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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today is the last day of internship. I wear the Iban traditional dress that Mrs Liyan, Miss Kimberly, and Mr Cassidy bought for me. I perform the daily tasks such as member application, redemption, renewal, and so on. Mrs Liyan also give me the last task, which is to list out the HODs of each department. Below is the picture of me wearing the traditional dress :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Miss Ling, HR Executive inform us that starting tomorrow until 28/5/2017, we can wear traditional clothes to work. In addition, there will be Gawai 1 day sales on 28th. As I was performing the daily tasks today, Mrs Liyan and Mr Cassidy give me a big surprise. They bought me a very lovely Iban traditional dress and ask me to wear it tomorrow.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
I perform the daily tasks and teach Miss Pui about point redemption as she will be alone for the first time during 31st May 2017 and 1st June 2017. Mrs Liyan is taking leave for Gawai festival and I'll be leaving Emart on 26th May. I list out about the P.W.P. and print it out. I then give the paper to Miss Pui as a reference.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Perform daily tasks, do stock balance and take stock from the store.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is a bit relax because customers were not as many as yesterday. Like yesterday I perform the stamping for photo booth and also Sure Win Lucky Draw"

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
There is so many vehicles today at Emart Riam causing me having difficulties in searching for parking. I drive for so many rounds until I give up and decided to park nearby the Gawai Bazaar stalls, which is quite far from staff entrance. Without thinking much, I walk very fast towards the staff entrance so that I am able to punch - in on time. Phew... Luckily I was able to punch - in 2 minutes earlier before 1 pm. While I rush upstairs towards Customer Service Counter, I could imagine how busy it will be today.  Busier that yesterday due to the photo booth and the Sure Win Lucky Dip. The news for the Sure Win Lucky Dip spread very quickly that the customers queuing up to draw for the free gifts.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Provide stamps for Mothers Day photo booth and also the Sure Win Lucky Dip. Many people do large purchasing today, so they can draw the Sure Win Lucky Dip many times.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Perform the daily tasks and help cashier pack things.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Perform the daily tasks and do some cleaning.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is very busy because of the Sure Win Lucky Dip and also the photo booth for Mothers Day. Luckily, the cashier from P.W.P. counter comes to assists me. Really appreciated for her help.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
After the approval of the free gifts lists that we do yesterday, Me and Mrs Cassidy make a box and papers for the Sure Win Lucky Dip. We also display the free gifts on a table.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Perform the daily tasks, help security to look after the entrance. Tomorrow is Mothers Day! Mrs Liyan ask me and Mr Cassidy to discuss about the free gifts that we are going to give away. We list it out according to categories and we name it Sure Win Lucky Dip. Only members purchasing RM 50 and above can draw for this Sure Win Lucky Dip.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Many customers from Brunei today asking for the location of Tefal products. I then show them the direction. Today I feel like I become a sales assistant because many customers asking me the location of the product, price, and also testing the product at the testing corner.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today I have a lot of free time. I make a figure for free gift stock balance so that we are able to record the amount that we take.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Me, Miss Kimberly, and Mr Cassidy watched Miss Pui to issue principal card as she is still not getting used of it. I then take the spoon (free gifts for member registration or renewal) from the store and recorded the balance.

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Today is resting day for me.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today there is a new staff joining our department. Just like me, she also works at Emart Riam as an intern from IBS College. Miss Kimberly had mistaken her shift today, so there are 3 of us working in the afternoon shift (me, Miss Kimberly, and Mr Cassidy). Mr Cassidy and I update the stock balance. Both of us then put all the remaining free gifts stock (used for mini fun fair during 2 day sales) to its original place (store). Thanks to the help from Security (Mr Annuar and Mr Robert), we are able to get the job done within 2 hours. Mrs Liyan also gives us the authority to guide the new staff (Miss Pui). So far, she only learn the way to register and renew member card, free gifts claim, and deposit. There are still many things for her to learn, but we didn't want to stressed her out. We will let her do new things when she is able to master those that I mentioned just now. During rest time, 3 of us (me, Miss Kimberly, and Mr Cassidy) plan to try out the foods at Gawai Bazaar stalls. Mr Cassidy and Miss Kimberly introduce me the Iban foods. For the first time, I tried Pansuh Manuk. It is really appetizing especially when eaten with rice. After back from lunch, three of us make the decorations for Gawai festivals. We blow the balloons and Mr Cassidy decorate them. After done decorations for our counter, Mr Cassidy also bring along some balloons to decorate the deposit counter at the ground floor (which also include as our department too). Below is the picture of decorations for Gawai festivals made by us :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is the day for the 13 finalists of Emart House Brand 'Just for U' Lucky Draw Contests to draw their prizes. So, I went to find Miss Alice Wong (Supermarket Senior Executive) to discuss about the gift vouchers preparations and the settings. Miss Kimberly went to find speaker and microphone as it is our task to host the contests. The 1st prize for the lucky draw contest is RM 500 gift voucher, 2nd prize is RM 300 gift voucher, and 3rd prize is RM 200 gift voucher. The other 10 consolation prizes is RM 50 gift voucher. Below are the faces of 13 finalists for Emart House Brand 'Just For U' Lucky Draw Contests :

