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The Grossmont College Library is an essential partner in teaching and learning. We collaborate with our diverse campus community to nurture intellectual inquiry, ensure welcoming environments, and to provide convenient, equitable access to quality information resources. We foster cultural competence and prepare students to be critical thinkers who are engaged global citizens.

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OER
*The Library proudly offers certified assistance to faculty who want to start an OER course. OER provides affordable materials to students in their courses.
Policies
Policies
*The Library is committed to providing exemplary and equitable service, supported by a solid foundation of policies and procedures, recommended by Library Staff to the Dean of the LTR for consideration.
*Policies guide patrons on their conduct, responsibilities and rights.
*They should outline main procedures and practices on our website for transparency.
*They offer protection of library staff whose job it is to uphold these policies.
*Library policies should align with the Grossmont College and GCCCD policies.
*They should be reviewed and updated annually to keep up with any changes to the library system and building.
Public Services
Public Services
* The PS LT III oversees all public services tasks within the Library and LTR, and backed by the TSA LT III and LOS.
* Oversees Student Employment process
*Offers Customer Service training and mentoring
* Handles patron suggestions & complaints and refers appropriate issues to LOS and/or the Dean of the LTR
*Have an Appeals protocol in place
* Updates Hours and Signage in the LTR
The following tasks are completed by all LT II's and student workers:
* Stacks Maintenance -  reshelve books, shelfread, wipe down shelves, and plan shift projects
*Building Maintenance - cleaning of public spaces, arranging furniture to its rightful spaces, assess study spaces vs. computer areas
* Equipment Maintenance - assist patrons with use, report issues, replenish supplies
*Maintains Lost and Found in Building 70 with CAPs
* Supervised by a Library Operations Supervisor, or the Dean of the LTR
Interlibrary Loan
Interlibrary Loan
* Oversees extended services to fill student, faculty & staff resource  needs beyond our  collection, managed by an LT II Lead, backed by another LT II & the PS LT III
* Fill other libraries' resource needs
* Packs, mails and receives ILL incoming and returns
* Reports any issues and errors in our Primo catalog to the Discovery Librarian
*Reports any issues and errors in OCLC to the Cataloging Librarian
* Supervised by a Library Operations Supervisor, or the Dean of the LTR
Reserves
Reserves
* Oversees temporary collection of materials placed by instructors for their students in their courses, managed by an LT II Lead and backed by the other LT II and the PS LT III
* Process incoming materials
* Maintain collection by doing yearly inventory
* Correspondences and updates with instructors
* Process returns of expired Reserves or transfer to Cataloging for further processing
* Assist instructors with Leganto processing
* Fill digitization article/ chapter requests to add to Leganto
* They are supervised by a Library Operations Supervisor, or the Dean of the LTR

Librarian Role:
Work with students to select bookstore purchases
Support Role: purchasing, processing, cataloging, maintenance, circulation processes
Leganto
Leganto
Librarian role: Implement system.  Outreach and instruction to faculty.  Advertising.

*Suggestion: Leganto could fold into Circulation - Reserves once the Leganto Librarian establishes the configuration, services offered, policies and written procedures. It could function like Cataloging, established by a Librarian but supervised by the LOS.
Databases
Databases
Librarian Role: Select and maintain database access.  Work with faculty to support curriculum.  Pull statistics and work with consortium to secure best pricing.
Periodicals
Periodicals
Librarian Role:  Select and work with direct vendors and aggregation vendor.

Support role: Assist with circulation studies ??
claims, processing. > See Cataloging

Note: Print periodicals have been phased out.

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*The Library proudly offers certified assistance to faculty who want to start an OER course. OER provides affordable materials to students in their courses.

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*The Library is committed to providing exemplary and equitable service, supported by a solid foundation of policies and procedures, recommended by Library Staff to the Dean of the LTR for consideration.
*Policies guide patrons on their conduct, responsibilities and rights.
*They should outline main procedures and practices on our website for transparency.
*They offer protection of library staff whose job it is to uphold these policies.
*Library policies should align with the Grossmont College and GCCCD policies.
*They should be reviewed and updated annually to keep up with any changes to the library system and building.

