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Today we had arrange our table with the new layout. Our manager had created a new layout for our outlet. He don't want the table and chair at the outside of our outlet.

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Today we had a stocktake for the F&B department. We have to count all of the items that have in our outlet. Such as plastic spoon, fork, foam cup, hot cup, the soft drinks. After we count it the finance staff will come and check if what we count tally with their record

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Today we have shool trip and we didn't habe enough staff. So i have to help the kitchen staff packing all the food that they had prepared. Usually for scholl trip we will provide the chicken rice and drinks. I had packed 120 for the school pax. Sometime the school trip come with a lunch package and sometimes not. They only come to enjoy our park.

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i had do my work scoop the ice cream, set up the order, cleaning the table, taking order, make payment, take the order from kitchen and washed all the dirty plate and machine.

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i had do my work as usual. opening, taking order, cleaning the table, served customer and cleaning the outlet.

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Today we have birthday celebration. So we have to setup the table for the birthday celebration. I had setting up for the food and drinks. The decoration ballon my partner had do it. After finished all the celebration we had to clean it all and arrange all the table as before

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i have to do the opening alone because of the part time staff come to work at 10 a.m. Our working hours start on 9 a.m and the permanent staff take a leave. take a float for the cashier. the outlet running smoothly and there is no short or excess for today.

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today we had a cleaning session. as we had to stay after working hours and clean up the outlet. clean the dust, arrange the equipment and machinery, clear all the dirt at our outlet. the goods in the drawer also has to be clean up and arrange it properly.

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i had done my work as usual, opening, taking order, making payment, cleaning table, served customer, make an order at the pastry, send the dirty plate to to steward, and closing.

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second day i had do the stock take. the work will be same as yesterday. count the item, scan the bar code and key in the quantity. but for today we do for the meet others characters items. which is Thomas and friends, Barney, Barbie, Hotwheels, Pingu, Angelina ballerina and Bob the builder.

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after closing our outlet, i continue a overtime work  in doing the stock take at merchandise department. they teach me how to do the stock take. me with my partner count the items that left in the outlet and then we key in the quantity and scan the bar code using the equipment that they provide. for today we do the stock take on the hello kitty product only.

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kitty frozen treat. the three scoop of ice cream in the cup with scramble cookies, marshmallow,strawberry compote,chocolate syrup, wafer stick, and the white chocolate in the shape of kitty. the customers can choose the flavor of the ice cream. today i had a lot of these ice cream set as many order from customers.

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hi-tea event for the travel agent. the time that they set is in the morning. so after i had do the opening i prepared for the hi-tea. after all the preparation had been done, we had been inform that they will come by evening. so we have to keep it all back and keep the waffle that we had been made. after this we decide to do a confirmation on the time that they set.

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today we had a event at our outlet. hi-tea event from the travel agent. for the hi -tea event we always provide the two pieces of waffle, strawberry compote, chocolate syrup and ice cream. the drinks we only provide hot coffee or tea. the payment will be charged by inter department that's mean the travel agent had paid with our finance for their hi-tea and we just key in for the references to the revenue and finance.

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we had many guest for today. i had do my work scoop the ice cream, set up the order, cleaning the table, taking order, make payment, take the order from kitchen and washed all the dirty plate and machine.

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i had do my work as usual. opening, taking order, cleaning the table, served customer and cleaning the outlet.

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today i had a class with my manager on calculate the food costing in our company. he had shown us the percentage of food costing and profit margin that used in our company. then he explain at us there is the different between cost of good sold(COGS) and food cost. usually COGS they combine the cost of food and beverage. but food cost its only focus on the food cost.

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for today customer had order a lot of kitty istimewa fried rice. the fried rice we had to inform to kitchen to cook it. tell them the quantity that customer order then they will cook and we had to take the fried rice at the kitchen and do setting plate at out outlet. i feel that i more adept in doing the plate setting. because i had do it everyday

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yesterday we had made the order for today, so today we can take our order at the pastry room. the pastry chef had made it as what we order yesterday. the pastry food like chicken puff, sardine puff, sausage roll and chocolate roll.

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i had learn to make an order for the next day for the pastry food. we had to leave our order at the pastry room before we going back. make sure to write the quantity and the date foe the next day.

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labour day. but i had to go for a work as our outlet did not have staff. we predict today will be many visitors that come and we had ordered the kitty istimewa fried rice yesterday and take it at this morning. unfortunately, just a few guest that come to our park. at last, the fried rice be the wastage for that day.

