# data[].attributes.body
Stock take is executed starting of every financial year. Aurelius Hospital Nilai financial year staring at July so Finance Manager and Head of Department (HOD) of respective departments to ensure there is adequate number of staff to participate in stock take . The counter and verifier will be available throughout the stock-take process and for possible recounts of variances afterwards.

I assigned to be an verifier of the take take at pharmacy department. Each item of stock should be physically counted and noted down on the Stock Count Sheets. One person (counter) should count the items and the other (verifier) should record down the quantity.

I'm as a Supervisory staff (Verifier) will ensure that:

Quantity recorded are in the correct units

All recording must done using ballpoint pen (Black/Blue only) and not pencil. Write properly.

Proper counting and any necessary calculation is done by the counter

All items within assigned area are included in the count

Obsolete, damaged and expired stocks are to be highlighted on the Stock Count Sheets for value adjustments

Any item on the list with zero physical balance is noted in the Stock Count Sheet as “NIL”, do not write “0”, don’t leave any lines blank to ensure completeness of the stock count.

If wrong entry is made, cross out and sign beside the cancellation. Record the correct quantity. Do not erase, do not use correction tape/pen.

# data[].attributes.headline
Gift packaging for Fathers Day celebration at Aurelius Hospital

# data[].attributes.subject
Gift packaging for Fathers Day celebration at Aurelius Hospital

# data[].attributes.body
Aurelius Hospital Nilai (AHN) is located in the heart of Nilai, Negeri Sembilan , approximately 18km from Kuala Lumpur International Airport (KLIA). A member of Aurelius Healthcare family since 2021, AHN is commited to delivering exceptional and patient-centric care service.
The medical facilities that provide at AHN are  Anaesthesiology, Breast & Endocrine Surgery, Oncology, Cardiology, Colorectal Surgery, Dermatology, Ear, Nose & Throat (ENT), Gastroenterology & Hepatology, General Surgery, Infectious Disease, Internal Medicine, Maternal Fetal Medicine, Nephrology, Obstetric & Gynaecology, Orthopaedic & Trauma Surgery, Paediatrics, Psychiatry, Readiology, Rheumatology, Respiratory Medicine, Reproductive Medicine, Urology and Physiotherapy/ Rehabilitation.

The Aurelius Hospital Nilai team is committed to help patients develop self-belief and self-care while methodically administering world class medical healthcare. Aurelius Healthcare aims to lead the world of medical healthcare with safe, equitable medical solutions for patients and practitioners

# data[].attributes.headline
Description of task at QUALITY ASSURANCE Department

# data[].attributes.subject
Description of task at QUALITY ASSURANCE Department

# data[].attributes.body
8:30 am

General overview and  briefing about working instruction of Quality Assurance Department by Ms.Fiza (HR). Ice breaking session with collegeous. Explanation on task by HOD Madam.Zarinah

Task
To ensure the procedure and policy of each department at Hospital are reviewed, edited, and formatted. The main task is to read and re-checked the list of Policy &Procedure of AHN. The documents mostly related to the SOP that theirs staff need to aware and understand while working. There are total 43 departments in AHN, firstly i was assigned to check CATHLAB department:

1. Understand the utilization each templates on each each documents of department.

SOP

SOS

Working instruction

Policy template

Form potrait template

2. Checking issuing dates ,allignments, wording, formating the old docements to new templateds

3. Example of Cathlab department policy are:

Coronary Angiorgram SOP

Cardiac Cathlab

Interhospital patient transfer

# data[].attributes.body
1) Distribute Policy that printed to the respective department (43 Department) to publish on board at each department for patients and visitors to aware.

- Learnings
Getting to know where each department located at Hospital   and who is the respective head for each department.

2) Print out Master List Document paper and distribute to the colleague. Explain workflow:
- recheck all the Hardcopy documents in QA file by each department
-Highlight and identify the document with unchanged logo /unprocessed

3) Task given by HOD(Madam Zarinah) to check and review the correction that made by other department HOD's. Explained about the Entreprise Risk Management which is similar to NIOSH (HIRARC)

- Patient safety management in term of Hospital
- Example : Radiotherapy department which handles the cancer patients should be handled according to the procedure and instruction. Any problem or incident occurs during the operation will be charged and will cause high risk to the hospital.
- The Head of Department are the respective authority to ensure the risk, preventative, identify the contraindication and precautions of the each procedure by review each department Head.

