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Carta de Presentación Estudiante de Prácticas Bloque de Color Verde y Rosa

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Receiving Calls

Let´s go

Answering a Call

Putting Callers on Hold

Transferring a cALL

Taking Messages

Ending the Call

Telephone Etiquette

Telephone Etiquette

Follow the tips below to represent your company professionally.

Follow

Good telephone etiquette can create a positive impression.

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Always answer a call before the third ring.Greet callers by introducing yourself and your organisation.Use a pleasant, friendly tone. Put a "smile un your voice".

Answering a Call

Follow

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Always ask for permission to put a caller on hold.Thank the caller for holding and don´t keep a person on hold for long.

Putting Callers on Hold

Follow

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Make sure you are transferring the call to the correct extension.Tell the caller who you´re transferring him/ her to and announce the caller to that person.

Transfering a Call

Follow

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A message must include the caller´s name, company and phone number and the date and time of the call.

Taking Messages

Follow

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Before ending the call, make sure you´ve answered all the caller´s questions. End pleasantly by saying "Have a nice day" or "Thank you for calling". Let the caller hang up first.

Ending the Call

Follow

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ThankYou for your attention

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Receiving Calls by DOUNYA CHATOU on Genially

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Receiving Calls Let´s go Answering a Call Putting Callers on Hold Transferring a cALL Taking Messages Ending the Call Telephone Etiquette Telephone Etiquette Follow the tips below to represent your company professionally. Follow Good telephone etiquette can create a positive impression.

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Fabián García

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Collaborate & Create Amazing Graphic Design for Free

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Create beautiful designs with your team. Use Canva’s drag-and-drop feature and layouts to design, share and print business cards, logos, presentations and more.

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Servicio al cliente

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Creating websites with our service!

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Fabián García

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Here are the different safety tips for office managers in the workplace. 

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Irene Cánovas Fructuoso

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https://www.canva.com/design/DAE5gIdJHnM/IJTxclByyb5D7DRsEbz-5g/edit

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HOW TO BE A GOOD LEADER

English

Leadership is a set of skills that a person has to be able to lead a group and, broadly speaking, can positively influence their progress. A good leader has the ability to direct actions that he has to work on: that is, to perform different actions for the good of all. Being a leader means having a thought of your own and different from that of most people, knowing how to defend, argue and debate it correctly. The person who holds the leadership of a team needs to know that it is a very lonely position.

Techniques that can help you transform into the type of leader you choose to be:

1. Vision.2. Communication.3. Be a mentor, not a know-it-all.4. Organization.5. Proactivity.6. Emotions.7. Learning to attract attention.

1. Vision:

* A good leader sees problems thinking of opportunities. He is able to take advantage of circumstances to turn them into ideas, able to transmit the vision to the rest of the team so that everyone can fight for common goals.

2. Communication:

The leader must be able to convey the vision clearly, to communicate what he wants and how he wants it. It's critical that the team understands the ideas the leader wants to convey, but, no less important, it's their ability to listen to others for effective communication. Skills such as negotiation and mediation are critical to solving potential problems and making the whole team feel integrated.

3. Be a mentor, not a know-it-all:

Experience will give you the answers to several situations. If your team doesn't share your experience, don't try to warn, teach! A mentor guide, a know-it-all intimidates.

4. Organization:

Organization and planning are two allies of all good leadership. Accepting that change is natural will help avoid frustration, but good planning is critical to conveying the confidence and security inherent in a good leader. The leader must know how to delegate to the right people to increase the productivity of the company.

5. Proactivity:

Once a plan has been drawn up, it is time to carry it out. Each step to be developed must be aimed at achieving a goal. The team/people must share the values and mission of the company and know the objectives to be achieved, but always with respect and closeness.

6. Emotions:

Empathy, motivation, self-awareness, and social skills are competencies required of any good leader. You must completely master the emotional. Some people have innate characteristics that will serve as allies to be a good leader but, without a doubt, training is the best tool to acquire the skills that will make your team dream, learn, want to do more and be better to walk together towards success.

7. Learning to attract attention:

Sometimes it's inevitable and you have to. A great leader does not humiliate by drawing attention, but he does let his team know that he is responsible for a mistake. Being a leader, you have to show them both the good and the bad. Don't be afraid to do it.

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HOW TO BE A GOOD LEADER by ERIKA ADRIANA GÓMEZ TIGRE on Genially

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HOW TO BE A GOOD LEADER English Leadership is a set of skills that a person has to be able to lead a group and, broadly speaking, can positively influence their progress. A good leader has the ability to direct actions that he has to work on: that is, to perform different actions for the good of all.

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USING VOICEMAIL

This information is addressed to all employees of the company (receptionists) who deal with calls

After receiving the call and you have to delete it, play it again etc and you don't know what code it is, this is your presentation

*If you have to record the call and you do not know which number to press, it is the following:#054#

If you want to reproduce the call the code is as follows:#147#

* If what you want is to delete the selected call the code is: #05#

*Any other option the code you must dial is:#045#

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PRESENTACIÓN SENCILLA by JOSÉ MARÍA GANDÍA MARTÍNEZ on Genially

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USING VOICEMAIL This information is addressed to all employees of the company (receptionists) who deal with calls After receiving the call and you have to delete it, play it again etc and you don't know what code it is, this is your presentation *If you have to record the call and you do not know which number to press, it is the following:#054# If you want to reproduce the call the code is as follows:#147# * If what you want is to delete the selected call the code is: #05# *Any other option the code you must dial is:#045#

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TIPS FOR WRITING A CV

STEPS TO CREATE YOUR CV

Make sure that your headings are clear.Use the spell-check on your computer.Easy to readSimple language and short sentencesYour CV should not exceed two pages. You should pay attention to style and avoid spelling mistakes. Before sending it, it should be subjected to a critical reading by third parties. You must take care of the image: quality paper, characters appropriate to the content, a presentation that makes it easy to read... The enclosed photograph must be recent and passport size.

