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EDITED webinar on compassionate leadership

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Today, it’s not enough for leaders to drive strong employee performance. They need to take care of their team’s wellbeing, too. Here are a few ways to build a psychologically safe workplace:

Don’t focus too much on building the “perfect” team. As a manager, it’s normal to want to hold everyone to a higher standard. But perfectionism can make you reactive, distrustful, and a micromanager. Instead, let your team make mistakes, avoid blaming individuals for problems, give them the space to learn and grow, and recognize the good work that individuals do.

Advocate for diversity, inclusion, and equity. First, understand how diversity works. As you do, understand the biases that stop you from making more thoughtful and inclusive decisions. Finally, build skills like cultural competence that can help you lead more diverse teams.

Communicate with care. For people to trust you, you have to learn with vulnerability and openness. When you’re open about your struggles and opinions, it’ll help your team members practice the same behaviors. Building this culture of openness also requires that you lead conversations with empathy and use language in a way that affirming rather than alientating or intrusive.

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A Guide to Building Psychological Safety on Your Team

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Today, it’s not enough for leaders to drive strong employee performance. They need to take care of their team’s wellbeing, too. Here are a few ways to build a psychologically safe workplace: Don’t focus too much on building the “perfect” team. As a manager, it’s normal to want to hold everyone to a…

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Especially in tumultuous times, managers and their teams increasingly depend on candor, speed, and creativity to make progress. Creating psychological safety — the confidence that candor and vulnerability are welcome — in a workplace is truly challenging and takes an unusual degree of commitment and skill. But it can be done. The authors present four essential elements for creating psychological safety based on successful implementation at a Swedish financial group. First, focus on performance. Second, train both individuals and teams. Third, incorporate visualization. Finally, normalize work-related vulnerability. These steps comprise a powerful approach to altering the climate and capabilities of any team.

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Especially in tumultuous times, managers and their teams increasingly depend on candor, speed, and creativity to make progress. Creating psychological safety - the confidence that candor and vulnerability are welcome - in a workplace is truly challenging and takes an unusual degree of commitment and skill. But it can be done. The authors present four essential elements for creating psychological safety based on successful implementation at a Swedish financial group. First, focus on performance. Second, train both individuals and teams. Third, incorporate visualization. Finally, normalize work-related vulnerability. These steps comprise a powerful approach to altering the climate and capabilities of any team.

These days, mentions of psychological safety in the business press are extraordinarily common, and its importance seems to be recognized across industries ranging from healthcare to tech to financial services. A popular topic before the pandemic, psychological safety has become that much more so due to its relevance to agility, diversity and inclusion, and remote working. But with this ubiquity comes misunderstanding. One crucial misconception among business leaders is that psychological safety will be present in any reasonably healthy work environment, like freedom from harassment or a commitment to keeping workers injury-free are. In fact, psychologically safe work environments are rare.

Accelerate your career with Harvard ManageMentor®. HBR Learning's online leadership training helps you hone your skills with courses like Leading People. Earn badges to share on LinkedIn and your resume. Access more than 40 courses trusted by Fortune 500 companies.

What you need to know about being in charge.

Learn More & See All Courses

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4 Steps to Boost Psychological Safety at Your Workplace

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Especially in tumultuous times, managers and their teams increasingly depend on candor, speed, and creativity to make progress. Creating psychological safety - the confidence that candor and vulnerability are welcome - in a workplace is truly challenging and takes an unusual degree of commitment and skill. But it can be done.

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What Is Psychological Safety at Work? How Leaders Can Build Psychologically Safe Workplaces

These 8 steps will help leaders build greater psychological safety in the workplace, so their teams are more successful and engaged.

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What Is Psychological Safety at Work? How Leaders Can Build Psychologically Safe Workplaces

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What is psychological safety at work? Learn how to assess and build psychological safety in the workplace to improve collaboration and culture.

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Library presentation for exceptional leaders

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Library services for healthcare leaders (Powerpoint)

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Library services for healthcare leaders (Powerpoint)

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The presentation gives an overview of the facilities, services and resources available to MTW's healthcare leaders

contact your clinical librarian, Hayley Beresford, hayley.beresford1@nhs.net for information and support

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The importance of psychological safety: Amy Edmondson

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The importance of psychological safety: Amy Edmondson

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We spoke to Amy Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School, about the importance of psychological safety in health and care.

As a leader how can you foster a work environment where people feel safe to speak up, share new ideas and work in innovative ways? Amy Edmondson explains why psychological safety at work is so important and what leaders can do to create it. With thanks to Novartis for supporting Amy’s contribution.

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We spoke to Amy Edmondson, Novartis Professor of Leadership and Management at the Harvard Business School, about the importance of psychological safety in health and care.

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NHS SE Leadership Academy - Independent and Bitesize Learning

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NHS SE Leadership Academy - Independent and Bitesize Learning

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Here you will find a mixture of learning opportunities, including virtual sessions, group support, 1:1 support, work based learning and positive action initiatives in the form of 3 key areas;

Leadership Bites – Short learning guides to “learn in 20 minutes” about key topics to enhance your self-awareness and understanding, to develop your skills as a leader, including virtual leadership and leadership styles, and wellbeing for you and your teams.

Leadership Shorts –Short recordings of key leadership topics, hosted by the South East Leadership Academy with leaders from across the South East to share their learnings and experiences.