4) My task : to review and update the latest copy of Entreprise Risk Mangement file and do correction.

5) Review the document / Policy & Procedure that done by colleguu and transfer the file to public and group folder.

6) New Policy & Procedure
- Filing each documents into respective department according to the code number in Master List.
- Supercede the old-documents that replaced

Learnings

Top 6 Hospital Risk Levels

a) Delay in payment from customer leading to poor cashflow/ financial loss
b) High turnover of Nursing staff affecting nursing operation and patient safety.
c) Outbreak of infection due to non-compliance to infection control practice.
d) Hospital image tarnished due to wear and tear of the building facility which led to patient complaints.
e) Blood specimen rejection due to staff incompetency and non-compliance to the policy & procedure.
f) Patient identification error.

7) Recheck the new documents that has filled in.

8) Highlight all the document not found to identify the error and mistake.

9) Do index
- Print out the index and cut paste to the index paper
-submit to the Doctors tables

10) Helped the Supervisor to convert the documents in PDF to Word (Add colums and revert to her emails)

# data[].attributes.body
Task
1) Recheck and revised 30 Documents of policy and procedures from Nursing department

2) Continue with Formating, printing, scan, and submission for signature of Policy & Procedure,Work instruction:

- Operational Theathre Department
- Linen Department
- Radaiology department
- Nursery Unit department
- Central Sterile Supply Unit department
- Human Capital Resource department
- Labour and delivery department
- Nursing department
- Hospital Wide department
- Store Department
- Information Technology department

3) Allocate duty with new intern student by explaining the work for MSQH preparation. explained about the formatting, scanning the documents and utilization of printing machines.

4) Given duties to finish up the policy and procedure documents that has processed to change it to PDF documents and upload onto Public folder for access of other department staffs. This is to ensure the each department documents were reviewed and revised according to the changes that approved by the Head of department and to prevent random authorities to change the contents in Policies.

5) Filing the new revised hard copy of each department

# data[].attributes.attachment_caption
First, there is an briefing session on hellow code dril, my hand was painted according to the severity of injuries and finally I was assign to act as patient

# data[].attributes.body
MASS CASUALITY DRILL

5 / 5/ 20222

1. Briefing session of yellow code drill to actors and respective authority.
2. the objective procedure to ensure code yellow is activated when number of ill/injured casualities exceeds the capacity of A&E department to provide the quality of care.
3. this protocols applies to all staffs, doctors and other authorities.

# data[].attributes.body
1) Update and format documents from each department.
-manage to finish 15 documents from ICU, Purchasing, Corporate Ccom, Dietetic and Store department per day as KPI.

2) Review and recheck all the documents of policy and procedures that finished according to the code of documents.

3) Working on to formatting policy & procedures of Transportation Department.

Learning
- Explored Excell for even more detailed

• IPSG (International Patients Safety goals
G1 - Identify patient correctly
G2 - Improve effective communication
G3- Improve the safety on high-alert medication
G4 - Ensure safe surgery
G5 - Reduce risk of health care associated infections.
G6 - Reduce the risk harm resulting fall.

• MPSG (Malaysian Patient Safety goals nursing roles & responsibility.

• Safety Allert medication
- Sound Like
- Look Like

# data[].attributes.body
1) Cop stamp date to each document that  printed.

2) The documents were reformatted for Upcoming accreditation of MSQH for hospitals standardisation.

3) Editing ad submitting documents to Front office department

4) Information Technology Department
- Incident reporting
- Documents control
- Internal Audit
- Management Review

5) Set up personal email of AHN
- (mallini@nilaimc.com)

6) Managed to finish 60 documents in a week.

