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interviewed by kids

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Everybody should listen

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ADL's Never Is Now 2019 | ADL International Leadership Award Presented to Sacha Baron Cohen

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Learn English with Steve Jobs

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Steve Jobs Introducing The iPhone At MacWorld 2007

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Comparatives and superlatives (year 5 and year 6)

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improve on your ownbusi

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business english vocabulary by topic | learn new word and phrases

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Business English vocabulary by topic | Learn new word and phrases

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Business English vocabulary by topic | Learn new word and phrases

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AnswerGarden is a new minimalistic brainstorm tool for online brainstorming, real time audience participation and classroom feedback.

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Learn lots of vocabulary.
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Two methods.
Remember: in English we do NOT use the 24H clock in daily life.

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shoe store

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Hiring process information for an interview at Journeys

How to Get a Job at Journeys

The Journeys hiring process helps retail job seekers find meaningful employment. Once an applicant submits the required information, a hiring manager contacts the prospective team member about scheduling a job interview. Applicants generally hear back from hiring managers within a few days. Some applicants may receive hiring consideration immediately after submitting the appropriate information onsite. Other workers may wait several weeks before hearing back from hiring managers, depending on the volume of applicants. Employee referrals also generally expedite the wait time applicants undergo when hearing back from Journeys about potential jobs.

Common Managerial Interview Questions

Management job hopefuls generally participate in one or two rounds of interviews. Candidates for managerial roles often respond to: "How well do you work in a team setting?" and "Are you able to work holidays and weekends?" Questions regarding leadership, conflict resolution, and company policy also come up during Journeys job interviews. The sessions take roughly 20 to 30 minutes to complete and generally feature a store manager or general manager presiding over the proceedings.

Typical Entry-level Interview Questions

Applicants seeking entry-level employment usually undergo one interview before receiving employment offers. At the job interview, hiring managers ask applicants a series of questions regarding job skills, availability, and work experience, which remain similar to questions asked during managerial interviews. Additional Journeys interview questions gauge personality traits and include:

Why should we hire you?

If you could describe Journeys as an animal, what would it be and why?

If you witnessed an employee stealing merchandise, how would you handle the situation?

Act and Dress Professionally

As a fashion retailer, Journeys expects employees to dress appropriately. Wear business-casual clothes to each interview and demonstrate well-groomed appearances. Applicants seeking favorable consideration from hiring managers should wear fashionable clothing and accessories and express genuine passion for customer service and retail. Candidates with positive and friendly attitudes throughout the Journeys interview process gain considerable hiring favor. The process usually ends quickly, so take each interview seriously and make lasting first impressions.

Journeys Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

Journeys Sales Associate: At Journeys, I was a sales associate. But it was a lot of sales. It was a lot of organizing in the back room when you weren't engaged with customers, like putting shoes away and putting new shipment away. But it was also checking out customers in and out, organizing the store, and making sure that this particular Journeys, no one was like trying to steal any of the merchandise, things like that.

Interviewer: What was the work environment like?

Journeys Sales Associate: The work environment at Journeys was fun. I really liked it. It was also fast paced too, which is one of the things that I liked about it a lot. You were always doing something, you were always encouraged to do something. And so the coworkers were very supportive. If you ever had any questions about anything, they tried to help you as best as they could. If you had a sales goal for the day, say it was 400, they would try to help you meet that sales goal by helping you engage with the customer, suggesting socks, things like that.

Interviewer: What was your favorite part about working there?

Journeys Sales Associate: My favorite part was using the employee discount. It's 40% off. It's more than you can get just being as a customer. And also you had commission based on your sales goal. And what else? Oh, the company also gives out like free shoes to employees all the time for the holidays, so they do that a lot.

Interviewer: Please describe the application and interview process.

Journeys Sales Associate: What I did was I went to the store in person, gave the hiring manager my resume. She liked what she saw. She invited me to apply online. I applied and I think it took about two weeks for them to give me a call for an interview. And it was a pretty standard interview as well. I was asked, "What are some of your strengths? What are some of your weaknesses?" And I got the offer, I got the job offer at the end of the interview. So that was good.

Interviewer: What questions did the interviewer ask during the job interview?

Journeys Sales Associate: They also asked the same thing too, like, "Describe a time that you had to deal with a negative customer. How would you deal with them? What did you do to alleviate the situation?" And then of course, I think this is common across all jobs, "Why should we hire you?"

Interviewer: What set you apart from other candidates?

Journeys Sales Associate: I think what set me apart from other candidates was the impression that I gave to the manager. I think I came off as someone that's very hands on, entrepreneurial, and of course personable. I think that's what set me apart and what led to me getting an offer, a job offer at the end of the interview.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

Journeys Sales Associate: If you were looking for a job at Journey's, my advice would be to really get to know the hiring manager, show up in person, give your resume to the hiring manager. That makes a strong impression that you're willing to work and you're ready to work. My other suggestion would be to definitely prepare for the interview because they might throw a curve ball or two in there. But just like any other interview, just be prepared to really just show up yourself and sell yourself to the company about why they should hire you.

Journeys Retail Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties.

Journeys Retail Associate: So I was a retail associate. So what I would do is talk to people that come into the store, greet them and try to build a sale with them. And once I build the sale, I ring them out and that's usually what I do throughout the day. And then at night I put away drags, which is shoes that we just left out after we tried to sell them and nobody wanted them. And we just do a basic cleanup.

Interviewer: What was the work environment like?

Journeys Retail Associate: It was a pretty fun place to be in. You felt very comfortable when you walked through the doors, workers were wonderful. That's pretty much it.

Interviewer: What was your favorite part about working there?

Journeys Retail Associate: Meeting new people, being able to, as you're building a sale you kind of develop a connection with them. Kind of understand and you learn a lot from them too, from their experience with buying shoes or their experience with whatever. Sometimes you just build a conversation with them and kind of build a little relationship with them. Sometimes it ends up being like they only go to you when you know when they're coming to buy shoes.

Interviewer: Please describe the application and interview process.

Journeys Retail Associate: The application is online. When you go to the Journeys website, also once you put your application in, they call you or you call them to schedule an interview and they ask you questions such as have you worked in retail? Or what makes you want to work in a retail environment?

Interviewer: How were you notified that you received the job?

Journeys Retail Associate: For me, I was pretty much hired on the spot and that following week after I got hired, I started doing training, which was online as well. And from there that's when I started working.

Interviewer: What set you apart from other candidates?

Journeys Retail Associate: The ability to want to work and meet new people. Me as a person, I am not easy, it's hard for me to meet people. So working in an environment where you're somewhat forced to kind of brought that side out of me. And I liked that. Knowing that it's okay to talk to somebody, whether it's to build a sale or if it's about shoes or it's, I learned that talking to people isn't so bad.

Interviewer: What other advice would you give to a job seeker looking to gain employment?

Journeys Retail Associate: It's a great first entry job. It's wonderful on flexible schedule. They also help you if you want to build a career from there and it's a good place to start if you're looking to work, especially for teenagers.

Journeys Sales Associate Interview Video

Video Transcript

Interviewer: Please describe your job title and primary duties. Journeys Sales Associate: Well, I was a sales associate, so I just stood on the floor and sold shoes to people that walked in, you know. And I did just some restocking, stuff like that. It was nothing serious.

Interviewer: What was the work environment like? Journeys Sales Associate: It was great. It's like a team. It's not really like ... They really know how to motivate minimum wage workers, if that makes sense. They make it into a team environment. You're not really like an employee, you know? And there's a lot of incentives, too, that go with it, like discounts and stuff like that. So, it was cool.

Interviewer: What was your favorite part about working there? Journeys Sales Associate: Probably the discount. It was 40% off all shoes. So, that was pretty cool.

Interviewer: Please describe the application and interview process. Journeys Sales Associate: You do an interview when you first go in, or you do an online like interview thing, Then, you go in and talk to them, and that's pretty much it.

Interviewer: What questions did the interviewer ask during the job interview? Journeys Sales Associate: They just really ask your hobbies, like your interests, stuff like that, your sales background, if you have one. That's pretty much it. Like old jobs, stuff like that.

Interviewer: How were you notified that you received the job? Journeys Sales Associate: They told me right after the interview.

Interviewer: What set you apart from other candidates? Journeys Sales Associate: I'm not sure, honestly. I think that they needed more people, but I don't know. I had a lot of other sales kind of jobs before, so ...

Interviewer: What other advice would you give to a job seeker looking to gain employment? Journeys Sales Associate: To just apply and you'll probably get it, you know?

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Journeys Interview Questions & How to Get a Job Tips

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How to Get a Job at Journeys The Journeys hiring process helps retail job seekers find meaningful employment. Once an applicant submits the required information, a hiring manager contacts the prospective team member about scheduling a job interview. Applicants generally hear back from hiring managers within a few days.

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pronunciation tool

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Free Text to Speech Online with Realistic AI Voices

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Convert text into ultra-realistic audio. Have any text read aloud with AI Voices. AI text reader for pdfs, books, documents, and webpages.

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Improve pronunciation with  your favourite actor or speaker! Listen to him/her several times first. Then shadow listen (parlez au même temps) to him/her in talk shows or interviews. Here are some examples below.

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Improve pronunciation with  your favourite actor or speaker! Listen to him/her several times first. Then shadow listen (parlez au même temps) to him/her in talk shows or interviews. Here are some examples below.

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What a great way to stop yourself from getting coronavirus. Sam Mendes, Martin Scorsese, Todd Philips, Quintin Tarantino, Bong Joon Ho.

I look at the exceptional daring talent nominated in this category and I just, I don’t think I could do what they do. Honestly, I just don’t have the balls.

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Rebel Wilson steals the show with HILARIOUS unexpected BAFTA 2020 speech - BBC

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As part of his ''Great American comeback'' plan, Trump is outlining how he has not only improved the economy, but also revitalised it.

"My fellow citizens: three years ago, we launched the great American comeback. Tonight, I stand before you to share the incredible results. Jobs are booming; incomes are soaring; poverty is plummeting; crime is falling; confidence is surging, and our country is thriving and highly respected again'

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I don't know who you are. I don't know what you want. If you're looking for ransom, I can tell you I don't have money... but what I do have are a very particular set of skills. Skills I have acquired over a very long career. Skills that make me a nightmare for people like you. If you let my daughter go now, that will be the end of it - I will not look for you, I will not pursue you... but if you don't, I will look for you, I will find you... and I will kill you. [Long pause, then:]

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Taken - 'I don't know who you are, I don't know what you want...'

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individual presentations audio files: click on + above.
click on the 3 dots bottom right and choose audio or video to record directly. Otherwise use upload arrow bottom left.
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Recordings will be graded:
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Jeremy Parent - RDC _ English presentation

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Jeremy Parent - RDC _ English presentation

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Jeremy Parent RDC
English Presentation

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Click on image to learn more about 4P's

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Mise en situation professionnelle
oral individuelle
Le candidat réalise un acte de vente dans le cadre défini par la formatrice.
Durée: 15 minutes
5' préparation

5' présentation
5' d'échanges avec jury

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coming soon

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several variations on 4P's exist

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collaborative writing

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Qu'est ce que c'est ?

