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1.  Matt Long(CIO), instructs Tim to contact on-call IT professionals  because the company's website had gone down after the  update. Which raises  concern about the potential financial impact of the outage during peak hours. By involving experts the  from different IT domains, they could collectively diagnose the issue more effectively. Each team would be responsible for investigating their respective areas to identify the root cause, making the process of finding a solution more efficient

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Ahmed Ameer
Rami Al Sabek
Abdulkani
Ali Alzanati
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Shatha Yaser Ismaeel (L) 7793108
Riya Sharma (S) 7004874
Karina Jaldybayeva 7387386
Shahd Saad Mohamed 7850621
Syeda Tahera Aroush Naqvi 7738109

1. The CIO contacted Tim because he was concerned about a financial disaster occurring for the company. The loss they would face over the website being down would be too detrimental for them and they needed a quick response. To solve a problem at this scale Tim would need to consult both the document and work with the other IT professionals on call.

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Hanin Elmashtouly 7866355

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Fatoumata Diallo 7826722

Ward Al Bataineh 7837495

Q1) So that all personnel involved in making the website will look over the problem and get it fixed faster, rather than Tim and his team doing it alone since the longer the website is down, the more money that the company will lose.

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Vipul Vikraman
Ahmed Asif Macan Markar
Divraj Sahney
Rohan Gopalan

Q1: Since this was an emergency in which the entire website stopped functioning, the problem needed to the solved immediately. By contacting all the other on-call professionals besides Tim, they could collaborate to find the issue and remedy it. The issue may not be caused by Tim's department and so it was necessary to consult the other professionals in case they would be able to solve the problem.

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The CIO, asked Tim to contact the other on-call IT professionals from different teams because the website had a big problem, and they weren't sure which part of the IT system was causing it. By involving experts from each team, they can work together to figure out and fix the issue. The fact that none of them found errors in their own areas suggests the problem might be a mix of different things going wrong, so they need to work as a team to solve it.

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Raffi Daghlian 7010680
Ocean Dsouza 6628485
Taha Murtaza 8075797
Karam 7739771

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The CIO asked Tim to contact the other on-call IT professionals because he wanted to quickly identify and address the issue causing the website to go down. By involving experts from the server team, database team, and networking team, it allows for a comprehensive investigation to determine if the problem lies within any of these domains. The website is a complex system that relies on various components, and a failure in any of them could lead to the entire site going down. Collaborating with experts from each team increases the chances of pinpointing the root cause and resolving the issue promptly.

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The CIO directed Tim to contact the other on-call IT professionals from the server team, database team, and networking team, as the website's inability to function could be due to issues with any of these technologies. They can collectively investigate and identify the root cause of the problem by involving experts from each team. Because each team can focus on their area of expertise and contribute to the overall solution, this approach allows for a more efficient and effective resolution. Matt was concerned about the financial implications of the website's downtime and wanted the problem resolved as soon as possible.

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In order to quickly locate and fix the problem that had caused the website to go down, the CIO, Matt Long, made contact with the other on-call IT experts. They were unsure of which part of the IT system was to blame for the website disaster. The entire team could work together to figure out what went wrong in each of their roles in order to reduce downtime because the longer the website was down, the more money the company would lose. The CIO might have determined that the issue is complex or requires expertise beyond Tim's capabilities, so they decided to involve other on-call IT professionals to ensure a comprehensive and effective solution. This collaboration can help to address the problem more efficiently and minimize the risk of further complications or downtime.

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1.    Why do you think the CIO asked Tim to contact the other on-call IT professionals?

I think the CIO asked Tim to contact the other on-call IT professionals in order to be able to test the functions of their different departments and be able to diagnose the problem and solve it quickly. For example, if the issue was within the servers, the server team would be able to figure it out quickly by trying to access the server, however, if they happened to be unavailable at the time, the process would take much longer, which is why it was necessary for Tim to contact them in advance and make sure they are available in order to solve the issue as soon as possible.

2.    What do you imagine would be in the website disaster recovery document?

A website disaster recovery plan is planning for unexpected things that could potentially harm this business. The recovery plan is usually set up in 5 aspects

The first aspect would be to creating a disaster recovery team, this is essentially as having experienced personal who knows how to deal with various situations would mitigate the potential damage.

Next the second aspect would be to identify and assessing the potential risk. Having any information about the potential problem could help prevent it.

The third aspect would be to identify critical applications, the business must evaluate what it's key features are and focus on keeping them up.

The fourth aspect would be about backing up the servers, key features that the business needs should be prioritized, futhermore details of the backups should be saved such as: where is it backed up, how, by who and any other vital information about it.

Finally the fifth aspect is continually testing the DPR, this is important as risks and impacts are always changing and it's vital to be able to be able to adapt to them. Companies should perform routinely test.

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1. Tim contacted the other on-call professionals as all these changes have to be made before the peak hours, so the more manpower they have the faster and efficient they will be able to solve the issue as  each professional is experienced and knowledgeable  in their own field. By involving all the IT professionals they can identify the source of the issue whether its coming from their end which is the server, database or networking team or if its an issue with another end. Once the source of the issue is confirmed and its not from one specific team, they can start troubleshooting through the disaster recovery document.

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The CIO, Matt Long, asked Tim to contact the other on-call IT professionals because in situations like these, where the cause of the problem is unknown, it is essential to rule out all potential sources of the issue. By contacting professionals from the server, database, and networking teams, Tim could verify if the problem stemmed from any of those areas. Additionally, these professionals would have specialized knowledge about their respective domains and could provide insights or troubleshooting steps that Tim might not have considered.

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1) The CIO asked Tim to contact other on-call professionals because they had to identify and rectify the problem that made the website go down. He contacted them in advance to decrease the downtime so they would be ready to assist. Involving experts from multiple teams would ensure that everyone can do what they're good at to resolve the problem efficiently.

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1. Why do you think the CIO asked Tim to contact the other on-call IT professionals?

The CIO, Matt Long, instructed Tim to contact the on-call IT professionals because the root cause of the issue wasn’t  immediately clear. While the website was facing problems, none of the teams—whether server, database, or network—reported any error messages. This suggested that the problem might not be isolated to a single area, requiring collaboration across all IT teams to thoroughly assess the system and quickly identify the issue. Given that each hour of downtime results in significant financial losses for the company, it was crucial to involve all key personnel to resolve the issue swiftly.

2. What do you imagine would be in the website disaster recovery document?

A website disaster recovery document would typically  include the following sections:

Incident Response Plan: Detailed steps outlining how to respond to a website outage or critical issue, including team roles, responsibilities, and escalation procedures.

Communication Plan: Guidelinesfor notifying stakeholders, such as internal teams, management, and customers, during an outage or disaster.

Backup and Restoration Procedures: Instructions for restoring the website from backups, including processes for recovering databases and files.

Infrastructure and System Dependencies: A comprehensive overview of the system architecture, listing critical components like servers, databases, and network systems to help identify potential failure points.

Contact Information: A directory of on-callIT staff, external vendors, and support teams, with contact details for immediate response.

Post-incident Review Procedures: Steps for documenting the incident, conducting a root-cause analysis, and producing a report with recommendations to prevent future occurrences.

Testing Procedures: A protocol for regularly.  testing the disaster recovery plan to ensure it is current and effective.