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How to make applying for jobs less painful

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Finding a job used to start with submitting your résumé to a million listings and never hearing back from most of them. But more and more companies are using tech-forward methods to identify candidates. If AI is the future of hiring, what does that mean for you? Technologist Priyanka Jain gives a look at this new hiring landscape.

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Amazon has just opened its first cashierless Amazon Fresh store in the UK so I went to check it out.

Cameras and shelf sensors monitor what you're putting in your bag and you're billed after you leave.

The trip was hassle-free, but I wasn't a fan of the hundreds of cameras dangling from the ceiling.

Visit the Business section of Insider for more stories.

The Amazon Fresh store in the borough of Ealing, west London, is no ordinary supermarket.

Retail giant Amazon opened its first physical store in the UK on March 4 so I decided to go along to see what all the fuss was about.

It operates in the same way as the cashierless 20 Amazon Go stores in the US - you go in, put the items in your bag, and wander back out.

I felt like the world's biggest shoplifter, even when carrying Amazon's green bag with "Just Walk Out" slapped on the side.

The whole shopping experience was hassle-free. There's no dodging trolleys, speed-packing at the till or faffing with credit cards. You get billed after you exit the shop, although my receipt took two hours to come through so I didn't know exactly how much I'd spent until then.

The location is only 2,500 square feet so it's much smaller than a supermarket and it would be a struggle to do a weekly shop in there.

Overall, I was impressed at the organisation, cleanliness and efficiency of the store. What I didn't like was the hundreds of cameras hanging from the ceiling, checking what was going into my bag. It had a dystopian feel.

The food wasn't anything special, but what makes this store pop is its futuristic technology that means an effortless shopping trip.

Here's what happened during my shopping trip to London's new Amazon Fresh and what I bought:

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I went to the first Amazon Fresh store in the UK and felt like a shoplifter. Take a look inside.

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Amazon has just opened its first cashierless Amazon Fresh store in the UK so I went to check it out. Cameras and shelf sensors monitor what you're putting in your bag and you're billed after you leave. The trip was hassle-free, but I wasn't a fan of the hundreds of cameras dangling from the ceiling.

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Fresh idea as Amazon to open UK store without tills | ITV News

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LONDON - Amazon launched its first checkout-free store in Britain Thursday.

Called Amazon Fresh, the store is located in Ealing, London, and will let customers walk in, pick up what they want and walk out again without having to pay at a cash register.

The items appear on a virtual receipt linked to customers' Amazon accounts moments later.

It's Amazon's first brick-and-mortar store to launch outside of the U.K. The move is in stark contrast to Disney, which announced Wednesday it would close 20% of its physical Disney Stores.

Amazon Fresh uses the same technology pioneered by the tech giant's Amazon Go stores in the U.S.

First opened to the public in 2018, Amazon Go uses scales, shelf cameras and sensor technology to track items when they're taken off the shelf.

Last year, the firm launched smart shopping carts that track goods that are added and automatically charges shoppers once they remove their grocery bags.

Amazon's isn't the only high-tech shopping experience in the U.K. - supermarkets like Sainsbury's and Tesco have already tried to replicate Amazon Go's technology.

The U.S. e-commerce will compete directly with Britain's grocery chains. It's also launching a new brand called "by Amazon," which will sell food at its Amazon Fresh store.

The move comes as Britain looks to gradually lift its coronavirus lockdown restrictions over the next few months. If all goes to plan, the government hopes a full reopening can take place by June 21.

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Amazon launches its first cashierless store in Britain

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LONDON - Amazon launched its first checkout-free store in Britain Thursday. Called Amazon Fresh, the store is located in Ealing, London, and will let customers walk in, pick up what they want and walk out again without having to pay at a cash register.

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Amazon has opened its first "just walk out" grocery store in the UK where shoppers can pick up their goods and leave without having to visit a till.

The Amazon Fresh store in Ealing, west London, is a "contactless" shop available to anyone signed up to Amazon and with the app on their phone. Customers must scan in a code on their phone to gain entry.

Amazon's first 'just walk out' shop outside the United States. Photograph: Linda Nylind/The Guardian

Once inside, shoppers can pick up the goods they want without scanning them or even visiting a till. Sensors on the shelves detect when an item has been removed while cameras and other technology backed by artificial intelligence monitor individuals' movement around the store and the goods chosen. The bill is automatically charged to a shopper's Amazon account when they leave the store.

