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Officially arrive at Kelantan. I'm back
#comebackhome
#RamadhanKareem

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Totally arrived at Kampung Merang, before going back to Kelantan. and I am officially end my Industrial Training at Redang Island. Hopefully, eveything can be a good benefit and give a good experience to me.
#RamadhanKareem

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This is my last day of my internship. So a big thanks to En. Mohamad b. Tengah, Puan Zaleha bt Kadir, En. Khairul Azizi and his family for having us at their company to complete my industrial training. Also a big thanks for the knowledge that shared to us. At the same time, always remember to thanks to all staff that give a good lesson for us to learn about the resort. Thanks to our Chef (Kak Melina) for always serve a good and nice food for us along our internship. Thanks to (Siti Nur Najwa) for share a good lesson. Also thanks to (Pok Mat, Iwe, Husin, Ilham) for helping me. And not to forget to my partner at f&b department (Muhammad Amirul Faez) and also my housekeeping team (Ijam and Shafiq Shaiza). And really and most thanks to my boat man (Raimie Anuar b. Abdul Razak), who give and taking a good care for me during internship and snorkeling time. And a very million thanks to my one and only friend who are stay with me during my internship (Najwa bt Ibrahim). Also a big thanks for my industrial training supervisor (En. Hilmi b. Seman) and also to my one and only beloved lecturer (Miss Aziah bt Ahmad) for the guidance.
#Alhamdulillah
#RamadhanKareem

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For the second day, like a usual, customer will have their BBQ session for dinner. And for the staff, we are having Nasi Ayam for Iftar.
#RamadhanKareem

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Customer check in the resort, but mostly them are non-Muslim. Since at Ramadhan our resort make a promotion in their price for the package that offered. So, people are willing to travel. Furthermore, now is school holiday season. So people are demanding for family trip for their family and child.
#RamadhanKareem

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Third day of fasting. Tomorrow wil have almost 30 pax check in the resort. But mostly customer are non-Muslim. Mostly them are Chinese visitor. But fasting is a number one for us as Muslim, even we need to prepared a food for them.
#RamadhanKareem

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Second day fasting, Alhamdulillah I enjoy it very much. The feeling its so calm with the nice environment.
#RamadhanKareem

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First day fasting. I got my new experience here when I get an opportunity to experience fasting at the island with my intership life and intership friend and also with the staff.
#RamadhanKareem

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Actually, today is the last day for UMK student end their internship training. But, I need to g through another one week, because I started my internship training one week late compared to other. So congratulation to all my friend who are successful with their internship life.
#another1weektogo

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There is no customer today, so I make aanother permission to my boss to follow another snorkeling trip at other place and a follow a trip to get closed with the turtle and can see it clearly. Since today is my birthday, so I want to enjoy it.

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Today is the last day for LHDN Putrajaya group. So after they check out, there is no customer check in today, so I get a permission from my boss to fokkow the snorkeling trip to experience that before I end my internship trainei

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Today is the second day for LHDN Putrajaya, they have some activity that they created by their own. So for the second day, they having a canoe ride around the resort.

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Today, about 40 pax of customer from Lembaga Hasil Dalam Negeri (LHDN), Putrajaya come and visit our resort. Commonly, for group like this, they come to hava seminar. This is because, our resort are very suitable for those who looking for seminar session at Redang Island.

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For today, only a few marrige couple who come and visit our resort. Delima Redang Resort are very suitable for those who looking for privacy place to have a vacation.

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Since our receptionist on holiday mood, I was assign to take her responsiblity to be at the front office. So during her holiday, I am fully responsible to handle the customer and to manage any problem in the resort

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Even today don't have customer check in, but I still do my daily routine to clean the room. So that, when customer come, their room are ready to stay

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There are only 12 pax in the house. 10 of them is from Pejabat Kesihatan. They stay because they have a work to do at the village. So they choose to stay at our resort.

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Today is the laat day for the MARA Kuala Terengganu. So I get a positive feedback from them especially for food tasted. They are very enjoy visit our resort.

