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Verbal communication refers to the use of sounds and language to relay a message. It serves as a vehicle for expressing desires, ideas and concepts and is vital to the processes of learning and teaching. In combination with nonverbal forms of communication, verbal communication acts as the primary tool for expression between two or more people.

Verbal communication has many purposes, but its main function is relaying a message to one or more recipients. It encompasses everything from simple one-syllable sounds to complex discussions and relies on both language and emotion to produce the desired effect. Verbal communication can be used to inform, inquire, argue and discuss topics of all kinds. It is vital to teaching and learning, as well as forming bonds and building relationships with other people.

Although all species communicate, language itself is a purely human phenomenon that allows for more precision than the communication methods of other beings.

Non verbal communication is when we interact with others, we continuously give and receive wordless signals. All of our nonverbal behaviors—the gestures we make, the way we sit, how fast or how loud we talk, how close we stand, how much eye contact we make—send strong messages. These messages don't stop when you stop speaking either. Even when you're silent, you're still communicating nonverbally.

Oftentimes, what comes out of our mouths and what we communicate through our body language are two totally different things. When faced with these mixed signals, the listener has to choose whether to believe your verbal or nonverbal message, and, in most cases, they're going to choose the nonverbal because it's a natural, unconscious language that broadcasts our true feelings and intentions in any given moment.

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definition of verbal communication is the use of sounds, voice and our words to express ourself to other. in hospitality industry, we have to use the effective verbal communication because it can attract customer. for example, talk with someone with telephone and also face to face.

non-verbal communication is defined by communication without words. it use more our movement of body or also called  body language. it also include with implicit messages, facial expressions and pitch of the voice. as example, worker will use body language to express their words to customer with effective.

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Verbal communication is dependent on a number of factors and cannot be fully isolated from other important interpersonal skills. For example of verbal communication are face-to-face, telephone and radio.

Non verbal communication can be define as Interpersonal communication and much more than the explicit meaning of words, the information or message conveyed. It also includes implicit messages, whether intentional or not, which are expressed through non-verbal behaviours. Non-verbal communication includes facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics).These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication. For example is body language and gestures

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Nik Nazureen bin Nik Norainudin A14a1328

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Nik Nazureen bin Nik Norainudin A14a1328

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Verbal communication means the use of sounds and words to express yourself, especially in contrast to using gestures or mannerism. For example of verbal communication is saying "No" when someone ask you to do something you don't want to do. verbal communication not only use between customer and staff, but also use within the staffs in the organization. Besides that, verbal communication also can be used to train staff in the hotel. Verbal communication also known as the sharing of information between a sender and a receiver by way of speech. Itis vital that when communicating the message you are sending is understood  in the way that is was intended, and that communication is not distorted. each message communicated must have clear purpose.

Non-verbal communication can  being defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. Tone of voice affects how warm and receptive you are such as smile when speaking on the phone. Making physical contact with the customers such as a touch on the shoulder , may result in a better tip.

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According to Bovee verbal communication is the expression of information through language which is composed of words and grammar. While Penrose saids that its consists of sharing thoughts the meaning of words. so we can conclude that verbal communication is the process of exchanged information or message between two or more persons either through written or oral words. verbal communication can be divided into 5 areas of emotional intelligent which are knowing one's emotions, regulating one's emotion, being self-motivated, recognising emotions in others and handling relationships. for example, in hospitality industry staff at front office must be clearly provide relevant information about products and services to the customers.
while non verbal communication  is the exchanged of information or massage between two or more person through gesture, facial expression, eye contact, proximity touching, dress accessories, body language, voice qualities, environment & docand without using any spoken or written words.

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Verbal communication is the use of language and tone appropriate to the situation and spoken communication.

Non-verbal communication is the use of body language, dress and accessories

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Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures. An example of verbal communication is saying no when someone asks you to do something you don't want to do. In hospitality industry the sharing of information between individuals by using speech. Individuals working within a business need to effectively use verbal communication that employs readily understood spoken words, as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate.

Non verbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. In hospitality industry, employees and managers should be aware of how they communicate in these nonverbal ways in the workplace.

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Verbal communication is the use of sounds and words to express about our-self, especially in contrast to using gestures or mannerisms. The message was exchange through words or speech. The example of verbal communication is communication between two person by face-to-face,  telephone, counseling, interview, radio, television, radio, television and other media.

In hospitality industry such as at hotel, guess that come to booked a room will communicate with receptionist at the counter, it is called verbal communication.

Non-verbal communication is the exchange of information without words. It  usually understood as the process of communication through sending and receiving wordless messages. As  example, using body language, gestures,   eye contact, physical proximity, touching, how we dress or using our ascent. Usually non-verbal communication is unintentional people are not even aware that they are sending messages to other person.