# data[].attributes.body
Hand Hygiene day mobilizes people around the world to increase adherence to hand hygiene in health care facilities, thus protecting health care workers and patients from infections.
This organised by Nursing and Infection Control unit department to create awarness among the patients and healthcare workers. Hand hygiene campaign celebrated by having activities such as:

a) Lucky draws
b) Photobooth
c) Hand Painting
c) Free gifts

Im happy to be apart of this campaign to create awarness to the healthcare workers by teaching the 5 moments of hand hygiene.

1) Before touching a patient
2) Before clean/aseptic procedure
3) After body fluid exposure / risk
4) After touching patient
5) After touching patient surrounding

# data[].attributes.body
1) Assigned to be "runner" for MSQH Event that organized by Aurelius Hospital Nilai

2) Runners" have to standby at control room to submit documents that prepared in Control room to the respective MSQH surveyors and Department.

3) Bring food that prepared at cafe for staff and distribute to staff that involved on MSQH event. (BREAKFAST, LUNCH, BRUNCH)

4) Event organizer by arrange tables, cloth, name card, for the surveyors.

5) Print out MSQH slides handouts for speaker and surveyors.

6) Help my department on bringing files and documents that needed on time.

# data[].attributes.body
The event themed as Baba Nyonya Raya that organised by Corporate Comm and Marketing department for the clients, doctors, retailers, and staffs. Accumulate 250 clients has joined the celebration and the event was successfully done done by the team. The celebration includes variety of foods, celebrities performance (Atilia, Man Bai and Elmontaro Band), Henna, Caricature and Photo booths. I become a representative of QA department to be a part of the event and participated by being :

Person in charge

-decoration, hall, activity booths and registration table

Registration

- Be prepared at registration table with client attending list for the Hari Raya Event.
- Welcome arrival of guest by greetings and usher them to the table prepared for each clients and VIPS.
- Ensure the guests utilize the photobooth before enter the hall.

# data[].attributes.body
Start filing in all document that has prepared and processed for MSQH.

1) Get signature from each respective department heads, Person in charge and CEO

2) List down all the changes on the Policy that reviewed by the respective department heads.

3) Scan  the front pages of each policy by department and upload in onto the master copy folder.

4) Superseded the document that named NMC.

5)Manage to finish Radiotherapy department and Clinical trial department, Labour & Deliver Department.

Learnings

New born management
- neonatal (new born species)
- meconium fist baby feces have to check with 1 & 2 hours.
- check apgar score ( 1 - 5 min not good )
- should be more than 8 between 10 min
- below 5 CALL FOR PEDIATRICIAN.
- Anthropometry taken with soon on first hours following birth.

# data[].attributes.attachment_caption
Attending my first root cause analysis meeting with Customer Service and Accident & Emergency Department.

# data[].attributes.body
Root Cause Analysis is a finding of root cause of the problem or incident. This is and immediate actions that should take by the respective department to prevent problems occurs in futures. As a Quality Assurance Department, have to take charge as a coordinator to find out the depth and the starting point of the problem by discussing with other department regarding the incident and comes ups with lapses and solutions for the problem. This meeting prolonged for 1 hour 30 minutes  in control room and will be private and confidentially described and pointed out by the staffs.

WHY INCIDENT HAPPENED?
1. People (not aware of requirement, negligence, etc)
2. Process/ Procedure not clear
3. Miscommunication/ lack of communication
4. Equipment / Instrument issues

# data[].attributes.attachment_caption
Myself Acted as a patient with Broken arm and hand ( Green Case )

# data[].attributes.body
6/5/2022

(3pm-5pm) start of yellow code drill at hospital

1. Participated as patient with Green case injury which is injured on hand with brokearms.
2. Each actors are make up according to the severity of the cases or codes. hand makeup for patoent to act as a injuried patient
3.Patient entry to the Accident and emergency entrance
4.Patient explains the incident that occured to doctors for report
5. Follows ups the procedure of

LEARNINGS

1. COLOUR TAGGIN depending on severity of cases :

a) red tag : serious case / critical case given priority for tretment.
b) green tag : minor cases / wounded patient but not in shock ( hemodynamically stable)
c) white tag : death cases

2. management of casualities in each color zone
a)Red Zone
- patient for resusscitation
-immediateii  nterventions and treatment
b) yellow zone
- to treat moderate ill patient who conditiond may deteriorate
c)green zone
-for non-critical patient

3. code yellow team members role and responsiblity

# data[].attributes.body
1) Formating Pollicies, Procedures and work instructions for each department.

2) Jot down all the missing hard copy and soft copy of Policies, Procedures and Work instruction of each department for upcoming MSQH accreditation.