While customers will not need to interact with a member of staff, the store will employ about 30 people and have about five workers on site at any time to handle queries, restock shelves and prepare food.

The store will stock about 10,000 grocery products including brands such as Heinz and Kelloggs, and items from Morrisons, Booths and Mindful Chef. Amazon is also launching its first own grocery brand at the store - By Amazon - which includes frequently bought items such as milk and bread as well as pizzas, dips and cakes.

The store, which measures 2,500 sq ft, has a service desk to return or pick up other items bought on Amazon, and self-service coffee machines.

Queues formed outside the store on Thursday morning as dozens of curious shoppers - and executives from rivals including Lidl and Tesco - turned up to try out the novel experience.

Teresa De La Rosa said she wanted to be one of the first to visit. "I am an early adopter. I can't wait to see how this new technology works and I think it is going to be everywhere shortly. I look forward to going round Waitrose and not having to wait at the till," said the 59-year-old shopper.

Inside, the store is similar to many mainstream supermarkets' small convenience stores, with fresh baked croissants and fruit and vegetables as well as ready meals, cleaning products and toiletries. Its hot and cold takeaway foods seem inspired by the likes of Pret a Manger, with wraps, falafel salads and macaroni and cheese boxes.

While several people in the queue required help to access the store, inside most marvelled at the ease of the shopping experience.

Carl Knibbs, 45, said he was a regular Amazon customer but had popped in because he was passing. "I'm absolutely impressed. It's busy today but when the attention dies down it will be really straightforward." He said that walking out without paying a cashier did feel slightly weird but the presence of lots of others doing the same made it normal.

The online retailer is thought to have 10 sites for additional Amazon Fresh stores lined up in the UK after three years of research. Additional outlets are expected to open in Greater London in the near future.

Clive Black, an analyst at Shore Capital, said he believed Amazon would want up to 30 such outlets in the first phase of its expansion in the UK. The group already has more than 20 similar contactless grocery stores in the US under the name Amazon Go.

Black said the new store could be a "seminal moment in the history of the UK grocery market" and indicated Amazon's ambitions in the sector.

"The patient and rather delicate expansion that the group has taken to date in the UK, revolving around gradually building its online service, notably in collaboration with Morrisons, and its investment in the rapid delivery channel through Deliveroo, were never to us going to be the full extent of its ambitions," he said.

Amazon customers check in with a smartphone app upon entry and are automatically billed when they exit, without needing to scan individual items. Photograph: Leon Neal/Getty Images

Amazon sells the vast majority of its goods online but owns the Whole Foods Market business, which has seven UK stores. It has previously opened popup shops for fashion and non-food items, and has operated online grocery delivery service Amazon Fresh for several years.

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Amazon Fresh opens first 'till-less' grocery store in UK

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Amazon has opened its first "just walk out" grocery store in the UK where shoppers can pick up their goods and leave without having to visit a till. The Amazon Fresh store in Ealing, west London, is a "contactless" shop available to anyone signed up to Amazon and with the app on their phone.

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SWOT ANALYSIS

objectiFs

 évaluer l'efficacité d'une entreprise acquérir, enrichir, rebrasser, consolider le vocabulaire spécifique mobiliser ses connaissances pour analyser comparer et exprimer un avis éclairé

BRAINSTORMING

What does S.W.O.T. stand for ?Can you give examples for each category ?

WARM UP

Link the following words to their meaning

- A useful or valuable thing or person- An organization or country engaged incommercial or economic competition with others- A subject or range of activity or interest- The treatment of an issue by the media- Be without or deficient in

AREAASSETTO LACKCOVERAGECOMPETITOR

SWOT

who should do a swot analysis ?

Read the text

Source article : https://www.shopify.com/blog/74665093-want-to-future-proof-your-business-try-aswot-analysis?ref=exviver1

break-even = équilibre

who should do a swot analysis ?

Now, fill in the grid

who should do a swot analysis ?

Now, fill in the grid

Now, watch the video and take notes in order to recap in French what you have understood

Have you ever wondered why Kodak and Nokia are no longer around ? Or perhaps you're asking : "Who are they ?"What about Netflix ? How did a company who started off by mailing DVDs end up producing their own movies ?Every organisation, even large successful ones need to continually assess internal and external factors to make sure they don't end up left behind.This is where the SWOT analysis comes in. SWOT stands for strengths, weaknesses, opportunities and threats. But of course, there is much more to it than that. Although it's not the only analytical tool, it is one of the most widely used, as it allows us to examine both internal and external factors that will influence an organisation business and marketing strategy. It also allows a company to assess what is controllable and uncontrollable. Internally we can control certain things, whereas externally we are liable to environmental changes and threats.