Leadership Espressos and Masterclasses – 60-90 minute group sessions, based on key leadership topics, which will be theory based and practical. These will also offer a great opportunity to network with other leaders across the South East and share your learnings and experiences.

Development Opportunities and Support

Independent and Bitesize Learning

Leadership Shorts

Leadership Bites

Leadership Espressos – Virtual Learning Sessions

Regional Programmes

National Programmes

Graduate Management Training Scheme (GMTS)

Coaching and Mentoring

Systems Leadership

Organisational Development (OD)

Primary Care

Our Workforce Initiatives

Executive Offers

Leadership Dispatch

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Learning plays an important part in our day-to-day roles, and we know that your time is precious. That's why we've designed and developed our bitesize learning interventions to be short, sharp and agile, with the ability to be accessed whenever its convenient for you.

Here you will find a mixture of learning opportunities, including virtual sessions, group support, 1:1 support, work based learning and positive action initiatives in the form of 3 key areas;

Leadership Bites - Short learning guides to "learn in 20 minutes" about key topics to enhance your self-awareness and understanding, to develop your skills as a leader, including virtual leadership and leadership styles, and wellbeing for you and your teams.

Leadership Shorts -Short recordings of key leadership topics, hosted by the South East Leadership Academy with leaders from across the South East to share their learnings and experiences.

Leadership Espressos and Masterclasses - 60-90 minute group sessions, based on key leadership topics, which will be theory based and practical. These will also offer a great opportunity to network with other leaders across the South East and share your learnings and experiences.

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Learning plays an important part in our day-to-day roles, and we know that your time is precious. That's why we've designed and developed our bitesize learning interventions to be short, sharp and agile, with the ability to be accessed whenever its convenient for you.

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We tune into the latest change thinking and practice in healthcare and other industries around the world – translating this learning into innovative, practical approaches to change.

We positively impact people’s lives by building a generation of transformational leaders who together can tackle the biggest challenges in health, care and beyond.

A diverse team, specialists in our fields. What unites us as a team is our vision, values, and versatility.

The team has emerged through years of supporting change in the NHS and the wider health and care system.

Unique approaches from working in a space at ‘the edge’

Expertise from subject leaders with background in the NHS and related disciplines

Facilitating new approaches, accelerating change

Creating change agents and change agency – helping people find their own solutions to challenges

Brokering connections between the traditional ‘system’, and the ‘grassroots’, including frontline staff and service users

Building energy for change

Thought leadership, curating the latest developments in system change

Changing conversations.

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We tune into the latest change thinking and practice in healthcare and other industries around the world - translating this learning into innovative, practical approaches to change.

We positively impact people's lives by building a generation of transformational leaders who together can tackle the biggest challenges in health, care and beyond.

A diverse team, specialists in our fields. What unites us as a team is our vision, values, and versatility.

The team has emerged through years of supporting change in the NHS and the wider health and care system.

Unique approaches from working in a space at 'the edge'

Expertise from subject leaders with background in the NHS and related disciplines

Facilitating new approaches, accelerating change

Creating change agents and change agency - helping people find their own solutions to challenges

Brokering connections between the traditional 'system', and the 'grassroots', including frontline staff and service users

Building energy for change

Thought leadership, curating the latest developments in system change

Changing conversations.

You can find out more about who we are and what we do by exploring this site, or you can contact us or follow us on Twitter.

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We tune into the latest change thinking and practice in healthcare and other industries around the world - translating this learning into innovative, practical approaches to change. We positively impact people's lives by building a generation of transformational leaders who together can tackle the biggest challenges in health, care and beyond.

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A fun sketchnote from NHS Horzons

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Welcome to the home of health and care leadership development. Our curriculum of programmes, resources and activities bring world-class learning and development to NHS people and partners

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Welcome to the home of health and care leadership development. Our curriculum of programmes, resources and activities bring world-class learning and development to NHS people and partners

News and blogs

Ras Kahai, Disability and Wellness Network Co-Chair at Royal Brompton and Harefield Hospitals, explains how increasing visibility of disabled leaders is key to shifting mindsets.
Senior leaders

Our senior leader offers include access to rest and restore spaces, mental wellbeing support, executive coaching and support for new CEOs Find out more about our support offers
Programmes and apprenticeships

Our programmes and apprenticeships are designed to help everyone in health and care discover their full leadership potential and achieve the highest standards Find out about programmes and apprenticeships
Support for ICS development

Explore our range of flexible offers to support integrated care system (ICS) leadership development and resources for newly appointed integrated care board leaders including podcasts, articles and much more Find out more about support available
Our Leadership Way

Our Leadership Way sets out the compassionate and inclusive behaviours we want our leaders at every level to show towards colleagues and individuals Find out more about Our Leadership Way

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Leadership Academy - Better Leaders, Better Care, Brighter Future

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Welcome to the home of health and care leadership development. Our curriculum of programmes, resources and activities bring world-class learning and development to NHS people and partners Ras Kahai, Disability and Wellness Network Co-Chair at Royal Brompton and Harefield Hospitals, explains how increasing visibility of disabled leaders is key to shifting mindsets.

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Leading Well for Staff Health and Wellbeing in the NHS

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Leading Well for Staff Health and Wellbeing in the NHS

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Develop your understanding of your own health and wellbeing to better lead and support your colleagues, and organisation.

