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Get advice on your consumer rights, including complaints and trading standards.

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The Consumer Protection Association is a top UK consumer protection agency. A national organisation that has been helping consumers and installers for over twenty years, the CPA is recognised as the number one resource for connecting accredited home improvement installers with consumers.

The CPA is an FCA authorised organisation

Regulated by the Financial Conduct Authority (FCA), we offer a range of products to protect the consumer when purchasing home improvements, delivering complete peace of mind from the beginning to the end of the project, and beyond.

What is consumer protection?

The CPA offers a range of products to make sure that consumers who enter into a contract to have work undertaken on their property are insured against unforeseeable circumstances such as tradesmen going into liquidation or administration. Among our products we offer a deposit protection service, an Insurance Backed Guarantee (IBG) and financial services, to ensure that the consumer is protected throughout, and after, the build or installation process. Learn more about our consumer protection services here.

CPA membership

By becoming a CPA member, tradesmen can prove to consumers that they are no rogue builders, rather they are trusted tradesmen that take pride in a job well done. We only deal with proven and accredited installers and we fully vet them for professional competence and integrity, throughout the life of their membership. Find out more about becoming an accredited CPA member here.

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About us | Consumer Protection Association | The CPA

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The Consumer Protection Association is a top UK consumer protection agency. A national organisation that has been helping consumers and installers for over twenty years, the CPA is recognised as the number one resource for connecting accredited home improvement installers with consumers.

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An Act to make provision with respect to the liability of persons for damage caused by defective products; to consolidate with amendments the Consumer Safety Act 1978 and the Consumer Safety (Amendment) Act 1986; to make provision with respect to the giving of price indications; to amend Part I of the Health and Safety at Work etc.

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We use some essential cookies to make this website work. We'd like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. We also use cookies set by other sites to help us deliver content from their services.