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
The finalists for Emart House Brand 'Just for U' Lucky Draw Contests has finally all been contacted. I then proceed with daily tasks and do point redemption and also birthday voucher gift.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Miss Catherine had change the finalists that are not contactable. So, I proceed to call them and inform about the Lucky Draw Contests. I make out a list and print it out.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today, Miss Catherine (Floor Operation Executive) suddenly come to CSM counter. She ask me to call for the finalists of Emart House Brand 'Just for U' Lucky Draw Contests. So, I call all the finalists but there are some that are not contactable. So, I inform this to Miss Catherine. When Mrs Liyan punch in for work, I also inform her about the news.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
As usual, perform daily tasks. I also started to record video for my assignment. Thanks to the help from Mr Cassidy and Miss Kimberly for capturing the pictures and also Mrs Liyan for giving me the approval to bring my phone.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Key in the customers' data and do stock balance. As usual, Monday is very less people. So, I try to find works to do so that I am not bored. I do some cleaning and perform daily tasks.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is double 1 day sale and many customers crowded at Emart Riam. Very quickly, the Tefal pan for P.W.P. has been out of stock. I help the P.W.P. cashier to receive payments and calling for stocks. Really enjoy today because times feel like flew very fast.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
I perform the daily tasks, and see the advertisement for tomorrow promotions. Tomorrow is double 1 day sale.

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Offer 1Sarawak. 1,688 likes · 415 talking about this. All offer in Sarawak

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today is Friday! There's a lot of fun things at Emart Riam today because there is Miri Street Market. Many customers come to upper floor to shop around. I perform the daily tasks and help the cashier at P.W.P. counter.

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Offer 1Sarawak. 1,688 likes · 267 talking about this. All offer in Sarawak

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
During morning briefing, we have a lot of extra time before opening at 8 am. So, we have some dancing activities. Every group of staffs from each department will stand in the front to lead the dance. This include myself, together with cashiering department, stand in the front to lead the dance for the song "Little Apple". Then, I take breakfast and proceed with daily tasks. There is a new tenant of Emart Riam opening today, which is the I Doll Fashion :

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Offer 1Sarawak. 1,688 likes · 267 talking about this. All offer in Sarawak

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today I work alone in the afternoon shift because Mrs Liyan is taking RPH (Replace Public Holiday). As I walk towards Customer Service counter, I saw a new table at the side. Maybe there will be a new counter opening soon. Today I receive new free gifts. The vouchers for membership department also arrives, so I quickly call the customers that we still owe them the vouchers gift (birthday voucher gift and Easter Egg Hunt Contest voucher). I also key in the customers details and perform all the daily tasks.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
I perform the daily tasks. During lunchtime, me and Mrs Liyan saw a group of people is setting up balloon decorations at Emart Riam. Those group of people are really skilled in setting up the balloon decorations. Me and Mrs Liyan are really amazed with the decorations and we wonder how they do it. Below is the picture of the balloon decorations, in progress of setting up for Isuzu Roadshow by KM Mobile (28/4/2017 until 7/5/2017) with Dinosaur Balloons Theme set up by De Jackie Inspiration :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
As usual, perform the daily tasks and tidy up the shelves. Today there are many customers coming to Emart Riam and it is even merrier with "Old Text Book, New Idea" Handicraft Fair. There are so many creative creations using the old text book. Milo Energy Cube and Koko Krunch Bar are also now available at Emart Riam. Below is the video of the Handicraft Fair :

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emartriam 美里珠巴中华公学 「旧课本，新创意」手工艺品展览 时间: 今天23/4早上十点至下午五点 SJK Chung Hua Krokop "Old Text Book, New Idea" handicraft Fair Time: Today 23/4 10am to 5pm Like our page for more

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan ask me to search for customers to issue member card at lower floor. I take the registration form and a pen and approach the customers.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
I heard a bad news today, which is Emart (Tudan) Sdn. Bhd.'s men hostel had been burnt. I wonder which place they are going to stay temporarily. Luckily there are no people hurt during the incident. Today the second round for Easter Egg Hunt contest start again until 23rd April 2017. Mrs Liyan ask me to spread the registration forms to the customers and ask Miss Kimberly to announce about the Easter Egg Hunt Contest.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
During morning briefing, Mr Tan divided us into groups of 5. All of us are required to find the ways to increase the sales and our answers must be varied between groups. During opening, I do cash in, cleaning, and other daily tasks. There are new products arrival at all Emart outlets today (Emart Jelly Fruit flavour 285 g - RM 0.99; Emart Egg Biscuit Assorted Flavor 160 g - RM 2.90; Emart Wafer Stick Assorted Flavor 400 g - RM 6.50; Emart Wafer Stick Assorted Flavor 220 g - RM 3.90).

