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Monday morning briefing, allowing reflection on the previous week and picking up any actions, clarity for the week ahead, consistency of HR service on a week to week basis

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Ask our teaching and learning group if they think we are good as an organisation at sharing ideas and what we can do to encourage this culture.

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There needs to be a mechanism for peer involvement, along with appropriate and comfortable dynamics to share best practice. Even before this, there needs to be sufficient personal investment in the organisation, an individual and team NEED to make things better.

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Area meeting can be a forum for bringing ideas for e.g. Have we asked teachers about how they think they can recruit more students onto their courses. HOA/CL open attitude or receptive attitude to colleagues bringing ideas about how to improve quality on their courses.

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- inclusion in planning initiatives
- empower employees in making decisions
- review week

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Ensure it is accurate. Ensure I am in touch with the message content and knowledgeable about the issues surrounding it.
Ensure I am willing to discuss any issues arising , that I am open to dialogue. Can I justify my decision/ position.

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Message needs to be backed by a rationale or evidence base, a business need.
It needs to be delivered in a consistent manner, to people it actually concerns.
The delivery of messages needs to be consistent across the organisation (not just individual teams/areas) to contribute to an overall quality culture of communications

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- Be transparent
- Be consistency - don't tell someone one thing and another person another thing
- Follow up on your actions: do what you say you are going to do
- Show that you care and you have sincere concern
- don't try and bluff employees if you don't know something just be honest
- be confident in your communications
- don't over exaggerate
- Own up to your mistakes or wrongdoings

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The charter requires management buy in to be of any value - is there TIME to be a good quality manager?
The variances in management style and team culture will significantly affect the embedding of the charter

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Quality is about standards, benchmarked against comparable competitors. Also about expectations of service and provision

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To me quality is outcomes for every student in line with their ability. It also means enrichment of the student experience beyond the curriculum, inspiring young people to progress in the study of science.

Leadership charter: personal conduct, e.g. Be positive in my approach resist the temptation to complain. Be interested in the innovations of others. See out the opportunity to reflect on personal practise not see performance management as a tic box exercise.
As a manage: fairly reflect positives and areas for improvement not just focus on the negatives.

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- Managers should lead by example and set an impression to their members of staff
- instead of managers telling employees they have done something wrong, ask open ended questions for thoughts
- empower employees by encouraging them to be accountable for their work
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Quality is the measurable standards of what the college needs to meet. It is important because if we provide a quality service then we can maintain profitability.

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Quality is being consistent
Quality is about setting standards
Quality is forward thinking and looking for opportunities to improve
Quality is an attitude, approach and accountability