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he would apologize and will be patient with me and take my order more serasly with respectable boy tone.

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When I ordered online from McDonalds, I received a beef burger instead of a Veg one. When we complained to the customer service department on Zomato, they responded quite rudely while supporting the restaurant.

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The tone and body language play an important role in customer's service because the employee develops a good and consistent contact the customer, it makes the customer feel at ease and interact more which would benefit the business.

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in the first part the employee was rude ,she interrupted her multiple times and didnt care enough to at least greet her and respect her, in the second part she was respectful and stood up when she came in and was helpful.

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Poor customer service - not letting the customer speak.
Not paying attention to what the customer is saying,

Good customer service-
Was asking for help
Task 1 :

Poor customer service :
. Interrupting the customer
. Didn't take effort in aiding the customer
Good customer service
Was listening to the customer
Was helping the customer.

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i thik body language is very important especially in customer service.
if you make the customers happy by your service and body language they would like to come back again
Good body language shows how much you want to help and it will lead to customer satisfaction

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i had a bad experience with with a delivery order where they were 2 hours  late and they were rude when we tried to ask them on where it was.

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bad customer service interrupting the customer while they explain the problem they have.
good customer service is being polite and using a soft tone.

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body language in the travel and tourism industry and customer service Is important because the customer will get an opinion on the customer service.

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the women was so rude and her tone was so loud and her body language also it was so mean and she brought the companies down reputation. and the second women was nice and her body language was great she brought the companies reputation up

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i think that tone and body laguage play an important role in showing the customer respect.

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i think that tone and body laguage play an important role in showing the customer respect.

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in the first video she's being rude to the customer showing bad customer service. In the second video she's being helpful and assisting the customer

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One time we travelled and we went to a hotel in Georgia but the hotel rooms weren’t nice, the rooms were so small and the floors were dirty and there was bad room service.

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In the first video she doesn’t care about the customer. The second video she cares and  was being helpful to the customer

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In the video she wasnt showing any respect to the customer and wasn't helping her but in the second she was respectful and helped the customer.

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in the first one the lady was very rude and not co-oparating with the customer. in the second scenario the lady was very friendly to the customer and they co-oparated very well

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body language is vey important because it shows whether the person respects you or not

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I agree, because if u use a rude tone and are harsh with the customer its bad customer service however if u use a soft and a nice tone its good customer service.
also, the body language shows how respectful and polite you truly are.

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good customer service

listening to the customer before helping them with their problem.

being polite and using a soft tone.

bad customer service

not interrupting the customer while they explain the problem they have.

using harsh tones.

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I think that it is indeed very important to use body language in the travel and tourism industry because it plays an important role in social interactions. In social interactions, these body positions can influence how likable an individual appears to be to others.

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I agree with the statement, body language affects the way you interact with customers especially face to face customer service , as your body language can reflect your mood, your care/respect for the customer. Body language such as eye contact is also important as maintaining it during a conversation helps with engagement with your customers.

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yes i agree body language  is very important  and tone also because  thats how costumer services is supposed to go. also so the costumer has the best experience and might come back. and so the company has a good reputation.

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i agree with this statement as customers help with the profit of alot of services and products of organizations and so the body language and tone of people in customer care should be given importance to and customers should be respected. when the customer care of an organization is good, the customers are more driven to your organization and recommend it more, which helps you satisfy your customers and run your business well. it says in the name itself, customer care.

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Body language is important  in customer service  because it affects how the customer will react to what you're saying to them. And affects whether your customer has a positive or negative impression of you after an interaction.

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Body language is important in customer service because it affects how customers will react to what you're saying to them. ... In face-to-face customer service, reps need to control both of these skills if they want to consistently provide a delightful support experience.

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i agree body language is important because it affects the way you interact with the customers it also shows that the service is

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i ordered some food and my order was delivered to the wrong address.

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I agree ,the   tone and body language play an important part in customer care .when an employee develops a good and  consistent tone , it makes them sound genuine and makes customers feel at ease .good body language helps to show respect and makes the customer feel they are a priority.

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in the first video, the lady behind the desk hadn't respected the customer with a good body language and tone. the customer was interrupted several times without being answered her queries. the tone was harsh and abrupt and she remained seated without greeting the customer. in the second part of the video, the lady stood up to greet the customer with a welcoming and friendly tone and answered her queries patiently giving the customer time to speak.