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Festive season is approaching, so Gawai Booth and Raya Booth is now open for booking. I perform the daily tasks as usual, then help cashier when there is many customers queuing up.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
As mentioned yesterday, I punch in at 7.30 am and directly proceed to cashier room to take the float. We then wait for the morning briefing to start at 7.40 am. After the morning briefing, me and Mrs Liyan do some cleaning. I then arrange the P.W.P. items. I put all the expired P.W.P. items promotion into trolleys and calling the grocery and non - food department to take those items. I display and arrange the new P.W.P. items. I also keying customers' details, and perform all the daily tasks. Today is Monday, so I need to do stock balance. Once again, I receive a RM 10 cash voucher from Miss Kimberly after she help me to get it from HR. I also go to HR to claim for printer ink. Me and Mr Cassidy discuss about the decoration for the membership table that was put at the ground floor main entrance. After the discussion, we go downstairs to decorate it.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
During morning briefing, Miss Alice Wong (Supermarket Senior Executive) announce to all of us that starting tomorrow, we need to punch - in at 7.30 am. Then we will start our morning briefing at 7.40 am. At 8 am, we will start the business operation. Then, I hand - in the lists of slow - moving or non - moving free gifts to Miss Alice Wong so that she can take further action. Then I proceed with keying customers' details, and all the daily tasks. Early in the morning, my mood was spoil and I feel like I was about to lose my temper. Guess what?! The same greedy customer (yesterday) come again to our counter with her family members. She want to play the game for the Easter Egg Hunt. So, I give her the form and brief her the ways to play the game. Without looking for the answers herself, she kept asking me to give her the answers directly. I refuses to help her and told her, "It is not considered a game if I give you all the answers and it is not fair for others. How am I manage to explain this to other customers?" She then left the counter and ask her family members to search together with her. Not long after that, there are two children coming to our counter to hand in the form with answers. I check for them and all were correct, so they have the opportunity to spin the wheel and win the vouchers. The greedy customer that I mention previously come back to the counter with the form fill with answer. I then help her to check and there are 2 answers incorrect. So, she can't proceed with the spin and win wheel.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Just when I arrive for work, Mr Cassidy pass to me an envelope that contain RM 20 cash voucher. On the envelope, written "khas untuk amoi". I was stunned at first as I didn't know the purpose of him giving me the cash vouchers. I was thinking whether he is trying to jokes with me. Mrs Liyan then told me that the cash vouchers is given to me as an appreciation for perfect attendances (February and March). It was so funny of him (Mr Cassidy) writing the sentences "khas untuk amoi" on the envelope before passing it to me. I also feel really thankful to Mrs Liyan for giving me the cash vouchers. Then, I continue with key in customers' data and receive payment for P.W.P items. At 1.30 pm, we continue with the registration for the finalist of Trac Electrical Fair Lucky Draw Contest. Department Store Senior Executive (Mr David) and the staffs are busy preparing the prizes for the lucky draw contest. At 2 pm, Miss Kimberly check the attendance of all the finalists. There is a finalist that didn't show up, so I try to contact him. He didn't pick up the call, so we had to just proceed with the lucky draw contest. Mrs Liyan become the host after she had her lunch at 2 pm. Mr Tan (manager of Emart Riam) become the grand prize (Iphone 7) representative. Many customers come to watch the lucky draw contests as the prizes are all attractive. There are refrigerator, television, vouchers, etc. All the 24 finalists will get the prizes home. The purpose of lucky draw today is to determine which prizes they will get. Today I also face a challenge as I get to serve a greedy customer. That greedy customer want to purchase P.W.P. items. The cashier ask the help from me as she can't handle that customer. That customer shows us a bunch of receipts that is under different members' name (besides her own name). I explain to her that each type of P.W.P. items is limit 5 only for each member. She then comes with the decision to purchase eleven cottons of 100 plus. I ask from her the member cards which is under the names of members shown in the receipts to proceed with the payment process. She then complain that it is so troublesome and she want to complain to management, bla bla bla, and so on. She ask the cashier to just key - in the member card numbers shown in the receipts. The cashier just obey her (maybe scared of the threatens). I then told the customer that there is no next time for this and that we are just following the procedures. I also told her that we actually can't key - in the member card numbers because there is no prove of where those receipts come from. It could be the receipts were being pick somewhere on the floor (unknown sources), which could mean no benefits protection for the real member card holders. Below is the picture of Grade B & Grade C fresh egg Easter Day promotion from 10th until 16th April 2017 :