The common used of non verbal communication in hospitality industries, is when there is a meeting between the committee members, manager will shake hand to express the feeling such as welcoming person into the room.

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Verbal communication is type of communication in which you use words to interchange information with other people. But non-verbal communication does not use words for communicating anything but some other modes are use. for example, gestures, facial expression, body movement, timing and anything else done without speaking.
In hospitality industry communication not only use between staff and customer but also use within the staff in the organization. Besides that, communication also can be used to train staff in the hotel. In hospitality it involve both of the form which are verbal and non-verbal communication.
First of all in hospitality industry, verbal communication is is the most common form of communication that is use when facing with the guest and staff in the hotel. For example, the front office staff will communicate face to face when the customer check in the hotel. It also can called as verbal communication when customer call front office to make reservation.
Non-verbal communication also used widely in hospitality industry. for example, the sign board that is used to warn the customers about wet floor is one of verbal communication. Other than that, when the staff of the hotel saw customer passing by and smiles to the customer, it is also type of communication with meaning to welcome the guests

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Non verbal communication is the expression of message through facial expressions, gesture and body language is essanmtial to successfully relationship in the hospitality industry. For example, when the waiter take an order from the guests, the waiter must eye contact with the customer and give a comfortable posture.

Verbal communication is directly sound or words to express our ownself. Verbal communication is about how polite the communications between two or more person. For example, how the waiter communicate with the customer by berval communication, if the customer want to order that the meal doesn't exist, the waiter need to explain to the guests. Properly. That will make the customer feel much comfort.

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Verbal  communication is the use of sounds and word to express something in contrast using gestures and mannerism. For example ,if someone ask you to do something and you dont want to do ,you can say NO to express that. While non verbal communication we can define as communication without word. It can be express from the behaviour such as facial expression ,eyes, touching and tone of voice . For example , when someone talking to you , we can notice the change in the facial expression and respond to it.

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Verbal communication is the type of communication that use words for expression. Mostly, in hospitality industry people will use verbal communication. For example, receptionist will give information about the products and services to the customers.
Meanwhile, non-verbal communication is communication that not use words which includes gestures, expression, body language and etc. For example, the expression of hotel's customers indicates either they satisfied with the service provided or dissatisfied.

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According to Bovee and others: Verbal communication is the expression of information through language which is composed of words and grammar. According to Penrose and others: Verbal communication consists of sharing thoughts thought the meaning of words. when message or information is exchanged or communicated through words is called verbal communication Verbal communication takes place through face-to-face conversations, group discussion, counseling, interview, reports etc. In hospitality industries, it is important for between staff and staff, staff and guest to have the verbal communication. Without having any communication, various kind of problem and misunderstanding will occur in hospitality industry. for example, if a guest want to book a room, without verbal communication, no one will know what the guest want.

According to L. C. Bove and others: Non- verbal communication is communication that takes place through non-verbal cues; through such form of non-verbal communication as gesture, eye contact, facial expression, clothing and space, and through the non-verbal vocal communication known as Para-language. According to Himstreet and Baty, non-verbal communication includes any communication occurring without the use of words. Non-verbal communication is apowerful arsenal in the face-to-face communication encounters, expressed consciously in the presence of others and perceived either consciously or unconsciously. Much of Non-verbal communication takes place though gestures, facial expressions touching etc. even though the guest did not say out what he/she want, but through the body language, the staff should know what the guest care and want.

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Verbal communication is when messages or information is exchanged or communicated through words.verbal communication takes places through face-to-face conversation,group discussion,counseling, interview,radio, television, calls, memos etc.
Non-verbal commmunication when messages or information is exchanged or communicated without using any spoken or written word. Non-verbal communication takes place though gestures, facial expressions, eye contact, physical proximity, touching etc.

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Verbal communication is the sharing of information between a sender and a receiver by way of speech. It is vital that when communicating the message you are sending is understood in the way that it was intended, and that communication is not distorted. If you do not understand a message, it is vital you communicate this with the sender that you do not understand, as future communication cannot be responded to correctly.

Non-verbal communication is an important component of effective communication. Non-verbal communication includes such things as tone of voice, voice quality (nasal, whiny, musical), making eye contact with the person to whom you are talking, paying attention when somebody else talks, body position, distance from the person, and body movement. It is easy to say one thing but to communicate the opposite with your non-verbal communication when the non-verbal part of your communication is in conflict with the verbal message, others tend to trust the non-verbal message.

