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1.  What phrases will you remember from today's lesson?
2.  What is a connector?  How many connectors did you see in the email?

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Can you type the missing words (1 to 10) from Mike's email?

I am writing to ...........¹ about ...........2  repair service.

I .......³  the morning off work .......⁴  I could wait for .........⁵

The electrician still .........⁶  come.

I cannot ............⁷  any more ............8  off work

Please can you ...........9  me about ............¹⁰

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Talk about problems with your home
or with something you bought that didn't work.

Did you complain?

Did the person understand you?

How did you feel?

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Read Mike's email in Box 7
Then answer these questions:

1.     Who is Mr Wilson?

(a) the manager (b) the electrician

2.     How many times did Mike speak to customer services?

(a) once (b) twice

3.     Why does Mike want the electrician to come after 5pm on Friday?

(a) because he can take time off work
(b) because he can't take time off work

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Click on the link
Practise again

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1.  How do you feel about your reading today?  Did you understand

all of the email?

most of the email?

some of the email?

only a little?

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There are 3 parts to Mike's email.

In which part does Mike

a)    explain the problem?
b)   say what he wants?
c)   say why he is writing?

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Click on the audio
Listen and read Mike's email again

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Dear Mr Wilson

I am writing to complain about your repair service.

On Monday 7th December my boiler broke down so I arranged for a repair and you agreed to send someone before 12pm.  I took the morning off work so I could wait for him, but he didn’t come.  At 1.10pm I left the house because I had to return to work.  I phoned your customer service department and arranged a new date for a repair.  The electrician still didn’t come.

I cannot take any more time off work during the day so can you arrange for a repair on Friday 11th December after 5pm? Please can you contact me about this immediately on 07506 428 595?

Yours sincerely

Mike Smith

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How many full stops can you see?
Can you order (a) to (e) to make 2 sentences for the email Mike wants to write?

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Can you put (a) to (c) in the correct order to finish the sentence.

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Here's a picture of Mike talking to Customer services about his boiler.

How does he feel?

What are the 3 adjectives that mean the same as angry?

1.  f _ d _ _

2.  ir_ _ _ _ _ _ _

3. ann_ _ _ _

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Click on the grey link below at 11.30am
Finish time 12.30pm

Meeting ID: 448 465 8660
Passcode: 2Y2v74

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Zoom is the leader in modern enterprise video communications, with an easy, reliable cloud platform for video and audio conferencing, chat, and webinars across mobile, desktop, and room systems. Zoom Rooms is the original software-based conference room solution used around the world in board, conference, huddle, and training rooms, as well as executive offices and classrooms. Founded in 2011, Zoom helps businesses and organizations bring their teams together in a frictionless environment to get more done.

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(Learning outcomes)  By the end of the class I will be able to

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(Learning outcomes)  By the end of the class I will be able to

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order phrases to explain a problem

read and listen to an email that complains about a service

HOMEWORK for Thursday 10th December: write out a telephone conversation for a problem in the home

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Type your name in the Add comment box below.