Let's recap

Now, watch the video and take notes in order to do Netflix SWOT analysis

Now, do Netflix SWOT analysis

Now, do Netflix SWOT analysis

Now, your turn : research the company you are assigned and get ready to present its swot analysis

group 1 : Amazon

Group 1 : Amazon

- strong brand name - large number of third-party sellers- brand valuation - go global a,d act local strategy- customer oriented - large number of acquisitions- differentiation and innovation - involved in 3 key business - cost leadership - market leader- largest merchandise selection - superior logistics and distributuion systems- minimum pay reais to $15 per hour

- easily imitable business model - declining consumer safety- losing margins in few areas - unfair use of thirs party data- product flops and failures - overdependence on distributors- tax avoidance controversy - employees strikes- limited brick and mortar presence- negative workplace conditions

- expansion of physical stores- improving technological measures and organizational policies- backward integration- more acquisitions- self-driving technology- launch of electric reickshaws in India

- few controversies - fake reviews- government regulations- links to exploitative labour- increasing cybercrime- aggressive competition- imitation- fake products- economic recession

group 2 : Google

Group 2 : Google

- king of the online search - adaptability- unbeatable - rapid growth- most valuable brand- brand valuation- search queries- high revenue

- privacy policies - poor pricing strategy- overdependence on advertisement - employees protest- boycott of Google and Youtube by major advertisers- unfair business practices- breach of privacy- failure in social media revolution

- wearable market- Android OS- Google glasses and Google Play- cloud services- remote work- expand services to emerging markets- cloud store- non-advertising revenue

- decline in market shares - tension with China- gender bias- alteration of information- antitrust controversies- censorship policy- competitors- economic uncertainty due to pandemic- anti-encryption drive to reduce child abuse

Group 3 : Facebook

Group 3 : Facebook

- highly valuable brand - visionary leadership- globally iconic - focus on R&D- top technology - strong advertising business- brand of choice - effective marketing strategy- proficient research

- user's privacy concerns- overdependence on advertising- spreading fake news- friction in management

- diversify portfolio- expansion of existing platforms- increasing integration to other applications- target different audience- expansion through new acquisitions- exploit changes in advertising trends

- competition- increased regulations- bans in several countries- data breach- new digital tax- tainted reputation- duplicate and false accounts

Group 4 : Apple

Group 4 : Apple

- highly valuable brand - sustainability made possible- globally iconic - expansion in services- top technology- brand of choice- proficient research

- high priced products - unfair business practices- limited advertisement and promotions- entering into area of non-competency- incompatibility with other software- allegations of tracking

- consistent customer growth - qualified professionals- expansive distribution network- lack of green technology- smart wearable technology- utilize artificial intelligence- expand music streaming services- deliver self-driving software technology

- consistent customer growth - qualified professionals- expansive distribution network- lack of green technology- smart wearable technology- utilize artificial intelligence- expand music streaming services- deliver self-driving software technology

NOW YOUR TURN

DO SOME RESEARCH ON YOUR COMPANYAND GET READY TO DO ITS SWOT ANALYSIS

PAY ATTENTION TO THE QUALITY OF YOUR ENGLISH :VOCABULARYGRAMMARPRONONCIATION

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SWOT ANALYSIS by nathbainier on Genially

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SWOT ANALYSIS objectiFs  évaluer l'efficacité d'une entreprise acquérir, enrichir, rebrasser, consolider le vocabulaire spécifique mobiliser ses connaissances pour analyser comparer et exprimer un avis éclairé BRAINSTORMING What does S.W.O.T. stand for ?Can you give examples for each category ?

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Discover more about MrsB CSR ✌️ - Presentation

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Create a new document and edit with others at the same time -- from your computer, phone or tablet. Get stuff done with or without an internet connection. Use Docs to edit Word files. Free from Google.

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Interesting Facts in Easy English
Pre-Listening Vocabulary

retailer: a person or businesses that sell things

consumer: a person who buys things

take a toll: to slowly harm or damage

boycott: to protest or show disapproval by not participating or not consuming

gain momentum: to become stronger or more popular

activist: a person who actively promotes or supports an issue or cause

Podcast: Play in new window | Download

Subscribe: Google Podcasts | RSS
Black Friday is Also Buy Nothing Day Comprehension Questions

1. When does Black Friday take place?

2. What is Buy Nothing Day?

3. What does the report say about credit cards?

Discussion Questions: Which are you most likely to participate in, Black Friday shopping or Buy Nothing Day?

