# data[].attributes.body
Positive feedback from members; knowing that a session was enjoyed or a quick hit survey or deliverable was helpful to them or their organization.

# data[].attributes.body
Getting a session.

# data[].attributes.body
When members express appreciation for your help, time, etc

# data[].attributes.headline
Feeling like all I did all day was answer emails.

# data[].attributes.subject
Feeling like all I did all day was answer emails.

# data[].attributes.body
Seeing actual change at health systems as a result of our programming

# data[].attributes.headline
random acts of kindness from other team members (both within ed services & elsewhere)

# data[].attributes.subject
random acts of kindness from other team members (both within ed services & elsewhere)

# data[].attributes.body
Diving deep into content and finding themes

# data[].attributes.body
Expense Reports

# data[].attributes.headline
Feeling like I'm begging members to attend anything.

# data[].attributes.subject
Feeling like I'm begging members to attend anything.

# data[].attributes.body
Collaborating with teammates

# data[].attributes.headline
Making Our Members Successful at Their Jobs 

# data[].attributes.subject
Making Our Members Successful at Their Jobs 

# data[].attributes.body
Back and forth RE events/ Cvent glitches, invites missed

# data[].attributes.headline
spending more time on recruitment than content

# data[].attributes.subject
spending more time on recruitment than content

# data[].attributes.body
All of the requests/asks from other teams across The Academy that take up a lot of time and social capital

# data[].attributes.body
When things get piled on and nothing comes off

# data[].attributes.headline
Balancing salesforce with my individual member excel spreadsheet

# data[].attributes.subject
Balancing salesforce with my individual member excel spreadsheet

# data[].attributes.body
Listening to sessions and sending notes/ takeaways

# data[].attributes.body
Having to answer questions that someone could look up themselves

# data[].attributes.headline
Talking with teammates (not about work!)

# data[].attributes.subject
Talking with teammates (not about work!)

# data[].attributes.headline
learning last minute about industry sensitives

# data[].attributes.subject
learning last minute about industry sensitives

# data[].attributes.body
Administrative burden

# data[].attributes.headline
having a second in person meeting in a pandemic year

# data[].attributes.subject
having a second in person meeting in a pandemic year

# data[].attributes.headline
Balancing member requests from every department

# data[].attributes.subject
Balancing member requests from every department

# data[].attributes.body
Balancing thoughtful content planning with the reality that recruitment is our top priority.

# data[].attributes.headline
Not having control over who contacts our members.

# data[].attributes.subject
Not having control over who contacts our members.

# data[].attributes.headline
Overtapping the same members for virtual or in-person sessions

# data[].attributes.subject
Overtapping the same members for virtual or in-person sessions

# data[].attributes.headline
Lack of role clarity and feeling like "wearing all hats"

# data[].attributes.subject
Lack of role clarity and feeling like "wearing all hats"

# data[].attributes.headline
Research/SPA assistance (at least when duplicative and uncoordinated)

# data[].attributes.subject
Research/SPA assistance (at least when duplicative and uncoordinated)

# data[].attributes.headline
Lack of coordinated/centralized member trackers (makes it very hard when people leave the team)

# data[].attributes.subject
Lack of coordinated/centralized member trackers (makes it very hard when people leave the team)

# data[].attributes.body
Members not understanding our roles/ Academy structure- getting tapped by research, insights, and blaming us

# data[].attributes.headline
Overtapping members to the point of losing or damaging relationships

# data[].attributes.subject
Overtapping members to the point of losing or damaging relationships

# data[].attributes.headline
Become more of a facilitator in sessions rather than a moderator. 

# data[].attributes.subject
Become more of a facilitator in sessions rather than a moderator. 

# data[].attributes.headline
Active participation in member recruiting

# data[].attributes.subject
Active participation in member recruiting

# data[].attributes.headline
being seen as a context expert with members so I can build a lasting relationship beyond "that person from HMA who was always asking me to attend stuff"

# data[].attributes.subject
being seen as a context expert with members so I can build a lasting relationship beyond "that person from HMA who was always asking me to attend stuff"

# data[].attributes.headline
Become more versed and knowledgeable about health care/the industry in general 

# data[].attributes.subject
Become more versed and knowledgeable about health care/the industry in general 

# data[].attributes.headline
Valuing our team as thought leaders/relationship managers (across broader firm)

# data[].attributes.subject
Valuing our team as thought leaders/relationship managers (across broader firm)

# data[].attributes.body
Harness the power of technology to help with all the manual work (although we’ve been trying to solve that for years and have made some progress)

