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Acknowledge student’s emotional state & empathise with him. Identify challenges & think through with student what small steps he can take.

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Tr asked Open-ended questions, compassionate listening, offer solutions the issues

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1) "Just snap out of it"
2) Siding the parents
3) Throwing solutions
4) Did not take into account his emotions
5) No room for a dialogue or meaningful discourse/ discovery

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"Just snap out of it" - student may feel worse.
Teacher tried to offer solutions without really finding out more.

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Instead of probing further and listening to the student’s concerns, the teacher offered solutions and remarks that seem to trivialize the issues which may make the student feel even more helpless and frustrated.

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1.Teacher did not provide practical help.
2. Did not ask further question to understand the situation.

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Start by giving space to student to share his/ her feelings. Teacher also affirm the student first.

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1) How did you feel?
2) Can I find out more about the situation? Which class is this?
3) Have you had similar experiences before?
4) Thank you for your honesty and sharing this with me
5) I would like to affirm you for being participative
6) Seek the motive behind seeking after affirmation (to continue to participate even though there is no acknowledgement)
7) Bring a new perspective for student (maybe the teacher may have missed out accidentally - not intentional)
8) Offer the student closure if she wants to speak to the teacher to share how she feels so it clears the misunderstanding

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May need to practise over time - get better with more conversations with students.
Some helping phrases for Teachers to start with.

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Some possible scenarios and templates for us to acquire some facilitation skills.

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Did not seek to understand the root of the problem. Took a quick fix approach to it.

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Maybe can find out more from the students in the class to see if the classmates also notice such treatment towards the girl

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1. Acknowledging students’ feelings
2. Giving time and space for students to share
3. Non- judgemental

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I feel that this might be a conversation that is better 1 to 1, and it may be unsettling for students to voice out such personal feelings in front of the class... so maybe some tips on how to encourage students to share their feelings may help.

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Respect people, space & time. Active listening & offer scenarios of help for the ss.

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Smaller groups with more rapport building at first

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To have a safe space/environment where we can have this discussion. As of now, even during breakfast w FT, the spaces are not convenient. FTs have to find random areas like staircases and what not.

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Should listen more before providing advise.

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Stop treating mental illness as a taboo

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Be aware of our tone and our behaviour as students may read our behaviour otherwise

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Good to get student to see that each one of us - teachers, parents etc - also face their own challenges. Way to go is to talk to others, seek their advice & then take small steps to overcome the big challenges.

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Teacher tried to justify the reasons for the different issues highlighted by the student without finding out more

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Teachers keep saying student is not doing things right.

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4

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Check with other teachers/ students to confirm observations or things that were mentioned.

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Have a peaceful environment conversation

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Find a conduive environment

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Acknowledge what the student is going through.
Not being judge-mental.

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4

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listening

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4

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Have more time to dig deeper into the issues faced by the student

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learn some active listening skills like clarifying, reflection of feelings, asking open ended questions, paraphasing, summarising (crops).

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Teacher should talk about the strength of student to bring out the positive emotions so that he is more open to listen.

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4

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3

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Understand the students first, listen to their feelings, be there to lend a listening ear.

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3

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3

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2

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4

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4

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4

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4

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4