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SURAT KELULUSAN LI NORASMIDA BINTI FARHAN H20A1403 

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BORANG A AKUAN LEPAS TANGGUNG NORASMIDA BINTI FARHAN H20A1403 

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19 March 2024 - Resort Hotel Housekeeping Department

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19 March 2024 - Resort Hotel Housekeeping Department

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I was reported to Genting Malaysia Berhad, Pahang as a trainee.

Reporting day is done at 10.00 am at the HR department. I and my fellow interns were welcomed by Madam Nuri who holds the position of human resources in Genting Malaysia Berhad.

After the reporting day was over, I was given a staff ID and I was also given the key to the hostel where I will stay during my industrial training here.

Next, Madam Nuri showed me the way to go to the laundry, to the gym, to the clinic and to the cafe. After the afternoon, our last session was a briefing session about Genting Malaysia Berhad with the Assistant Vice President Manpower of Genting Malaysia Berhad, Miss TYT.

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On the second day, we were picked up by the Resort Hotel Supervisor, Miss Ayuni at the HR department. Before that, we went to pick up our uniforms before going to our department.

Upon our arrival at the Resort Hotel Housekeeping Department office, we introduced ourselves to the Housekeeper and our line of Assistant Housekeepers. They welcomed us well and gave us some words of advice.

Other than that, we were given a job position briefing while we were in the housekeeping department. We have been explained in depth about the housekeeping department in detail, which is the number of hotels we have, the types of rooms available, the services the hotel provides, the facilities available and so on.

We were also told the duration of each job given to us. For example, housekeeping for ten days, houseman for five days, office linen keeper for eight days, linen keeper for four days and supervisor for fifty-five days until the end of industrial training.

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We received training for the first job, housekeeping, on the third day. For five days we will clean four rooms and will do one room thorough cleaning. For the next five days we will clean for eight rooms which are we have to do a thorough cleaning, and clean the vacant dirty and occupied dirty rooms normally.

We were also shown how to clean the room completely by our trainee supervisor. It includes things like how to clean toilets and guest rooms safely and neatly, and how to ring the bell following the correct procedures. Following that, we were also shown how to thoroughly clean the room by doing thorough cleaning.

Finally, after finishing the housekeeping task we have to pack the trolley before leaving the store and this is a mandatory thing for all housekeeping maids to do. We were also taught how to arrange face tissue, toilet roll, slippers, linen, coffee & tea, shower cap, toothbrush, mineral water and so on. Furthermore, materials for chemicals need to be placed separately in other compartments.

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We learned how to ring the guest room bell by following the procedure.

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On our first day of work as housekeeping, we had four rooms to clean between the hours of 9am until 5pm.

On the first day, we have to clean 4 check-out rooms which are called as (vacant dirty) that day and 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten visitor belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

Honestly, I cried during my first day as a housekeeping. But, I really enjoyed the experience <3.

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The next day, we had four rooms to clean between 9am and 5pm.

We have to clean 4 check-out rooms which are called as (vacant dirty) that day and 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

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Bathroom that I have thoroughly cleaned.

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The next day, we had four rooms to clean between 9am and 5pm.

We have to clean 4 check-out rooms which are called as (vacant dirty) that day and 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

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We need to make sure the duvet cover is taut.

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The next day, we had four rooms to clean between 9am and 5pm.

We have to clean 4 check-out rooms which are called as (vacant dirty) that day and 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

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The next day, we had four rooms to clean between 9am and 5pm.

We have to clean 4 check-out rooms which are called as (vacant dirty) that day and 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

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The next five days, we had eight rooms to clean between 9am and 5pm.

We have to clean check-out rooms (vacant dirty) and occupied rooms that day and must do 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

For occupied rooms, we need to be careful with guest's valuables so that they are not taken or thrown away.

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My assignment as housekeeping showed 8 rooms I needed to enter to clean them.

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The next five days, we had eight rooms to clean between 9am and 5pm.

We have to clean check-out rooms (vacant dirty) and occupied rooms that day and must do 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

For occupied rooms, we need to be careful with guest's valuables so that they are not taken or thrown away.