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Develop leadership skills that support staff mental and physical wellbeing

The health and wellbeing of NHS staff is essential to the quality of care provided to patients, service users and communities.

The Covid-19 pandemic placed unprecedented pressures on the health care workforce and is now compounding longstanding inequalities. Inadequate resourcing and chronic excessive workloads pre-date the pandemic, when stress, absenteeism and retention were already at very concerning levels.

Deepen your understanding of the health and wellbeing needs of your staff

The role of a manager and leader in protecting, supporting and promoting the health and wellbeing of staff has never been more necessary and urgent. Even if many of the forces that undermine workforce health are beyond the gift of any individual to change or influence, there are still things that managers and leaders can do to create cultures of care that foster wellbeing and create better mental and physical health.

Learning from specialists in leadership and organisational development within the UK health and care sector, you'll explore different leadership styles and reflect on how your personal style impacts on staff health and wellbeing.

Learn where to focus your attention as an effective leader

You'll consider how physiological, structural, cultural, and individual interventions and needs can inform a leader's approach to supporting staff wellbeing.

Referencing real-life case studies, you'll be able to shape a more inclusive and equitable work environment.

Put your leadership and communication skills into action and develop a culture of care

You'll finish this course by exploring emotional self-awareness and self-compassion as a foundation for effective leadership, learning how to foster team dynamics using open dialogues, problem-solving, and inquiry and advocacy.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you'll be able to...

Who is the course for?

This course is designed for current and aspiring leaders within the NHS. It's suitable for those working in clinical and managerial contexts, as well as senior leaders, team leaders and managers.

Whilst the course is focused on NHS leaders, it may also be beneficials to leaders and managers working in related fields such as social care and the voluntary or community sectors.

Learning on FutureLearn

Your learning, your rules

Courses are split into weeks, activities, and steps to help you keep track of your learning

Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities

Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

Experience the power of social learning, and get inspired by an international network of learners

Share ideas with your peers and course educators on every step of the course

Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

As you work through the course, use notifications and the Progress page to guide your learning

Whenever you're ready, mark each step as complete, you're in control

Complete 90% of course steps and all of the assessments to earn your certificate

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Leading Well for Staff Health and Wellbeing in the NHS - FutureLearn

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The health and wellbeing of NHS staff is essential to the quality of care provided to patients, service users and communities. The Covid-19 pandemic placed unprecedented pressures on the health care workforce and is now compounding longstanding inequalities. Inadequate resourcing and chronic excessive workloads pre-date the pandemic, when stress, absenteeism and retention were already at very concerning levels.

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Fab NHS Stuff is social movement for sharing Health & Social Care Ideas, services and solutions that work

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As we prepare for the #FabAwards23, take time to reflect on the work you have done. No matter how big or small, submit your QI projects and service improvements to be part of the #FabAwards23PrizeGiving Event.

Find out more about #FabAwards23

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As we prepare for the #FabAwards23, take time to reflect on the work you have done. No matter how big or small, submit your QI projects and service improvements to be part of the #FabAwards23PrizeGiving Event. Find out more about #FabAwards23

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Leadership and Management — Health Care Services — Maidstone & Tunbridge Wells NHS Trust — BrowZine
Access with your NHS OpenAthens account

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NHS Leadership Academy Future Learn Courses

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NHS Leadership Academy Future Learn Courses

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Access 6 online course by NHS Leadership Academy

Core Managers: Effective Allyship in Health and Care

Core Managers: Noticing and Challenging Microaggressions

Core Managers: Inclusive Workplaces (Creating a Psychological Contract)

Core Managers: Inclusive Leadership in Health and Care

Edward Jenner: 0  - An Introduction to Personal Development

Foundations in System Leadership: Collaborating for Health and Care

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About

As part of NHS England and Improvement, the NHS Leadership Academy's philosophy is simple - great leadership development improves leadership behaviours and skills. Better leadership leads to better patient care, experience and outcomes. Our purpose is to work with our partners to deliver excellent leadership across the NHS to have a direct impact on patient care. We offer a range of tools, models, programmes and expertise to support individuals, organisations and local partners to develop leaders, celebrating and sharing where outstanding leadership makes a real difference.

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NHS Leadership Academy Online Courses | FutureLearn

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As part of NHS England and Improvement, the NHS Leadership Academy's philosophy is simple - great leadership development improves leadership behaviours and skills. Better leadership leads to better patient care, experience and outcomes. Our purpose is to work with our partners to deliver excellent leadership across the NHS to have a direct impact on patient care.

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“91% (of leaders) said compassion is very important for leadership, and
80% would like to enhance their compassion but do not know how.”
— Power Can Corrupt Leaders. Compassion Can Save Them, Harvard Business Review

The Center for Compassionate Leadership helps you address the “how” by integrating best practices of modern leadership, evidence-based science, and contemplative wisdom. The Center’s proven curriculum and training deliver the tools, techniques, and practices that enable leaders to go beyond simple understanding to embody and live fully as compassionate leaders.

Check out the resources tab

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Are you feeling the call to lead with heart and humanity during these unprecedented times? What will it take to reimagine outdated, unsustainable systems that are breaking apart right before our eyes?

As compassionate leaders, we can be the change by responding to the visceral cries for peace, justice, and common humanity. It's time to bring our innate wisdom and the power of compassion to the forefront of leadership so that individuals, organizations, and systems can thrive.

