# data[].attributes.body
They tell him it will take six weeks

# data[].attributes.body
Tells him that he doesn't have an appointment. Next available planner will see him, could be up to an hour wait. Or, he can make an appointment for later.

# data[].attributes.body
The Assessor doesn't do this anymore??

# data[].attributes.headline
Assessor suggests he goes to P&Z to merge

# data[].attributes.subject
Assessor suggests he goes to P&Z to merge

# data[].attributes.body
Asks about how he can merge his lot for tax purposes

# data[].attributes.headline
Thinks, while I am here I should talk to the Assessor about merging my lots!

# data[].attributes.subject
Thinks, while I am here I should talk to the Assessor about merging my lots!

# data[].attributes.body
Provides testimony and complains about the new virtual process at the hearing

# data[].attributes.body
She can log in but cannot figure out audio at first

# data[].attributes.body
Helen finds out she has to log in with a computer if she wants to testify

# data[].attributes.body
They cannot respond because it is an active case so they send her back to the Case Manager

# data[].attributes.body
Finds out the hearing is virtual only???

# data[].attributes.headline
Contacts the Case Manager for Information

# data[].attributes.subject
Contacts the Case Manager for Information

# data[].attributes.body
35-45 age group
Already had an appointment at a different department
Just wanted to stop by for a quick question
Lives in Arvada
Good with technology

# data[].attributes.body
Busiest time of the year for permit processing

# data[].attributes.body
Turns in documents to a basket where they will sit in quarantine for 24 hours, then will be scanned in and assigned to a planner.

# data[].attributes.body
Tells him that he doesn't have an appointment. Next available planner will see him, could be up to an hour wait. Or, he can make an appointment for later.

# data[].attributes.body
Drives down to the Taj

# data[].attributes.body
Is frustrated that he can't talk to a planner right when he calls in. Leaves a message with an admin team, isn't sure when he'll get a call back and if he'll be free when they call.

# data[].attributes.body
Finds phone number on the website

# data[].attributes.body
Can't find the information he needs. Can't find permit information. Doesn't know zoning information.

# data[].attributes.body
Ends up finding general County hours

# data[].attributes.body
65+ age group
Has difficulties using technology
Is frustrated that hearings aren't in-person like they have been for decades
Lives in Evergreen
Doesn't have great Internet service at her house

# data[].attributes.body
60-65 age group
Contractor
Lives in Golden
Trying to pull permits in-person
Isn't familiar with using his computer for anything other than email

# data[].attributes.body
https://www.notion.so/4-Define-the-Problem-989d4cd8d1f24481af4af7bc0977d416