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Pre-Listening Vocabulary retailer: a person or businesses that sell things consumer: a person who buys things take a toll: to slowly harm or damage boycott: to protest or show disapproval by not participating or not consuming gain momentum: to become stronger or more popular activist: a person who actively promotes or supports an issue or cause Podcast: Play in new window | Download Subscribe: Google Podcasts | RSS Black Friday is Also Buy Nothing Day Comprehension Questions When does Black Friday take place?

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Black Friday is the day after Thanksgiving in the United States. Even though it falls on a Friday, which is the last day before the weekend, and comes right after Thanksgiving Thursday, it is not a federal holiday. There are some states, however, that observe this day instead of Columbus Day for workers of the state government.

The name "Black Friday" started to be used sometime after World War II, but it was not popular outside of Philadelphia until around 1975

As of 12 November 2020, it is not to the point.

.

Many Americans see Black Friday as the official beginning of the Christmas holiday season, a time when many people go shopping for gifts to give to their family and friends on Christmas Day. On Black Friday, many stores have big sales, and it is common to see long lines of people waiting outside stores and in malls to get the best deals first before they run out. Because of this, stores usually open around 6 am in the morning or later. Some stores, though, started opening at 5 am and even 4 am in the late 20th century. Now, a few stores even open at midnight. Shoppers like to stay out all day to get what they need, making Black Friday the busiest shopping day of the year.

On the first Monday after the long weekend is Cyber Monday, when many people go online shopping.

*en:Republicanism in the United Kingdom - The queen or the king and royalty are pitiful for being forced to live without human rights. The monarchy have to be abolished *Republic

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Black Friday is the day after Thanksgiving in the United States. Even though it falls on a Friday, which is the last day before the weekend, and comes right after Thanksgiving Thursday, it is not a federal holiday. There are some states, however, that observe this day instead of Columbus Day for workers of the state government.

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TYPES OF BUSINESS,objectives,BE ABLE TO RECOGNIZE DIFFERENT TYPES OF BUSINESS,BE ABLE TO PRESENT A BUSINESS AND ITS CHARACTERISTICS,BRAINSTORMING,WHAT IS A BUSINESS ?,WHAT ARE THE CHARacTERISTICS OF BUSINESS ?,each group reads the paragraph they have been given and sums it up in one sentence,HOW ARE BUSINESSES CLASSIFIED ?,WATCH THE VIDEO AND FILL IN THE MINDMAP WITH THE INFORMATION YOU HEAR,CATEGORIES OF BUSINESS,each group WATCHES ONE EXAMPLE FROM THE VIDEO,TAKES NOTES AND PRESENTS THE CATEGORY THEY STUDIED TO THE CLASS,USE THESE ELEMENTS TO PRESENT YOUR TYPE OF BUSINESS,presenting BUSINESS,read the text and fill in the presentation grid,presenting BUSINESS group 2,read the text and fill in the presentation grid,NOW YOUR TURN,DO SOME RESEARCH ON YOUR COMPANYAND GET READY TO PRESENT IT AS PRECISELY AS POSSIBLE,PAY ATTENTION TO THE QUALITY OF YOUR ENGLISH :VOCABULARYGRAMMARPRONONCIATION

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MrsB characteristics of business by nathbainier on Genially

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TYPES OF BUSINESS,objectives,BE ABLE TO RECOGNIZE DIFFERENT TYPES OF BUSINESS,BE ABLE TO PRESENT A BUSINESS AND ITS CHARACTERISTICS,BRAINSTORMING,WHAT IS A BUSINESS ?,WHAT ARE THE CHARacTERISTICS OF BUSINESS ?,each group reads the paragraph they have been given and sums it up in one sentence,HOW ARE BUSINESSES CLASSIFIED ?,WATCH THE VIDEO AND

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TERMIUM® est la base de données terminologiques et linguistiques du gouvernement du Canada.

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Niveau B2 fin formation. (voir p. 41)

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Le BTS CIRA (Contrôle Industriel et Régulation Automatique) forme des spécialistes en mesure de résoudre tous problèmes liés à l'automatisation des grands procédés de fabrication industrielle continue, c'est-à-dire les procédés dont le cycle de production ne peut être interrompu.

