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Getting manager access to CTS is essential

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CCTD does this well; it's branch/outside offices where this falls apart.

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Voice and intent: edits should not be made that changes the voice or the intent of the document. 

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Voice and intent: edits should not be made that changes the voice or the intent of the document. 

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Shared responsibility for identifying what needs to be improved and why.

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Shared responsibility for identifying what needs to be improved and why.

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Access to CCTD Routing Log so staff can have read only view.

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Access to CCTD Routing Log so staff can have read only view.

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Respect: comments made should be considered as recommendations when it comes to content of a document being reviewed. We need to have respect for each others work when it comes to the content of a document.

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Respect: comments made should be considered as recommendations when it comes to content of a document being reviewed. We need to have respect for each others work when it comes to the content of a document.

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If each unit could develop a timeline for their work projects, it would help the processes run more smoothly.

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If each unit could develop a timeline for their work projects, it would help the processes run more smoothly.

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CTS should have a warning system to alert staff when a document has not moved for two weeks or more. 

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CTS should have a warning system to alert staff when a document has not moved for two weeks or more. 

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standard options: timesheets, payment requests, invoices
legwork: contract requests, RFAs

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Managers should have more decision making authority.

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Managers should have more decision making authority.

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Voice and Intent: Reviewers need to leave voice and intent as it is written in the document. Should be mainly reviewed for structure and style.

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Voice and Intent: Reviewers need to leave voice and intent as it is written in the document. Should be mainly reviewed for structure and style.

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Flexibility to the 10 day policy for checking on items in CTS.

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Flexibility to the 10 day policy for checking on items in CTS.

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Identify priority scale, timelines and create a cheat sheet (not another process manual!) for all of the different packet types, who has to approve what, and how long each takes

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Well defined roles and responsibilities help to ensure a smooth process.

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to better understand requirements and definitions for each type of packet.  What are the differences between "standard operating" and other? Prioritize setting up clear timelines. Create clarity in how long each packet takes, and define types of packets for each.

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Higher Authority at different levels. Division and Offices should have authority to sign things like budgets, etc. Too many signatures and higher level approval for things.

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Higher Authority at different levels. Division and Offices should have authority to sign things like budgets, etc. Too many signatures and higher level approval for things.

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Pipeline to branch gets backlogged.

Have experts at 508 compliance that do this for the division. Other divisions have a group of 3 people that are experts and efficient at 508 compliance. It's inefficient to have everyone try to be experts on everything.

CCTD recognizes we need to be part of the solution of expediency, however  the quagmire usually is above or outside our division. Branch doesn't recognize that it's Contracts or other divisions that have deadlines.

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Step 1: Please put your group's 2 take-aways in the post its beneath your change idea from Session II.

Step 2: Review the takeaways listed by other groups.

Step 3: Comment on the posts:

Wow – something that surprises you or “wows” you (and why)

Wonder – something that sparks a question for you  (and why)

Click the heart button – something you like (and why)