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Really makes me think about situations I might encounter at my future job. I got many ideas , and much to think about after this.

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It was great seeing Cedar and Dane play themselves!

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Conflict has all different spectrums

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Listen FIRST!!!!

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Diplomacy does not mean rolling over

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Using "I" statements when de-escalating conflicts.

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I learned about my conflict management style

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I learned about my conflict management style

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Memorable: Conflict comes in MANY UNIQUE forms 

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Memorable: Conflict comes in MANY UNIQUE forms 

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Useful: know that you can ask nurses to have a conversation in the hallway to avoid problems in front of the patient
Connect: therapeutic communication is KEY. always listen first

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I learned how to de-escalate a situation so I can focus on patient care. 

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I learned how to de-escalate a situation so I can focus on patient care. 

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I loved having you here!  Please come back!

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I loved having you here!  Please come back!

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How to use "I" statements. Also pulling yourself out of the situation and step back. Scenarios are fun as well

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How to use "I" statements. Also pulling yourself out of the situation and step back. Scenarios are fun as well

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Conflict management Quiz

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was learning about I statements. These situations were possible and was a great way to bond

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I liked learning about the different conflict management styles. 

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I liked learning about the different conflict management styles. 

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It was crazy to think about the fact that these are actual situations we may be put in. And I definitely need to think more about how I would respond! I need to work on my "I" statements

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It was crazy to think about the fact that these are actual situations we may be put in. And I definitely need to think more about how I would respond! I need to work on my "I" statements

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Learning about conflict and someways on how to better approach it! Use "I" statements more often!

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Being assertive, pulling someone out of a situation can be necessary.

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Most memorable and useful was the acting at the end.  Seeing real life scenarios

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I feel like a have a better understanding of the stages of conflict including the latent stage. Also a great remember that we are ALWAYS in conflicts

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Most memorable is learning what style I use to deal with conflict.
Most useful is learning how "I" statements can deescalate conflicts."

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Using "I" statements can help de-escalate conflicts in the hospital

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Most useful part was figuring out how I deal with conflict resolution.. it's interesting to know my strengths!

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Most useful part was figuring out how I deal with conflict resolution.. it's interesting to know my strengths!

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I loved the conflict and de-escalating  role plays the most!

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I loved the conflict and de-escalating  role plays the most!

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1) Conflict Scenarios
2)De-excalating quiz, using "I" statements in scenarios
3) Use of active listening

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conflict is viewed differently by people. 

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conflict is viewed differently by people. 

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Memorable- was the opening activity, thoughts on conflict

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Memorable- was the opening activity, thoughts on conflict

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Useful-was real life conflict resolution
Connect- therapeutic communication techniques such active and listening "I statements"