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The first segment the employee was being really rude to the customer and not helping her but the second segment the employee used body language to treat the customer with respect and helped her do what the customer wants.

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In the first clip, the employee didn’t greet her well, she kept on interrupting the customer while she is speaking and didn’t not care to help.On the other hand , in the second clip she stood up when she saw the customer coming out of respect , apologized for the inconvenience and was very helpful.

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In the first section of the video, she was sitting and had no desire to interact or have any conversation with the customer while in the second section she was standing up and wanted to converse with the costumer. Both conscious and unconscious movements are which feelings and attitude communicate with each other, this is called Body Language. This is important because it shows that the company wants the customers and respects them, this way the customers will feel that they had a good service.

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In the first video the receptionist was really impatient and kept on interrupting the costumer showing to respect to her nor any desire to help her problem, whereas on the second video the receptionist was showing a kind gesture, using body language and a good, friendly tone , with respect towards the costumer and her problem.

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In the first video she doesn’t care about the customer. The second video she cares and was being helpful to the customer.

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Poor customer service :
. Interrupting the customer
. Didn't take effort in aiding the customer
Good customer service :
. Was attentive to the customer
. Was willing to help
. Was respectful towards the customer

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In the first video the person behind the desk was really rude to the customer and did not accept her request and was interrupting the customer, while in the second video the person behind the desk greeted the customer and accepted her request as well as showed that the customer was welcome at that place.

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I ordered a highly suggested product from Amazon and it was supposed to be delivered within 3 days . It came after a week with the package having holes in it . I tried to refund and return it but I wasn’t able to

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I didn't have any bad experienced with customer service

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I don't travel much but I have a few bad experiences from fast-food restaurants like, Mcdonalds once gave me chicken nuggets instead of a chicken burger from a happy meal which also didn't make me very happy. Oh and also Nandos workers can be very mean sometimes and the food always arrives late...

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i ordered something and the product was completly diffrent on the site and when it arrived to me it was completly diffrent

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I ordered Something from Amazon, it was supposed to come 2-3 days after the order but I WAITED A MONTH and it didn’t come they also didn’t accept refund. The order ended NEVER coming. I ordered the same thing on noon.com it came within a day.

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Almost all perfume shop have this  thing where the sellers keeps chasing after customers to check their perfume and force them to buy it and they also block the way on my way to the toilet.

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I really haven't experienced any bad customer services

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I was in the uk and in a restaurant. We’ve asked them if the food is halal and they said it was. But then when we searched the restaurant online to double check it wasn’t halal. This is an example of bad customer service.

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Once I ordered food from outside and it came around 2 hours later and wasn't even the right order

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i do not  think i experienced bad things while travelling... but maybe KFC .. got my order wrong like 20 times .. its so weird.  i ordered a happy meal and im still not happy.
and also McDonald always gets the order wrong

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umm... I really haven't experienced and bad customer service although once I've ordered from subway and they haven't added the topics I wanted instead they added something else.

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I've had a negative experience at a restaurant where the food was served late and cold.

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I had a bad customer service in etisalat where they didn’t be helpful when we had a problem and they made us wait for a long time.
Task1:
There was a big difference between the two customer service,the first one was not being helpful and really rude,the second customer service was really helpful and friendly with the customer
Task2:
Body language plays an important role in the customer service where it shows the customer how respectful the service is

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Common errors regarding customer service :

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Common errors regarding customer service :

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. Some customer services lack communication with their customers
. On some occasions hotels, may be packed , specially on the holidays, this is where customer services may get overloaded with customers to handle and may not be able to give 100% of their attention to every customer , this may mean they might not be listening.

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In my trip to Armenia , we decided to accommodate in on of the hotels in the main city , Yerevan . The hotel employees did not greet us well , they were rude and they weren’t smiling they seemed annoyed and frustrated.

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when i was at subway the employee was very impatient and was very irritated by me
he banged his hand on the counter.

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Body language is important in customer service because it affects how customers will react to what you're saying to them. In face-to-face customer service, reps need to control both of these skills if they want to consistently provide a delightful support