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usually the intern student before this doing the cleaning on the closing session. as he not working anymore i have to take that task for the closing session. i had clean the dirty plate, clean the coffee machine, and the pastry warmer.

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today only i and the permenant staf had to work at the outlet.  because the internship student had done his internship period. as today is the weekend and we had a school trip, we receive many guest that visit our park. and also out outlet. I'm glad that we can manage the crowded without any complaint from our customer.

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hi-tea event form other travel agent. today we had so many guest. so we manage to divide the task who organize the hi-tea and who organize the taking order from customer. our assistant manager and coordinator also help our outlet to manage the guest and the event.

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hi-tea event from the same travel agent. i had do the table setting and put the sign reserved for the event. my assistant manager had teach me to setting up the table for the hi-tea event. just put the plastic spoon and fork and the tissue. a plate of waffle and drinks we served when they has arrived.

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today we had a event at our outlet. hi-tea event from the travel agent. for the hi -tea event we always provide the two pieces of waffle, strawberry compote, chocolate syrup and ice cream. the drinks we only provide hot coffee or tea.

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for the food like hot dog we always keep it in the chiller. to avoid from moldy on the bread. so if customer order the hot dog, we had to make it hot first, put it in the microwave the we can served it to the customer.

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there is some pastry food that we keep it in the chiller if it not be sold on that day. so on the next day, we had to take it out from the chiller and put it in the warmer. it have to be done on the opening session. every opening session i will take out the pastry food to be display in the warmer.

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i had do thesetting plate of kitty nasi lemak. put the nasi lemak in the mold then put it on microwave for few second. then take out the mold, put the fried egg, rendang ayam, sambal tumis. then we can served it to customer with the mineral water. that the combo set with mineral water.

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at our outlet we also have a beverage. hot and cold beverages. i had learn to do the hot beverages such as coffee, tea, mocha, latte, cappuccino. we also have a soft drink but customer can take it in the chiller.

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i had take a order from customer. and make a payment session. slowly learn to use the system under supervision of the permanent staff. i had practice to use it so that after this i can do it by myself.

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i had learn to cook the popcorn. the permanent staff had teach me. how to manage the popcorn machine when the popcorn had been cook. first put the butter, then put the popcorn and lastly put the sugar. for the customer order put one scoop in the paper bag.

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for today i had learn setting plate for the waffle. and how to make the waffle. the name in the menu is kitty treasure waffle. we had two pieces of waffle, scramble cookies, marshmallow, sprinkle, strawberry compote, chocolate syrup and ice cream.

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the menu of our outlet we had the nasi goreng and nasi lemak. i had to use the mold for the nasi goreng and nasi lemak. i also the setting plate for both of it. nasi goreng we had fried chicken, satay and fried egg.

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i had learn to use the SOP system. the machine for taking order and payment from customers. which button i had to use to take order and for payment. for the system they used OMNI software.

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second day at F&B department. i had learn the opening session. before we go to the morning briefing we had to do the opening session. which is open the SOP system, turn on the machine, switch on the light of the machine.

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My first day at food and beverage department. At here we have 4 cafes. I had been work at the first floor outlet which is cinnamoroll cafe. i had work with the permanent staff norhidayah and intern student iqbal hashim.

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last day in the merchandise department. the new stock of plush had arrived, so i had to put a tag on the plush and display them.

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as the permanent staff had off day and only me and the part time staff at the outlet, so i have to manage the permanent staff work. being a fully cashier and count the stock after closing.

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i'm do a cashier work for today.

Handling cash transactions with customers

Scanning goods and collect payments

put the goods in the plastic bag

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clear up the old display item. because the new stock has arrived and has to be display.

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today i had do recommend the customer our items in merchandise based on the customer needs and desires. i also answer the question regarding the item that we have in the merchandise

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i'm do a cashier work for today.

Handling cash transactions with customers

Scanning goods and collect payments

put the goods in the plastic bag

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i just maintaining general cleanliness and maintaining stock replenishment. maintaining the usibality of related equipment.

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clean all the dusty at our outlet.put down the display item and clean the dusty. after that create a new display for that items. new look for our display item.

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i just maintaining general cleanliness and maintaining stock replenishment. maintaining the usibality of related equipment.