For the OR sign, which is occupied refuse, it shows that the guest refuses to do the makeup room. As for DND (Do Not Disturb), guests do not want to be disturbed.

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Hotel items that need to be changed because there is a stain or defect must be informed in the Whatsapp Group "Houseman" to replace it.

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The next five days, we had eight rooms to clean between 9am and 5pm.

We have to clean check-out rooms (vacant dirty) and occupied rooms that day and must do 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

For occupied rooms, we need to be careful with guest's valuables so that they are not taken or thrown away.

For the OR sign, which is occupied refuse, it shows that the guest refuses to do the makeup room. As for DND (Do Not Disturb), guests do not want to be disturbed.

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Need to confirm the status of the vacant dirty room first before we go to clean the guest room.

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The next five days, we had eight rooms to clean between 9am and 5pm.

We have to clean check-out rooms (vacant dirty) and occupied rooms that day and must do 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

For occupied rooms, we need to be careful with guest's valuables so that they are not taken or thrown away.

For the OR sign, which is occupied refuse, it shows that the guest refuses to do the makeup room. As for DND (Do Not Disturb), guests do not want to be disturbed.

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Guest items found after guest check out must be informed in the "Lost and Found" Whatsapp group.

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My last day as a housekeeping, we had eight rooms to clean between 9am and 5pm.

We have to clean check-out rooms (vacant dirty) and occupied rooms that day and must do 1 thorough cleaning. Next, the first thing I need to do as taught by my trainee supervisor is to open the windows and curtains first so that the smelly air and dust come out. Next, we need to make sure the safebox is free of guest's valuables and dispose of the trash first.

After that, we need to open and dispose of all linens such as pillowcases, sheets, duvet covers, bath towels, hand towels and bath mats. Furthermore, we need to tidy up and wash clockwise from the bedroom to the bathroom to speed up our work.

Look for any forgotten guest belongings in each room. If so, we must snap a photo and post it to the "Lost and Found" Whatsapp group. We must inspect every room to make sure there is no harm while we are cleaning the space. If so, we must share it in the "Defect items" Whatsapp group.

We must report lost or damaged items in the Whatsapp group "Lost and Damage Items" in order to avoid legal action. If any hotel items are misplaced, we must contact the "Houseman" group so that they may deliver the items to us and they will replace them. Following all of that, we may begin cleaning and washing the bathroom and room in order to replace all of the linens, including the bath towels, hand towels, bath mats, bed sheets, and pillowcases.

We must vacuum every floor, from the bedroom corner to the bathroom corner, once the room and toilet have been well cleaned.

The final step is to replace all the amenities that guests need, such face tissue, toilet roll, coffee and tea, sugar, creamer, toothbrush, and so on, with new ones.

For occupied rooms, we need to be careful with guest's valuables so that they are not taken or thrown away.

For the OR sign, which is occupied refuse, it shows that the guest refuses to do the makeup room. As for DND (Do Not Disturb), guests do not want to be disturbed.

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1 April 2024 - 3 April 2024 (Monday-Wednesday)

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1 April 2024 - 3 April 2024 (Monday-Wednesday)

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1 April 2024 - 3 April 2024 (Monday-Wednesday)

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1 April 2024 - 3 April 2024 (Monday-Wednesday)

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After I was able to successfully complete 10 days as housekeeping, my job position changed to linen keeper for four days.

For the beginning as a linen keeper, Mr. Azahir who became the person in charge to give me knowledge while I was at linen keeper. So, on my first day as a linen keeper, Mr. Azahir took me to the laundry and explained the process of washing all the linens sent to the laundry.

After returning to the linen keeper's office, Mr. Azahir taught me how to file all the linen records such as the amount of delivery and collection of all the linen from the laundry (pillow case, bed sheet, bath mat, hand towel, duvet cover and so on).

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Collect all the linen in the maid's trolley on each floor.

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For starters, I was given a partner with a staff member to collect linen together. The linens collected from the maid's trolley must be counted first and recorded in the form so that there is no reduction in the collected linens.