Un " pad " est un éditeur de texte collaboratif en ligne. Les contributions de chaque utilisateur sont signalées par un code couleur, apparaissent à l'écran en temps réel et sont enregistrées au fur et à mesure qu'elles sont tapées.
Envie d'une démonstration  ?

Créez un pad.

Commencez à rédiger votre texte

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et peut tchatter avec le groupe.

Si nécessaire, restaurez une ancienne version depuis l'historique

et une fois votre travail terminé, exportez-le.

Pads privés

Vous avez la possibilité de créer un compte protégé par mot de passe et disposant d'un espace dédié à la gestion de vos pads et de leurs droits d'accès.

Limitations

Les pads publics ont une durée de vie limitée afin d'éviter de faire grossir indéfiniment nos bases de données.
La date d'expiration est définie en fonction de la date de dernière modification du pad.
Pour conserver vos documents, pensez à utiliser le menu Importer/Exporter.

Ce service est proposé sous réserve d'acceptation de nos conditions générales d'utilisation, et peut être modéré selon notre charte de modération.

Framapad, un projet parmi d'autres

Framapad, un outil émancipateur

L'économie de votre attention

Framapad est gratuit, sans pub, ni pièges à clics.
Notre but est d'héberger un outil qui vous sert, et ne se sert pas de vous.

Contrairement à l'adage, ici, vous n'êtes pas le produit.

Le contrôle de vos données

Framasoft récolte le moins de données possible.

Vous en disposez en toute autonomie.

Nous n'avons aucun intérêt à pister vos comportements, ni à les exploiter.

Le respect de vos libertés

Framapad repose sur un logiciel libre¹. Son code est transparent, vérifiable publiquement et ne contient aucune fonctionnalité cachée.

Il est construit de manière communautaire, et chacun·e est libre de le dupliquer pour mener le projet vers de nouvelles directions.
¹ Etherpad - Licence Apache 2.0

Envie d'aller plus loin dans le code et gagner en autonomie ?

Framapad est une installation du logiciel libre Etherpad sur les serveurs de Framasoft.
Sa licence libre vous autorise à étudier son code, à y contribuer ainsi qu'à l'installer sur votre propre serveur.

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Favoriser l'éducation populaire

Utiliser Framapad, c'est votre premier pas sur la voie de l'autonomie numérique.

Confier ses données à un hébergeur implique d'avoir des raisons de lui faire confiance. Framasoft s'engage sur des conditions claires¹ pour héberger des services dans le respect de votre intégrité.
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Créer un écosystème résilient

Framasoft est un acteur parmi d'autres qui propose des services en ligne hébergés avec une éthique forte, dans un objectif de décentralisation.

Pour faire un pas de plus dans votre émancipation numérique, retrouvez le même service hébergé près de chez vous par un des membres du Collectif d'Hébergeurs Alternatifs, Transparents, Ouverts, Neutres et Solidaires : les CHATONS  !

Contribuer aux communs numériques

Derrière un service comme Framapad il y a une proposition politique : explorer une alternative au capitalisme de surveillance en expérimentant la société de contribution.

En offrant des usages, des retours et des contributions à Etherpad, nous participons à entretenir la vivacité d'une ressource mise en commun.

Qui est derrière Framapad ?

Framapad est proposé par une association française à but non lucratif  : Framasoft

Créée en 2004, l'association se consacre désormais à l'éducation populaire aux enjeux du numérique et des communs culturels. Notre petite structure (38 membres dont 10 salarié·es) est connue pour le projet Dégooglisons Internet (16 outils en ligne éthiques et alternatifs) et pour le développement des logiciels PeerTube, Mobilizon, etc. Reconnue d'intérêt général, Framasoft est financée à 93 % par vos dons, déductibles des impôts pour les contribuables français·es.

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Framapad - Éditeur de texte collaboratif

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Who Are We?

We're the John Lewis Partnership, a ​ continuing experiment ​ to create a ​ ​. We're driven by the extraordinary vision and values of our founder, John Spedan Lewis, who created our model of ​ better way of doing business ​ almost 100 years ago. He believed businesses would be more successful if employees were at the centre of everything they did. employee-ownership His vision means that today we're more than employees, we're owners of our business. That's why we're called ​ ​. Partners

The John Lewis Partnership is the UK's largest employee owned business and parent company of our two cherished retail brands - John Lewis & Partners and Waitrose & Partners. Everything we do is powered by our unique purpose, which puts the ​ at its core. Our ​ ​ define how we work. Every one of us is committed to offering our customers quality products, great quality food and outstanding service, because ​ Partnership Values ​. for us, it's personal

Why we exist

In 1928, John Spedan Lewis set out his vision for our Partnership that still guides what we do today. He believed that it was possible to make money whilst being socially responsible. Spedan's vision for our business was for it to be a successful commercial ​ enterprise that led the retail industry, with a ​ structure that gave democratic everyone a voice and a stake in it. With customers more than ever wanting to buy from ethical businesses, and with corporate practices under the spotlight, Spedan's thought was ahead of its time and has never been more relevant than it is today.

Spedan set out our principles in a ​ written Constitution ​ which begins with ​ ​. While the words have changed over time, the spirit has always remained the same. Principle 1

"The Partnership's ultimate purpose is the happiness​ of all its members, through their ​ worthwhile and satisfying employment​ in a ​ successful ​ business. Because the Partnership is owned in trust for its members, they share the ​ responsibilities ​ of ownership as well as its ​ ."​ rewards​ - ​ profit, knowledge and power

Investing in and putting the happiness of our Partners first, realises greater potential for us to offer our ​ millions of customers ​ quality products, food and outstanding service.

What we do

We're always focused on making things better for our . To do this, we need to create the best conditions for all Partners to empower and support them and, in doing so, release our unique and differentiating 'Partner advantage', which is central to our customer and commercial priorities.

We inspire and delight our ​ customers ​ through outstanding quality products and unrivalled service.

We work with our ​ suppliers ​ to offer high quality, responsibly sourced products. We innovate to use natural resources as efficiently as possible and reduce our environmental impact. We are transparent about how our products have been grown, sourced and made.

We're dedicated to supporting and enhancing the wellbeing of the ​ communities ​ in which we live, work and source our products, through local investment in matters important to them.

Where we're going

Throughout our history we've continued to differentiate and ​ reinvent ourselves ​ and find new ways to become a better business. Today, we live in uncertain and changing times. And it's often during periods like now that the best businesses reinvent what they do and how they do it.

We are putting our customers even more at the heart of our businesses . Change is happening to them too and when the world is changing you need an expert guide to make sense of it. We can be that guide. Not just to buying well, but to living well, eating well, and looking great. We need to think beyond our customers just shopping for clothes or food, and think about what they really want - to feel fabulous in what they wear, to feed themselves and their families in healthier, tastier, more interesting ways. If we think bigger, we will play a bigger part in their worlds, which is good for them and good for us.

But to do this we have continue to empower our Partners. We'll see new skills and roles emerging. These are ways we can help customers get more out of their lives and out of us.

And we won't just reinvent how we interact with customers, but what we offer them too. We will become more famous for our unique designs, unrivalled quality, inspiring recipes and dedication to the best tasting food. We will have more exclusive products and services and more that carry our name.

This will be a reinvention of the role we play for our customers and how we support them. And it involves everyone. Because this isn't just a business, and this isn't just a job. It's so much more - for us, it's personal .

Opportunities With Us

Our opportunities extend far further than retail. We have Finance, IT, E-Commerce, Personnel and many other functions that underpin everything we do. So take a look through our career pages to find out where the next step in your career could take you.
Search Jobs

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About the John Lewis Partnership - JLPJobs.com

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We're the largest employee-owned company in the UK, which means that our Partners directly benefit from our success. Learn more now about the Partnership difference and the values, responsibilities and benefits that come from being a co-owner of John Lewis and Waitrose. Discover more now.

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pronunciation tool

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Convert text into ultra-realistic audio. Have any text read aloud with AI Voices. AI text reader for pdfs, books, documents, and webpages.

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Tenses Infographics

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French Phrases: Types of business and talking about businesses

See also: French translation service

The following is a list of what are probably the most common types of business in France and French-speaking countries. It is important to note that:

the precise legal details of these different business types depend on the French-speaking country in question;

the English equivalents are only approximate- as in French-speaking counties, the legal details of particular business types varies among English-speaking countries;

for more information on translating French contracts, see the separate page on French contracts/compromis de vente.

French business type

Abbreviation

Explanation

Nearest English/US equivalents

Société Anonyme à Responsabilité Limitée SARL
The typical model of a small to medium sized company in France. Limited-liability company with 2-100 associates (1-100 in Switzerland) and a minimum capital of around 7,500 Euro. Shares, strictly referred to as parts sociales, are not freely transferrable.

Limited Liability Company/Corporation (US), Limited Company (UK)

Translating names of business types

As in English, French business names are usually followed by the initials specifying the type of business (and in some circumstances, this is a legal requirement). In general, when quoting the name of a French business in an English text, it us usual to quote the name verbatim with its French company-type abbreviations.

Nowadays, the legal acts defining different company types are reasonably accessible via the Internet. So when referring to a business type by its full name within a text (i.e. not just the initials that are part of a company name), it is recommendable to simply quote the French name, possibly giving an English equivalent but with a phrase ("roughly equivalent to...", "similar to...") indicating that this is just an approximate equivalent. For example:

"Bonnaffaire, Société Anonyme fondée en 2001, ..."

could be translated as:

"Bonnaffaire, a Société Anonyme (a type of French company similar to a PLC) founded in 2001, ..."

To avoid interrupting the flow of the text, you could simply write:

The Société Anonyme Bonnaffaire, founded in 2001, ...

and include an appropriate footnote if you deem it necessary.

See also...

You may be interested in the following available on this site:

Writing business letters in French
French business glossary
Automatic French/English translation

Page written by Neil Coffey. Copyright (c) Javamex UK 2014. All rights reserved.

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Types of business and talking about businesses

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See also: French translation service The following is a list of what are probably the most common types of business in France and French-speaking countries.

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Read & take notes

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Business development managers are concerned with improving and growing a business, by establishing and developing relationships with customers, suppliers and other partners

As a business development manager, you'll identify new business opportunities in order to generate revenue, improve profitability and help the business grow.

Your work can involve careful strategic planning and positioning in the appropriate markets, or enhancing the operation of the business, position or reputation in some way.

You may have a single role in the organisation or lead a team of staff. Your work will often reach across all areas of the business.

Types of business management

Business development can be applied to almost all types of business, but you may choose to specialise in a certain sector, such as:

Alternatively, you may work across many different businesses, but with a specific focus on either:

B2B (business to business)

B2C (business to consumer).