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In hospitality industry, communication is use between customer and staff and  also use within the staffs in the organization. In hospitality industry, verbal form is the most form of communication that is use when you facing with guest and staff. Verbal communication happen when the sender will speak directly to the receiver by face to face or through telephone.
Non-verbal communication is the message is send through two groups which is directly and indirectly. Directly nonverbal communication happen when the message is send through sign or similar gesturing like sign no smoking in public area. Indirectly nonverbal communication are the message is send through expression, physical attitudes and others. For example, when staff saws a customer passing by and smiles to the customer, which the action of smiling to the guest is the meaning of welcome.

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SITI NORIDAYU IZLIN BINTI MAT ISA A14A1031

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SITI NORIDAYU IZLIN BINTI MAT ISA A14A1031

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Non Verbal communication is the expression of messages through facial expressions, gestures and body language, is essential to successful relationships in the workplace. The type of communication include eye contact, posture and voice speed. Employees and managers should be aware of how they communicate in these nonverbal ways in the workplace. For example, staff at hotel or restaurant must have show nice face expression and good eye contant when customer ask about menu or everything about facilities in the hotel or restaurant. Staff must treat customer nicely.

Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms (non-verbal communication). An example of verbal communication is when customer ask to add food or drinks, staff must asnwer what customer ask nicely and confidently.

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Verbal communication is communication by face to face,radio,television and other media. Verbal communication in hospitality usually through reaction and communicate with customer and colleagues in a polite, professional,friendly manner not only infront of customer but also behind the scene. By using appropriate languange and tone while communicate.For example, when provide any information about our service or product to customer.

Non-verbal communication is communication by using body language and gesture. in hospitality industry, non-verbal communication occur such as body language when serve or welcome the customer or guest. Posture of the body also need to be right especially for front desk officer. Environment and decor also one of nonverbal communication which is positive environment would give customer or guest feeling appreciate and welcome.

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Verbal communication is the sharing of information between individuals by using speech. Individuals working within a business need to effectively use verbal communication that employs readily understood spoken words, as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate.

Nonverbal communication has been defined as communication without word. It includes apparent behaviors such as facial expression, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people.

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Verbal communication occurs when the transfer of message through a media with meaning carried with words and expressed through face to face communication mostly. Example of verbal communication includes face to face greetings.
Nonverbal communication happens when behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.

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Both verbal and non-verbal communication are important in the hospitality industry due to both of them is the way that we communication with the guests.

For verbal communication is use when the staff in the hotel facing with the guest which mean that the staff speak to the guest by face to face or by through telephone. For example, the front office staff will communicate with the customer by face to face when the customer check in to the hotel or the customer call up to the front office staff to make a reservation in the hotel.

For non-verbal communication is a communication that without words. It can be happen in directly or indirectly. Directly non-verbal communication mean the message is send through sign or similar gesturing. For example, in the hotel, the floor is wet after mopping, the staff will put the sign board to notice the customer the floor is wet and be careful. Indirectly nonverbal communication means that the message is send through expression, physical attitude and so on. It also can be eye contact which show your respect to someone, facial expressions which showing your happiness, sadness, anger and fear, posture and haptics or touch.  For example, when the staff of the hotel saws a customer passing by and they smiles to the customer. This is called indirectly nonverbal communication as the action of smiling to the guest is the meaning of welcome.

The difference of verbal and non-verbal communication are verbal communication is use our voice in verbal communication and non-verbal communication is use body signs and body language in non-verbal communication.

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Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms which is known as non-verbal communication. An example of verbal communication is saying “No” when someone asks you to do something you don't want to do. While non-verbal communication refers to behavior and elements of speech aside from the words themselves that transmit meaning. Non-verbal communication includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance.

In hospitality industry, the interaction between service employees and customers, commonly referred to as the service encounter, is a critical part of the service delivery process because its elements greatly impact customers’ evaluations of service consumption experiences. It is commonly known that employees’ display of affective characteristics, such as friendliness, responsiveness, and enthusiasm, positively influences customers’ overall evaluation of service consumption experiences and perceptions of service quality. Further, we are aware that employee's verbal communication during an encounter such as words of greeting and courtesy affect customer perceptions of employee friendliness and consequently enhance the perceived quality of the service interaction. However, what is relatively unclear is the nature of the effect of service employee's actions, such as  their nonverbal communication will affect on customers’ perceptions of service employee's characteristics such as their friendliness, competence, and credibility. This lack of clarity is unfortunate because research in the communication field reveals that the nonverbal components are at least as important as the verbal components of interpersonal communication in shaping the outcome of employee‐customer interactions. In fact, nearly half of the variations in response to interpersonal communication can be attributed to nonverbal factors. It is even suggested that nonverbal communication, the form of communicating thoughts and emotions without using words, accounts for nearly 70 percent of all communication.