There are 4 shifts for pick up linens which are 10am-11am, 12pm-1pm, 2pm-3pm and 4pm-5pm. Linens sent to the laundry only twice in one day.

After collecting all the linens on each floor, we will return to the linen keeper's office to separate all the linens and collect them in bundles before sending them to the laundry. Furthermore, each linen keeper will take two floors to collect linens.

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All linen should be sorted by type after collection.

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Before collecting the linens from the maid's trolley, we need to top up the linens on each store floor that is taken. Linen that is topped up needs to be recorded how much is added.

Next, I was also taught how to separate linens by type so that they don't get mixed up when sent to the laundry.

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All linens must be collected in a bundle before sending to the laundry.

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My last day as a linen keeper. The weekend is the most tiring day where many linens need to be collected and need to be topped up in the store so that all linens are always sufficient.

Discarded linens also need to be recorded. After collecting the linens on each floor, we need to separate each type of linens so that they are not mixed with different linens or mixed with guest items.

After finishing the separation, the amount of linens collected should be recorded on the whiteboard and filled in the form on each shift.

Lastly, being a linen keeper is the most fun experience for me!

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An incident occurred where a guest hung clothes on the hotel's sprinkler.

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After finishing as a linen keeper, I was assigned to be a houseman for 5 days.

Being a houseman is a fun thing for me because I can learn all kinds of things. This incident happened when I was a houseman on the first day where a guest had hung his clothes on the sprinkler and the sprinkler broke. Although it is not my field, I and one of the supervisors (Mrs. Suzana) have been one of the witnesses to the incident.

Next, Mrs. Suzana and I contacted the executive, security, fire brigade, police force and team duty manager. Returning to my job position as a houseman, I and the houseman team did not hesitate to take the initiative so that the shower water does not flow in other guest rooms.

I took a thick wiping to cover the guest door and other houseman members vacuum the water. It is an unforgettable experience because not everyone gets to experience this.

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The main task of a houseman is to fulfill all guest requests given by the supervisor, office linen keeper or from the job ticket.

Furthermore, the houseman needs to precede the guest request from the job ticket first and then in the Whatsapp group because usually the guest request from the job ticket is from a VIP guest and the houseman has to complete it in 10 minutes.

My second day as a houseman during Hari Raya. Like in the picture, I sending the babycoat to the guest room.

Before sending it, I did bed making for babycoat.

Therefore, dressing for Hari Raya while working makes guests from foreign countries or non-Muslims very excited about us.

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The form that needs to be completed as a houseman and needs to be written for every guest request that I have sent. 

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The main task of a houseman is to fulfill all guest requests given by the supervisor, office linen keeper or from the job ticket.

Furthermore, the houseman needs to precede the guest request from the job ticket first and then in the Whatsapp group because usually the guest request from the job ticket is from a VIP guest and the houseman has to complete it in 10 minutes.

As a houseman, I have to record all guest requests that I have sent to guests. Furthermore, I need to get a sign from the supervisor in the evening before going home.

Among the tasks that the houseman does are deliver teaspoons, place MedKlin, hang curtains, deliver mugs, deliver extra beds, deliver babycoats, change kettles, deliver tumblers, deliver and pick up guest clothes at the laundry and so on.

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The phone used to receive job ticket orders sent by the operator.

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The main task of a houseman is to fulfill all guest requests given by the supervisor, office linen keeper or from the job ticket.

Furthermore, the houseman needs to precede the guest request from the job ticket first and then in the Whatsapp group because usually the guest request from the job ticket is from a VIP guest and the houseman has to complete it in 10 minutes.

As a houseman, I have to record all guest requests that I have sent to guests. Furthermore, I need to get a sign from the supervisor in the evening before going home.

Among the tasks that the houseman does are deliver teaspoons, place MedKlin, hang curtains, deliver mugs, deliver extra beds, deliver babycoats, change kettles, deliver tumblers, deliver and pick up guest clothes at the laundry and so on.

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My last day as a houseman, the main task of a houseman is to fulfill all guest requests given by the supervisor, office linen keeper or from the job ticket.