Niveau requis

Bac pro électrotechnique, énergie, équipements et communicants,

Bac pro procédés de la chimie, de l'eau et des papiers cartons,

Bac pro pilote de ligne de production,

Baccalauréat STL en Physique de laboratoire et procédés industriels,

Admission après étude du dossier de candidature et entretien.

Objectifs du BTS Contrôle industriel et régulation automatique - BTS CIRA

Le Technicien supérieur CIRA possède une formation technique et scientifique qui lui permet de proposer des solutions techniques et de mettre en service des procédés industriels et des systèmes automatisés. Il est également capable d'organiser et d'animer une équipe.

En liaison directe avec un ingénieur, ses compétences vont de la conception et des essais à la maintenance et l'assistance technique, en passant par l'installation et le contrôle.

Trouvez votre école !

de découvrir le monde professionnel, l'organisation d'une entreprise ou d'une usine

de vous informer sur les spécificités d'une entreprise, son champ d'activité, ses contraintes, ses atouts, ses objectifs, ses liens avec les clients et les fournisseurs

d'approfondir et de mettre en pratique des compétences acquises ou en cours d'acquisition, en étant associé aux tâches relevant d'activités professionnelles

de travailler au sein d'une équipe pour la réalisation d'une activité

de mesurer les contraintes et les attentes liées aux tâches accomplies par un technicien supérieur CIRA : contraintes temporelles et spatiales, contraintes liées à l'activité de l'entreprise et à son organisation, contraintes et atouts des systèmes d'information, attentes de la hiérarchie, du client et des fournisseurs

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bts contrôle industriel et régulation automatique.

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BTS Contrôle industriel et régulation automatique - BTS CIRA

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Le BTS CIRA (Contrôle Industriel et Régulation Automatique) forme des spécialistes en mesure de résoudre tous problèmes liés à l'automatisation des grands procédés de fabrication industrielle continue, c'est-à-dire les procédés dont le cycle de production ne peut être interrompu. Le BTS CIRA peut-être préparé en alternance.

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It's terribly seductive to believe that successful people are born with a natural gift. That makes it much more palatable to swallow any shortcomings in our own performance.

Trouble is, there is really no such thing as natural talent.

So claim co-authors Anders Ericsson, a Conradi Eminent Scholar and professor of psychology at Florida State University, and Robert Pool, a science writer, in their new book, Peak - Secrets from the New Science of Expertise (Eamon Dolan/Houghton Mifflin Harcourt, April, 2016).

"What we are saying here is that we can explain what people observe and call 'talent' and account for it as the result of engaging in training activity," Ericsson says in an interview with Entrepreneur. "We don't know of any evidence, when you exclude body size and height, that there are really prerequisites that would make some less likely to succeed than other individuals who are willing to engage in the appropriate training."

To be sure, it's going to be impossible for an elite gymnast to be competitive in a game of one-on-one basketball with Charles Barkley.

Otherwise, however, excelling in one subject matter or another is a matter of practice, not innate raw talent, the authors say. This might be frustrating news to those who have spent their lives convinced that they are "just bad at math" or "just terrible singers." And instead of spending years noodling around in search of a true calling, we all might be better off to pick an area we are interested in and fearlessly dedicate ourselves to that area.
Related: If You Don't Think You Were Born to Be an Entrepreneur, Fret Not. You Can Learn to Be One, New Study Says.
"A lot of people believe that there is massive amount of evidence that people have their gifts and that they should go out and look for what that gift is. That's what you are spending your teenage and college years sifting through and sampling things and then finding your gift, but what I find with most college students is that they never find their gift," Ericson says. "We argue that there is no gift to be found, basically that we are much better off picking something that they want to be good at and then use all of that know here about you can effectively achieve a high level of performance."

Image credit: Deanne Laura Pool

Ericsson began investigating the idea of talent in the 1970s. He worked with a college student by the name of Steve Faloon to see if the capacity to remember random strings of digits could be extended. After about 400 hours of work and training, Faloon was able to expand his capacity to recite back randomized strings of digits from seven, which is normal for most of us, to 80.
Related: Why Single Women Are Quicker to Jump Into Entrepreneurship
The notion that practice, full stop, is the key to success has been largely popularized by Malcolm Gladwell's hypothesis of The 10,000 Hour Rule that states that really anyone can become successful at something if they dedicate 10,000 hours toward mastering it.