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Explain about the Easter Egg Hunt contest to the customers and provide them registration form. The customers will search the shop name based on the tips given. Key - in data, list out the benefits for having Emart member card. The picture below shows Easter Day Promotions valid from 10th until 30th April 2017 :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Me and Mrs Liyan clear up some documents and do filing. We separate the documents into member card problem, suggestion / feedback form, lucky draw, tax invoice and purchase order, voucher control list. We also receive a new free gift, which is lunch bag. I then teach Mr Cassidy the way to deliver information to the finalist of electrical fair lucky draw contest. I also help to reedit and reprint the list for finalist of electrical fair lucky draw contest as requested by Miss Kimberly yesterday. Mrs Liyan then receive an email from Mr Alan Bong (Assistant Group Marketing Manager) regarding "Easter Egg Hunt" Contest that will be conduct from 14th until 16th April 2017 and 21st until 23rd April 2017. As the contest will start tomorrow, we need to prepare all the materials (spin and win wheel, posters, registration forms, vouchers, etc). Me and Mrs Liyan have to work overtime (OT) just to ensure that all the materials are well prepared for tomorrow event. I make a list to record voucher reference number. We finally finish preparing all the materials by 7 pm, so me and Mrs Liyan went back from work while Mr Cassidy continue with his afternoon shift until 10 pm alone. Mrs Liyan also forward to me the email from Mr Alan Bong so that I can resent it Miss Kimberly. Miss Kimberly is resting today, so she haven't know about the Easter Egg Hunt. Mrs Liyan reminds me to inform Miss Kimberly about the event.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
As usual, perform the daily tasks and help security to look after the entrance while he go to toilet. Miss Kimberly ask me to reedit the list for finalist of electrical fair lucky draw contest. She also ask me to contact the finalists of the lucky draw and inform them to come to Emart Riam on Saturday. Miss Kimberly teach me the appropriate way to deliver information through the phone. Today I hear about an interesting upcoming activities that will be held at Emart Riam, which is Sarawak Car Boot Barter Trade Carnival 2017. There is no price tag, free trade, and free enterprise. Below is the picture of Sarawak Car Boot Barter Trade Carnival 2017 that will be held on 23rd April 2017 :

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Today is resting day for me. Today Emart Riam will be selling new fruits to the customers and it is limited stocks. It is all imported. Below is the picture of the fruits :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today during morning briefing, Miss Ling (HOD of HR department), announce the schedule of staffs' training sessions. The training sessions will take 1 hour for each session today. After I do cash in and turn on the music, I noticed that there was a problem with the sounds. The sounds from the speakers is too soft and nearly can't be heard. Not long after that, a person from maintenance come to our counter to figure out the problem. He also help us to fix the sound and the paging system. As there are not many customers shop at Emart Riam today, I started to do the decoration for Easter Day. Mrs Liyan also bring me to buy the materials needed for our decoration during our lunch time. I also do the stock balance for member card, member registration form, member renewal / lost card form, Emart key chain, Emart spoon and fork, printer ribbon, etc. Below is the picture of Bulk Deals Cash & Carry promotion valid from 10th April until 13th April 2017 :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is the last day for 3 Day Sales. So, many customers take this opportunity to do large purchasing. Today Emart Riam is more crowded with customers compared with yesterday. Me, Miss Kimberly, and Mr Cassidy takes turn to do the promotion announcements at every half an hour. Mrs Liyan gives us the opportunity to practice ourselves to do the announcement. I also challenge myself to do the announcement without looking at the script and I finally did it! I do the announcement for about 10 minutes long without looking at the script. I do the announcement for promotional items' prices, gifts with purchase, P.W.P., and also member registration and renewal.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today I work alone during afternoon shift because Kimberly is RPH (Replace Public Holiday). So, I key in the customers' data and help to serve the customers at P.W.P. counter. I also help the cashier to receive payment while she go to the washroom.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Weekend sales started today, so there is many customers coming. As requested by Mr Tan, we make announcements every 30 minutes so that the customers are aware of the promotion. Not forgotten too, I also do announcement about member card benefits and also the P.W.P. items.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today during morning briefing, Mr Tan (manager) request our department to make announcements every half hour tomorrow. This is because weekend sales will start every Friday until Sunday. So, Friday until Sunday is the peak days whereby many Bruneians will come here to shopping. Mr Tan advice us to make full use of our equipment, as we have almost everything here (paging system, walkie talkie, etc). This shows the importance of our department in playing marketing roles. Easter Day will be coming soon, so me and Mrs Liyan searching for ideas to make decorations. Then, I suggest that we start doing the decorations on Monday as we will be having more free time. Not long after that, Mr Alan Bong come to our counter and have some discussion with Mrs Liyan.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Many customers purchase Dutch Lady today and claim for the free gifts. With purchase of RM 30 and above Dutch Lady 900 g or 6 x 200 ml, customers are entitled to get free 1 container or bottle. That free gift run very quickly that I have to go to store to restock it.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today, there is a customer purchase a total of 76 Pepero stick. So, I give her 19 free Pepero stick. I also help to do tax invoice and perform all the daily tasks.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
I do stock balance, and restock free gifts. I also key in customers data and do filing. Today there is a customer want to return default item, so I assist him then continue with the daily tasks.