"91% (of leaders) said compassion is very important for leadership, and
80% would like to enhance their compassion but do not know how."
- Power Can Corrupt Leaders. Compassion Can Save Them, Harvard Business Review

The Center for Compassionate Leadership helps you address the "how" by integrating best practices of modern leadership, evidence-based science, and contemplative wisdom. The Center's proven curriculum and training deliver the tools, techniques, and practices that enable leaders to go beyond simple understanding to embody and live fully as compassionate leaders.

Our proprietary research shows that team members perceive a wide compassion gap, as well as a vulnerability gap, between what their leaders say and what they do. With intentional action, we can close the gaps. Together we can bring equality, belonging, community, and connection to all leaders and all people, everywhere.

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Are you feeling the call to lead with heart and humanity during these unprecedented times? What will it take to reimagine outdated, unsustainable systems that are breaking apart right before our eyes? As compassionate leaders, we can be the change by responding to the visceral cries for peace, justice, and common humanity.

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These elearning modules are designed to develop your knowledge and understanding of a range of management and leadership topics. Each module covers real life examples that reinforce your understanding of the key principles and skills in that area.

They are suitable for multi-professional health and social care team leaders and managers or aspiring managers at all levels.
Programme modules include:

Appraisal Skills

Assertiveness in the Workplace

Behavioural Based Interviewing

Coaching Skills

Coaching to Support Change

Dealing with Difficult People

Delivering and Receiving Effective Feedback

Empowering the Manager – Managing Upwards

Innovation in the Workplace

Large Scale Change – Managing Personal Transition

Leading, Managing and Dealing With Change

Managing Absence

Managing Stress in the Workplace

Performance Management

Service Improvement

The Situational Leader

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This programme is in partnership with...

About the Management and Leadership Skills programme

These elearning modules are designed to develop your knowledge and understanding of a range of management and leadership topics. Each module covers real life examples that reinforce your understanding of the key principles and skills in that area.

They are suitable for multi-professional health and social care team leaders and managers or aspiring managers at all levels.

These modules were developed by the Yorkshire and the Humber elearning Club.

Programme modules

Appraisal Skills

Assertiveness in the Workplace

Behavioural Based Interviewing

Coaching Skills

Coaching to Support Change

Dealing with Difficult People

Delivering and Receiving Effective Feedback

Empowering the Manager - Managing Upwards

Innovation in the Workplace

Large Scale Change - Managing Personal Transition

Leading, Managing and Dealing With Change

Managing Absence

Managing Stress in the Workplace

Performance Management

Service Improvement

The Situational Leader

Project team

Mark Bardsley

elearning Developer, YH elearning Club

Louise Gardham

Learning Technologist and Lead Developer, YH elearning Club

Paul Hughes

Project Manager, YH elearning Club

Authors

Learning and People Development Team, Leeds and York Partnership NHS Foundation Trust

How to access

In order to access the Management and Leadership Skills programme, you will need an elfh account. If you do not have one, then you can register by selecting the Register button below.
Register >
To view the Management and Leadership Skills programme, select the View button below. If you already have an account with elfh, you will also be able to login and enrol on the programme from the View button.
View >
NHS healthcare staff in England

The Management and Leadership Skills programme is also available to NHS healthcare staff via the Electronic Staff Record (ESR). Accessing this elearning via ESR means that your completions will transfer with you throughout your NHS career.

Further details are available here.

Not an NHS organisation?

If you are not an NHS health or care organisation and therefore do not qualify for free access elfh Hub, you may be able to access the service by creating an OpenAthens account.

To check whether or not you qualify for free access via OpenAthens, you can view the eligibility criteria and register on the ' OpenAthens ' portal.

Registering large numbers of users

If you are a HR, IT or Practice Manager and would like to register and enrol large numbers of staff within your organisation for access onto the Management and Leadership Skills programme, please contact elfh directly.

Organisations wishing to use their own LMS

For HR departments wanting to know more about gaining access to courses using an existing Learning Management System please contact elfh directly to express interest.

More information

Please select the following link for more information on how to use the elfh Hub.

elfh is a NHS England programme in partnership with the NHS and professional bodies

© elearning for healthcare 2023

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Management and Leadership Skills - elearning for healthcare

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This programme is in partnership with... These elearning modules are designed to develop your knowledge and understanding of a range of management and leadership topics. Each module covers real life examples that reinforce your understanding of the key principles and skills in that area.

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Our work on the role of clinicians leading change in their organisations

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How to be a great leader playlist

What makes a great leader? These TED Talks offer surprising, nuanced approaches on how to inspire and empower others to do their very best.

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What makes a great leader? These TED Talks offer surprising, nuanced approaches on how to inspire and empower others to do their very best.

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Managing conflict (NHS Blood & Transport)

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Managing conflict (NHS Blood & Transport)

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“Nipping it in the Bud” is a training resource designed to equip and support management colleagues with the skills to ensure that early signs of workplace conflict is recognised and stopped before it progresses. We aim to give you the confidence to have early dialogue with team members to create more productive conversations leading to a happier and healthier workforce. This training is just one of the ways in which we are working towards a better working environment for all colleagues, an environment where we can minimise and seek to prevent conflict from happening from the start, or responding in a quick, and effective way when it does.