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Verbal communication means the use of sounds and words to express yourself, especially in contrast to using gestures. Non-verbal Communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. People will uses verbal and nonverbal communication skills to create, express, and interpret information for providing a positive experience for guests and employees.

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DISCUSS VERBAL AND NON-VERBAL COMMUNICATION IN THE HOSPITALITY INDUSTRY.

Verbal communication refers to the use of sounds and language to relay a message. In hospitality industry had set the guideline to the staffs to communicate with the colleagues and customers. Guidelines set verbal communication standards that encourage employees to work as a team and ensure the hospitality operation runs smoothly. The staffs need to conduct communication with customers & colleagues in a polite, professional, friendly manner not only in front of customers but behind the scenes. Besides that, the staffs need to use language & tone appropriate to the situation in both written & spoken communication. The staffs need to clearly provide relevant information about products and services to customers. The staffs also need to use appropriate non-verbal communication in all situations, including demonstrating attentiveness towards customer’s needs.

Non-verbal communication is an important component of effective communication. Non-verbal communication includes such things as tone of voice, voice quality (nasal, whiny, musical), making eye contact with the person to whom you are talking, paying attention when somebody else talks, body position, distance from the person, and body movement. It is easy to say one thing but to communicate the opposite with your non-verbal communication. When the non-verbal part of your communication is in conflict with the verbal message, others tend to trust the non-verbal message. The example for the non-verbal communication are body language, gesture, posture, personal presentation,  touching and etc.

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MUHAMMAD SYUJA'I BIN MOHAMED KHDZIRI  (A14A1317)

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MUHAMMAD SYUJA'I BIN MOHAMED KHDZIRI  (A14A1317)

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Verbal communication is the use of sounds and words to express yourself, especially in contrast to using gestures or mannerism. an example of verbal communication is saying "No" when someone ask you to do something you don't want to do. In hospitality, verbal communication not only use between customer and staff, but also use within the staffs in the organization. Besides that, verbal communication also can be used to train staff in the hotel. Verbal communication is the sharing of information between a sender and a receiver by way of speech. Itis vital that when communicating the message you are sending is understood  in the way that is was intended, and that communication is not distorted. each message communicated must have clear purpose. Meanwhile, non-verbal communication has been defined as communication without words. It includes apparent behaviors such as facial expressions, eyes, touching, and tone of voice, as well as less obvious messages such as dress, posture and spatial distance between two or more people. Tone of voice affects how warm and receptive you are such as smile when speaking on the phone. Making physical contact with the customers such as a touch on the shoulder , may result in a better tip.

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Verbal communication when messages or information exchanged or comunication through words. It two type of verbal communication ,written or oral communication . for examples face to face conversation,letters, calls, notea,emails and so on
Non verbal communication usually understood as the process of communication through sending and receiving wordless messages. Much of non-verbal communication is unintentional people are not even aware that they sending messages.Non-verbal communication takes places through guestures, facial expression, eye contact, touching and so on.

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Verbal Communication:
Verbal communication can be defined as the sharing of information between individual by using speech. Individual who are working within a business need to effectively use verbal communication that employs readily understood spoken word, as well as ensuring that the enunciation, stress and tone of voice with which the words are expressed is appropriate. Effective verbal communication begins by acknowledging what the audience needs. For example, business professionals give presentations and lectures to convey their expertise on a particular topic. It is essential that business professional provides instruction by using vivid language, describes a product to make a sale, he needs to keep the message clear by preparing adequately. By using short words and sentences, speakers tend to avoid confusion. Therefore, verbal communication is important because it can be used to inform, whether it is inform others of our needs or to impart knowledge, clarify misunderstandings and providing the missing information as well.
Non-Verbal Communication:
Non-verbal communication is the process of sending and receiving messages without using words, either spoken or written. It can be includes pitch, speed, tone and volume of voice, gestures and facial expressions, body posture, stance, and proximity to the listener, eye movements and contact, and dress and appearance. For example, eye contact by looking people in the eye when talking to them is a good way to let them know you are listening to them and interested in what they have to say. Not looking the other party in the eye can sometimes make you appear disinterested, nervous, or even shifty.Head movements such as nodding are also important visual cues that let people know you are listening, processing the information and care about what is being said. Therefore, non-verbal communication sometimes create important due it can show agreement or disagreement and maintaining relationship by smile in the face when enter the meeting room.

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VERBAL AND NON VERBAL COMMUNICATION.

The effectiveness between verbal and non-verbal communication skills should be emphasized and well-executed in the hospitality industry. Especially the communicates with all the staff, colleagues and guests.