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Today I'm ROD (Replace Off Day), so I didn't go to work.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today is quite boring as not many customer come here today at Emart Riam. Me and Miss Kimberly have some free time, so we continue to separate Heng Heng Lucky Draw by months. We also take turns to help the cashier to pack things inside the plastic bag.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today during morning briefing, I representing membership department to report on our KPI. I also inform the cashiers about the new lucky draw, which is Emart House Brand "Just 4 U" Lucky Draw Contest that start from today until 1st May 2017. Participants can join the lucky draw with the purchase of Emart Brand Products RM 4 and above in a single receipt. The lucky draw form is auto - generated from receipt printer. I also inform them about the new P.W.P. promotions (RM 20 for member; RM 40 for non - member) that will start by today until 30th April 2017. The existing P.W.P. mechanism (RM 60 for member; RM 80 for non - member) will resumed on 1st May 2017. Me and Miss Kimberly help to separate Heng Heng Lucky Draw by months. Heng Heng Lucky Draw will be lasted until end of April.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today when punch in for work, Mrs Liyan brief us about the Emart House Brand "Just 4 U" Lucky Draw Contest that start from tomorrow and also about the new P.W.P. mechanism. We look through the email received from Mr Alan Bong (Marketing Manager) and try to understand it. Mrs Liyan ask me and Miss Kimberly to announce this news to all the cashier tomorrow during morning briefing as both of us will be working in morning shift tomorrow.

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Today is resting time for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
As usual, morning briefing. Then take the float from cashier room and take some breakfast at the staff entrance (there is kuih prepared for staff every morning). I then turn on the computer and access to the system, then turn on the music. The staff from department store ask the help from me to look up for the store as she is going to toilet for a while. I proceed with the daily tasks.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Heard about a shocking news today. There is a staff of Emart Riam passed away last night. He died on the spot after the collision between his motorcycle and a van. He was on his way back after one day sales when the incident happened. We feel sorry for his family for the lost, so we make some donations. May his soul rest in peace. Mrs Liyan told me that there is a customer requesting us to make an annoucement in Chinese version. So, I need to prepare a script in Chinese version and record it so that I can just play the sound next time.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is one day sales. All the staff will be wearing black shirts. Emart Riam will be crowded with customers today. I help the cashier to receive payment for P.W.P. items as there are too many customers queue up to purchase the item. I also calling the grocery department through the walkie talkie to ask for item stock.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today there is quite a lot of customers. As usual, key in and updating customer data, issuing member card, card renewal, point redemption, announcements, and P.W.P.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Mrs Liyan prepared a test for us to see how far our understanding is towards customer service. She also show us the video on how to deal with an angry customers. Then, we proceed with the daily tasks.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today I will be working alone in the afternoon shift. So, I need to prepare a script for Miss Kimberly as she will report on our KPI tomorrow morning. I also perform the daily tasks.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today for the first time during morning briefing, I represent membership department to report on our KPI in front of all staff. I also bring along the latest free gift and promote them to all the staff. As usual, I perform the daily tasks while continue with upgrading customers' information. There is a customer asking me if Emart Riam got provide service of selling vouchers. So, I call and ask Mrs Liyan about this. Mrs Liyan told me that we can help the customer to order for vouchers from headquarters.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Just when I come in for the afternoon shift, Mr Cassidy inform me that we will be reporting on our KPI to all the staff during morning briefing starting from tomorrow. Mrs Liyan had proposed to the branch manager, Mr Tan, to give us the opportunity to speak in front of public and he finally agreed. Tomorrow I will be representing membership department to report on our KPI because I am the only one that is available for morning shift. Mrs Liyan and Mr Cassidy will be resting tomorrow and Miss Kimberly will work alone in the afternoon shift. So, Mrs Liyan write in a paper on how to access the data that I need for tomorrow briefing. She also ask Miss Kimberly to teach me the way to identify the data and key it into the excel (we need to do this daily just when we are about to do cash out or closing time). Mrs Liyan also gave me an example of script for tomorrow briefing. As it will be our first time to report on our KPI, both of us (me and Miss Kimberly) study the process in more detailed when there is no customers. This is to ensure that we won't take too much time to perform the process during closing time later. Me and Miss Kimberly prepare the final script for tomorrow briefing and I try to memorize them. I also bring along the latest free gift and put it inside my locker so that tomorrow I will be able to promote it to all the staff.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Me and Miss Kimberly continue with rechecking and updating members' information. After Mrs Liyan and Mr Cassidy come in for afternoon shift, me and Miss Kimberly switch to P.W.P. counter. We use the computers at P.W.P. counter to continue with our work. There are many customers want to buy P.W.P. items, so we help the cashier to serve the customers. Today I learn to receive payment for P.W.P. items. Milo and Bunga Matahari rice are among the fast moving items and the grocery staff need to stock up the items immediately.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan had done the list of items for point redemption and the amount of points needed to exchange the items. Me and Mr Cassidy went into the departmental store to look for the items listed so that we can display them at the P.W.P. counter. Mr Cassidy ask the help from the staff of departmental store because she knows better about the exact location of those items. After displaying the items, we continue with our work of rechecking and updating the members' information while serving customers.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
The morning call or briefing for this morning is quite different than before. They had made some changes, and all the HODs will stand in front of us during briefing. Today, there is a new free gift arrives. So, I need to clear the old and display the new. The free gift for Wonda Coffee also arrives, so we call the customers to get the free gift that we owed before. We also update the P.W.P. items as there are weekend sales. Mrs Liyan, Miss Kimberly, and Mr Cassidy went to the store to clean and tidy up while I work in the counter alone to serve the customers. After they done cleaning, they lift 5 boxes that contain member registration forms, member renewal forms, and point redemption forms to membership counter. We all need to recheck and update the members' information.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today, Mrs Liyan ask me to help her to response towards the customer's feedback. I also help to do the letters for Emart membership and merchant programme collaboration proposals.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today, I receive the registration forms for Easter Egg colouring contest from Emart Realty. I stick the advertisement at our counter so that customers are aware of it and register at our counter. I also receive a call from HR department asking me about a staff named Ering, whom also under Customer Service Department. Ering work at the deposit counter at Ground Floor together with Helena. I do the voucher control list for the new RM 10 cash vouchers by using Excel.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today there is very few customers. Mrs Liyan ask me to continue to do the merchant partner target list. Miss Kimberly teach me the way to handle the customers that want to replace the default product. I also do the voucher control list for February.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Perform the daily tasks (member registration, renewal, purchase with purchase, gift with purchase, point redemption, deposit, assisting customers).