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Developing your team (NHS Blood & Transport)

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Developing your team (NHS Blood & Transport)

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Have you ever wondered how:

you could run more effective team meetings

to resolve team conflict

to run your own development session with your team. Encouraging great teamwork

to develop team morale and have a positive impact on productivity and relationships

Here you will find a number of resources and tools designed to address these areas. They can help you take the lead in the development of your team, without the need to call on outside help.

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Have you ever wondered how;

you could run more effective team meetings

to resolve team conflict

to run your own development session with your team. Encouraging great teamwork

to develop team morale and have a positive impact on productivity and relationships

Below you will find a number of resources and tools designed to address these areas. They can help you take the lead in the development of your team, without the need to call on outside help.

If the activities don't quite have the right impact, or you need more support around how to use the resources contact HR Direct via the Contact Us page.

Foundation - First Steps

Creating the Right Environment. How to create the right environment when using any of these activities and resources

The Team as an Iceberg. Explores the reasoning why 'invisible' work is just as important as 'visible' work

Relationships and Team Dynamics. Outlines the importance of the working relationship in securing the 'buy in' of the team

Team Working

Let's agree how we are going to work together. A document to advise how to support team engagement

What are we here for? A shared purpose. How to give the team the opportunity to express their feelings

How to form a team and keep it developing. To raise awareness of the different stages of developing a team

Why does this team exist? How to ensure the team has a shared view of its purpose

Developing a Team Charter. How to know and understand the characteristics that make a team effective.

Managing Time Effectively. Helps to assess how much time the team spends on their primary duties and achieving their key results

Communication Styles. Demonstrates different styles of speaking and conversation handling

Creative Thinking. Demonstrates there is more than one way of approaching problem solving

Team Climate. A chance for the team to examine its working climate and to prepare an action plan for improving it.

Create Effective Teams. A chance for teams to identify what they are good at and further identify areas for improvement

Vibrant Values. NHSBT's behaviours that link to the Core Framework

Perfect Day 10 out of 10. What factors would make a team the best it could be?

Merrill and Reid Behavioural Styles. Workbook to understand and determine behaviour styles

Merrill and Reid Behavioural Styles. Presentation on how to understand and determine behaviour styles

Conflict in the Team

Relationships and Team Dynamics. Understand the impact of teamwork and team dynamics

You've Been Called Out for a Microaggression. What Do You Do? - How to respond when a colleague calls you out for committing a microaggression

Let's agree how we are Going to Work Together. Helping the team and manager to define the relationship they will have during training sessions.

How to give and receive feedback. How to practice giving and receiving effective feedback. This supports improving colleagues and team performance.

Conflict Styles. Introducing different conflict styles. This is identified in the work of Thomas Kilman

Team Meetings

How to have a Great Team Meeting. How to support you to hold effective Team meetings

Problem Solving and Decision Making

Solving Problems Creatively. The key ingredients required for creative problem solving

Solutions and Actions. Showing a team how they can improve their ability, to produce lasting solutions to problems

Reaching an Agreement. How to raise awareness of the power an effective team can bring to any decision making process

Living with Change

Supporting the Team Through Change. To support techniques to help achieve change in any aspect of a person or teams job, career or personal life.

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Developing Your Team Activities and Resources

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Activities and resources on how to develop and support your team.

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Leadership and Management Zone (Turas Learn)

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Leadership and Management Zone (Turas Learn)

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The purpose of the leadership and management zone learning site is to provide all health and social care staff across Scotland with an easy point of access to a range of development resources about leadership and management. You might currently be in a leadership role wanting to develop your capabilities, or you might be aspiring to develop as a leader, or you might wish to support others' learning. In this site you will find: toolkits; events; topics; programmes; and links.

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The Leadership and Management Zone is where you will find resources to help you be the best you can be, as a leader or manager in health and care.

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Our work on leading across organisational boundaries

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Would you like help in developing your skills or a strategy for approaching population health? We offer a range of support to health and care leaders who want to improve population health at an individual, team, organisation or system level.

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Would you like help in developing your skills or a strategy for approaching population health? We offer a range of support to health and care leaders who want to improve population health at an individual, team, organisation or system level.

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NHS Leadership Academy - Results for Compassionate Leadership

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Search Results for “compassionate leadership” – Leadership Academy

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Leadership Online: A Directory of Resources

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Leadership Online: A Directory of Resources

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This directory of leadership and management development elearning and online resources will be of interest and value to leaders and managers everywhere, especially in the NHS and the public sector in the UK. It is an educational resource and started life as a resource for leaders and managers within the NHS in the south of England, and has been developed extensively since. This is the eighth edition and it now gives details of about 1,000 weblinks, all of which have been tested a bit of time ago. Old links that no longer work have been deleted and for some of those replacement links have found, and some completely new resources have also been added.

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Welcome to Leadership Online: A Directory of Resources
This directory of leadership and management development elearning and online resources will be of interest and value to leaders and managers everywhere, especially in the NHS and the public sector in the UK. It is an educational resource and

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We offer leadership development opportunities for future and current leaders empowering you to create a truly inclusive and vibrant leadership community across the South East to deliver better health and care outcomes for our patients. Working with NHS organisations and systems in the region, we harness the talent and potential of all our workforce so we can collectively meet the objectives set out in the People Plan and the ambitions of the Long-Term Plan. Find out more how we can support you, your team, your organisation and your system.