Responsibilities

As a business development manager, you'll need to:

research and identify new business opportunities - including new markets, growth areas, trends, customers, partnerships, products and services - or new ways of reaching existing markets

seek out the appropriate contact in an organisation

generate leads and cold call prospective customers

meet with customers/clients face to face or over the phone

foster and develop relationships with customers/clients

understand the needs of your customers and be able to respond effectively with a plan of how to meet these

think strategically - seeing the bigger picture and setting aims and objectives in order to develop and improve the business

work strategically - carrying out necessary planning in order to implement operational changes

draw up client contracts - depending on the size of company, this task may be completed by someone else or agreements may not be as formal

have a good understanding of the businesses' products or services and be able to advise others about them

ensure staff are on board throughout the organisation, and understand the need for change and what is required of them

train members of your team, arranging external training where appropriate

discuss promotional strategy and activities with the marketing department

liaise with the finance team, warehousing and logistics departments as appropriate

seek ways of improving the way the business operates

attend seminars, conferences and events where appropriate

keep abreast of trends and changes in the business world.

If your business development role is more sales orientated, you may also:

help to plan sales campaigns

create a sales pipeline

negotiate pricing with customers, and suppliers in some cases

increase sales of the business

carry out sales forecasts and analysis and present your findings to senior management/the board of directors

develop the business sales and marketing strategy.

Salary

Your starting salary as a graduate business development manager will be in the region of £22,000 to £25,000.

At mid-management level with several years' experience, you can expect to earn between £30,000 and £60,000, depending on the region and sector you work in.

As a senior business development manager or business director, it's possible to earn around £80,000.

Salaries are affected by regional variances, and pay is generally higher in London and the South East. The sector you work in is also a determining factor.

It's common for bonuses to be paid and these can be very large, sometimes matching your annual salary. Some jobs will be advertised with 'uncapped commission'. Jobs are often advertised with a basic salary and a higher on-target earnings (OTE) figure. Other benefits may include a pension, healthcare scheme membership and company car.

Working hours

You'll usually work a regular 9am to 5pm, Monday to Friday week, though you may on occasion have to work longer to meet a project deadline or when attending an event or conference.

Flexible working and working from home may be possible.

What to expect

You'll work in an office environment, but will frequently travel within the day for face-to-face meetings with customers and other business partners.

It can be challenging trying to create new business opportunities, in addition to the constant pressure of meeting or exceeding targets. However, business development is quite a creative role and can be very satisfying.

You may have the responsibility of managing a team and their output.

You'll be expected to dress smartly, especially for meetings, though slightly more relaxed business casual attire may be acceptable at other times.

Depending on the type of business, overnight or overseas travel may be required.

MSc Business Management

Gain key management skills for a complex global business environment at Cardiff Business School

Qualifications

A degree is not essential for this role and some business development managers work their way up through an organisation, gaining experience in a sales or marketing role and undertaking work-based training.

Another increasingly common route into business development management is through an apprenticeship, combining work with part-time study. Apprenticeships are available at various levels, including degree-level.

As it's a competitive role with good prospects, many entrants do have a degree, and a degree is essential if you wish to apply for a place on a graduate training scheme.

Degrees in business development or business management are the most relevant. Other relevant subjects include:

accountancy

business studies

economics

finance

international relations

marketing.

A postgraduate degree is not a requirement for this career.

It's also possible to move into a business development manager role from related jobs such as commercial manager, account manager, sales executive, business development executive and sales manager.

Skills

You'll need to have:

tenacity and drive to seek new business and meet or exceed targets

an excellent telephone manner for making initial contact and for ongoing communication with customers and business associates

interpersonal skills for building and developing relationships with clients

written and verbal communication skills - needed for communicating with a range of people, both internally and externally, as well as presentation skills

IT skills, including the use of spreadsheets

teamworking skills and a collaborative approach to work

decision-making skills

the ability to multitask and prioritise your workload

project management and organisational skills

the ability to motivate yourself and set your own goals

negotiating skills

the ability to think strategically

the ability to analyse sales figures and write reports

a flexible approach to work with the ability to adapt to a fast-paced, ever-changing environment

initiative and the confidence to start things from scratch.

The ability to speak a foreign language is an asset if you're dealing with overseas clients.

A full driving licence is a requirement for many roles.

Work experience

Work experience is important and can in some cases lead to permanent employment.

There may be opportunities on your degree to take a year out in industry or to do a shorter work placement. If your course doesn't include a placement, try contacting local businesses to ask for work experience opportunities.

Part-time or vacation work in a business that has a focus on business development and management is particularly useful, but any experience gained within sales, marketing or business administration will be good for your CV and skill set. It will also show future employers that you're serious about your career choice.

Employers

Business development managers are employed across the public, private and charity sectors, in all types of businesses and organisations.

Employers tend to be larger companies that can dedicate time and resources towards developing their business. In smaller companies, business development is usually carried out as a smaller function within a broader mix of responsibilities.

Common types of employers include:

banks and other financial institutions

education institutions

IT companies

manufacturing firms, and any business involved in the sales of products or services

pharmaceutical companies

telecommunications and technology firms

the NHS and other healthcare providers.

Look for job vacancies at:

As well as sector specific job websites, national newspapers and general online job boards and job websites also advertise vacancies.

Check the jobs pages of the websites of any companies and organisations you're interested in, as current vacancies will usually be advertised there.

Recruitment agencies such as Reed and Michael Page also advertise business development manager jobs.

Professional development

Business development is a broad field, so there are many ways in which you can shape and develop your career according to your interests and ambition.

Much of your training will be on the job but there are also a huge number of relevant courses available, such as Level 2 and Level 3 courses in business principles, sales and marketing and sales management.

The ILM (Institute of Leadership and Management) has details of a range of relevant business, management and leadership qualifications and apprenticeships.

Other qualifications, networking opportunities, information, support and career guidance are available through membership of professional bodies, such as:

It's possible to switch between employers and sectors, perhaps specialising further, or moving to a larger organisation with a broader remit or international connections.

Ultimately, progression will be determined by your personal drive and aims. There's no specific structure, but you'll find many opportunities for gaining increased responsibility and, with it, an increase in salary.

Career prospects

Business management is carried out across many sectors, in most towns and cities and within many different types of organisation. As a result, there are many possibilities for career development.

You could choose to specialise in a particular sector, such as IT or healthcare, or in a particular area such as sales or marketing.

You may progress to the role of senior business development manager, perhaps being responsible for a bigger team or department, with higher targets. With enough experience, you could reach director level.

Working overseas is possible if you work for an international company. You may have the option of travelling and working for short periods in the overseas divisions of your company, or you could apply for a permanent overseas transfer or to a new company.

There are also opportunities to move into consultancy work, providing advice to a range of companies. You may also consider setting up your own business development consultancy.

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Business development managers are concerned with improving and growing a business, by establishing and developing relationships with customers, suppliers and other partners As a business development manager, you'll identify new business opportunities in order to generate revenue, improve profitability and help the business grow.

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Wordclouds.com is a free online word cloud generator and tag cloud generator, similar to Wordle. Create your own word clouds and tag clouds. Paste text or upload documents and select shape, colors and font to create your own word cloud. Wordclouds.com can also generate clickable word clouds with links (image map). Save or share the resulting image.

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Take notes of the different tasks

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The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don't respond to slimy, pushy or aggressive tactics.

The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.

We recently met up with Nicole and Ned - they are two top sales development reps at Guidespark. Lucky for us, they were willing to share exactly how they do it.

What are Sales Development Reps (SDRs)?

Sales development reps are responsible for outbound prospecting. The world of an SDR revolves around lead gen, rather than closing new deals. SDRs are typically measured by how effectively they move leads through the sales pipeline.

Sales development representatives help with the lead qualification process, which allows account executives to focus on closing deals instead of wasting time with prospecting.

Ultimately, sales development reps are educators that leverage insights to assist solving a real problem customers are having.

SDR Problems: Nobody Wants To Talk To You

Sales development representatives are tasked with meeting the demands of a new kind of buyer that primarily lives online, buys faster and spends more on cloud services than ever before.

The best way to connect with these new buyers is to have a deep understanding of their challenges. And to understand their business, you may need to speak to them. But for good reasons, many prospects don't want to share their real challenges until you have demonstrated you understand their business.

It's a real chicken-or-the-egg scenario and a challenge that sometimes makes salespeople a little jealous of their colleagues in the marketing department.

In most organizations, salespeople are trained to pitch how amazing their solution is and how much better the customer would be with their product, which ends up sounding like this: "pitch, pitch, pitch, blah, blah, blah."

But with the right training and processes, SDRs can build and share insights about the customer's main challenges. They can then use those insights to provide helpful solutions, ideas, and information to prospects.

Solution: Provide Insights That Are Undeniable

SDRs are arguably the most important part of the sales team because they "bring customers out of thin air." Without them, the other members of their team wouldn't have contracts to send, or customers to make successful.

Sales development representatives have to be quick on their feet, excel in having online conversations, master the sales stack, be great content finders, and have a positive outlook not brought down by a bad interaction.

Check out a video recap of a typical day for Ned and Nicole:

A Day in the Life of a Sales Development Representative

Here's a description of a typical day for Ned and Nicole.

5:30 am - Wake Up O'clock

Whether you snooze nine times, or set four different alarms, days start earlier for sales professionals with customers across time zones. Some get inspired by 8 things to do before 8am. Did you know that many SDRs start their day as early as 6am?

7:00 am - Commute to Work

Taking the bus provides a few hours a week to read, listen to podcasts or scan social media for the latest news that could be interesting to your team or customers.

8:00 am - Arrive at the Office

When Ned from GuideSpark arrives at the office he starts off first by checking email, scanning for priority messages, then grabbing a coffee and granola bar from the kitchen.

Over coffee he checks social outlets and uses Buffer to share great articles and insight throughout the day on Twitter and LinkedIn.

If it will take him less than two mins to respond to an email, he gets it done right away. Then he prioritizes questions that need a researched answer to handle later.

Don't spend too much time on email or social media. Some things can wait.

8:15 am - Standup Meeting with the Team

Ned is partnered with an Account Executive in New York. They collaborate as a team and establish 1-3 key priorities. After agreeing what can wait, they share what worked or what didn't yesterday, and focus on something they're going to improve today.

8:30 am - Research and Respond

Ned is a professional who cares about helping customers, so he's not "spraying and praying" semi-personalized template emails with automation tools. Through research, he finds the most relevant insights based on personas and based on what he has found resonated with similar people in the past.

He checks his LinkedIn profile views for any customers that may have visited his profile. He does some quick research to find uncommon commonalities or interesting aspects of their profile, responds to comments on his posts, and sends thank you's or personalized LinkedIn requests.

Don't send the default LinkedIn "Add you to my network" - show the customer you care with a quick note on why you're connecting.

9:00 am - Prioritize Your Top Customers

The coffee Ned had earlier has now kicked in, it's time to get on the phone. He uses this time block to call based on tasks scheduled in Salesforce.

Avoid getting distracted by constantly checking your email during this time slot - that can be a big time sink.

Pro-tip: Organize your calendar with color blocks for emails, calls, and breaks. Here's an example of how Chad from Infer schedules his week to maximize productivity.