Name and surnameHome addressDate of birthphone numbere-mail

Other details you can include are your:GenderNationalityMatrital status

Personal details

EDUCATION

Include all relevant courses.State where you studied.Always start with the most recent place you studied.When we are currently studying, when we put the date, we must put the month of beginning and "currently".

WORK EXPERIENCE

Write your most recent place of eork first.Give and acurate job descriptión.You can also include any part-time work that you have done.It is also important to describe the start and end month of work.Under each experience we have to describe the functions we performed in the job positionInternships in your studies that may be of interest to the company that wishes to hire you.

LANGUAGES

Mention any foreign languages you speak.Indicate your mother tongue and add additional languages.With your level of oral and written comprehension and expression.

SKILLS

List computer skills or any other skills that are relevant to the jobExample:Sense of responsibility Confidence Ability to work in a team Sense of customer relations Initiative Creativity Stress and pressure management Analytical skills

Vehicle Driving license volunteering Computer certifications Possibility to change house Availability to travel Time availability

OTHER DATA OF INTEREST

STEP 1

Personal details

STEP 2

EDUCATION

WORK EXPERIENCE

STEP 3

LANGUAGES

STEP 4

STEP

06

05

01

02

03

04

STEP 5

SKILLS

STEP 6

OTHER DATA OF INTEREST

THANK YOU VERY MUCH!

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TIPS FOR WRITING A CV by CARMEN MARÍA OLMOS ROSIQUE on Genially

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TIPS FOR WRITING A CV STEPS TO CREATE YOUR CV Make sure that your headings are clear.Use the spell-check on your computer.Easy to readSimple language and short sentencesYour CV should not exceed two pages. You should pay attention to style and avoid spelling mistakes.

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Here I present my plan for the first two days of March, with the tasks that I must carry out and also the notes and reminders of the most important appointments of this month.
Pedro León Pérez.

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Job offer as logistics associate by Alba Travé

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An itinerary for a trip

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Pack your bags and travel with us !

TRAVEL WORLD

The paradise

Discovering BELICE

Maya beach

A magnificent trip to a paradisiacal place. Swim in your own private beach and discover a new way to enjoy your holidays.

+ Info

+ Info

+ Info

mAYA BEACH

Points of interests

Nohoch Che'en Caves

Venture deep into the earth - accompanied by a guide - to discover fascinating cave systems.

Diving in the Great Blue Hole... Kayaking at Glover's Atoll... Diving in Shark Ray Alley...

the templates

Discover the Mayas in Caracol.and Altun Ha

This paradisiacal private beach was once a haven for pirates.

Largest natural cave system in the world, nature reserve.

Lamanai temples on top of a cliff and amidst dense vegetation is the temple of the jaguarmasks.

JANUARY

L

M

X

J

V

S

D

30

31

1

2

3

4

5

6

7

8

9

10

11

12

13

14

15

16

17

18

19

20

21

22

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24

25

26

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30

31

1

2

DEPARTURE CALENDAR

Departure

Departure from Madrid to Belize on 13 January and 17 January.

Arrival in Belize

Direct flight with Iberia. Flight time 8 hours.

Departure

Departure from Belize to Madrid 20 and 24 January.

LOREM IPSUM

Umaya Resort & Adventures is located on the beachfront in Maya Beach, just a 20-minute drive from Placencia. It offers an outdoor pool, an international restaurant and stylish suites with air conditioning and free Wi-Fi. The suites at Ocean Club feature modern, functional décor and a fully equipped kitchen with a microwave, toaster and refrigerator. All suites have a living room. Umaya Resort & Adventures offers free parking. It is a 45-minute drive to a zip-lining area, a 90-minute drive to Mayan ruins and 200 km to Belize City.

UMAYA RESORT AND ADVENTURES

Award Travellers' Choise

THE HOTEL

Average temperature

Best month

January

Relative humidity

40%

25ºC

-Round trip with iberia-Transfer included-Full board-Guided excursion package-Travel insurance-Double room

Our services

Typical gastronomy

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Where we are

CLEANING AND DESINFECTION

Physical distancing in areas where meals are served Food can be delivered to the accommodation All dishes, utensils and crockery sanitised

covid certificate

Procedure in place to check the health of guests First aid kit available Physical distancing Electronic payment available (cashless) Physical distancing rules App for room service

Food and beverage safety

Documentation and protocol

Use of cleaning chemicals effective against the coronavirus Laundering of bed linen, towels and clothes according to local authority standards Accommodation is disinfected between stays Accommodation is locked after cleaning Guests have the option to cancel cleaning service during the stay

Additional health and safety measures

Safety equipment Staff comply with all security protocols established by local authorities. The use of shared items such as printed menus, magazines, pens and paper has been eliminated. Alcohol gels available in accommodation and main areas

AND HAPPY HOLIDAYS!!

Thank you for choosing us

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PLANIFICADOR DE VIAJES by Esperanza Fuentes Ros on Genially

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Pack your bags and travel with us ! TRAVEL WORLD The paradise Discovering BELICE Maya beach A magnificent trip to a paradisiacal place. Swim in your own private beach and discover a new way to enjoy your holidays.

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In this post I explain an annotation of the trip I am scheduling to my boss and the mail informing him of all the details of the trip.  Loli Calderon

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https://www.canva.com/design/DAE5GBMtM-U/FkEvIXlv-25xNw8h_vYmow/edit

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Welcome to English Administration and Finance Padlet!

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Welcome to English Administration and Finance Padlet!

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In this padlet you will make your contributions with the assigned projects.
Have a nice padlet!!