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prepare the displays and ensure that they remain in good condition. i had do the display on the plush of hello kitty. it is not easy because the plush have different size and different design. but i can do it as well.

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i just maintaining general cleanliness and maintaining stock replenishment. maintaining the usibality of related equipment.

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last day for  a training with my manager. we had learn about the guest of hospitality. internal and external guest. what they need as a guest. how to handle the guest. all of that he had explain to us and give some example based on his past experience.

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second day of training with my manager. we had learn about the spirit of hospitality. it start with our appearance, be friendly, empathy, responsiveness and flexibility. we also learn the delivering quality guest services. he tell us a lot of story about his experience in the hospitality industry.

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i had a training with my manager. he do a training on hospitality. his objective to do this training to share his experience in hospitality and teach us to manage ourself in hospitality carrier.
for today we learn about courtesy for hospitality.

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both of my coordinator take a leave. so they asked me to help them to do the daily and weekly report. i can do that as what they had teach me before. in the report we can know the attendance, product sold and the sales of our outlet.

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Today we just maintaining the cleanliness and the stock replenishment. Also help the customer that want a new stock of items that they want to buy. and i had help my colleague do a cashier in packaging the stuff that customer buy into the plastic bag.

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Today we just maintaining the cleanliness and the stock replenishment. Also help the customer that want a new stock of items that they want to buy. and i had help my colleague do a cashier.

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We had received repeat order items for our outlet. after received the new items, we should check for the quantity and put the tag for safety. After that we had to display the items.

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my coordinator teach me to do the daily and weekly report. he had teach me before but we do some refresher because he take a leave so i can help him to do a report.

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i had learn about application EPICOR. The application that they use to record the input and output of stock. the EPICOR will record the quantity of stock that we receive from warehouse. when the customer buy the goods from our outlet, the EPICOR will automatically deduce the quantity that had been sold.

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i'm being a cashier. and lucky no short or excess at my counter. i had learn to control the crowded situation with the customer at the counter. and payment using the debit or credit card.

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i had help my coordinator doing the report and find the new way to do the report using the microsoft excel. and the easier way to use it in doing the report.

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today i had do the daily report by my own. without a monitoring from my coordinator because both of them off day and take a leave. i hope that there is no wrong on my report. i very appreciate that they give me a opportunities and put a trust on me to do they daily and weekly report for merchandise department.

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Today i help my coordinator to write down the sales draft. at the whiteboard in our store. the sales draft is for reference the target sale by month and year. every department must have this sales draft. so we know that for this month we have achieve the target or not.

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two weeks. Today we just maintaining the cleanliness and the stock replenishment. Also help the customer that want a new stock of items that they want to buy. and i had help my colleague do a cashier.

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twenty days. my coordinator asked me to help him filled in the good on approval (GOA) form. the form is for which department in the company that request the good from retail that will be charge a cost price not selling or retail price have to fill in the form and need a approval from management.

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nineteen days. Today we just maintaining the cleanliness and the stock replenishment. Also help the customer that want a new stock of items that they want to buy. The items in the store, so i have to take it to give to the customer. If there is no new stock we asked the customer is it fine for them to take the display one. If it's okey then just proceed to the payment.

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eighteen days. today i had do the display. continue yesterday work. for today i help my college do a display on stationary items. just help her give some idea and help her to remove some items that dont want to display anymore.

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seventeen days. the items that we received had been key in to system. so all of this new items should be display. me and my college had do a display to show our new items that we sell to the customer. i had do the display at the plush and do some different on the display before this.

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Sixteen days. today i just do my duty as usual. Like maintaining general cleanliness and maintaining stock replenishment. I also had do the cashier work and help the cashier to pack the items that customer buy. for today the customer that come to our park not too crowded, so i don't have a lot of work have to done.

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Fifteen days. We had received the new items for our outlet. as usual,  when received the new items, we should check for the quantity and put the tag for safety. After that we had to display the items. But for this moment the items can not be display because the items not available in our system,our manager have not enter the bar code to scan at our system.

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Second week. Today is the second days of induction. We start the induction session with my department which is merchandise. It was delivered from my co ordinator. In this session i had learn more about my department. The step to view the display, how to atrract customer with the arrange colour of display and the right way to attract customer to come and buy our products. Next, we continue with food and beverages department. The explanation about the cafe that this company have. n hello kitty town there are 4 cafe which is each of them have a different theme and different menu. last session is operation department. more knowledge about this theme park that we can take a note on this session. because the one who incharge for this session bring us to every floor and explain to us more about the character that we have, safety, games and rides.