Verbal communication is the sharing of information between a sender and a receiver by way of speech. It is vital that when communicating the message you are sending is understood in the way that it was intended, and that communication is not distorted. If you do not understand a message, it is vital you communicate this with the sender that you do not understand, as future communication cannot be responded to correctly.

Verbal communication is often used to convey facts and data, nonverbal communication expresses our physical, mental, or emotional states. For a better result, communication should be clear and concise, and unnecessary communication or words should be eliminated. Our tone, volume, pronunciation and pitch should be clear and appropriate for the message. We need to smile to ensure communication is pleasant.

Non verbal is a body language that include our facial expressions we take include how we act, moves and the others. Our body language reveals what our feeling are, attitude and emotion, even to strangers and often does so without our knowing. The way we stand, sit, or use our hand gestures and facial expressions, all send out stronger signals than the words we speak.

Nonverbal cues affect how people understand what you are attempting to communicate, and their reaction corresponds to how you delivered your message. If you are expecting a certain response by the receiver of your message, your nonverbal communication affects their response.

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Verbal communication is the uses of sounds and language to relay a message. It helps to express desires, ideas and concept. It is vital to the processes of learning and teaching. Verbal communication acts as the primary tool for expression between two or more people. It can be used to inform, argue and discuss something.
Non-verbal communication is communication without words. It includes facial expression, tone and pitch of the voice, gestures and body language and the physical distance between the communicators. For example, make a circle with thumb and forefinger like the means of OK in western cultures.

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A14A0666
VERBAL AND NON VERBAL COMMUNICATION

Verbal communication can be defined as any sounds or words to express yourself when communicated with others. Verbal communication has two type which is written and oral communication. Verbal communication happened in face to face conversations, interview, group discussion and so forth. In the other words, verbal communication is the process that happened between two or more persons in the process of exchanged of the information. Meanwhile, non verbal communication can be defined as the communication that happened without using any spoken or written when communicated with other person. In the other words, it happened through sending and and receiving messages.

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VERBAL AND NON VERBAL COMMUNICATION
Verbal communication defined as when a message or information from someone or another is exchange or communicated through words. It can be said as information through word of mouth. They have two types of verbal communication which is written and oral communication. It also can be expression of words or language through opinion or any contents. Then, it also consist of sharing anything through of words. Example of verbal communication is face to face conversations, group discussions, and counseling. In hospitality industry, the example is the communication of receptionist and guest in the front office when guest want to booking rooms.

Non verbal communication defines as when a message or information is exchanged or communicate without any words or any spoken. It can be in written words. It can also said as the information given through expression. It also as an contents that receive without replied or accepted by another. It always can be message or information between two or more persons through eye contact. Example of non verbal communication is gestures, facial expressions, sounds and touching. In hospitality industry, the example is the attitude or workers to guest while serve dish with smile face.

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AINUL HUSNA BINTI MOHAMAD HUSNI A14A1204 

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AINUL HUSNA BINTI MOHAMAD HUSNI A14A1204 

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VERBAL AND NON VERBAL COMMUNICATION.
Verbal communication is the sharing of information between individuals by using speech. It helps two persons or more to understand each other by talking.
For example face to face communication and technological communication.
Non verbal communication is the body language of of an individual.  For example, expression emotion of customer or the staff feels about the hotel and the service, making eye contact with the person to whom we are talking, paying attention when somebody else talks, body position, distance from the person, and body movement.

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VERBAL AND NON VERBAL COMMUNICATION

Non verbal communication is an communication that without words. This communication based on eyes contact, facial expressions, touching, body language and the tone of voice. The examples of non verbal communication is shaking hands and other kinds of touch.

Verbal communication is when a massage or information is exchanged or communicated through words. Verbal communication have two types such as written communication and also oral communication. Examples for verbal communication such as discussion group.

Verbal and non verbal communication in hospitality industry is important to interpret information for the guest.

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Ahmad Fakhrul Islam Bin Ahmad Mustafa A14A0022 

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Ahmad Fakhrul Islam Bin Ahmad Mustafa A14A0022 

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The uses verbal and nonverbal communication skills to create, express, and interpret information for providing a positive experiance for guest and employee.

Verbal communication was includes in using of speak of word and sound to express yourself, especially in contrast to using gesture or mannerisms. For example when someone was ask to did something you have to act by saying  of "No" for those thing that you don't like.

Non verbal communication is the method that not need of word as a medium to speak or act. For example the non verbal communication are use of body langauge to tell the people about the message that want to be deliver.

For that purpose it is really vital for the hospitality industry to use this two indicator for providing satisfying services.