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Actually, being at the hoisekeeping department is quite tired compared to f&b department. Furthermore, when a large amount of customer check out and replace with a large amount of customer check in. So I need to be rushing to finishing the room. So that, customer won't wait for too long.

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MARA Kuala Terengganu has visting today. Actually, they come for financial seminar that lead by consultan MARA from Kelantan.

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For today, after UMT group check out, I check the room and take off the pillow case, bed sheet, towel and so on. Its is to make easy for me to change it with the new one on the upcoming customer in 15 May 2017.

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Since today is the second day for UMT group, so they a BBQ session for their dinner. But its quite difficult to handle them, when they have some request that we actually hard to follow up. But for us, the customer is always right, so them have their right to request. So what we able to do we serve them very well so they can satisfied with their vacation at our resort.

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Today is the day, when a big group from UMT come and visit our resort. They have a seminar trip for the staff to spread some information and at the same time, the may have a leisure time with this trip.

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There are some room need to prepared, so my team doing a work together. So by that, it can help me from heavy tired. Since at housekeeping department, I am the only women/lady staff. So, its luckily to having them to help me.

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Today, I starting my work at tge new department. Which is I was assign to be at the housekeeping department. At the housekeeping department, there are 3 of us who still new in this enviroment, so we need to help each other to make sure everything is under control. So today, i need to make sure that, my team work and I can prepqred a room for up coming group on 12 May 2017.

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Customer check out today, so I have a work to do. After customer finish their breakfast, I usually make a cleaning process like brooming the floor and after that mopping it. Also collect if any cup or plate left on the table. After that, wiping the eating table.

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Since today are the second day for those who have 3D2N package, so they have BBQ for their dinner. So, as usual, I take my part to give the dishes to customer.

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Wiping the plate, bowl, glass and cup, and also the spoon to get ready for customer check in today. I was informed that, today have customer who having a day trip visit. And usually, for day trip, customer will have a lunch and tea break at the resort. Because it include lunch and tea break in the day trip package. At the same time, we also provide the room for them to get change.

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Repeat my daily routine at f& b department. Actually, today I have change my shift with my partner. When she choose to take a break after lunch, so I take break at 8.30 a.m. after breakfast. After cleaning the eating table and floor.

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Most of customer come and visit this month especially for the Muslim visitor. Because its near to Ramadhan Kareem that every Muslim are need to fast. So because of that customer visit before Ramadhan and stop visit in Ramadhan and will visit again after Ramadhan namely eid day.

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Just a few customer come today. But I still doing my daily routine like wiping the plate, bowl, glass and cup and also spoon. Clean the floor like brooming the trash, dusk and also mopping the uncomfortable floor. Which is when customer step in by wearing a wet clothes, so floor will get wet with sea water, so floor will be so uncomfortable to step on. So, that's why its become my responsibility to ensure that customer will have their comfort zone when they have their food.

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Get an information that Sijil Halal for Delima Redang Resort already have and pass to put a Halal sign at the cafe

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Off day

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Happy Labor's Day

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Almost 200 pax of customer in the house. So for today dinner is BBQ session that I need to attribute the food to all customer to avoid any cause of not enough food.

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Today is a heavy day to run when a large amount of customer check out and large amount of customer check in resort. When most of them are group from a company, they come for holiday when they got a labor day off. So I need to work hard for it.

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Today is a BBQ day for customer at their dinner time, so with a large amount of customer my partner and I need give or divide the dishes to make sure that all customer have their food for their dinner

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Like I been informed before, today is the day that customer visit the resort with a large amount wihich is 150 pax in the house.

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I have been inform that 27 April which is tomorrow will have a lot of customer will visit our resort. So I need to make sure that all the dishes equipment are enough for all eating time.

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I doing a shift work with my new partner. Usually, she will have a break at 8:30 a.m. until 11:00 a.m. . Which our resort lunch time at 12:30 p.m. until 2:00 p.m. so she come and help me during lunch hour. After lunch hour, we will do the cleaning process such as wiping the eating table and clean the floor. After cleaning process at the canteen, I will take a break until tea time hour. And we will work together to get ready for dinner time

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Well prepared at f&b department for upcoming customer. So from that I can avoid any messy situation during eating time when customer check in the resort.

