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cant acquire new generation of customers due to many competitors and lifestyle today (shopee, shein)

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customer lifecycle changed.

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Does not value customer which makes them feel unimportant

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Multiple customers pass on

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Brand switching

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Unresponsive to customer's feedback

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Hard-to-access locations

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do not stand out among competitors

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Not having a marketing plan

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Unprofessional staffs due to lack of training

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The company is unable to do online delivery for customers

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Does not reach customer's expectations

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over-promising but under-delivering

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Unsatisfactory of Products (no variety, too basic)

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Poor Customer Service

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overpriced