Furthermore, the houseman needs to precede the guest request from the job ticket first and then in the Whatsapp group because usually the guest request from the job ticket is from a VIP guest and the houseman has to complete it in 10 minutes.

As a houseman, I have to record all guest requests that I have sent to guests. Furthermore, I need to get a sign from the supervisor in the evening before going home.

Among the tasks that the houseman does are deliver teaspoons, place MedKlin, hang curtains, deliver mugs, deliver extra beds, deliver babycoats, change kettles, deliver tumblers, deliver and pick up guest clothes at the laundry and so on.

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My first note when I was an office linen keeper (OLK).

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After finishing as houseman, I moved to office linen keeper (OLK) in 8 days.

Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

Therefore, the picture above is about GHpms and I learned from Mr. Herman in detail about the application.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

I have learned how to close a job ticket.

This is because sometimes the houseman has a problem closing the job ticket.

Therefore, OLK needs to know the problems faced by the houseman and needs to help him.

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Records of work orders that have been sent through the PMS system.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

I have also learned how to open a work order to maintenance. In addition, the work order is intended to deliver all defect problems that occur on the floor such as bulb fused, broken tiles, door latch came off, glue back rubber capping and so on.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

The next day, I learned how to record lost and found items. I need to record in the lost and found book and fill out the form.

After that, the maid who found it needs to be brought down to the office and I need to pack the items and keep them in the store.

Items lost and damaged by guests also need to be recorded so that the hotel can make a claim to the guest.

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Update rooms that have been checked out (vacant dirty) every hour.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

The OLK's task is also to give information to the maid and supervisor every hour of the room that the guest has checked out (vacant dirty (VD) & Blocked room made by front office (ZD)) so that the maid can clean and wash the room.

Furthermore, rooms that are transfer rooms, group arrivals, urgent rooms and guest requests for makeup rooms also need to be informed in the Whatsapp group.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

The next day I found out how to find out guest information.

This is to find out the status of the guest who is still checking in or has already checked out.

This system can also find out whether the guest is from an arrival group or a long term guest.

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

I have found out that the no show room is a guest room that should have checked in on that date but the guest did not check in until the next day.

My job as an OLK I need to ask the houseman for help in the morning to check the room whether there are still guests or not. Finally, if there are no guests and the room is still in good condition and clean, I need to inform the front office.

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Inform OTA & VIP guest in Whatsapp group. 

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Being an OLK is not an easy thing because the OLK needs to know what is happening in the hotel and the OLK also needs to interact with the front office if there is an incident.

OLK also needs to contact maintenance if there is a defect in the hotel.

OLK in the morning needs to be informed in the Whatsapp group and noted on the information board for information to the Housekeeper, executive, supervisor and all Resort Hotel staff & maids.

VIP & Priority guest is very important for the information of all staff so that the room they will check in is in tip top condition which are clean and safe to use.

In addition, the rooms that will be fitted with bonnet carpets and pre-maint rooms also need to be informed of each existing Resort Hotel Whatsapp group.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Finally, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on)

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Maintenance came to change the bidet head & bidet house due to leaking.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Finally, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on)

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Ensure all items are in the correct compartment and have labels during the store check.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Finally, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

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Placing a notice on the guest activity table during exterior maintenance to avoid guest complaints.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Finally, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

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Guest violates hotel rules for having electrical items.

# data[].attributes.body
After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have informed the houseman to remove the fan.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Supervisor report that I have entered the guest room (VC & OC). For OR (occupied refuse) & DND (Do not Disturb) I cannot enter because guests do not want to be disturbed.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Every supervisor, staff and maid needs to memorize and understand.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Each supervisor needs to check the assignment of the maid on duty and the Wing (Wing A, Center Core, Wing B & Wing C) where the maid is before going to the floor.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have informed in the Whatsapp Group Defect "Table lamp light bulbfused"

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have informed in the Whatsapp Group Defect "Door plate loose"

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Daily routine fire prevention and floor cleanliness checklist that I must check and control everyday.

# data[].attributes.body
After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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The productivity form that I need to fill in every day.

