# data[].attributes.headline
need to trust gov to handle data securely

# data[].attributes.subject
need to trust gov to handle data securely

# data[].attributes.headline
Issue individual unique identifier codes

# data[].attributes.subject
Issue individual unique identifier codes

# data[].attributes.headline
Connecting offline identity proof (bills, id etc) with online identifiers

# data[].attributes.subject
Connecting offline identity proof (bills, id etc) with online identifiers

# data[].attributes.headline
Achieving balance between needing to verify to prevent fraud and not making services to onerous 

# data[].attributes.subject
Achieving balance between needing to verify to prevent fraud and not making services to onerous 

# data[].attributes.headline
need to be consistent with handling a users data

# data[].attributes.subject
need to be consistent with handling a users data

# data[].attributes.headline
How do they know that people are who they say they are?

# data[].attributes.subject
How do they know that people are who they say they are?

# data[].attributes.headline
Need to keep things simple "once and done" to avoid individuals having to keep going online

# data[].attributes.subject
Need to keep things simple "once and done" to avoid individuals having to keep going online

# data[].attributes.headline
Consider use of language and jargon as it is confusing

# data[].attributes.subject
Consider use of language and jargon as it is confusing

# data[].attributes.headline
Paperless billing and no drivers license/passport might mean they struggle to prove who they are

# data[].attributes.subject
Paperless billing and no drivers license/passport might mean they struggle to prove who they are

# data[].attributes.headline
Share info across departments and local authority to minimise citizen's need to contact several departments to provide same info

# data[].attributes.subject
Share info across departments and local authority to minimise citizen's need to contact several departments to provide same info

# data[].attributes.headline
Lack of confidence in government/big brother

# data[].attributes.subject
Lack of confidence in government/big brother

# data[].attributes.headline
make the systems join up, so it is easier for users (eg having fewer unique identifiers to remember)

# data[].attributes.subject
make the systems join up, so it is easier for users (eg having fewer unique identifiers to remember)

# data[].attributes.headline
People with disabilities might find access hard so have to use an advocacy service

# data[].attributes.subject
People with disabilities might find access hard so have to use an advocacy service

# data[].attributes.headline
Train staff - keep up with latest developments and challenges

# data[].attributes.subject
Train staff - keep up with latest developments and challenges

# data[].attributes.headline
Older tech excludes quicker ways that people can engage eg face scanning, QR codes

# data[].attributes.subject
Older tech excludes quicker ways that people can engage eg face scanning, QR codes

# data[].attributes.headline
Share best practices with other government departments

# data[].attributes.subject
Share best practices with other government departments

# data[].attributes.headline
Find out about individuals and assess whether it might be better to do things F2F for vulnerable customers (home visits or appointment at a local office)

# data[].attributes.subject
Find out about individuals and assess whether it might be better to do things F2F for vulnerable customers (home visits or appointment at a local office)

# data[].attributes.headline
Risk of internal fraud, non-compliance with GDPR, mistakes etc

# data[].attributes.subject
Risk of internal fraud, non-compliance with GDPR, mistakes etc