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* The Public Services Library Technician III (PS LT III) oversees all public services tasks within the Library and LTR, backed by the TSA LT III and LOS.
* Oversees Student Employment process
*Offers Customer Service training and mentoring
* Handles patron suggestions & complaints and refers appropriate issues to LOS and/or the Dean of the LTR
*Have an Appeals protocol in place
* Updates Hours and Signage in the LTR
The following tasks are completed by all LT II's and student workers:
* Stacks Maintenance -  reshelve books, shelfread, wipe down shelves, and plan shift projects
*Building Maintenance - cleaning of public spaces, arranging furniture to its rightful spaces, assess study spaces vs. computer areas
* Equipment Maintenance - assist patrons with use, report issues, replenish supplies
*Maintains Lost and Found in Building 70 with CAPs
* Supervised by a LOS, or the Dean of the LTR

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* Oversees extended services to fill student, faculty & staff resource  needs beyond our  collection, managed by an LT II Lead, backed by another LT II & the PS LT III
* Fill other libraries' resource needs
* Packs, mails and receives ILL incoming and returns
* Reports any issues and errors in our Primo catalog to the Discovery Librarian
*Reports any issues and errors in OCLC to the Cataloging Librarian
* Supervised by a LOS, or the Dean of the LTR

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* Oversees temporary collection of materials placed by instructors for their students in their courses, managed by an LT II Lead and backed by the other LT II and the PS LT III
* Process incoming materials
* Maintain collection by doing yearly inventory
* Correspondences and updates with instructors
* Process returns of expired Reserves or transfer to Cataloging for further processing
* Assist instructors with Leganto processing
* Fill digitization article/ chapter requests to add to Leganto
* They are supervised by a LOS, or the Dean of the LTR

Librarian Role:
Work with students to select bookstore purchases
Support Role: purchasing, processing, cataloging, maintenance, circulation processes

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Librarian role: Implement system.  Outreach and instruction to faculty.  Advertising.

*Suggestion: Leganto could fold into Circulation - Reserves once the Leganto Librarian establishes the configuration, services offered, policies and written procedures. It could function like Cataloging, established by a Librarian but supervised by the LOS.

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Librarian Role: Select and maintain database access. Work with faculty to support curriculum. Pull statistics and work with consortium to secure best pricing.

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Librarian Role:  Select and work with direct vendors and aggregation vendor.

Support role: Assist with circulation studies ??
claims, processing. > See Cataloging

Note: Print periodicals have been phased out.

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*The Library supports the needs of its students, faculty and staff, through research, instruction, our collections and the day-to-day operations.

Librarians support the research needs of its students, faculty, and staff and assist in supporting the school’s curriculum. Librarians may show students how to find information for their class assignments, help faculty and staff find information and materials to help teach classes or to complete research, create campus-wide literacy programs, deliver classroom instruction to teach information literacy skills, curate a collection suited to the institution’s learning and research needs, and continuously learn about new developments in information technology, such as electronic databases and web site maintenance.
*Librarians and the Library Operations Supervisor (LOS) are supervised by the Dean of the LTR.

Library technicians help librarians acquire, prepare, and organize materials and help users to use those materials.
*Library Operations Technicians (LT) are supervised by the LOS, and in their absence, the Dean of the LTR.

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Librarian role: Selection and deselection

Library Operations: processes (such as physical processing, and adding or deleting records books), also includes receiving  & working with warehouse to surplus materials > See Cataloging

RESERVES has a big support role. Minimal librarian overview. Daily tasks: > See Reserves

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*Oversees purchasing library materials and the budget, managed by the Technical Services Acquisitions Library Technician III (TSA LT III)
*Tracks expenditures in MyWorkday
*Tracks spending for books & databases in LSP
*Provides statistics and analytic reports to the Librarian Liaisons in their subject areas
*Suggests appropriate Spend Category use, and allocations for the yearly Gobi expenditure
*Tracks funds on deposit with Gobi and other vendors
*Handles Leganto purchase requests
*Handle Leganto copyright clearance purchases
* The TSA LT III is supervised by a LOS, or the Dean of the LTR

Librarian role: Selection (collection dev); using judgment on the budget, monitoring trends of expenses...
GOBI stuff; > See Collection Development
Ordering

Support role: participating on submitting orders;
fund tracking;
bill payment

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Librarian role: Manage systems e.g. Primo to ensure usability and functionality, adjust configurations, etc. We have connected this to website overview because of overlap.