# data[].attributes.headline
More opportunities to learn from each other. 

# data[].attributes.subject
More opportunities to learn from each other. 

# data[].attributes.headline
pivot my program to reflect current feedback we've recieved

# data[].attributes.subject
pivot my program to reflect current feedback we've recieved

# data[].attributes.headline
diversity and inclusion as an active practice vs. a quantitative goal

# data[].attributes.subject
diversity and inclusion as an active practice vs. a quantitative goal

# data[].attributes.headline
Opportunities to connect outside of the office

# data[].attributes.subject
Opportunities to connect outside of the office

# data[].attributes.headline
Everyone getting to use their unique skills and diverse backgrounds!

# data[].attributes.subject
Everyone getting to use their unique skills and diverse backgrounds!

# data[].attributes.headline
Be more thoughtful about planning content and how its delivered

# data[].attributes.subject
Be more thoughtful about planning content and how its delivered

# data[].attributes.headline
Engage new members/"tier 2" members in agendas and content to expand pool and engagement 

# data[].attributes.subject
Engage new members/"tier 2" members in agendas and content to expand pool and engagement 

# data[].attributes.headline
clearer lines of communication around decision making

# data[].attributes.subject
clearer lines of communication around decision making

# data[].attributes.headline
Supporting team members outside of my programs.

# data[].attributes.subject
Supporting team members outside of my programs.

# data[].attributes.body
Spend more time being strategic about our work rather than always feel like we’re treading water. Essentially being more proactive and less reactive

# data[].attributes.headline
replace "we can do hard things" with "we can make changes so the hard things are less hard"

# data[].attributes.subject
replace "we can do hard things" with "we can make changes so the hard things are less hard"

# data[].attributes.headline
Actively encouraging work life balance and time off 

# data[].attributes.subject
Actively encouraging work life balance and time off 

# data[].attributes.headline
Insight into budget and financial targets.

# data[].attributes.subject
Insight into budget and financial targets.

# data[].attributes.headline
continuously differentiate ourselves from other convening opportunities

# data[].attributes.subject
continuously differentiate ourselves from other convening opportunities

# data[].attributes.headline
Aligning contracting with realistic goals for execution in 2022!

# data[].attributes.subject
Aligning contracting with realistic goals for execution in 2022!

# data[].attributes.headline
Think about ways to expand the Academy's reach and evolve our business model

# data[].attributes.subject
Think about ways to expand the Academy's reach and evolve our business model

# data[].attributes.body
Change/ streamline reg process and coordination with events

# data[].attributes.body
Resources to handle recruitment and separate resources to handle agenda/content development

# data[].attributes.headline
Link up Ed Services to other Dept/projects that are currently cannibalizing 

# data[].attributes.subject
Link up Ed Services to other Dept/projects that are currently cannibalizing 

# data[].attributes.body
Create space to be more innovative

# data[].attributes.headline
More resources for Ed Services (e.g. research coordination, admin support)

# data[].attributes.subject
More resources for Ed Services (e.g. research coordination, admin support)

# data[].attributes.headline
supporting content and creating deliverables, research

# data[].attributes.subject
supporting content and creating deliverables, research

# data[].attributes.headline
Having the time to listen and learn more often (from team members, members)

# data[].attributes.subject
Having the time to listen and learn more often (from team members, members)

# data[].attributes.headline
Move tech investment/ project management software

# data[].attributes.subject
Move tech investment/ project management software

# data[].attributes.body
Getting ahead with content so that others can use it to recruit!

# data[].attributes.headline
More shadowing opps (and more time in the day)

# data[].attributes.subject
More shadowing opps (and more time in the day)

# data[].attributes.headline
Resource-sharing, sharing development of agendas live, sharing call notes in a centralized way

# data[].attributes.subject
Resource-sharing, sharing development of agendas live, sharing call notes in a centralized way

# data[].attributes.headline
REALLY listen and hear the issue before jumping to trying to solve it. 

# data[].attributes.subject
REALLY listen and hear the issue before jumping to trying to solve it. 

# data[].attributes.headline
replacing toxic positivity with: two truths can exist at the same time and in the same space

# data[].attributes.subject
replacing toxic positivity with: two truths can exist at the same time and in the same space

# data[].attributes.body
When managers perform the same role/function as supervisees, it can be difficult for them to have the time to devote to professional development as well as digging into the detail of the work and progress toward project goals

# data[].attributes.headline
Cleaning up teams so it is easier to find things

# data[].attributes.subject
Cleaning up teams so it is easier to find things

# data[].attributes.headline
being more specific than "how can I help?" instead: "I have x minutes of time today that I can use to support you in your projects, how should I use that time?"

# data[].attributes.subject
being more specific than "how can I help?" instead: "I have x minutes of time today that I can use to support you in your projects, how should I use that time?"

# data[].attributes.body
Celebrate the small wins, too