9:45 am - Take 15

To maximize sales productivity, Ned divides up his day with scheduled breaks. Get to know your coworkers if they are also taking a break, take a walk, or perfect your coffee making skills.

10:00 am - Hit it HARD.

Next 75 mins, Ned gets after it. He remembers he is NOT selling. He is helping educate customers to solve their problems. He's their "doctor" that did the research for them.

Pro Tip: Do not prescribe your solution before a diagnosis.

Phone calls: Personable and to the point, provoke thought.

Social media: Help through providing customized/relevant insights.

11:15 am - Follow-up Calls with Emails

Ned won't let it linger. He shares insights, includes a valuable article in all of his emails to truly be helpful to customers. Then schedules follow up emails using tools that delay sending to the next day in your defined sequence.

11:45 am - Break for Lunch

Nicole and Ned grab lunch. Now it's time to do something fun with the team or get a quick workout or run 3.5 miles. On the way back, wolf down the post-workout burrito you earned.

Pitfall to avoid: Do not eat at your desk.

12:45 pm - Stop by Your Manager's Desk to Check-in

Nicole doesn't do this every day, but doing this every now and then makes a huge difference. She sees if there are any pressing issues that need to be dealt with and if so, she asks how she can help.

She then does more research about her customers to be strategic with her time to focus on the right people.

1:30 pm - Check On Your Social Channels and Emails

Nicole scans her LinkedIn and email. Same as Ned, she deals with urgent issues right away, deletes spam and marks what needs to be done later based on research. She then pops a Diet Coke (or Diet Dr. Pepper.... or Red Bull) in preparation of the 2 pm AWESOMENESS she is about to deliver. Practices her pitch, objection management and it's game time.

2:00 pm - AWESOME Hours

Next batch of qualification calls is happening, she is fueled, ready, and excited. Each call is based on research. She has the customer's LinkedIn profile up, knows which value props will potentially resonate based on their persona, and she is handling common objections like a boss in a customer-centric way.

Pro Tip: Have real conversations. Keep going, don't look back... you are in the zone.

3:45 pm - Take a Break

The weather is gorgeous. Celebrate a win with your coworkers.

4:00 pm - Wrap Up, Research, Prepare for Tomorrow

Nicole recognizes knowledge is power - and research is the name of the game. Nicole schedules targeted emails in small batches, targeting similar customers using tools as a force multiplier to scale her thoughtful outreach.

Nicole only focuses on prospects she identified that could benefit from her solution. They are "delay sent" to go out tomorrow morning about 30 minutes before she arrives at work so she can prioritize her outreach based on who opened/clicked to prioritize her time based on who is most interested.

Do not write emails to "check-in" if they got your last email - or worse a "mass personalized check-in" email.

5:00 pm - Another Day, Another Happy Customer

Exercise, have a social life. Read books and become an expert in your industry and in sales. Attend events to share best practices and make connections.
Wait ... the day is NOT done yet... as an SDR there is another important window...
8:30 pm - Executive Communication Window

While on the couch binging through your favorite Netflix series, keep that phone handy. If you have earned it, several of the executives you are working with, are getting into their email window. They now are responding to your emails! You don't want to let it wait until next morning as you'd enter into one of their potentially 700 daily.

10:00 pm - Bedtime O'clock

Make sure to get enough sleep. You have a big day tomorrow.

Special considerations

Friday afternoon

No follow-up, any action can be "delay-sent" over the weekend. Unless it is urgent, you're better off waiting until the Sunday night window.

Monday

Skip all social activities on Monday afternoon, check-in calls etc. Just don't bother. Monday is 100% business day, to GSD.

Sunday evening

Great email productivity window on Sunday eve to get through to executives. You may want to do some prep work for the week. One hour should do it.
Note: There is an incredible amount of nuance depending who at what you sell, who your customers are - so take it with a grain of sales.

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A Day in the Life of a Sales Development Rep | Sales Hacker

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The sales development role has drastically changed as buyers are driving a different journey. They move at a different speed and don't respond to slimy, pushy or aggressive tactics. The most effective salespeople use their skills, tools, and insights to help their customers evaluate options, present trade-offs and identify the right solution in ways far too complex for Google.

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Mike Dronkers gives 7 or 8 tips for interviewing. Take note of these.

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How to Interview “Almost” Anyone | Mike Dronkers | TEDxHumboldtBay

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With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we'd take a moment to bring it back to BASICS - that's why we've rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

This practical sales glossary is meant for anyone in sales who needs to refresh their memory on the most commonly used sales terms - especially new reps who are still learning the playing field.

We'd also recommend this guide for any sales managers or business development leaders who are on-boarding new reps. This sales glossary is meant to reduce ramp time for new reps that are getting immersed in B2B sales jargon for the first time.

Editor's note: Special thanks to Acceleprise for helping us define these sales terms!

A

AB Testing (or Split Testing) is an experiment involving two variants, usually for measuring and comparing market response to each. For example, you can measure visitor traffic or conversion rate on two different web pages having similar content and purpose.

Account-based Everything (ABE) or Account-based Revenue (ABR) is a framework that entails full coordination of customized care and management of targeted customer accounts across all relevant units of your organization (such as marketing, sales, finance, and product development) as well as the entire customer life cycle from lead generation to after-sales support.

Account Based Marketing (ABM) is a strategic framework that engages qualified individual prospects or customer accounts as unique markets in themselves, worthy of focused, hyper-personalized treatment by sales, marketing and other teams.

Account Based Selling (ABS) or Account Based Sales Development (ABSD) is a primarily B2B selling framework that treats qualified or high value accounts as unique markets in themselves, where each account deserves dedicated resource allocation as well as hyper-personalized and multi-point engagement with different teams from your organization.

An account development representative (ADR) is a sales specialist focusing on attracting, qualifying and securing new leads for further engagement, conversion and nurturing by account executives.

An account executive (AE) is a sales specialist who has primary responsibility for one or more customer accounts (called a portfolio), commonly tasked not only to nurture and grow the company's relationships with said accounts but sometimes also to convert qualified leads into paying customers.

Accounts Payable refers to an accounting entry denoting the amount of short-term monetary obligation your company owes its suppliers, vendors and other service providers.

Accounts Receivable refers to the amount of money yet to be collected from your customers who purchased a product or subscribed to a service.

Accredited Investor - Legally, $200k+/yr (or 300 w/ spouse) take-home or 1M+ assets.

Amortization - paying off debt on a fixed schedule or spreading a write-down over time.

Analytics is the active study of different types of data with the aim of discovering meaningful patterns and translating these into insight (such as historical analyses and forecasts), or action (such as those intended to improve business performance).

Annual Recurring Revenue (ARR) is the value of contracted, often subscription-based revenues normalized for one calendar year.

Application Program Interface (API) is an accessible technical framework for exchanging data.

Applicant Tracking System (ATS) is a giant fancy excel chart used to follow hiring.

Artificial Intelligence (AI) refers to a system of computers, software, machines and processes that simulate certain aspects of human intelligence such as image perception, voice recognition and reasoning.

Average Contract Value (ACV) is the average revenue you derive from a single customer in a given period. It is called Annual Contract Value (ACV) when annualized and Average Purchase Value (APV) when the revenue derived is not subscription-based.

Average Sale/Selling Price (ASP) is a term that may refer to the average price of a product in a given market or channel or the price a certain class of products or services is commonly sold for.

B

B2C2B is an acronym for Business-to-Consumer-to-Business, a model for selling, relationship-building or engagement.

Base Salary refers to an agreed-upon amount of payment an employee received as compensation for work rendered.

Baseline refers to a minimum level or starting point from which further measurements or comparisons can be made for analyses, forecasting, performance improvement or strategy formulation.

BASHO Email is a customer engagement sequence using voicemail and email messaging aimed at increase the likelihood of a positive response from prospects.

A bonus is a gift or additional compensation given on top of the standard pay or fee, often serving as a reward for outstanding performance or for achieving certain business targets.

Bookings are the net new contracts signed, in dollar amounts (typically ACV or TCV).

Business Intelligence (BI) refers to the interpretation of (primarily internal) data to inform product and market decisions.

A business development representative (BDR) or sales development representative (SDR) is a sales specialist focusing on finding new prospects, establishing foundational relationships, and refreshing the sales pipeline with new leads for account executives.

A buyer is an individual or organizational entity that purchases a product or subscribes to a service.

Buying Intent refers to the apparent likelihood of a person or organization of purchasing a product or service as inferred from behavior such as online browsing, media consumption, document downloads, event participation.

C

Call for Proposal (also: RFP is similar) is the process by which a company asks for something to be sold to them. Competitors usually compete to win the client's business.

Challenger Sales Model is a sales framework that takes the disruptive approach to solution selling, where customers are pushed beyond their comfort zones to embrace new ideas for their business. It alludes to the Challenger, one of five sales representative profiles as classified by CEB (now Gartner). The five profiles are Challenger, Hard Worker, Lone Wolf, Problem Solver and Relationship Builder.

Champion/Challenger Test is a testing approach for determining the best engagement strategy for a given market segment, wherein the Champion represents your current production/servicing paradigm while the Challenger(s) represent new or different ways of doing things.

Channel Partner is a person or organization that offers services or products on behalf of another entity, mostly via a co-branding agreement.

Churn is a term that describes the percentage of customers that leave or cancel a service or product within a given period of time.

C-Level or C-Suite Executives (CxOs) are usually listed as Chief Executive Officer (CEO), Chief Technology Officer (CTO), Chief Marketing Officer (CMO), Chief Financial Officer (CFO).

Clawback means contractual provision or an action involving an employer or benefactor taking back money already released to an employee or beneficiary.

Click Through Rate (CTR) is typically expressed as a percentage and refers to the number of clicks on a link (usually an ad) divided by the number of times the page containing the link is shown.

A client is an entity who pays another entity for products purchased or services rendered. Also called a customer.

Closed Won is the status of an opportunity where the deal has been closed with the prospect/lead who is now considered a customer.

Cold Call is an attempt to engage a prospect (via a personal visit or a voice call) who have no prior knowledge about or contact with the salesperson making the call.

Commission is the amount of money a sales professional earns for reaching a specific sales volume or for executing one or more business transactions.

Compounded Annual Growth Rate (CAGR) is the measure of growth over different time periods. Consider it the growth rate that gets you from the initial investment value to the ending investment value - e.g. we grew 72% CAGR ( not the same value as YoY).

Content refers to a material or document released in various forms (such as text, image, audio, and video) and created to inform, engage or influence specific audiences.

Content Management System (CMS) is a computer program or software application used to create, modify, store and manage digital content.

Conversion is the process of turning a target consumer into a paying customer; or more generally, the point at which a user performs a specific action favorable to a marketer or a seller.

Cost of Goods Sold ( COGS) relates to the incremental cost of producing one good (e.g. one subscription.)

Cost Per Click (CPC) is an advertising metric by which advertisers pay a bidding fee based on the number of people who click their ads. Commonly used in Google Adwords and Facebook Ads.

Cost Per Impression (CPI) is an advertising metric by which advertisers pay a bidding fee based on the number of eyeballs that are exposed to their ads. Commonly used in Google Adwords and Facebook Ads.

