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The patient experience begins when they check in at the front counter. What would an exceptional experience look like during the check in process?

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Patients should be involved in the planning of their treatment. What would an exceptional experience look like during treatment planning?

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Dental treatment is the reason patients come to the dentist! What would an exceptional treatment experience be like for the patient?

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One of the most challenging aspects of a dental practice is making financial arrangements with patients. What would an exceptional patient experience look like during this process?

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The patient experience ends when they prepare to leave the office. What would an exceptional check out process look like?

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Talk to the patient about their concerns

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Make sure the patient has as little pain as possible

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Make sure they have another appointment. 

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Make sure they have another appointment. 