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We offer leadership development opportunities for future and current leaders empowering you to create a truly inclusive and vibrant leadership community across the South East to deliver better health and care outcomes for our patients. Working with NHS organisations and systems in the region, we harness the talent and potential of all our workforce so we can collectively meet the objectives set out in the People Plan and the ambitions of the Long-Term Plan. Find out more how we can support you, your team, your organisation and your system.
NHS South East Leadership Academy

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We offer leadership development opportunities for future and current leaders empowering you to create a truly inclusive and vibrant leadership community across the South East to deliver better health and care outcomes for our patients.

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Coaching and Mentoring KSS NHS Libraries Reading List

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Coaching and Mentoring KSS NHS Libraries Reading List

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Contents of Darent Valley Hospital Library - Coaching & Mentoring › KSS Knowledge & Library Services catalogue (koha-ptfs.co.uk)

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Contents of Darent Valley Hospital Library - Coaching & Mentoring › KSS Knowledge & Library Services catalogue

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Middle Leadership KSS NHS Libraries Reading List

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Middle Leadership KSS NHS Libraries Reading List

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Contents of Royal Surrey Library: Middle Leaders Programme › KSS Knowledge & Library Services catalogue (koha-ptfs.co.uk)

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Royal Surrey Library: Middle Leaders Programme

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Maidstone and Tunbridge Wells NHS Libraries: Obstetrics & Gynaecology

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Contents of Darent Valley Hospital Library - Teams › KSS Knowledge & Library Services catalogue (koha-ptfs.co.uk)

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Maidstone and Tunbridge Wells NHS Libraries: Obstetrics & Gynaecology

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We have a range of resources available to support you through at all stages of your leadership journey, including: Toolkits, case studies, e-learning, publications, videos, and podcasts and more

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Toolkits & Documents | NHS North West Leadership Academy

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NHS North West Leadership Academy@nhsnwla

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A range of learning talks to support your growth as a People Manager/Leader.

Little TED comes from the world of ‘Action Learning’ and it literally means: Tell, Explain and Describe. The aim of these talks is to help you to reflect on your current practice, as well as challenge yourself to do something different.

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Little TED's - Mini Knowledge Talks

OWD have developed a range of learning talks to support your growth as a People Manager/Leader.

Little TED comes from the world of 'Action Learning' and it literally means: Tell, Explain and Describe. The aim of these talks is to help you to reflect on your current practice, as well as challenge yourself to do something different.

Leadership as a Process Videos 1-4

Video : Leadership as a Process Talk 1 - Pathfinding - A short video to help to understand the different roles undertaken, when managing and leading a team.

Video : Leadership as a Process Talk 2: Alignment - A short video about considering are your team aligned to do the work you have set out to achieve?

Video : Leadership as a Process Talk 3 - Empowering - A short video discussing the importance of supporting your team to help deliver on required outputs.

Video : Leadership as a Process Talk 4 - Modelling and Summary - A short video regarding modelling your behaviour to meet the needs of both the team and your customers.

The Differences between Leadership and Management

Video : The differences between Leadership and Management - This video explores the main differences between the roles of Leaders and Managers.

The Change Equation

Video : The Change Equation - What you need to know about change - This short video will guide through the basics of the Change Equation.

The Circle of Influence

Video : The Circle of Influence - Choosing your Reaction - This short video will help you to understand why people might react in the way they do to a range of situations. It also looks at the pitfalls that may bring.

Time Management Basics

Video : Time Management Basics - This short video will allow you to take some time out to assess where you are spending your time at work.

Influencing Skills

Influencing Skills - Push and Pull Part 1 of 3 - In this NHSBT 'Little TED' talk, Warren Scott introduces the concepts of both 'Push' and 'Pull' influencing styles and how they might be effective in the workplace.

Influencing Skills - Push and Pull Part 2 of 3 - This short NHSBT 'Little TED' film continues from part one and explores how to use the 'push' and 'pull' energies when you are trying to influence others. It also explores the pitfalls of using too much of overusing either of the energies and the impact it can have.

Influencing Skills - Push and Pull Part 3 of 3 - In this final video with Warren Scott talking about the art of influencing, he discusses some of the practical applications of using both 'Push and Pull' energies and some of the benefits of using them too. Warren also poses some meaningful questions about how you might currently influence and what you could do to improve this beyond where you are now. This is the final video in this three-part series.

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OWD have developed a range of learning talks to support your growth as a People Manager/Leader. Little TED comes from the world of 'Action Learning' and it literally means: Tell, Explain and Describe. The aim of these talks is to help you to reflect on your current practice, as well as challenge yourself to do something different.

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Faculty of Public Health: Health Knowledge Modules

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Faculty of Public Health: Health Knowledge Modules

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The modules in this teaching section cover a variety of different subjects ranging from information and intelligence for commissioners through to undergraduate training and a range of ‘soft skills’ required for an holistic education, such as leadership and management, and collaborative working for health.

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Change Management
This module introduces you to tools that will support the planning, implementation, effective communication of managing change.

Collaborative Working for Health
Participants will learn to understand the principles and methods of partnership working and the benefits which collaboration can bring.

Getting the Message Across
Participants will learn effective communication techniques and styles appropriate for a range of audiences.

Health Everyone's Business
These modules introduce those working in local authority settings to the public health skills that are central to decision making that has positive impacts on health and wellbeing.