Covenant is a formal written promise stating that certain activities will or will not be carried out. Restrictive covenants include NDAs and non-compete agreements.

Customer is an individual or an organization that purchases a product or signs up for a service offered by a business.

Customer Acquisition Cost (CAC) is the cost that is required to acquire a new paying customer for a product or service.

Customer Relationship Management (CRM) is a system, set of practices, and associated technologies used to record, manage and analyze customer data and interactions, with the aim of improving customer engagement and revenue.

Customer Success is a proactive mindset, function, department or strategy commonly adopted by B2B companies to optimize business with customers, reduce churn rate, drive profits and increase the predictability of recurring revenue.

D

Dark is a description for the state wherein a prospect have become unresponsive to calls, invitations, emails and other attempts at engagement (e.g., Mr.Brown has gone dark.)

Data is a set of quantitative and qualitative facts that can be used as reference or inputs for computations, analyses, descriptions, predictions, reasoning and planning.

Day Sales Outstanding (DSO) is the time after acquiring a client before actually getting paid.
Days to Term Sheet is the time from first contact to signing - average is 37 days.
Deal Closing (or Closing a Deal) is the process of completing a sales transaction wherein the prospect agrees to purchase a product or sign up for a service.

Decision Maker in the context of sales, is a person who possesses the required expertise and authority in making purchase decisions.

De-dupe (de-duplicate) is the process of eliminating duplicate data such as records, accounts, contact details and other information,

Demand Generation is a marketing process that aims to build awareness and excitement about a company's products and services, often used by businesses to promote new offerings or feature sets, reach new markets, generate consumer buzz and drive customer loyalty.

Dialer is a computer software, application or electronic device that automates the process of making phone calls.

Direct Mail is a communication channel where newsletters, catalogs, brochures, and other documents are sent via traditional postal services (such as the US Postal Service) that physically deliver parcels (also called snail mail).

Discount means a promotional reduction in the cost of a product or service, commonly deployed to speed up sales.

A discovery call (might be used interchangeably with a qualifying call) is the first call with a potential customer, designed to determine if they are a good fit - wherein the seller can start building rapport, set the tone for the relationship and gain deeper insight about the prospect's challenges.

Doing Business As (DBA) is simply a rebranding or sub-branding - meaning, the name under which they operate their business differs from its legal, registered name.

Double Trigger is a clause that accelerates vesting when an employee is let go (without due cause) in an acquisition.

Drag Along Rights allow a simple majority of investors to effect legal change (usually a sale).

Draw on Sales Commission is a form of compensation for sales professionals that is released in advance against expected commissions or earnings. Also known as "Draw Against Commission" or simply "Draw."

Drip Campaign is an automated response email that is sent after a certain amount of time.

E

EBITDA (earnings before interest taxes, depreciation, and amortization) - the accounting standard that large companies use.

E-Commerce is a field, platform, or environment where the buying and selling of goods and services are transacted online.

Employee Engagement is the state, level, or process of building employee commitment to an organization, reflected in how much they strive to improve the company's image, well-being and profitability.

End of Day (EOD) also: Close of Business (COB)

Engagement is the state or process of keeping a specific class of audience (employees, management, customers, etc.) interested about a company or brand and invested in its success because of its perceived relevance and benefits to the audience.

Enrichment means the act or process of upgrading the value or improving the quality of something (such as a product, service or function) that induces the target beneficiary (customers, employees, etc.) to have a better experience, or derive a deeper meaning, connection and attachment to the product or function.

Enterprise Resource Planning (ERP) refers to software that seeks to centralize purchasing, inventory, shipping and fulfillment, product planning, HR, and more.

Entrepreneur in Residence (EIR) refers to when a venture capital firm hires a successfully exited founder to do deal flow/diligence (see also: VCR - VC in Residence).

EOQ is an acronym for End of Quarter.

EOY is an acronym for End of Year.

Equity means a common stock, preferred share or other forms of security that represent ownership interest in a company.

F

Fair Market Value (FMV) is the price that a reasonably interested buyer would be willing to pay for a given asset or service. This is very difficult to compute, but used to value companies.

Firmographic is a set of descriptive attributes of prospective organizational customers that can be used to classify firms into relevant or applicable market segments.

Fiscal Year is a financial accounting period of one year (that may or may not coincide with the calendar year), which is used by governments and businesses for taxation, budget planning, performance assessment, strategy formulation and other purposes.

Fortune 500 is a listing of the 500 largest companies in the United States based on revenue, compiled and published yearly by Fortune magazine.

Forward revenue is recurring revenue projected for the next 12 months. Public SaaS co's are valued based on this. The current median multiple is 5.0X forward revenue.

G

General Manager is an executive with varying levels of importance and range of responsibilities depending on corporate structure, but who generally leads a company unit or a branch, overseeing its performance, profitability and daily operations.

Global Business Unit (GBU) is a semi-autonomous component of a multinational corporation that focuses on a specific industry vertical or a specific set of functions, products or services, operating on a global scale.

refers to a plan, set of actions or road map that a company formulates with the aim of optimizing marketing and sales resources to establish the value of a new (or re-branded) product or service for consumers and achieve Go-to-market (GTM) strategy or Go-to-market plan competitive advantage, using methods such as advertising, distribution, pricing, direct sales and social media engagement.

Gross Margin refers to total sales minus the cost of goods sold (COGS). Median for true SaaS cos is 71%, but what are considered to be "good margins" varies in SaaS . If you are running a marketplace/transaction revenue business, be very clear about gross margin.

H

Horizontal refers to a specific offering or market opportunity (e.g. buying all the other medical CRMs so you're the only medical CRM provider)

I

Ideal Customer Profile (ICP) refers to a type or class of customer who possesses all the desirable attributes (such as gender, age, location, financial capacity, lifestyle, brand affinity, etc.) that increase the possibility of an opt-in or a purchase, (your perfect type of client).

Inbound refers to interest (could be sales or marketing driven) that comes - e.g. cold emails to you, submitted forms on your website, press inquiries, etc.

Inbound Sales is a process, method or transaction wherein purchases occur as a result of customers directly approaching, engaging and embracing your brand, achieved by focusing on their needs and strategically leading them to your solution.

An independent software vendor (ISV) is an organization specializing in making and selling software, designed for mass or niche markets.

Infrastructure as a Service (IaaS) refers to a type of cloud computing that provides digital computing resources over the internet. IaaS is part of 3 main types of cloud services, along with Software as a Service (SaaS), and platform as a service (PaaS). Examples of IaaS are backend functions like Amazon Web Services (AWS), Zapier, , Docker, etc.

Initial Public Offering (IPO) refers to the sale of stock issued by a private company and offered to the public for the very first time.

IVR Systems - interactive voice recording systems.

K

Key Accounts are whale spenders or VIP customers prioritized by sales reps and customer success; churn from these clients would be a detrimental loss to the company's revenue.

Key Performance Indicators (KPIs) are the most relevant measurable values that help indicate whether an organization or individual has succeeded at achieving targets or a desired level of performance.

Kickers are monetary bonuses or extra commissions offered to motivate sales professionals to exceed quota, showcase a specific service or product, or target a particular market segment.

L

Lead refers to a prospect or potential customer (who can be an individual or organization) that exhibits interest in your service or product; or any additional information about such entity.

Lead Generation is a set of activities aimed at generating interest around a product or service through methods such as 1. content marketing (blogging, podcasts, free downloads); 2. advertising (PPC, banner ads, Yellow Pages, sponsoring an event); 3. referrals (recommendations from existing customers and other people); 4. outbound marketing (cold email, cold calling), and 5. partnerships (joint ventures, affiliate marketing).

Lead Nurturing refers to the process of engaging and building long-term relationships with prospective customers through different marketing techniques that develop their preference for your product and services.

Lead Scoring is the process of assigning a relative value to each lead based on different criteria, with the aim of ranking leads in terms of engagement priority.

Lifetime Value (LTV) is the total value of a customer from a business perspective or in terms of revenue before they churn.

LinkedIn is a social network for the business community.

Loss Aversion is a psychological effect whereby people feel more strongly (negatively) about losing a sum of money than they do (positively) from gaining the same amount.

Low-Hanging Fruit refers to a class of prospective consumers or a market segment that requires the least level of effort to turn into paying customers.

M

Machine Learning is an aspect or type of artificial intelligence whereby a computer possesses the ability to learn various things by itself without explicitly being programmed to.

Marketing is the field, set of actions, or practice of making a product or service desirable to a target consumer segment, with the ultimate aim of effecting a purchase.

Marketing Qualified Lead (MQL) is a type of lead that has been evaluated - based on a given set of criteria - to have a higher likelihood of becoming a paying customer compared to other leads.

Messaging is the process of communicating your brand's value proposition, the benefits you offer, and the perceived meaning of such communication among your target audience.

Metrics are quantities that are measured and used to:

Assess a set of attributes such as a company's profitability.

Determine cost efficiency or an individual's job performance.

Implement corrections or remedial actions.

Make accurate revenue forecasts.

Formulate departmental or corporate strategies.

Mid-Market is a classification of business organizations in terms of scale (revenue, number of employees, etc.), occupying the segment between the small companies and large multinational enterprises serving the same market.

Minimum Viable Product (MVP) is a development framework by which a new product or website is built with bare minimum / basic features; just enough to satisfy early adopters. The point is to validate product-market fit and demand. This is usually a fast, crappy product thrown together to see if anyone will buy it. Speed of execution is the goal.

is the amount of reasonably regular and predictable income a company expects to receive every month, typically used in rental and subscription-based businesses. The formula for calculating MRR = ARR divided by 12. Monthly Recurring Revenue (MRR)

N

Natural Language Processing (NLP) is the crossroads of artificial intelligence and computational linguistics. This is where machines learn to interpret human language based on contextual meanings and use it to do things and obey commands (e.g. Amazon's Alexa uses NLP to take what you say and run commands with it.)

Needs Assessment is a process for analyzing a system, person, function or organization with the aim of determining what the entity lacks to achieve a desired state or outcome, usually involving the identification and classification of specific needs according to their level of importance.

Net Asset Value (NAV) refers to value per share in a mutual fund or ETF.

Net New Business is a prospect that you have newly converted into a paying customer or an existing account that has been dormant for a long period but has been re-engaged and reactivated as a revenue-generating account.

Net Promoter Score (NPS) is a rating used to gauge the loyalty or satisfaction of a firm's customer relationships. This survey is typically administered on a scale of 1-10, with 9-10 considered as promoters, 6-8 as passives, and 1-6 as detractors.

Net X indicates payment is to be delivered in X days (typical: Net 30 or Net 60).

O

On Track Earnings / On Target Earnings (OTE) refers to a common sales pay structure composed of a base salary with an additional amount of commission. For example, this would refer to a sales rep's take-home pay if they are meeting quotas and earning expected commissions. OTE is an estimation; over/under quota reps will make different salaries depending on performance.

Onboarding is the process or act of introducing a new customer to your product or service; or integrating a newly hired employee into your workforce or team.