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Customer check out from the resort, so a lot of work to do such as clean the floor, wipe the eating table and arrange the dishes equipment at the dishes place..

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Wiping the plate, glass and so on to taking out for customer eating time. I divide the task with my partner, which is when she wiping the plate or dishes equipment, I do my work like prepare a drink and arrange the cup and buffet at the dining table.

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Today is starting day of the busy day. Which is, a lot of customer come and visit the resort. So, my partner and I are busy preparing the dishes equipment for 4 time eating schedule. Its include breakfast, lunch, tea break and dinner. Also, BBQ time for the second night of vacation.

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Actually, for the Sijil Halal cleaning process, I got my new partner to work with me. So today, she helped me at the canteen. So today, she take out the plate, spoon, bowl, glass and so on. At the same time, I helped her to prepare the dishes like take out the dished to the customer. It was a new environment for her, I need to helped her get used to the f&b situation.

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Today is a thrilling day for me. Because, today is the day that JAKIM's officer come visit and check all the f&b department. If there are something wrong, the Delima Redang Resort maybe fail to get Sijil Halal. But luckily, everything is fine. So from that, my boss are very happy with my work and he thanked me for the good quality of work.

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Continued cleaning process, but at the same time, I still do my daily routine as f&b staff. which is to serve and prepare the dishes to customer. In cleaning process I was helped by En. Khairul Azizi friend, and he is one of JAKIM's officer. So he came and helped us with his knowledge and experience about how to get Sijil Halal from JAKIM.

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I was assign to clean the canteen and f&b part by En. Khairul Azizi. This is because, Delima Redang Resort are in process to get Sijil Halal from JAKIM. Which is, I was told that JAKIM's officer will come and visit at 19 April 2017. So I need to well prepared for that. So by this, I also involve to make sure that the f&b department in a clean and good condition in the day JAKIM officer come and visit.

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Doing my daily routine to prepare the plate, bowl, spoon and cup for the breakfast. I also prepare the buffet and bring out the dishes for breakfast to customer. Actually, today mostly customer check out from the resort. So I need to give a good service to satisfied them.

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Its quite busy today to handle the cafe with a lot of customer. My partner and I was working hard at the cafe. Which is, we need to keep in touch about the dishes to avoid the dishes are finish while still have customer who don't get their food. So I need to be always alert with the situation.

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A bit messy today when room are fully booked but the customer argue to have their room like they reserved with their agent. The mistake from their agent give a worse consequences for us. So from this I can learn something new, that sometime mistake are come from travel agent or from customer it self. But luckily, they are able to hanlde with a good explaination for them.

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Today, the last group of Majlis Perbandaran alor Gajah come and visit our resort. I'm to glad to welcome them which is they become like our regular customer. So hopefully, they are free and happy to come and visit our resort again.

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Today is the last day for Kolej Komuniti, its feel like relieve my burden, since it is my first time for me to handle a customer with a lot of demanding.

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A bit messy when the customer make some request that excluded from our itinerary. So its hard to fulfill, but luckily its able to make it come true.

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Today is the day for big group of Kolej Komuniti. Which is the amount of them is 120 pax. So a bit nervous to handle them, which is have a lot of complain. At the same time, I also assign to hanlde a VVIP customer. Its become a new experience for me. So I learn something new today.

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There were some group from Maybank Kula Lumpur who come for vacation. Its so great to know them, one of them have told me about work life and so on. He also give me his business card for futher action. He said he are happy to help me if I need anything or need some advice for job or else. At the same time, an officer frim Kolej Komuniti who demand for seminar session at our resort come to make a survey or observation about the condition of our resort.

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The last day of Majlis Perbandaran Alor Gajah. After almost a month I was at the resort, I can adapt with resort life. How ti handle customer and how to work properly.

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Together with Majlis Perbandaran Alor Gajah, there have one other group who visit our resort under travel agent (Steve). Mostly, they are from Myanmar, so they look like a bit starving when the meal time coming. So on our side, we need to prepared more than usual. It is to make sure, that the food and meal are enough for all of them.