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Thirteen days. today i had a induction session. Me and a few internship student from other university has to attend this induction. our induction session start with human resources department. there is an explanation on their duties in HR department and how we can apply our leave especially for intern student like us. After that, we continue with sales and marketing department. This session more to the promotion and activity that they have to increase the sales. Example, Chinese New Year promotion and roadshow. Last session is with the entertainment department. for entertainment department we have a mascout, dancer, and audia visual lighting.

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Twelve days. My co ordinator teach me how they do a daily report. For attendance, sales, and stock. In advance i also can learn the used of excel in making the report and key in the data.

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Eleventh days. Today my college give me a opportunity to be a cashier under their monitoring. Besides, i can learn more about being a cashier and can practice it before my co ordinator give me a fully responsible to be a cashier.

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Tenth days. We received a instruction to clear the display item of hello kitty OZ at the first floor. This is because the merchandise department at the first floor had been closed and it can't make any sales for it. So the items also have to be clear and bring it to the ground floor merchandise department.

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Nine days. Before this our outlet had do a discount on the selected item. The discount special for Chinese New Year celebration. But for today the promotion was ended. So we have to take off the stickers at the item that we labelled as a promotion items. The stickers colour are according to the percentage of the promotion.

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Eight days. Today our outlet received some stock that we ordered. When the stock arrived at warehouse, we have to pickup the stock and bring it to outlet. After that, we have to check the stock amount that we received tally with the amount that we ordered. It is to make sure that we received the right items and amount according to the items that we ordered.

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One week. Yesterday is my off day. So today I have to go to work as usual. Today my co ordinator teach me cashier work flow. From switch on the computer, open the apps of cashier that they use, and log in ID. The important thing is how to scan the bar code, the items that have a promotion, or the items that the travel agent need to collect from us. Here, customers can pay with cash, card credit, and debit card. We only accept the Malaysian Ringgit. If there is a items that have a sensors we have to open it first. The sensors is the technology for anti-theft protection.

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Sixth day. My co ordinator gave my this module for a guide to me as intership student at the merchandise department. In the module they state what i have to do in the daily merchandise operation. For this week i just maintaining general cleanliness and maintaining stock replenishment. Other than that they will teach me later.

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Fifth day. Before exiting the Hello Kitty in Oz attraction, customers pass by the gift shop, which sells exclusive Hello Kitty in Oz merchandise. This section is different from the merchandise shop located downstairs on the ground floor. But unlucky this section had been closed about a month ago. So i just came to this section to clear the dusty and tidying up that section to make it stay interesting to buy even the counter didn't open. All the hello kitty OZ collection also can be buy at the ground floor shop. The picture of my selfie is the section of hello kitty OZ that customer can take a picture with a wardrobe and beautiful background.

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Fourth day. This is my uniform to work. The green shirt that they gave. The green shirt is only for a part time or internship student. For today we have a briefing with our manager. Our manager has to take care of two departments which is merchandise and F&B. So all the staff from that department have to attend the briefing. From the briefing i had learn some things from his speech. The manager asked them to give an idea because the F&B department getting slow in their revenue. Different  staff have a different idea. This way is more easier to come out with various new idea.

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Third day. For today I help to decorate the display of a goods that they made it as a combo. Which is the selected item that they combined into one set. So if customer want to buy it they have to buy all items in the combo set with affordable price. The combo was made to clear the aging stock. It also encourage customer to buy the old and new stock that have in the combo set.

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Second day. Today i got my uniform which is a green shirt and my name tag. Today my work life start with briefing for all staff. Everyday there will be a briefing before start our work. After that i go to the shop of hello kitty which is merchandise department. I tidying up the goods at the shop. Then I just wait for the customer and help them if they need a new stock for a goods that they want to buy.

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First day of my intership. It's quite interesting because i really want to go to the hello kitty town. And today i can enter hello kitty town without need to pay any fee for ticket. For the first day i have to introduce myself to all staff. And I was attaches at merchandise department at the ground floorHR staff told me that i will be at the merchandise department for two months and the next two months i will repalce to f&b department. Basically for the first day the senior staff just introduced me all the goods that they have, every level of theme park, activities in the theme park and how and where to take the stock for the customer