Opportunity (also SQL, Sales Qualified Lead) is a lead that has been determined to have a higher likelihood of opting in, subscribing or making a purchase based on a set of criteria.

Optimization is the process or act of altering a system, design, or procedure such that it 1) attains full functionality or efficiency, or 2) generates maximum output, benefit, or impact.

Org Structure is a system by which the hierarchy, lines of authority, and interrelationships of teams, roles, responsibilities, and functions in an organization are defined.

Organization is a cohesive group of people working together and formally bound by a shared identity (e.g., one team, company, club, etc.) and a common purpose (e.g., business growth, athletic victory, etc.).

P

Platform as a Service (PaaS) refers to selling either a lightweight product with tons of integrations/apps or just the marketplace (e.g. Salesforce, Slack, Zapier).

Plays is an engagement strategy, set of actions, series of tactical steps, or an agreed upon selling approach developed to be repeatable and customized to deliver the highest likelihood of closing a deal with a specific group of prospective customers during a set period.

Point of Contact (POC) is the person or unit representing an entity, typically tasked to facilitate decision-making and coordinate the flow of information to and from the entity.

Presidents Club is a prestigious award - often the most coveted in a sales organization - given to elite performers for exemplary achievements. The award often involves generous prizes and time spent (vacation, dinner, etc) with the organization's key executives.

Pricing/Price is the amount of money needed in order to purchase the service or product.

Pro rata is a Latin phrase that describes a proportional allocation of income, expenses, or other quantities to their component items based on these items' original share of the total amount.

Pro rata rights refer to the right of first refusal (ROFR) given to investors (typically institutional ones) that allow them to buy an equivalent amount of equity that they would 'lose' due to dilution in the round(s) after the one they originally invested in.

Procurement is the process of finding and acquiring goods and services, usually involving demand assessment, bid reviews, approval requests and transaction logging.

Product Lifecycle Management (PLM) is the process of managing a service or product across its entire lifecycle - ideation, design, development, deployment, termination/disposal.

Product Qualified Lead (PQL) is a potential customer who meets a set of predefined criteria and have used a benchmark product(s), indicating a relatively higher likelihood of making a purchase.

Professional Employer Organizations (PEO) is a firm that provides business/administrative services that employers can outsource. Many services can be outsourced via PEOs - such as employee benefits, payroll and workers' compensation, recruiting, risk/safety management, and training and development.

Profitability is the potential, degree, metric, ability or relative efficiency of a business to yield financial gain (i.e., profits) after all relevant expenses and costs have been deducted.

Proof of Concept (PoC) is a study, prototype, or demonstration attempting to prove that a business idea is feasible and has the potential to be successful.

Purchase Order (PO) is a document issued by a buyer to a seller to indicate the services or products the buyer intends to subscribe to or purchase at the indicated cost.

Push Counter is a dashboard tracker used in some CRM's such as Salesforce to monitor the frequency at which closing an opportunity is being pushed/postponed from period to period.

Q

Quarter is a three-month period in a company's fiscal year commonly used to make comparative performance analyses, detect or forecast business trends, report earnings, and pay shareholder dividends.

R

Ramp up may refer to 1) the state at which full productivity (such as quota attainment) has been achieved by a salesperson or team; 2) the effort or campaign to achieve such a state; or 3) the amount of time or the rate at which a salesperson or a team achieves quota. Also called "Ramp Rate" or "Ramp up Time".

Recruiter is a person or agency whose primary purpose is to find, assess, hire and onboard people as employees in a company or as members of an organization.

Relationship Business Management ( RBM) refers to the process of transitioning customer interactions from a transaction-based paradigm to one of long-term subscription.

Request for Information ( RFI) is a business document that aims to gather textual information about the offerings and capabilities of business entities such as vendors. Less rigorous than RFPs.

Request for Proposal (RFP) is a business document that requests vendors or service providers to submit a proposal or bid during a procurement process.

Request for Quotation (RFQ) is a business document asking suppliers or service providers to give a comprensive quote/pricing for the purchase of an item(s) or the completion of a specific task.

Request for Tender (RFT) is a formal process where suppliers or service providers are invited to submit a bid for the procurement of an item, commodity or service.

Return on Investment (ROI) is a metric - commonly expressed as a percentage - that indicates the efficiency or profitability of an investment, computed by dividing the benefit (return) by the cost of investment.

Revenue is the amount of money a business generates during a specific period such as a year or a quarter; also called sales.

Right of First Refusal (ROFR or RFR) is a contractual right granting its holder the option to perform a specific business transaction with an entity before any such transaction is offered to a third party.

Rule of Reciprocity is a sociological rule that compels a person to treat others positively with the expectation that the person will be treated the same way.

S

SaaS is an acronym for Software as a Service.

Sales Automation is the act, practice or technique of using software to simplify, speed up or streamline the entire sales process or specific component activities such as customer tracking, forecasting, and inventory monitoring.

Sales Sequence is the established order of activities (such as voice calls and emails) and the frequency at which your sales team engages a prospect or an account, as guided by data analytics.

Sales Champion is a prospect with influence and authority who also deeply understands and likes your product to the point of advocating for its adoption and success.

Sales Coaching is the process of helping sales professionals improve their performance, efficiency, and impact largely through behavioral changes and the development of new skills.

Sales Development Representative (SDR) or Business Development Representative (BDR) is a sales specialist focusing on finding new prospects, establishing foundational relationships, and refreshing the sales pipeline with new leads for account executives.

Sales Director is a senior-level executive who oversees an organization's sales operations by 1) leading the formulation and execution of strategies, plans and policies for national or international sales 2) proposing and rationalizing departmental budgets; 3) supervising regional sales managers; and 4) ensuring continuous sales growth for the company.

Sales Funnel is a visualization of the sales process that defines the stages through which prospective customers go through as they are led by sales professionals towards a purchasing decision.

Sales Kickoff is a major annual event for sales organizations, often held as a celebratory gathering where key achievements in the prior year are recalled, new revenue and organizational targets are set, and inspirational talks/strategy presentations/keynote speeches are given by guest dignitaries and top executives to galvanize the salesforce to deliver high performance in the coming year.

Sales Lead is a potential consumer of your company's product or service who have 1) expressed interest about your offerings, and 2) shared contact information.

Sales Manager is an executive who leads a sales unit, team or department by setting goals and meeting targets, formulating plans and policies, designating tasks, and developing salespeople.

Sales Partnerships is a formal collaboration between individuals or organizations aimed at bolstering the sales performance of a product or service for mutual benefit.

Sales Productivity is a metric that indicates how efficient a sales unit is at closing sales and generating revenue for the company, based on sales volume, payroll expenses, level of personnel activity and other factors.

Sales Prospect is a potential consumer of your product or service who meets a given set of benchmarks; typically a sales lead whose financial capacity, buying authority and willingness to purchase are found sufficient enough to qualify and be upgraded in the sales funnel as a prospect.

Sales Qualified Lead (SQL) is a potential customer that has already met the criteria for MQL and has further shown a higher likelihood of opting in or making a purchase. SQLs are flagged by sales development representatives and forwarded to quota-driven Account Executives (AE) for closing-level engagements.

Salesforce Administrator refers to an individual - usually a team leader or manager - tasked to maintain high employee productivity and engagement through technology, process improvements and other methods; also a person tasked to operate and maintain the Salesforce CRM.

Sandler Training is an organization that trains professionals around the world on sales performance, management, and leadership.

Scraping is the process or technique of extracting large amount of data from websites. Also called data harvesting, data scraping.

Segmentation is the process of subdividing a large market into distinct partitions (or segments) based on demographics and other factors, with the aim of formulating and implementing separate strategies to better engage the consumers in each segment.

Selling, General, and Administrative (SG&A) refers to non-production expenses that are often itemized in a company's income statement under operating costs. These include business management expenses as well as costs incurred in the promotion, sale and distribution of the company's products and services.

Sender Policy Framework (SPF)/DomainKeys Identified Mail (DKIM) verification are online security processes that prevents email fraud, phishing, impersonation, spam, spoofing, and other malicious online activities.

Service Level Agreement (SLA) is a contract between a service provider and a consumer that specifies the quality, availability, restrictions, and other aspects of the service.

Serviceable Available Market (SAM) is the portion of the Total Addressable Market (TAM) that can be reached by a business based on its current capabilities or prior track record (i.e., how much of the market you could realistically reach).

Serviceable Obtainable Market (SOM) is the portion of your Serviceable Available Market (SAM) that you can reasonably capture in the short term. This is the smallest of the three market scales (TAM, SOM, SAM).

Share Purchase Agreement (SPA) is a contract between a company, its shareholders, and investors that sets the basic terms for the purchase and sale of shares. Also called Share Sale Agreement (SSA).

Shareholders' Agreement (SHA) is a contract among the shareholders of a company prescribing how the company's operations should be conducted and stipulating the rights and obligations of shareholders.

Signaling is a process in which a consumer conveys readiness to purchase your product or service as indicated by "signals" or triggers such as willingness to sign up, participation in events, asking questions about your solutions, etc.

Siloed is a descriptive term for an organization whose units, teams or departments lack collaboration, coordination or synergy because they are run and managed as separate and exclusive bubbles, towers, or "silos". A siloed team misses out on opportunities to benefit from interactions with other teams. Teams and individuals who prefer such arrangements are said to have a "silo mentality."

Single Sign On (SSO) a method that allows access to multiple but independent software systems using a single ID and password. Considered safer, both in cybersecurity and in enterprise permissioning.

Small & Mid-Size Business (SMB) is a business organization that straddles the middle of the scale between an office/home office (SOHO) and large enterprises, having varying number of employees and revenue level depending on location. In some classifications, a small business has fewer than 100 employees while a mid-sized business has 100-999 workers.

Smarketing is the process of closely aligning the sales and marketing operations of a business, with the aim of increasing revenues via a shared integrated strategy.

Software as a Service (SaaS) is a software distribution model where customers access and use the software under a subscription agreement. Almost always, the service is accessed on the Internet using cloud and browser technologies.

Software capitalization is an accounting method that treats expenses related to software procurement or development as fixed assets.

Solution is a combination of ideas, strategies, processes, technologies and services that effectively helps an organization achieve its goals or hurdle its challenges.

Solution Selling is a sales approach commonly adopted in a B2B environment where the salesperson probes the customer's problem(s) and develops/proposes a solution using the seller company's products or services.

Spiff refers to a quickly awarded incentive - such as an immediate financial bonus, paid vacation, or non-cash prize - for meeting a milestone (e.g., first premium sale of the day) or performing a specified task (special quota attainment within a specified time frame). Employers, managers and other entities offer spiffs when introducing new products or hiking up production for a given period. Business people sometimes treat spiff as an acronym, ascribing the words "Sales Performance Incentive Fund" to form its meaning.

SPIN Selling is an acronym for four types of questions (Situation, Problem, Implication, Need-payoff) a sales professional should ask a prospect to establish a customer-centric selling paradigm and increase closing rate.

Stakeholder is an entity with an interest in a company, process, or product, and which is typically concerned about its wellbeing.