Support role:

*Needs Discussion: Consider the LOS or PS LT III to have Fulfillment Administration roles to do configuration and analytics directly, instead of relying on the Systems Librarian (SL) to do all the changes over time and in a prompt manner. The SL could take time off and no one is available to take care of immediate changes. They need to be Alma certified.

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*Oversees the physical processes of receiving or weeding library materials and adding or withdrawing their records into the Grossmont library catalog, managed by the Technical Services Cataloging Library Technician III (TSC LT III)
*Physical processing of labels, call numbers and barcodes
*Copy item records into our library catalog
*Weeding and withdrawing item records from the library catalog
*Correcting issues and errors in the catalog
*Maintain our library's catalog in OCLC
* The TSC LT III is supervised by a LOS, or the Dean of the LTR

Librarian role: original cataloging,
*Decides how cataloging should be done and provides the TSC LT III with written procedures
Support role: copy cataloging

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Overall responsibility = Dean.
Librarian role: oversee building in the evening

*The Library is committed to providing a safe, comfortable, and welcoming space to patrons and its employees, managed by the LOS or PS LT III, and supported by all library staff, including student workers.
*Have an updated Code of conduct approved by the Dean for staff to uphold
*Schedule to have at least one LT, LOS or Librarian present on each floor during business hours
*See Public Services for more

Support role: oversee student workers in the building? > See Public Services

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Librarian role: attending student events, developing content or materials to advertise library services. Support role:

*The Library participates in outreach opportunities through daily interactions with students, faculty and staff, offers programs to promote learning and community, attends student services events on- and off-campus, develops content to advertise the collections and library services, and has a presence on social media.

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* Oversees the day-to-day operations at two service desks, shared by the Library Operations Supervisor (LOS), all Library Technicians (LT's), and student workers
* Borrowing, renewing, returning materials
* Holds for pickup
* Searches & Claims Returns of missing items
Tasks of the Public Services Library Technician III (PS LT III):
* Notifications, Overdues, No Fines Policy, Lost Item Charges, Billing, SIS Library Blocks
* Operations Statistics &
Analytics Reports
* Student Workers are supervised mainly by the PS LT III and backed up by the rest of the LT's
* All LT's are supervised by a LOS, or the Dean of the LTR
* The LOS is supervised by the Dean of the LTR

manage student workers
track statistics
report broken equipment (i.e. computers, printers)
shelf maintenance
general furniture maintenance
order materials for library

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Librarian role: Develop vision and goals for website, overarching decisions about structure and content. Overlaps with managing systems, access to collections and virtual reference

*Needs Discussion: Library Operations should have privileges to update and maintain their own operations pages and content. They agree that the Library should have one cohesive website.

*The Library is committed to designing a user-friendly website in order for our students, faculty, staff  and community to find their answers and resources easily.

Support role: updated web pages, contributing to content

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Librarian role: Develop library goals, including service outcomes and learning outcomes (SSOs, SLOs). Writing AUP, conducting
Program Review. Assisting with
Accreditation report(s).

*The LOS also develops library operations goals to submit to the Dean of LTR
*Provides operations and services data and statistics for student services outcomes (SSO) and Accreditation Reports at the Dean's request
*Writes a Library Operations annual unit plan (AUP)

Support role: assist in evaluating outcomes and provide input in planning

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Librarian role: Doing reference, helping students, keeping statistics

Research help &
Virtual reference

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Librarian role: teaching, prepping lessons, in class and online, etc. Keeping stats.
Support role: classroom management (scheduling, keeping clean etc) > See Circulation

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Librarian Role: Works with streaming media vendors.

Support Role: May include some analog purchasing or order closed captioning services but analog media are  being phased out. > See Acquisitions and/or Cataloging