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I also realized that working within the group required significant patience and adaptability. Team members' varying schedules and communication styles occasionally made collaboration challenging. To overcome this, I proposed holding regular meetings and utilizing a shared platform to monitor progress and maintain communication. This approach improved our workflow and ensured timely task completion.

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We agree that ZUS is a suitable organization for SOJT training because it has specific skill gaps in customer service that can be addressed through hands-on, structured training. With experienced supervisors and resources like the Lark system, ZUS can provide practical, on-the-job learning, which is the core of SOJT, allowing employees to improve their skills directly in their work environment.

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There were lots of obstacles that I encountered while preparing to execute this work. Especially in persuading staff to complete the distributed Google form. In addition, there is a propensity to misinterpret the instructions for preparing this assessment. We were ultimately able to complete this assessment successfully by focusing on AI tools and consulting with other friends.

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Soalan IV - SOJT

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My reflection is that we have a little problem regarding the constraints in gathering respondents to fill out the questionnaire which is Google Form. In addition, there is a lack of understanding of this assessment so that asking questions many times to friends.

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One of our team members represented us to conduct the interview with the supervisor.

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Using AI likes ChatGPT during a project demonstrates how it may help the group make decisions and improve overall efficiency. For example, it was used to create and revise questionnaires, saving time and ensuring that the structure was consistent with the project's objectives. ChatGPT also gave alternate viewpoints and smart ideas, such as asking particular questions to better identify employee training requirements, influencing the group's strategic decisions. The tool's benefits include a more efficient workflow, improved cooperation, and the ability to generate and refine ideas and content. However, several replies lacked context-specific relevance, required human confirmation, and were unduly reliant on its output, which limited team members' deeper creative participation. Despite these issues, ChatGPT's capacity to expedite workflow and improve decision-making makes it a useful asset to the project.

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Link Google form: https://forms.gle/GFok3NaxDZxKkMcaA

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My reflection focusses on the difficulty of transitioning to a new format for our final project, as we are used to creating formal reports for prior projects. Using Padlet was unique in that it required us to organise and showcase our work in an easy-to-navigate format. While the platform was simple to use, the switch to this format was first confusing. However, with appropriate planning and teamwork, we were able to communicate our thoughts clearly and successfully.

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During our ZUS Coffee SOJT project, our team navigated a complex research journey that tested our academic and professional skills. We faced significant challenges in collecting data and motivating employees to participate in our survey. We used creativity and technology like Padlet and AI to support our work. Our primary objective was to find out the company's training requirements for customer service, which required crafting thoughtful interview and survey questions. We discovered that although AI tools could be useful, our human intuition and analytical skills were crucial. The most exciting part was turning our research into practical recommendations that could improve the company's training. This project taught us valuable lessons about teamwork, research, and understanding how organizations develop, making it much more than a simple academic task.

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Irna Syahira Raili

[84053]

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Marrion Asun

[84426]

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Nur Liyana Hazwani binti Rajeli

[85144]

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Syed Muhammad Khairi bin Wan HairulBasar (87039)

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Mohamad Aqram Syhamiran bin Sahadil (84520)

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FINAL REPORT ASSIGNMENT 1