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan ask me and Mr Cassidy to approach customers for member registration or member renewal. So, both of us bring along member registration form and a pen. We go downstairs and also upstairs searching for customers. We finally approach two customers. Mrs Liyan told us a more attractive way to let the customers approach us.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today, I help a cashier, Miss Jasmine, to hold for her counter for a while. A new thing that I learn from her is the step to receive payment in terms of discount voucher. Today, there are many people from HQ come to visit Emart Riam.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan give me a task today, which is to make the slide for merchants partner proposal more attractive. I jcopy the content from the proposal and decorate it so that it is attractive.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today I go to staff entrance to check if my name is listed for stock take. Those involved for stock take will need to arrive at Emart Riam by 7 am tomorrow. Emart Riam will be closed from 8 am until 12 pm tomorrow for stock take purpose, and it will starts to operate at 12 pm. After checking the name list, I found that I was not listed. To ensure that customers are informed about the closing of Emart Riam tomorrow, Mr David (Senior Executive) stick the notices on the wall. He also ask me to explain to the customers as it was our job as Customer Service Management. The stock take notice is also updated on Facebook page by admin. Today, I gain another experience, which is becoming a cashier. This is because there is a cashier that is in need to go to the washroom. She is unable to go to the washroom as she works alone and there is no one that can help her to hold the counter for a while. So, she seek for the help from me. She teach me the steps before going to the washroom. Not long after she go to the washroom, there is a customer coming to the cashier counter to make a payment. I ask the security to help me to take care of my counter as I was also working alone. I also ask him to call me out if there is customer at my counter. I quickly rush to the cashier counter and receive the payment. The cashier then return back to her counter and so did I. Below is the picture of stock take notice :

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan teach me the basic way to do stock take. I then proceed with my daily jobs. Today, there are a lot of good news. First, the famous Che Mat Coconut Shake at Emart Riam is on Harian Metro today! Second, BGS is now a merchant partner of Emart membership! Members can enjoy 5% to 10% discount on services applicable. The services include air - cond installation and servicing; CCTV, burglar and fire alarm; barrier gate; access work; home automation; automatic gate; network, keyphone; and intercom system. It is redeemable of the following company :

BGS Group

BGS Air - cond Engineering

BGS Security System

Ecotech Air - cond Centre (Miri)