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Today, the second group of Majlis Perbandaran Alor Gajah come and visit our resort. Since they come for their programme at Redang Island. So I'm glad to have them as part as our customer. They always give a good feedback of our resort. Especially about room, customer service and food.

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Since our hoisekeeping staff off, I replace her to prepare the room, so today I am doing a housekeeping. At the same time, I stil doing my daily routine at the cafe and also be at front office.

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Today actually I feel a bit bored, because there are only 3 person in house. Also, there are no customer who check in today. But, at the same time, a feel a bit sad because a cute of little customer called as Dayla and Natalie already check out today. They stay for 6D5N at our resort. So happy to know and meet them. Hope they will visit again next time

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Today, only 3 person who check in at our resort. So our staff need to pick them up at Laguna Jetty. This is because, they ride a ferry from Shahbandar.

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Today have a customer who walk in our resort. As soon as they know about the Chef who cook at the resort they already check in is non-Muslim. So they insecure to stay. So they choose our resort for their destination of vacation.

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Today customer mostly are couple, which is they are newly wed who come to have some privacy.

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Today also have a newly wed who come to make an outdoor wedding photo at our resort. They are boss closed friend. But, at the same time, there are customer who take a bed and breakfast package wo cancel their booking, as soon as they check in.

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Today, I am so excited to welcome the customer. Because, customer who visit is Doctor Group from every state of Malaysia for Breast Cancer and Edocrine Seminar. So from that, I can take a little information about the cancer. Meanwhile, the Doctor is nice and very good looking that suit with their title

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There are only 7 customer who check in. 5 customer come by booking with my boss. Whcih is, they are Pegawai from Kuala Lumpur. And some of them are the good friend of my boss.

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There are Chinese customer who come for bed and breakfast package at our resort. They actually come and visit for their pre-wedding photo. Even the weather is not totatlly good, but luckily, they are able to finish the pre-wedding photography.

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Even today have a customer check in, my day is not very tough because just a ferw customer who come and visit our resort.

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After Majlis Perbandaran Alor Gajah check out, there no customer check in today. So me and other staff can rest for a while from a busy day.

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Today is the last day for Majlis Perbandaran Alor Gajah, Melaka. So some of them give a positive feedback about our resort, food and about customer service. I was so happy cause, I am responsibility on them while they are here.

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With a large amount of customer, my day was very tough. They got their own act which is need to follow and fulfill in order to satisfied them. A very tough for me because nobody have teach me how to do. So I need to reveal by my own to help my self in this situation.

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Handle the customer from Majlis Perbandaran Alor Gajah, Melaka. Which is it a company trip at our resort. Its a bit nervous to handle because they are very detail in evrything. At the same time, I was assign to handle a foreign customer from London who stay for Bed & Breakfast. I was so happy to know them.

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Today i was assign to stay as receptionese. A bit stress today, because customer come and demand on room while we don't receive any reservation record on him. So a bit misunderstanding happens and need to settle down. But luckily, everything is under control.

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Since it was a school holiday, so it become a busy week for me. Also it become a tough day for me. Starting from today i was assign to handle the cafe of the resort. It was a heavy work to carry, which is to fulfill the customer requested.

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Today, I was assign must at the front office as receptioniest. Mostly, we will have a customer who walk in into our resort. This is because, resort mostly have an available room. Such I mention before, Delima Redang Resort are still new, so not everyday our resort will be fully book. So it can be an advantages to customer who demand on vacation on this school holiday

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Because Delima Redang Resort don't have an enough staff to handle the resort, so I'm do a housekeeping, f&b and also reception. Because of the school holiday, our resort are quite full and I'm being a quite busy and rush.

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On the first day I at the Delima Redang Resort, I was assign to be a receptioniest and mark the log book on customer check in and check out. And give them a key and they can rest and relaxing in their room, for those who are arrived.

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I'm just arrive at Redang Island, at Delima Redang Resort to continue my internship at the resort.