Health Service Planning
These modules introduce you to the competencies that will support the commissioning and planning of services, maximising resources and patient outcomes.

Knowledge Management
This module explores the subjects of learning and knowledge, their characteristics, their roles in organisations and in society.

Leadership and Management
This module introduces participants to the key concepts of management and leadership and to tools that will help to motivate and maximise human resources.

Policy and Strategy Development
Participants will understand the strategic context of policy development, its importance and its complexities for organisations when setting their strategies.

Prioritisation and Performance Management
Participants will understand the key elements of strategic thinking, prioritisation and performance management practices.

Programme and Project Management
Participants are introduced to the component parts of programme & project management tools and techniques.

Supporting the Analyst
These modules cover the competencies public health intelligence practitioners require in different organisational settings.

Teaching Public Health for Action
These resources introduce pre-qualification health students to public health so that they understand their potential for improving health beyond treating the individual.

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The modules in this teaching section cover a variety of different subjects ranging from information and intelligence for commissioners through to undergraduate training and a range of 'soft skills' required for an holistic education, such as leadership and management, and collaborative working for health.

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You can't just switch on teamwork. It takes time for a new team to "gel" and work to its full potential. What's more, team members go through stages as they move from strangers to co-workers.

Bruce Tuckman's Forming, Storming, Norming, and Performing model describes these stages. When you understand Tuckman's model, you'll know how to help your new team to become effective – faster. Let's look at how.

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At this stage team members may challenge your authority or management style, or even the team's mission. Left unchecked, this can lead to face-to-face confrontations or simmering online tensions.

If roles and responsibilities aren't yet clear, individuals might begin to feel overwhelmed by their workload or frustrated at a lack of progress.

How Do I Recognize the Norming Stage?

Gradually, the team moves into the norming stage. People start to resolve their differences, appreciate one another's strengths, and respect your authority as a leader.

Now that they know one another better, your team members will feel more comfortable asking for help and offering constructive feedback. They'll share a stronger commitment to the team's goals, and they should make good progress toward it.

What Does the Performing Stage Look Like?

Now your team is in flow and performing to its full potential. With hard work and structured processes, the team is likely to achieve its goals efficiently.

Judith Stein, from MIT's HR department, says of this stage, "Roles on the team may have become more fluid, with members taking on various roles and responsibilities as needed. Differences among members are appreciated and used to enhance the team's performance." [2]

What About Tuckman's Adjourning (or Mourning) Stage?

Many teams reach this stage naturally. For example, projects come to an end, or permanent teams are disbanded and people redeployed.

People who like routine, or who have developed close working relationships with colleagues, may find this time difficult.

Using the Forming, Storming, Norming, and Performing Tool

Follow the steps below to ensure that you're doing the right thing at the right time:

1. Identify the stage that your team is at from the descriptions above.

2. Consider what you need to do to move on to the next stage.

3. Schedule regular reviews of where your team is at, and adjust your behavior and leadership approach accordingly.

Tuckman's model isn't a one-way street - teams may go back and forth between stages. When you hit the performing stage, keep observing your team's progress in case it slips back. For example, a new team member can disrupt the group dynamic, or a new business direction might mean you have to reevaluate your team roles and goals.

Leading Through the Forming, Storming, Norming, and Performing Stages

Forming to Storming

To establish clear objectives for the group at this first stage, create a team charter. And help team members to set personal goals so that they can see how their work will fit with the bigger picture.

Storming to Norming

Storming can make or break a team, so it's essential that you establish processes to track the progress and success of tasks.

Norming to Performing

Use your regular one-on-ones to encourage individuals to step back, review their goals, and take responsibility for them.

Performing to Adjourning

When the team has settled into the performing stage, you can focus on other goals and new areas to benefit the business. Free up more time for yourself - and boost team engagement - by delegating tasks and projects.

You should also make time for the group's personal development. Discuss with your team what opportunities and resources are available to them.

Adjourning (or Mourning)

If any team members feel uncertain about what's ahead, boost their confidence and career prospects by praising them at company meetings. And offer to provide LinkedIn recommendations and references if they're moving on.

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Forming, Storming, Norming, and Performing - Tuckman's Model for Nurturing a Team to High Performance

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Nurture your team to high performance with Tuckman's Forming, Storming, Norming, Performing, and Adjourning (Mourning) model.

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Restorative Justice Culture Community of Practice

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Restorative Justice Culture Community of Practice

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This Restorative Just Culture Community of Practice brings together those people who are bound together by a genuine passion to bring about a restorative just culture in their organisation. It aims to serve as a resource and knowledge exchange for people and organisations making the shift from learning to implementation of a restorative just culture.

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This Restorative Just Culture Community of Practice brings together those people who are bound together by a genuine passion to bring about a restorative just culture in their organisation. It aims to serve as a resource and knowledge exchange for people and organisations making the shift from learning to implementation of a restorative just culture.

As a COMMUNITY we will engage, share, support and learn with each other as we navigate our way through the restorative just culture journey. As a community of practice, we differ from other entities such as work groups and informal networks in that our focus is on the co-development of skills and the construction and exchange of knowledge in this area.