# data[].attributes.body
After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.body
After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.body
After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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The supervisor needs to ensure that the VIP room has a laundry bag & laundry service pricing list in the drawer and fold it according to the specifications that have been set.

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After I have completed all job positions as housekeeping, linen keeper, houseman and office linen keeper. Now and until the end of my internship I will be a floor supervisor. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I came early in the morning to complete the assignment and report.

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As a morning supervisor, I have to do assignments, maid reports and supervisor reports. I was helped by Mr. Zul.

In addition, the morning supervisor also needs to lead briefing outsource workers and inform the housekeeper and executive of the number of supervisors, staff and maids who come to work.

Finally, after finishing the shift, I need to pass a report to the evening supervisor.

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I need to inform to morning executive the number of workers present and off days.

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As a morning supervisor, I have to do assignments, maid reports and supervisor reports. I was helped by Mr. Zul.

In addition, the morning supervisor also needs to lead briefing outsource workers and inform the housekeeper and executive of the number of supervisors, staff and maids who come to work.

Finally, after finishing the shift, I need to pass a report to the evening supervisor.

# data[].attributes.body
After my off day, usually the supervisor will get the afternoon shift.

The afternoon shift tasks are very relaxed which is just signing the master key, recording the DND room and the maid needs to follow up asking the guest whether they want a makeup room or not, preparing a supervisor productivity report, hacking the room if there is a guest room that wants a makeup room and guest check out on the side evening and night.

Finally, make a VIP turn down if there are VIPs who check in. In addition, the evening executive was also involved in completing the turn down service.

Lastly, every day there are only three maids for the afternoon shift.

Therefore, their task is only to dispose of garbage on each floor, clean and wash guest rooms for (VD & OD) rooms.

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Room cleaning and turn down request form for afternoon shift. 

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After my off day, usually the supervisor will get the afternoon shift.

The afternoon shift tasks are very relaxed which is just signing the master key, recording the DND room and the maid needs to follow up asking the guest whether they want a makeup room or not, preparing a supervisor productivity report, hacking the room if there is a guest room that wants a makeup room and guest check out on the side evening and night.

Finally, make a VIP turn down if there are VIPs who check in. In addition, the evening executive was also involved in completing the turn down service.

Lastly, every day there are only three maids for the afternoon shift.

Therefore, their task is only to dispose of garbage on each floor, clean and wash guest rooms for (VD & OD) rooms.

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Hanging anything on the sprinkler is one of the biggest issues and can cause the sprinkler to break. My action is to inform the front office so that the FO will warn the guest.

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Now back to relief shift. Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Having sharp materials cannot be brought by guests. My action is that I have to take the knife and put a notice on the guest table.

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Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have experience in preparing for an audit and I know what needs to be done if an audit is to come. I stay up with the other staff.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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If in the system the room is already checked out but when I check there is still guest luggage, I need to inform the Front Office so that the FO settles as soon as possible whether it is guest stay back or Lost and Found Items.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Inform a houseman to change the dustbin.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Sign the form for the corridor job before they go back.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I need to prepare and fill out all the productivity forms before going back.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Every guest lift landing cannot put a door stopper because it is illegal and does not follow the FIRE law.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have ask my maid to clean back the fridge because smelly and have stain.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Always check the maid  store before I start work.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have checked the OC room. After the maid comes for the makeup room, the maid will put the guest's items back at their place.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have found fungus on the wall of the guest room. So, I have informed the painter that is TYK to repaint the wall.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have called the maid to readjust the bed skirting because it has been seen on the inside.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.attachment_caption
I was able to venture into the opportunity to provide birthday celebration services.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.attachment_caption
I was able to venture into the opportunity to provide birthday celebration services.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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"Door Frame Came Off" So, I have informed in the Defect Group.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest

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Preparation for Birthday Celebration service.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest

# data[].attributes.body
I came early in the morning to complete the assignment and report. As a morning supervisor, I have to do assignments, maid reports and supervisor reports. I was helped by Mr. Ikhwan.

In addition, the morning supervisor also needs to lead briefing outsource workers and inform the housekeeper and executive of the number of supervisors, staff and maids who come to work.