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Today i need to learn to hanlde a customer by my own. This is because, my manager are going on meeting with crew booking.com. So, today, mostly, the travel agent will issued the depoait payment for customer who visit our resort on this coming school holiday. So today is quite tough to me and today is quite busy. But from this, I can learn and experience something new. Thats give a good benefit to me before enter the Redang Island. Today also my last day at the office, before I go to resort at Redang Island.

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Too much work to do and need to handle a lot of customer. But one of the customer i like to deal with is the Chinese boy who fast respone to get a package from our resort. He get an information from me and make a deposit payment within one hour after the conversation. So from that, I aware that, he are very interested to visit our resort. Hopefully, customer will enjoy their vacation.

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Sometime, customer will direct booking with the owner through the phone. So, the owner will foward the message to us to key in the detail of customer into the system (prepare the invoice/quotation). Which is to record the information of the customer.

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Today routine is handle a customer through the phone. Which is customer called to get an information about Redang Mutiara Beach Resort (RMBR) and Delima Redang Beach Resort (DRBR). The information is about the room availability, the price and so on. Most of the customer make a reservation for this coming school holiday as a family vacation.

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Make a daily routine, like handle a customer by pick up phone, reply an email, make a confirmation of reservation and also make a quotation of the package based on the date requested by customer..

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Repeat a daily routine like prepare the quotation/invoice and confirmation voucher to customer. Update the booking chart for customer who make a payment.

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Today routine is like usual. Which is make a quotation/invoice that customer requested and at the same time, monitoring the page of resort to check if any inquiry from customer about the package. At the same time, need to check and make sure the information is always updated to helps customer get a latest and enough information about our package and resort.

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Prepare an arrival guest for detail customer who check in 12 March. In arrival guest document also include Redang Mutiara in-house and Redang Mutiara check-out. Which is, Redang Mutiara in-house is about the guest who come and stay on 12 March. But, for the Redang Mutiara check-out is about the guest who check-out on 12 March

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Check the Booking.com for customer who demand for Delima Redang resort. Which is the Delima Redang resort is our second resort. Actually, the Delima Redang resort target is international guest and international tourist. Which is the international tourist basically make a reservation by Booking.com. So, we need to alert and aware with the reservation.

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Any reservation that confirm should need to issued the confirmation voucher. The confirmation voucher issued after the customer foward their slip payment to us. After we got the slip payment, make a confirmation voucher and email to customer. Any confirmation should be recorded at the booking chart and the confirmation voucher need to compile together with quotation/invoice and slip payment. And put it into reservatiofile for our references.

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Handle a customer who requested to stay 3D2N from China. Who demand on standard room - twin sharing and coming for 4 pax of them.

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Explain detail about room arrangement to customer who need an information about room. Usually, customer will ask for family suite arrangement information such as arrangement for bed and the size of bed.

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Off day.. (installation Anniversary of Sultan Terengganu).
#harikeputeraanultanTerengganu

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Today, I was assign to follow up with the travel agent who are need to confirm with their customer reservation. Which is to make sure that the reservation is still valid or cancelled. If there are cancelled, we can open or offer the room to other guest or customer who demand on the room at our resort.

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Make an amendment of invoice for travel agent who need to make a changes for their customer. Usually, cutomer will ask for postponed the date or change in the amount of pax. After that need to resend the email to them to inform about the amendment.

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For today routine, I was assign to record the reservation for customer who are visiting the resort for the coming tomorrow. This because to avoid any pending or problem during check in resort

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Today routine is finalizing the booking chart for customer which is come to the resort at the early opening season. To make sure that room are ready and well prepared.

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Make a reservation for customer who are coming for company trip

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Today task is make a marketing tool (promotion) for package on coming Ramadhan

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For today routine, i'm just checking the booking online that made by customer through booking.com. And after that, put it their name on booking chart for those customer who are confirm with their reservation.

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After get a slip payment, we need to proceed with a confirmation voucher. Which is the confirmation voucher need to print out to put it in booking file. Attached together is either the invoice or quotation and also the slip payment.