Statement of Work (SOW) is a project management document that defines all the parameters - nature, scope, deliverables, activities, costs, schedule - of work being performed by a vendor for a client.

Strategic Investment/Smart Money/Corporate Venture Capital (CVC) refers to investments made by venture capitalists (VC), angel investors and corporations in startups and businesses they deem promising. In addition to cash investments these types of investors also provide non-cash value such as market insight, customer networks, domain expertise, branding, and promotion.

Structured data refers to highly organized information that can easily be added into, managed, and searched for in a database

Subject Matter Expert (SME) is a person who is considered an authority or an expert in a particular domain, topic, or field.

System of Record (SOR) is an information storage and management system that protects data integrity, and serves as the authoritative source for specific data items in systems where multiple sources of the same items exists.

T

Target/Targeting refers to the specific group or subset of potential consumers a company plans to sell its product; or the process involving the strategic identification and engagement of such group.

Tenor refers to the period or amount of time left for fully settling a loan until the financial contract defining its terms and conditions expires.

Top Level Domain (TDL) is among the highest ranking domain type in the hierarchical Domain Name System of the Internet (DNSI). Examples include the domain name extensions .com, .info, .net, and .org.

Total Addressable Market (TAM) refers to the largest possible revenue opportunity for a specific business.

Total Available Market (TAM) refers to the total revenue potential for a specific product or service, including its future market imprint.

Total Value to Paid In (TVPI) refers to the ratio of distributed and undistributed investments in a fund to the amount of invested capital. It is a metric often used to measure fund performance.

Touches are units of milestones or points of contact used to measure the marketing effort it takes to transform a prospect into a viable, qualified lead. Also called touchpoints.

Tranches refer to slices or portions of debt or securities often released in sequence, based on a specified periods of time.

Triggers are a set of signals or occurrences that meet certain criteria to be considered an opportunity to make a sale.

Twitter is a free-to-join social network with a micro blogging service that allows the sharing of links, images and videos as well as the publishing of short posts called tweets.

U

Unique Selling Point/Proposition (USP) is a marketing concept that refers to the distinct advantage (lowest price, highest quality, different component materials, or new service features, etc.) a business has over other businesses catering to the same market or audience.

Unit Economics refers to the application of economic principles as they impact a single entity such as a business or a customer. Taken this way, quantities such as Customer Acquisition Cost (CAC) and Lifetime Value (LTV) become meaningful metrics that help a business tweak its operational model to achieve higher margins or levels of profitability.

Up and to the right is a description of a good business or sales performance, referring to the portion of a line graph where positive growth over a period of time is usually positioned; also called hockey stick growth.

User means a person who uses or consumes a product or a service, usually a digital device or an online service.

User Experience (UX) covers all aspects that relate to a user's interaction with a product, service, business, or brand, especially those factors that impact the user's emotions, viewpoint, attitude, and behavior. In digital marketing, an excellent UX help drive excellent Call-to-Action (CTA) performance.

User Interface (UI) refers to the all the elements that allow people to access, use and interact with appliances, software, digital devices and other machines. Web and mobile sites for example, use menus, buttons, and hyperlinks to enable users to navigate a web page or an app. Home appliances use knobs, touch screens, levers and other means to enable human interaction.

Unicorn is a term used to describe a startup company valued at over $1 Billion.

V

Value Proposition is a statement or message that encapsulates the reasons - such as benefits and unique attributes - consumers would want to patronize a brand or purchase a product.

Value statement is an official declaration that informs the customers and staff of an organization about the company's top priorities and its core beliefs.

Value Triangle is a concept in sales and marketing that describes the interrelationships of three factors: cost, quality and speed in the determining the value of a product or service.

Vertical refers to a market where a business targets only a small subset of customers such as a specific industry, sector, profession, or niche. For example, manufacturers of jet plane engines cater only to companies that produce or maintain jet planes.

Vice President (VP) is a senior executive in an organization who heads a specific operation or unit, oversees the achievement of strategic targets, and reports directly to the company president.

Video Conferencing refers to the technology behind or the act of establishing a visual connection between two or more people positioned in different locations to facilitate remote communication.

Virtual Machine (VM) is primarily a software-driven solution that emulates a complete and conventional computing environment, equipped with an operating system and a dedicated hardware.

W

Warm Call is the process or act of calling or visiting a sales prospect with whom the sales professional has had a prior contact such as during an event or via a referral.

Warm Email is the process or act of emailing a sales prospect with whom the sales professional has had a prior contact such as during an event or via a referral.

Warrant refers to a contractual right entitling the holder to purchase shares in the issuing company during a specified period for a fixed amount, called exercise price.

White Hat is a descriptive term to denote good and lawful behavior, but came to also include legalized activities (including sanctioned hacking) that are otherwise illegal in a different context. Many companies pay for White hat hackers to stress-test their computer systems and expose vulnerabilities.

White Label is a term describing a product or service that can be purchased by a business entity and legally re-sold, marketed, and distributed under the entity's own brand or trademark. Most of these products are turnkey and lightweight.

Wireframes are rough or low-fidelity representations of a service or a product that show how either is structured and organized. In web development, wireframes serve as one of three types of modeling, the other two of which are prototypes (a much detailed and interactive representation of a website), and mockups (the most visually-intensive representation to convey styling and visual appeal).

Also published on Medium.

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260 Sales Terms From A - Z: The Updated Glossary of B2B Sales Definitions | Sales Hacker

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With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we'd take a moment to bring it back to BASICS - that's why we've rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

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Looking for some good adjectives for your resume? Well, you've come to the right place! Our experts have created a comprehensive list of all the best resume adjectives, as well as a guide on how to use them effectively. On the other hand, if you'd rather get straight to writing your resume, take a look at our how to write a resume guide, or get one done in minutes with our professional resume builder.
Table of Contents

1. The Ultimate List of Resume Adjectives by Category

2. Five Weak Words You Should Avoid at All Cost

3. How to Use Resume Adjectives Effectively

4. When Not to Use Them

1. Resume Adjectives by Category

The following is a list of powerful adjectives that you can use to make your resume pack the punch you need to land an interview. But be warned, using them improperly can make your resume seem hollow. Be sure to check out our guide on using resume adjectives below to make sure you don't make this mistake.

Adjectives by Industry and Skill:

Analytical/Critical Thinking:

Doing a lot of work that requires you to put your thinking cap on? These words are perfect for describing the meticulous and calculating tasks you do on a daily-basis. They are particularly useful if you work in industries that require complex analytical thinking, such as finance, engineering, and information technology (IT).

Creativity & Innovation:

Demonstrating that you are a creative innovator has never been easier! The list below will enhance your professional experience section and have the hiring manager begging you to join their team.

Effectiveness:

No matter what industry you work in, proving that you have what it takes to do your job effectively is essential. These words are especially useful to make your skills section seems even more impressive.

Our comprehensive library of free downloadable resume templates is another excellent tool for making sure you have the best resume possible!

Enthusiasm:

Energy! Passion! Dedication! Hiring managers love it when you display your genuine interest in the job. Use these words to show them that your high-spirits can't be matched!

Hard-working:

Are you a driven and motivated individual? Are you willing to work tirelessly through the night to complete a key project? Emphasize this desirable personal trait with the list below!

Organization:

Organizational skills are needed for anyone in assistant or managerial positions. These words will help you describe your expertise in accomplishing tasks in an orderly and practical manner.

Reliability:

Just as the sun rises in the east and sets in the west, you can be counted on to perform - no matter the task. Use these words if you work in an industry where being dependable is key, such as law enforcement, healthcare, and finance.

Teamwork & Communication:

A friendly nature and the ability to communicate clearly are crucial characteristics for anyone who works in teams, or deals with customers on a daily basis. These words will help you describe that you're skilled at working in teams and keeping clients happy.

Our comprehensive library of free downloadable resume templates is another excellent tool for making sure you have the best resume possible!

Versatility:

Do you work in a fast-paced environment that throws a diverse range of tasks at you everyday? Use the table below to prove that you are the master of multitasking.

Looking for more ways to improve your resume? Using a qualifications summary could be just what you need to help set yours apart!

2. Five Weak Adjectives You Should Avoid at All Costs

1. Knowledgable:

Saying you are knowledgeable means nothing to the hiring manager. You have to prove it. Instead of using such a hollow descriptor, use words that describe the extent of your knowledge. Take a look at the examples below:
Weak:

I am a knowledgeable Software Engineer.
Powerful:
2. Experienced:

Experienced falls short in much the same way as knowledgeable. Both lead us into the trap of thinking we have proved our worth, when in reality such adjectives are nothing but empty words. Specifically stating what you are experienced in, and then emphasizing that experience with the proper adjective, makes for a much stronger statement.
Weak:

I am an experienced Software Engineer
Powerful:
3. Results-oriented:

This is yet another word that doesn't mean anything without proof. It is also completely unnecessary to use it on a resume, because a well-written professional experience section should be all about showcasing the results of your actions. After reading through your work history, the hiring manager should already be convinced you are results-oriented - stating so is completely redundant.
Saying it is Weak: Demonstrating it is Powerful:
4. Various:

Using various - and other similarly vague quantity adjectives - can be dangerous because they give you a false sense of security. For example, when you state that you are "skilled in various techniques," you make the mistake of thinking you are showcasing your versatility. However, by not being specific, it actually seems like you are trying to hide your lack of versatility.
Vague is Weak:

Supported clients in complying with IT security standards across various frameworks.
Specific is Powerful:

Supported clients in complying with IT security standards across HIPAA, PCI, GLBA, NIST, and ISO 27001 frameworks.

5. Self-starter:

A lot of "experts" will try to convince you that this is a must-have resume adjective. Don't listen to them. Buzzwords such as this are just that - an annoying buzz in the hiring manager's ear. You want words that will sting like a bee and get their attention.

The simple act of saying you are a self-starter doesn't prove anything. Instead, at the start of each of your professional experience bullets, use action verbs that show your independence and initiative. Volunteered, initiated, spearheaded, and implemented are all good examples. Take a look at the the bullets below, and think about which candidate really seems like a self-starter.
Weak: Powerful:
3. How To Use Resume Adjectives Effectively

Using adjectives to create a powerful resume isn't about throwing in some fancy-sounding buzzwords to make yourself seem like a super cool dude (or dudette). This will have the opposite effect, and make your claims sound hollow.

The true power of resume adjectives lies in their ability to enhance and emphasize the points you are already proving. This guide will go through each main section of a typical resume and show you how you can use certain words to strengthen them.

a. Career Objective: Emphasize your experience, knowledge, and personal traits

A career objective (or resume objective) is a short (but sweet) introduction designed to showcase your skills, experience, and attributes in a way that captures the hiring manager's attention. Spicing it up with some tasty adjectives is a great way to help accomplish this.

You can use them to emphasize the extent of your experience, and showcase your personal traits. However, don't describe yourself - doing so will weaken your statements instead of enhancing them. Take a look at the examples below to get a better idea of what we mean:

The impression you get from the second example is much more powerful. By describing your experience as extensive, you give the hiring manager the feeling that it is somehow more valuable than if you had just written 5+ years experience.

