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May I know if this update from TL Prima about the Verification of TA Roomblock can use TA IATA number is still valid? The new verification ask for Guest email/DOB/Previous sailing is all not applicable for TA Roomblock booking. From Session 15 (but did not see the option) KB for Verification: https://cast-portals.wdprapps.disney.com/dcl/booking/process/create-modify/record-verification & KB for TA Room Block https://cast-portals.wdprapps.disney.com/dcl/booking/travel-agency/disney-adventure-travel-agent-room-block , both KB did not have answer for this question.

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Hi, just want to clarify if we receive a call from TA is it necessary to consult the SGS if we can cancel the reservation?

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Just want to clarify, do we need to do the recap on a payment call? Are we going to merit a mark down if we are unable to do the recap?

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if TA called to check pricing for per guest, do we still need to do recap ?

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So, do we need to meet all the checklist requirements for every call? Otherwise, will we lose points? How about for quick calls when the guest only has a quick question, inquiry, or request, especially when they state they are in a hurry?

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I would like to reconfirm

For now, does Reservation number still count as 1 point of record verification?

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Hi Kogi~

May I reconfirmed that Ghost call does not required to be updated on the ACW? Because I see there is no option for ghost call. Thank you.

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Can we say lower price instead of cheaper price?

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Can we say lower price instead of cheaper price?

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When we recap, if the guest/TA say don't want recap, what we should be do?

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For TBD reservation can we use the IATA , Agency name?

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since when it's started for the Genesys wrap up?

its will be qualifier?

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how do we know if the placeholder is a part of a seasonal promo? any indications on the res to differentiate?

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do we will be receiving this file for our future reference?

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is it already qualifier under the appropriate behavior if the Guest/TA is over talking and you politely say " sorry, to cut you off" ?

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if the Guest or Ta given the reservation number, do we still continue 3 questions or only 2 should be ok?

just to reconfirm

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When we say guest full name, will it be the lead guest or any guest on the res. For verification

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Hello. just wanted to clarify if we still need to do the recap if the Guest wants to know the basic quotation only.

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Is it also gonna be a qualifier if the wrong information is not that grave, which could be corrected later on and does not affect the Guest and the cruise as a whole. Like for example, we understand how grave it is to provide the wrong cancellation policy. So, its a qualifier.

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Regarding the wrong information given to the guest, previously after CVA correction the information the markdown is cancelled right. For the new QA score if the misinformation corrected will it be still markdown/qualifier

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Kogi, for the holding time when you hold the gst 2nd time should we follow the 2 min or we are able to tell gst that that we need to hold them again about 3-4 min.

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For the 2nd hold and need longer time to wait the solution should we get back to the guest every 2 mins to the guest or need to wait until the solution given?

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