Finally, after finishing the shift, I need to pass a report to the evening supervisor.

# data[].attributes.body
I came early in the morning to complete the assignment and report. As a morning supervisor, I have to do assignments, maid reports and supervisor reports. I was helped by Mr. Ikhwan.

In addition, the morning supervisor also needs to lead briefing outsource workers and inform the housekeeper and executive of the number of supervisors, staff and maids who come to work.

Finally, after finishing the shift, I need to pass a report to the evening supervisor.

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I have called maid to change the duvet cover because have black stain. 

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have called maid to remove block ice in the fridge.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have had experience in preparing birthday celebration services.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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What the morning and afternoon supervisors need to do every day.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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"Turn Down Service". This is one of the VIP guest rooms that we have done turn down service.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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The form that needs to be completed before going back if you have a preventive maintenance room.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Plug vacuum maid not function. So, I informed in the Defect Group so that it can be fixed as soon as possible.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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This is a room for people with disabilities. There are many differences between normal rooms and special rooms for people with disabilities (OKU).

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have informed the houseman to put an air purifier to remove the smell in the guest room before hacking the room.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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I have reported in the Defect Group because it's has burn marks from cigarettes.

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Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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If in the system the room has been checked out but the room is still DND and there are still guests inside, I need to inform the Front Office for them to take further action.

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Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Telephone for disabilities guest rooms. 

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Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

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Today is my last day as a trainee student at Resort Hotel. I am very grateful to the Resort Hotel for giving me the opportunity and space to gain knowledge here. Thank you to the Housekeeper, Executive and all the Resort Hotel staff for teaching me and my friends while we were here.

# data[].attributes.body
Being a supervisor is not an easy thing but it is a very heavy responsibility because the supervisor must always ensure that the room is clean and safe for use by guests without any complaints.

Every morning, all supervisors will gather to listen to a briefing that will be led by the morning supervisor and an executive. At that point, they will tell the issue that happened and what should be done from the issue. In addition, the morning supervisor will give a briefing on the number of guest arrivals, guest departures, last night occupied, today occupied, the number of preventive maintenance rooms, OTA & VIP guests and so on. After everything is finished, only then will all the supervisors go to their respective floors to check the rooms before the arrival of guests and occupied rooms.

After that, after arriving at the floor, the supervisor needs to check the guest lift landing, emergency staircase and inside the store. Next, the supervisor went to the maid to check their report that the room had been cleaned and tidied.

The supervisor also needs to inform in the Whatsapp Group if there is a defect on the floor. If the maintenance is not done within 30 minutes, the supervisor needs to call by herself to inform again.

Furthermore, after completing the room check, the supervisor needs to hack the room so that the system appear (VC and OC). Each supervisor needs to check 60 rooms in a day to achieve the productivity of each person.

Then, before going back the supervisor needs to sign the maid report, and the corridor job report. In addition, the supervisor also needs to fill in all the data in the form that has been prepared by the evening supervisor. Therefore, if there is a problem on the floor, the supervisor must immediately contact the executive like if have major defect (tiles broken, fan not function, door broken and so on).

Last but not least, for long-term guest supervisors need to inform the executive if the guest has and brings something that violates the rules such as electrical items. If they have electrical goods, the supervisor must confiscate the goods and place a prohibition notice if there is no guest. If there is a need to warn them. Therefore, if I find that the guest is cooking in the room, I need to contact the executive so that the executive and duty manager will warn the guest.

Thank You Resort Hotel! <3

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INDUSTRIAL TRAINING REPORT (NORASMIDA BINTI FARHAN H20A1403)

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https://youtu.be/mu1ePTPbZPY?si=XWpu_dIo7rFoYJLD

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LINK VIDEO PRESENTATION (NORASMIDA BINTI FARHAN H20A1403)

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INDUSTRIAL TRAINING AT GENM HAS BEEN ACCEPTED 

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INDUSTRIAL TRAINING AT GENM HAS BEEN ACCEPTED

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INDUSTRIAL TRAINING AT GENM HAS BEEN ACCEPTED