Where Ericsson and Pool differ is that they say that practice is not enough -- it has to be smart practice. Putting in time repeating the same efforts on repeat is not going to make you an expert at anything. Rather, an individual has to be exceptionally self-conscious of the time being spent working on a task and needs to be working with a teacher who is a master of the particular topic already.

"If nothing is going on while they are training, there is no automatic improvement. To get improvement you have to do what we called purposeful practice where you actually identify things that you want to change," Ericsson says. "And the way you do that is not doing more of what you were already doing but by finding training activities that allow you to stretch and improve certain aspects."

Stacking hours of practice endlessly on top of each other won't accelerate the process. Instead, you'll just get tired.
Related: These New Under Armour Ads Will Remind You That Glory Is a Result of Focus
"There are constraints here on how many hours you can sustain that concentration to make improvements. And that will be a limiting factor," Ericsson says. "Also by pushing yourself, spending more time, you can get psychological burnout, where there is no physical problem, it's just that you are tired and you have lost your motivation. And that is something that happens occasionally when people put in too much effort. You need to find that perfect balance where you push yourself as much as is necessary and then you get enough rest so that the body can actually rest up."

While Ericsson's research may have you thinking that the world is your oyster, it's only going to be your oyster if you are open to it. You also have the power to slam shut that same oyster.

If you have a bad experience early on with math, music or art and then spend the rest of your days convincing yourself that you are just not talented at a particular skill, then you can manifest that, too.

"I don't think there is any solid evidence that people can't do things. But I think it is very well established that if you for some reason you have a bad experience and you start avoiding something, you obviously are not going to be a very good performer because of what we are arguing here," says Ericsson, who points to individuals detailed in the book who at middle age started pursuing singing and eventually got to a relatively impressive skill level. "In order to get good, you have to have to spend a lot of time doing that math. And we find the same thing when it comes to drawing and singing."

So to sum up Ericsson and Pool's argument: While you may not be Mark Zuckerberg, Jeff Bezos or Elon Musk right now, the only thing that is guaranteed to stop you from becoming the blockbuster entrepreneur that you dream about becoming is if you decide that Zuckerberg, Bezos and Musk are born with some special magic fairy dust in their brains.

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There Is No Such Thing as Raw Talent. Greatness Is a Product of Quality Training and Hard Work, Experts Say.

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It's terribly seductive to believe that successful people are born with a natural gift. That makes it much more palatable to swallow any shortcomings in our own performance. Trouble is, there is really no such thing as natural talent.

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Business English Pod :: Learn Business English Online

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https://traffic.libsyn.com/bizpod/BEP345-Conflict-Resolution2.mp3

Welcome back to Business English Pod for today's lesson on resolving conflict in the workplace.

Conflict happens. There's no way around it. But not everyone has the same attitude toward conflict. Some people run from it, or refuse to even admit it exists. Other people acknowledge it but simply hope it goes away on its own. And some people are able to approach it with confidence, dealing with it openly and honestly.

The first step in conflict resolution is for the people involved to sit down and try to work it out themselves. But that doesn't always work, and in many cases it takes a third party to attempt to find solutions. That third party might be a peer, or colleague. But mostly it's a manager or leader. In fact, helping mediate conflict between people is an important function of a manager.

Effective mediation is a tricky business. You need to help people have the open and honest conversations that they might not be able to have on their own. Part of that involves ensuring each person has their turn to speak. One of your aims, of course, is common understanding, so you may need to encourage empathy and confirm understanding at different steps along the way.

As a conflict mediator, your ultimate aim it to find a solution. To do that, you'll want to have people agree on a common goal. You may also ask them to focus on positive actions, rather than negative ones. Positive actions are more solution-focused.

In today's dialog, we'll continue hearing about a conflict between Trevor and Andrew, two retail managers in the same company. Trevor has tried talking with Andrew about their personal conflict, but they haven't been able to reach a clear solution. So their boss Ann has stepped in as a third-party to help resolve the conflict.
Listening Questions
1. What does Ann do when Trevor interrupts Andrew at the start of the dialog?
2. After Andrew explains his side of the story, what does Ann ask Trevor?
3. What is the common goal for the solution Ann proposes?

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https://traffic.libsyn.com/bizpod/BEP345-Conflict-Resolution2.mp3 Welcome back to Business English Pod for today's lesson on resolving conflict in the workplace. Conflict happens. There's no way around it. But not everyone has the same attitude toward conflict. Some people run from it, or refuse to even admit it exists.