Third, there is cash & carry promotion at Emart Riam valid from 6th until 9th March 2017, as shown in the picture below :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Mrs Liyan told me a detail explanation about giving authority to the customers to inherit the member card. We need to keep the copy of death certificate so that we can refer back in the future. If the inheritor already have a member card, the points from the dead's will be transferred to the inheritor's. If the inheritor didn't have a member card yet, we just need to change the information in the system and reprint a new member card.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today performing the daily tasks, and there is a customer coming to our counter bringing a death certificate. She request to own her mother's member card, as her mother had died. Miss Kimberly teach me the steps. Miss Kimberly told me that the customers will not have the authority to own or inherit the member card if they didn't show us the death certificate as a prove.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)

There is a birthday party held in this morning before the opening time, around 7.30 am. This birthday party is held every 3 months to celebrate the birthday of all staff. After the briefing, we eat the cakes, curry puffs, noodles, so on. Then, we proceed with our daily tasks. Today Emart Riam is quite crowded with customers as there is weekend special promotion and tattoo expo. Below is the video that show about the tattoo expo :

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Offer 1Sarawak - Calling Tattoo lover out there! Emart...

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Calling Tattoo lover out there! Emart Riam Tattoo Expo happening now! Like our page for more!

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
As usual, perform the daily tasks. For the first time, I perform member renewal using points. Member renewal using points is far more complicated than member renewal using cash. So, I need to refer the notes that I bring while performing it, as I had not mastered it yet. We also make the numbers for deposited items. Mrs Liyan tell me about "stock take" that will be happening on Wednesday (8/3/2017). Starting from tomorrow, there will be a Tattoo Expo held at Emart Riam until 6th March 2017. There is also Weekend Special Promotion valid from 3rd March 2017 until 5th March 2017, as shown in the picture below :

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Today is resting day for me.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today I go to HR to take the shift schedule for next month. Starting from tomorrow, there will be a new partner joining our CSM department, which is Mr Cassidy that transferred from Cashiering department. He will be working together with Mrs Liyan while I will be working together with Miss Kimberly most of the time starting tomorrow. As usual, I perform the daily tasks. Below is happy hour after 5 pm valid on today only :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 5 pm)
Today feels like Monday blues because I haven't recover yet from tiredness and sleepiness. My muscles is a bit aches because I keep on taking stocks and restock the free gifts yesterday. I do some cleaning first and mop the floor surrounding our counter. The floor became dirty as there are many customers step on it yesterday. Today can feel relaxed a bit as there are not many customers. As usual, arrange the P.W.P. stock, member registration, member renewal, deposit, paging, etc.

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(Working time : 8 am until 10 pm); (Rest time : 2 - 3 pm & 7 - 8 pm)
Happy One Day Sale! Today will be a super tiring day but at the same time full of excitement when serving lots of customers. Today is our great opportunity to achieve the target sales. For membership counter, we target to achieve a total of 100 customers. As discussed previously during the briefing, we decided to wear pink shirts today because this month is Valentine month. All the staffs are required to work full, which is from the opening time until closing time. Miss Kimberly didn't come to work with us today because she had to attend for her sister's wedding. So, there are only me and Mrs Liyan at the counter to serves the customers. We do announcement for One Day Sale promotion to attracts more customers. Customers are entitled to receive RM 5 discount voucher for departmental store items with every purchase of RM 150. Many customers were confused about the RM 5 discount voucher for playground and RM 5 discount voucher for departmental stores. So, me and Mrs Liyan explain about the differences between both vouchers to the customers. During the One Day Sale, members can enjoy more benefits than the non - members. So, there are a lot of people queuing up at our counter to do member card and renew their expired card. I have to work faster to avoid other customers have a long wait and yet, I have to be careful when key - in the information and receive payments. I also need to have more patience with the customers because not all customers understand the word "queue up" and most of them might interrupt when we are in the process of keying information. We have achieved a total of 112 customers today for member registration and member renewal. Many customers deposited their items at our counter until the numbers for deposited items finished up. So, I have to remember their faces. The Colgate mug is a hot item today. Many customers come to claim for the mug as they purchased Colgate toothpaste promo pack. The free gift for Colgate finished up very fast. I was unable to go to the store to take the stock as I was alone in the counter to serve the customers when Mrs Liyan is taking a rest for a while. I ask for the help from security to take the stock. Mrs Liyan heard my sound through the walkie talkie and ask me if there is any problem. I told her that I was unable to take the stock and she tells me that she will take it. When the stock arrives, I quickly restock the free gifts as there are still many customers request for the mug. I feel like I serve the customers non - stop. When the customers start to lessen, I quickly take a rest for a while. After the rest, I take the free gifts stock again to the counter and display them on the shelves. Mrs Liyan told me that half of the mugs that displayed on the shelves finished up when I was taking a break for just half an hour! Today Emart is closing a bit late because there are some customers that still shop around.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today is Saturday and many customers come to shop at Emart Riam together with their families. As usual, I do registration for new member, member renewal, answer customer's queries, voucher redemption, tax invoices, paging, restock free gifts, take care of deposited items, etc. Below is the video of the playground carnival. Customers are entitled to receive RM 5 discount voucher for playground games with every purchase of RM 50.