In addition, by enhancing their actions with words such as heartfelt, compassionate, and sincere, the candidate showcases their enthusiasm and compassion - all without the need to specifically describe themselves.

b. Professional Experience: Enhance your actions

In your professional experience section, use adjectives sparingly. They should only be used in cases where they legitimately enhance your actions and achievements, or describe the manner in which you performed an action. Otherwise, they can make your resume seem fluffy and unprofessional.

Take a look at the examples below to get a better idea of how to use them properly:
Example 1: Example 2:
As you can see, while the normal statements are still strong bullet points, the addition of adjectives strengthens them even further.

c. Skills: Sharpen your skills

In your skills section, only use adjectives to emphasize your level of skill with a given technique or tool. Most of the words you can use for this are found in the Effectiveness category of our list. Let's take a look at some comparisons:

Describing your skills in this manner makes your them seem sharper, and leaves a greater impression on the hiring manager. Just be sure not to over-embellish, or you could get into trouble during the interview.

4. When Not to Use Resume Adjectives

At this point, if you're not using adjectives in one of the ways outlined in our guide above, then you might want to recheck your usage. However, since we're a nice group of helpful guys and gals here at Resume Companion, we've also listed some of the ways you should avoid using them:

a. In place of quantification

Never make the mistake of using an adjective to describe something that could instead be quantified with a number. For example:

Don't write:

Do write:

Managed budget in excess of $300 million

Saying the budget was enormous is a subjective statement and it's also extremely vague. Using specific numbers is more effective at emphasizing the enormity of the budget, and also gives the hiring manager a clear idea of your abilities.

b. If you can't back up your claim in an interview

Don't use adjectives just to sound impressive. Always make sure that what you are saying is true. Otherwise, when asked about specifics in an interview, you will fall flat on your face.

In your skills section, don't say you're an expert in something unless you can prove it in an interview. It's better to have no enhancements in your skills section at all than to make false claims. The same goes for your professional experience section - don't use adjectives to enhance or emphasize your actions unless your claims are true.

Let's take another look at our earlier example:

Led 10-member team in conducting the day-to-day operations of the plant, ensuring smooth manufacturing of products, and facilitating the cost-effective implementation of 7 new groundbreaking production strategies.

When making a statement like this, you need to be aware that the hiring manager may ask for more details in your interview. As such, before you make such declarations, you need to be able to answer the following type of questions:

If you can't answer these types of questions for each of the descriptions you are using, get rid of them. If you don't, you could be in for a world of trouble in your interview.

c. To describe yourself

This rule is a bit less stringent, but generally speaking it's best to avoid using adjectives to describe yourself. It gives you the illusion that you have impressed the hiring manager, when in reality you have proved nothing.

As Ned Stark from Game of Thrones once said, "words are wind, hiring managers only care about proof" (not 100% sure about the hiring managers part). Only use adjectives to describe yourself if you are prepared to back it up immediately afterwards.

If you are a certified or licensed member of a particular field, then feel free to describe yourself as such in your career objective! Just remember to list your specific certifications or licenses later on.

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135 Power Adjectives for your Resume | Resume Companion

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Looking for some good adjectives for your resume? Well, you've come to the right place! Our experts have created a comprehensive list of all the best resume adjectives, as well as a guide on how to use them effectively.

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adjectives

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One of the first questions you may be asked in a job interview is, "How would you describe yourself?" While you have several options when deciding how to answer this question, the key is to explain why your specific experiences and attributes make you the best fit for the role.

When an interviewer asks you to talk about yourself, they're looking for information about how your qualities and characteristics align with the skills they believe are required to succeed in the role. If possible, include quantifiable results to demonstrate how you use your best attributes to drive success.

How to answer, "How would you describe yourself?"

To help you decide how to describe yourself in an interview, consider these examples:

I am passionate about my work.

Every employer seeks to hire people who enjoy their work, but the word "passion" evokes feelings of dedication and loyalty. When someone is passionate about the work they're doing, they're naturally committed to quality and positive outcomes.

Example: "I am passionate about my work. Because I love what I do, I have a steady source of motivation that drives me to do my best. In my last job, this passion led me to challenge myself daily and learn new skills that helped me to do better work. For example, I taught myself how to use Photoshop to improve the quality of our photos and graphics. I soon became the go-to person for any design needs."

I am ambitious and driven.

Ambition and drive are two qualities that are essential to success and growth in many jobs. When an employer hires an ambitious candidate, they can rest assured this new hire will consistently seek ways to improve themselves and keep their eyes firmly set on their next goal.

Example: "I am ambitious and driven. I thrive on challenge and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness. In my previous role, I was promoted three times in less than two years."

Related: Interview Question: What are Your Future Goals?

I am highly organized.

An organized candidate is a detail-oriented candidate and someone an employer can trust to meet deadlines. This quality is especially important in administrative positions, project management and other roles that require adherence to process and quality.

Example: "I am highly organized. I always take notes, and I use a series of tools to help myself stay on top of deadlines. I like to keep a clean workspace and create a logical filing method so I'm always able to find what I need. I find this increases efficiency and helps the rest of the team stay on track, too. In my last role, I created a new filing process that increased departmental efficiency 25%."

Related: Interview Question: "How Do You Handle Stress?"

I'm a people-person.

Some people are naturally outgoing, conversational and quickly find ways to feel at home in groups of complete strangers. This attribute is especially helpful for professionals in customer service and sales positions.

Example: "I'm a people-person. I love meeting new people and learning about their lives and their backgrounds. I can almost always find common ground with strangers, and I like making people feel comfortable in my presence. I find this skill is especially helpful when kicking off projects with new clients. In my previous job, my clients' customer satisfaction scores were 15% over the company average."

I'm a natural leader.

While you can teach people management skills, some people naturally take on the role of a leader in group settings. Employers often seek natural leaders for leadership and non-leadership positions because they set a good example and can boost team morale.

Example: "I'm a natural leader. I've eventually been promoted to a leadership role in almost every job because I like to help people. I find co-workers usually come to me with questions or concerns even when I'm not in a leadership role because if I don't know the answer, I'll at least point them in the right direction. In my last two roles, I was promoted to leadership positions after less than a year with the company."

Related: Leadership Skills: Definitions and Examples

I am results-oriented.

A results-oriented candidate is someone who keeps the end goal in mind and knows which resources it will take to get there. Employers know when they hire someone who is results-oriented, they will do whatever it takes to get the job done.

Example: "I am results-oriented, constantly checking in with the goal to determine how close or how far away we are and what it will take to make it happen. I find this pressure inspiring and a great motivator for the rest of the team. In fact, over the past year, I was able to help my team shorten our average product time to market by two weeks."

I am an excellent communicator.

Effective communication skills are necessary for ongoing success in almost any position and every industry, but they don't always come naturally to everyone. When a candidate can communicate well, they help ensure messages aren't muddled internally or when delivering information to a customer.

Example: "I am an excellent communicator. I pride myself on making sure people have the right information because it drives better results. Most business issues stem from poor communication, so I feel a responsibility to keep everyone on the same page. These skills helped increase my personal client retention rate by more than 40% in a year, and helped the team deliver 100% of our projects by the original deadline."

These are just a few examples of how to answer the question, "How would you describe yourself?" but there are plenty of other qualities you could share. Take time to review the job description and look for similarities between what's required and your natural strengths.

Related: Interview Question: "Tell Me About Yourself" (Tips and Example Answers)

List of words to describe yourself

Here are several examples of words you can use to describe yourself in an interview, elevator pitch or resume summary.

Words to describe your work style:

Words to describe your personality:

Words to describe how you work with others:

Asking friends, family or colleagues can be a useful way to learn what words others would use to describe you. Describing yourself isn't always easy but you may be surprised by how quickly those who know you can sum up your best attributes. By sharing specific positive attributes and relating them back to how you'll use these to help the company, you'll help the interviewer see why you're the best fit for the position.

Related: 125 Common Interview Questions and Answers (With Tips)

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Interview Question: "How Would You Describe Yourself?" (With Examples)

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One of the first questions you may be asked in a job interview is, "How would you describe yourself?" While you have several options when deciding how to answer this question, the key is to explain why your specific experiences and attributes make you the best fit for the role.

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In the United States, distance learning at the college level has some advantages but also some disadvantages that are pertinent to your ability to get the job you want with your online degree. It becomes especially important for graduates of distance learning institutions to take steps to overcome this deficit when applying for a job. Your résumé is where you'll start.

Deficits the Résumé Can Help Overcome

Employers often have some reservations about hiring graduates of online institutions-an attitude confirmed by a doctoral research study, " The Market Value of Online Degrees as a Credible Credential," as well as by reports in U.S. News & World Report, The New York Times, and elsewhere.

The research study and news reports indicate that some reservations about distance learning graduates are simply the consequence of a lack of familiarity with the quality of education some online institutions offer-a reservation probably exacerbated by the well-publicized downfalls in of a few online degree institutions in recent years, especially the widely reported failure of The University of Phoenix.

Beyond general (and sometimes not fully informed) objections to online learning by corporations considering new hires, there are some recurrent specific objections in the research study and news reports that you will need to address, including:

Objections to degrees from unaccredited institutions;

Objections to degrees from unfamiliar institutions;

The belief that science and engineering (and some other) courses require hands-on classroom experience unavailable online;

The absence of the kind of social experience available in brick-and-mortar institutions that prepare students for corporate employment-especially experience working in teams.

How to Overcome These Deficits in Your Résumé

Here are some of the things you can do in your résumé to combat these perceived deficits.

Make it easy for whoever reads your résumé to believe in the validity of your institution. There's no one right way to do this but consider footnoting the first mention of your institution with a short but specific reference to its government accreditation. Don't simply supply the U.S. Department of Education's general website. Report concisely on the specifics of the government's accreditation of your particular institution. In no more than a sentence or two, differentiate your institution from others of lesser repute. If your institution has some famous alums, mention one or (at most) two. ​

Briefly-this is the most important word to remember when drafting your résumé-point to whatever you can that establishes that while your institution may not be widely known, it's an institution that's been in business for a while and is widely respected.

If you've had other kinds of hands-on experience (and many distance learners have) state this early in your résumé to dispel the idea that your online degree hasn't provided you with real-world experience. Make it clear you've had other experiences related to your field that are equally valid.

Show that you're comfortable and experienced working with others, either in some program that your online institution provides or through your life experiences. Help your résumé reviewer understand your strong points by using a few adjectives that point them out.

Strong Resume Adjectives

You are:

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25 Adjectives That Make Your Résumé Stand Out

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In the United States, distance learning at the college level has some advantages but also some disadvantages that are pertinent to your ability to get the job you want with your online degree. It becomes especially important for graduates of distance learning institutions to take steps to overcome this deficit when applying for a job.

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Apple September 2020 event in 12 minutes

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good advice - exactly as I think!

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🙌 REVOIR TOUS LES TEMPS qu'il vous faut en anglais : comprendre la conjugaison des verbes en anglais