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Lina Mayfleet and Doon Harrow pick jobs on assignment day that they hate. Lina got Pipeworks and Doon got messenger. But they traded their jobs so that they could both have what they want.

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Lina got in trouble when trying to deliver a message to the mayor and ended up going on the roof. She got caught and was labeled as naughty. She eventually told the mayor that the message was "Delivery at eight." She didn't get in trouble in the end.

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Doon went into the Pipeworks on his first day to look at the generator. The generator kept Ember going but it was getting slower and slower. Doon thought he could try to fix it but realized that it was much more complicated than he thought. He called himself foolish for thinking he could fix it.

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Granny is trying to find something but doesn't know where it is. Meanwhile, Lina goes to Clary and they talk. After that, Sadge Merrall comes in from the Unknown Regions saying there is nothing out there.

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Poppy finds the thing Granny was looking for which was a box. There was a piece of paper Poppy was chewing on a piece of paper with perfect printing.

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Lina and Doon meet at the library on accident and Lina shows the message to Doon. She thinks he will be the best help for her. Lina already showed it to Clary and Lizzie but they didn't know much about it. After examining it, they think the note has to do with a way out of Ember.

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Granny became very sick with a high fever. Lina took time off work to take care of her. She kept on getting worse and worse and eventually died.

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Lina and Poppy move into Mrs. Murdo's house, their neighbor who took care of Granny when Lina was at work. Meanwhile, Lina finds out that Lizzie's new boyfriend, Looper, was stealing rare stuff from the bins deep in the supplies and keeping it for themselves.

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Lina and Doon figure out what they thought was a door out of Ember was actually the Mayor's bunker filled with luxurious items all to himself. They also figured out that Looper was the one delivering the items to his room.

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Lina and Doon figure out that the note was actually a different way out of Ember. They figure out there that it is in the Pipeworks and they need to sail along the river with newly discovered matches and candles.

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They start packing for the trip out of Ember, but realize that they are wanted criminals for telling the guards about the mayor's scheme. They know it's true, but someone else knows about this and is getting part of the stealing. Doon finds out first and heads to Lina, and they hide out at the school.

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Lina tries to deliver a handwritten message about the way out to Clary but gets caught by the police authority. She gets strangled and lectured by the mayor but eventually escapes with a blackout.

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Lina and Doon's original plan of meeting after Lina delivering the message was foiled. After a blackout during the Singing, Lina grabs Poppy and heads to Doon. They head down to the Pipeworks together.

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Lina, Doon, and Poppy ride in the boat across the river and eventually make it up a pathway. They start climbing up a mountain which takes several hours. When they get to the end, they find a whole new world.

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The trio discover a whole new world with an endless light in the sky. They see cats and berries, things that are not found in Ember. They finally realize that Ember is underground when they see the city through a crack. They deliver a message by throwing the handwritten message Lina couldn't deliver to Clary into Ember by throwing it off the ledge.