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Offer 1Sarawak - Wow! Carnival Playground opened at 1st... | Facebook

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Wow! Carnival Playground opened at 1st Floor Emart Riam. Come and experience it! Family fun time together. Like & Share our page for more!

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today, I work in the morning shift together with Miss Kimberly for the first time. We arrange the P.W.P. stock and check the price. There is a customer come to change the old vouchers to new vouchers. So, I recorded it in the lost and found book. Many customers come to our counter to ask about the RM 5 discount voucher that attached with their receipts. That RM 5 discount voucher can be used at the playground that located at the upper floor. I request stock from HR and take the new shift schedule to HR office for approval. I also received vouchers from HR that had been ordered by Mrs Liyan before. Below is the promotion that starts from 24 until 26 February 2017 :

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Mrs Liyan gives me and Miss Kimberly a new task today, which is to approach and attract customer to become member. Mrs Liyan want to observe the way we approach the customer. The first customer that I approach is already a member of Emart, so I proceed to the second customer. I tell her the benefits of become a member of Emart and she finally agree to make a new card.

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Today is resting day for me.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
As usual, I do some cleaning and perform the daily tasks. Then, I found out that the gifts for member application and renewal had just left a few only. So, I need to take the stock at the store but was unable to do it because I can't left the counter as I work alone in the morning shift. Not long after that, there is a security coming towards the counter. I ask for his help to take care of the counter for a while. I then quickly rush to the store and come back to the counter. Today, there is a customer dropped her wallet and found by the staff. The staff then bring it to the membership counter. There is IC in her wallet. I immediately do paging to ask the customer to come to the membership counter. The customer then come to claim for her wallet.

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today is quite a sleepy day because very few customer. Mrs Liyan gives me a task today, which is to create a draft of event ideas for Easter Day. So, I search for the activities that can be done for Easter Day. I draft it inside the paper. Those activities should be able to attracts more customers to become member. There are many benefits to become the member of Emart, which is shown in the picture below :

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today is Sunday, so there are a lot of customers making new member card, renew card, redeem points, and claim for free gifts. The presence of a security guard today had ease my job, as it will reduce the interruptions while I key - in the customer's information. The security guard help to take care of the deposited items. As there are many customers today, the free gifts that displayed on the shelves finished up quickly. So, I need to restock it. There is also a customer that request me to reprint receipt because his original receipt had become obscure. Mrs Liyan give me a task today, which is to list down my dreams or goals. She is going to attach it on the board so that we will become more motivated whenever we saw it. Below is the picture that showed weekend special promotion that attracts many customers today :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today received calls from receiving department asking me to receive the free gift stock. I have received 6 cartons of Boh Tea Potbags, and 2 cartons of foldable travelling bags. I deliver 4 cartons of Boh Tea Potbags to the store. I arrange the boxes so that there are space for that 4 boxes and to avoid blocking way of other department when they want to take stock. Then, I deliver 2 cartons of Boh Tea Potbags and 2 cartons of foldable travelling bags to the membership counter and display it at the free gift shelves. I then recorded the free gifts that I received in the Free Gift Book. After done displaying the free gifts, I throw all the empty boxes. I also received call from a customer that has some problem and enquiries. I recorded the problem and enquiries in CSM Communication Book. I tell her that feedback will be given within 3 working days. Below is the picture of the foldable travelling bags with every purchase of RM 30 and above in a single receipt on Colgate, Softlan, Glo, Axion, Ajax, Protex and Palmolive range of products :

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(Working time : 8 am until 5 pm); (Rest time : 1 pm until 2 pm)
Today learn a new thing, which is the appropriate way to display P.W.P products. Mrs Liyan bring me to the store and showed me the area to take the free gifts stock. As there are not many customer today and I have some free time, I help A&P (Advertisement and Promotion) department to decorate the lucky draw table. I also make "CSM daily tasks" as a reference and attach it on the board. Today there is a customer dropped her CIMB Bank card at the cashier counter. So, the cashier bring the card to the membership counter and ask me if I can track her. However, I failed to track her because there is no contact number recorded. Then, I decided to do paging in case the customer still shop around. After the long wait and no one come to claim, I have to record it in the Membership  Lost and Found Book and wait until the owner come to claim.

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(Working time : 1 pm until 10 pm); (Rest time : 4 pm until 5 pm)
Today spend more time on cleaning the free gifts shelves, tables, and the equipment. Mrs Liyan and I also do filing. We rearrange the free gifts so that there is more space. As requested by Mr Tan, the manager of Emart Riam, we plan for a layout that best fit for our counter. There is a good news today, which is there will be a Money Changer and Remittances open for services. This will bring convenience to the customers especially Bruneians and attract them to purchase in large quantity. The picture of Money Changer and Remittances is shown below :