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Identify the market segment and common behaviour for each segment. Introduce specific room package with right price point  to capture the demand.

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I will be able to better target customers needs and improve my service based on the new knowledge.

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Use market analysis to determine target market etc.

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By knowing the target market we can derive the touchpoints for the customer and design better plans to cater to their needs.

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Ho kam fai
Htl department

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Try to understand the guest needed and try to bring in new generation concept dining experience like AR dining experience to enhance guest experience.

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Identify the pain points, find the root causes, discuss with the team on how to make changes to resolve.

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The tool able to provide us with better understanding evaluate or identify areas that`s can be improve .
Overall review will effect business and reputation .

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Identify the needs of the associates who come into the HCD Office, to assist them more efficiently and effectively.

Check what resources are available to assist the associates.

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understand the customer buying patterns to serve them better