3) MSQH meeting and presented by Puan Zarinah (HOD of QA department)

# data[].attributes.body
MSQH stands  for Malaysian Society for Quality in Health. Its a voluntary accreditation designed to improve the quality of healthcare in Malaysia by improving organization performance and patient care. Aurelius Hospital Nilai requires MSQH standard to be under the umbrella of MSQH guidance, to be acknowledge by MHTC, to achieve 5 year major milestones, to guide and improvise staff skills and competency and MSQH is essential tool to guide a safe and quality care.

# data[].attributes.body
Currently Aurelius Hospital was doing branding around the Asia country, so the target audience are youngsters and corporate companies around the Asia thus they choose TikTok as a platform to gained publicity by creating awareness in social media about current issues and campaign.
I was assigned to be a part of the video by making content for the menstrual pain through making fun video for a good reach to audience.

# data[].attributes.attachment_caption
Volunteers myself to promote and create awareness about food safety rules by explaining to the public. 

# data[].attributes.body
Food Safety day was implemented to prevent Foodboarne Illnesses because it’s an underreported public health problem.
I volunteered myself to help the Dietetic department on creating awareness to public by explaining the 5 basic food safety rules. Therefore we arrange some games and fun activities to examine the level of understanding regarding the food safety rules. The activities are question and answering session, photo booth, Wheel of fortune and price giving sessions.

# data[].attributes.body
Recently, Malaysian Airport Holding Berhad conducted an intake for police for new batch students. To get selected, the students requires to fulfill all the requirement that stated example height, weight, good eyesight, balanced BMI and extra. The MASB is one of the corporate clients of Aurelius Hospital Nilai and have requested to provide clinical support by executing Eye test for all the candidates.
I was asked to assist Marketing and Corporate Communication department to managed the eye test process by explaining the candidate the flow of visual acuity test and evaluate the result of the screening. Firstly, check whether the candidate wearing any lenses or has a squint eye sight. Then, candidate must stand 20 feet (6 meter) away from the Snellan chart. Therefore, check each eye separately, first the right and then the left. Keep both eyes open and cover one eye with the palm of the hand. Total 150 candidates were examined and only 75 candidate are selected to move to next level.

# data[].attributes.headline
ATTEND ROOT CAUSE ANALYSIS MEETING WITH FACILITY DEPARTMENT

# data[].attributes.subject
ATTEND ROOT CAUSE ANALYSIS MEETING WITH FACILITY DEPARTMENT

# data[].attributes.headline
ATTENDING INCIDENT REPORTING AND ROOT CAUSE ANALYSIS MEETING 

# data[].attributes.subject
ATTENDING INCIDENT REPORTING AND ROOT CAUSE ANALYSIS MEETING 

# data[].attributes.headline
Laminating safety templates for Patient ward

# data[].attributes.subject
Laminating safety templates for Patient ward

# data[].attributes.body
New Ward is opening soon at Hospital so my Supervisor assigned me to print and laminate all the safety rules that public and staffs have to follow while doing their work. Laminated 250 sign precautions for the Ward.

# data[].attributes.headline
Recheck all the medical Toolkit in AirAsia Safety Tool Kit box for aircrafts

# data[].attributes.subject
Recheck all the medical Toolkit in AirAsia Safety Tool Kit box for aircrafts

# data[].attributes.headline
ATTEND BRIEFING SESSION AT MASB FOR EYETEST

# data[].attributes.subject
ATTEND BRIEFING SESSION AT MASB FOR EYETEST

# data[].attributes.attachment_link.title
INDUSTRIAL TRAINING REPORT -MALLINI AP ANPARASAN (H18A0204)

# data[].attributes.attachment_link.title
Industrial Training at Aurelius Hospital Nilai | Internship | UMK