Through PRACTICE we will share and apply the restorative frameworks, ideas, tools, information and stories as we connect and communicate with each other. We hope that by being an active member of this community you will benefit from having an arena for problem solving, find quick answers to questions, feel a sense of belonging and empowerment, find resources for implementing strategies, develop your own practitioner skills and behaviours, enhance your individual and shared learning and many more benefits that will organically evolve from all of your being part of this community.

TOGETHER we will build synergies that will empower people with the knowledge, skills and resources to implement the changes that result in that transformative organisational culture that will be unique to each of your organisations. Creating even the smallest shift in culture requires passion, commitment, leadership, influential champions and significant investment in the design and implementation of systems, process and policies. So as a community, lets help each other to achieve this and who know where this can take us.

We are excited and we hope you are too... so lets get started!

Brought to you by:

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This Restorative Just Culture Community of Practice brings together those people who are bound together by a genuine passion to bring about a restorative just culture in their organisation. It aims to serve as a resource and knowledge exchange for people and organisations making the shift from learning to implementation of a restorative just culture.

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In its simplest form, civility and respect is about how we treat each other at work. In highly pressurised NHS systems, behaviours of incivility and disrespect can become common place. People report that bullying and harassment is prevalent in the NHS, and this rude and unkind behaviour can have a detrimental impact on staff wellbeing and patient care.

Find Civility and Respect toolkit and other resources

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What is civility and respect?

In its simplest form, civility and respect is about how we treat each other at work. In highly pressurised NHS systems, behaviours of incivility and disrespect can become common place. People report that bullying and harassment is prevalent in the NHS, and this rude and unkind behaviour can have a detrimental impact on staff wellbeing and patient care.

This type of uncivil and disrespectful behaviour is unacceptable. It is unprofessional, unnecessary, and has no place in our NHS.

The NHS Long Term Plan recognises that levels of bullying and harassment must come down if the NHS is to achieve its aim of becoming the best place of work and being an employer of excellence.

The People Plan for 2020/21 sets a vision which places a compassionate and inclusive culture at the very heart of the NHS and emphasises that all NHS employees and employers are responsible for tackling bullying and harassment and the importance of creating a civil and respectful culture. We know that staff with one or more protected characteristics, for example, disabled, BAME and LGBTQ+ colleagues, are twice as likely to experience bullying and harassment.

Within NHS England, the national civility and respect programme aims to support and promote cultures of civility and respect in the NHS, creating positive working environments that are kind, compassionate and inclusive for all. The programme uses a preventative approach, with practical resources and evidence-based approaches, to raise awareness of what bullying looks like in the NHS and consider how to reduce it.
Reach Out, Speak Up, Take Care: a series of events were held in November 2022
The theme for Anti-Bullying awareness week 2022 was 'Reach out', to support this theme, the NHS England Civility and Respect team are hosting a series of three events for all our NHS people, 'Reach out, Speak up, Take care.' These events were to help encourage and support colleagues to 'reach out' about issues around bullying and harassment and promote cultures of civility and respect.

The events were recorded and are available for NHS staff via the Civility and Respect events FutureNHS Collaboration Platform alongside a number of event recordings from previous years and further information on the Civility and Respect programme.

To deliver on the NHS People Plan's commitment to support trusts in creating a positive workplace culture, the civility and respect programme has developed a practical, flexible and interactive toolkit and additional resources which you can find below

Civility and Respect toolkit and other resources

Find out more about the innovative ways colleagues are helping to create cultures of civility and respect in the NHS, creating positive working environments that are kind, compassionate and inclusive for all.

Restorative Just Culture

Restorative Just Culture aims to repair trust and relationships damaged after an incident. It allows all parties to discuss how they have been affected, and collaboratively decide what can be done to repair the harm. To ensure learning is put into practice in organisations post-training, a 'Restorative Just Culture' virtual community of practice has been launched to encourage sharing of resources and strategies that help embed good practice and support the creation of inclusive and compassionate cultures.

The community forum runs in collaboration with the Mersey Care Foundation Trust and will run events for delegates to engage with, as well as access online forums and helpful resources to refer to after their training. Registration is open to anyone in the NHS with recognised Restorative Just Culture training to share and learn together to implement this approach back in their own organisation. For more information or to register to the Virtual Community of Practice, please visit: RJC CoP (restorativejustculture.org)

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In its simplest form, civility and respect is about how we treat each other at work. In highly pressurised NHS systems, behaviours of incivility and disrespect can become common place. People report that bullying and harassment is prevalent in the NHS, and this rude and unkind behaviour can have a detrimental impact on staff wellbeing and patient care.

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How we change what others think, feel, believe and do (ChangingMinds.Org)

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How we change what others think, feel, believe and do (ChangingMinds.Org)

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Leadership is a subject which includes a great deal about changing people's minds, often in fundamental ways. Just think about some of the great leaders of the world and the impact they have had on the lives of other people.

Find information about:

Leadership theories

Leadership styles

Leadership actions

Followship

Leadership articles

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Disciplines > Leadership

Leadership is a subject which includes a great deal about changing people's minds, often in fundamental ways. Just think about some of the great leaders of the world and the impact they have had on the lives of other people.
(Note: There is a total of around 60 pages in this section)
See also

Change Management, Military commanders
Blogs by subject: Leadership
Leadership articles, Management articles
Leadership books

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Disciplines > Leadership Leadership is a subject which includes a great deal about changing people's minds, often in fundamental ways. Just think about some of the great leaders of the world and the impact they have had on the lives of other people.