# data[].attributes.attachment_link.title
SITI ZULAIHA A RAHMAN (A13A1190) KEMBARA SUFI TRAVEL & TOURS

# data[].attributes.attachment_link.description
Uploaded by TOURISM PRACTICUM on 2017-06-14.

# data[].attributes.body
LAST DAY FOR INTERNSHIP!!

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.
Call customer Europe 5 countries trip from August until November to remind them to make a second payment.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Make a name tag for Europe 5 Countries.

# data[].attributes.body
Make a name tag for Europe 5 Countries.

# data[].attributes.body
Continue make a luggage tag for Europe 5 Countries (1000 pieces).
- divide by colors for different group (as a stock for other trip soon)

# data[].attributes.body
Continue make a luggage tag for Europe 5 Countries (1000 pieces).

# data[].attributes.body
Continue make a luggage tag for Europe 5 Countries (1000 pieces).

# data[].attributes.body
Continue make a luggage tag for Europe 5 Countries (1000 pieces).

# data[].attributes.body
Make a luggage tag for Europe 5 Countries (1000 pieces).
- need to print out, cutting one by one, laminated, and dived by color of ribbon.

# data[].attributes.body
PUBLIC HOLIDAY - Wesak Day

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Continue key in the detail of customer.

# data[].attributes.body
Key in detail all customer of year 2015 to system because this is the new system.

# data[].attributes.body
Cleaning the office. All the equipment and furnishings are not required to be sent to the office HQ.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
PUBLIC HOLIDAY - LABOUR DAY

# data[].attributes.body
AIRPORT DUTY - EUROPE 5 COUNTRIES - MY LAST AIRPORT DUTY
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Manage a customer detail through EMIRATES AIRLINES for trip 29 April.

# data[].attributes.body
Out working office - I need to buy office requirement such as biscuit, coffee and so on. Besides that, I also need to buy trip requirement such as junk food as a gift to customer that have join trip to Europe 5 Country on 29 April 2017.

# data[].attributes.body
Update a customer details of the trip 29 April such as luggage tags, itinerary, schedule prayers (London, Amsterdam, Brussels, Swiss and Paris), and insurance for give to customers at the airport on the day of departure as their reference while traveled.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
PUBLIC HOLIDAY - ISRAK MIKRAJ & Agong's coronation day.

# data[].attributes.body
AIRPORT DUTY - EUROPE 5 COUNTRIES
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Update a customer details of the trip 23 April such as luggage tags, itinerary, schedule prayers (London, Amsterdam, Brussels, Swiss and Paris), and insurance for give to customers at the airport on the day of departure as their reference while traveled.

# data[].attributes.body
Out working office - I need to buy office requirement such as biscuit, coffee and so on. Besides that, I also need to buy trip requirement such as junk food as a gift to customer that have join trip to Europe 5 Country on 23 April 2017.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
AIRPORT DUTY - EUROPE 5 COUNTRIES
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Manage a customer detail through EMIRATES AIRLINES for trip 14 April.

# data[].attributes.body
Out working office - I need to buy office requirement such as biscuit, coffee and so on. Besides that, I also need to buy trip requirement such as junk food as a gift to customer that have join trip to Europe 5 Country on 14 April 2017.

# data[].attributes.body
Make a luggage tag for trip 14 April for 3 buses.
Update a customer details of the trip 14 April such as luggage tags, itinerary, schedule prayers (London, Amsterdam, Brussels, Swiss and Paris), and insurance for give to customers at the airport on the day of departure as their reference while traveled.

# data[].attributes.body
Print out insurance for trip 14 April and divide by groups or family.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Make a name tag for trip 14 April there are 3 buses for this trip.

# data[].attributes.body
Call customer to remind them to make a full payment for trip 29 April.

# data[].attributes.body
Manage a customer detail through EMIRATES AIRLINES for trip 23 April.

# data[].attributes.body
AIRPORT DUTY - EUROPE 5 COUNTRIES
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Make a call for remind customer to make a full pament trip 29  April. Make a group whatsapp for trip Europe 5 Countries date 29 April.

# data[].attributes.body
Out working office - I need to buy office requirement such as biscuit, coffee and so on. Besides that, I also need to buy trip requirement such as junk food as a gift to customer that have join trip to Europe 5 Country on 1 Ap 2017.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

Update a customer details of the trip 1 April such as luggage tags, itinerary, schedule prayers (London, Amsterdam, Brussels, Swiss and Paris), and insurance for give to customers at the airport on the day of departure as their reference while traveled.

# data[].attributes.body
Manage a customer detail through EMIRATES AIRLINES.

# data[].attributes.body
Respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.
Make a double check name of customer for trip on 23 April to buy a flight ticket.

# data[].attributes.body
Make a quotation for new date package. respond customer email, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Recall customer to remind them to make a full payment for the Europe trip on 23 April 2017. Make a group whatsapp for trip Europe 5 Countries date 23 April.

# data[].attributes.body
Pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
Pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
AIRPORT DUTY - HO CHI MINH CITY
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
AIRPORT DUTY - EUROPE 5 COUNTRIES
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Update a customer details of the trip 17 March such as luggage tags, itinerary, schedule prayers (London, Amsterdam, Brussels, Swiss and Paris), and insurance for give to customers at the airport on the day of departure as their reference while traveled.

# data[].attributes.body
Make a name tag for the customer trip Europe on 17 March 2017.
Make a group whatsapp for trip Europe 5 Countries date 14 April.

# data[].attributes.body
Out working office - I need to buy office requirement such as biscuit, coffee and so on. Besides that, I also need to buy trip requirement such as junk food as a gift to customer that have join trip to Europe 5 Country on 17 March 2017.

# data[].attributes.body
Make the luggage tag for the next trip.

# data[].attributes.body
Recall for another customer who is still do not make a full payment for Europe 5 Country on 1 April 2017.

# data[].attributes.body
Make a call for remind  customer who is still does not make a full payment for the Europe  5 Country need to make a payment before 25 March, and remind they to give a picture of their passport for buy a ticket flight.

# data[].attributes.body
Today, I make a receipt for customer payment, pick up the phone from customer, respond for customer asking through the whatsapp, and make an advertised through FB to promote about the package.

# data[].attributes.body
I make a call for all Europe 5 Country' customer to remind them to make a full payment for the date 23 March.
Besides that, I also need to settle the receipt customer who is make a payment for the trip package.

# data[].attributes.body
Today, I checking a customer's passport number and flight ticket for trip 1 March 2017.
They are need to be check to make sure, there are have not any correction of them because the any error information will give an problem during check in their flight in airport.

# data[].attributes.body
For this day there are not have more of task, so I more prefer to make an advertising about the holiday package through FACEBOOK.

# data[].attributes.body
As usual, my task at Kembara Sufi Travel is pick up the phone and answer the question from customer about the package of holiday.

# data[].attributes.body
Next week Kembara Sufi have a trip to EUROPE 5 COUNTRY, so I get a task to check the real name of customer in passport and flight detail. There are 80 person of customer who is join for this trip, so it will have two bas : BAS A & BAS B.
Besides that, as usual I need to pick up the phone.

# data[].attributes.body
For today, I only pick up the phone, reply the email and whatsapp and make an advertising through fb

# data[].attributes.body
My task for today is help my supervisor at intern to do a payment receipt, answer all the question from customer about the coming soon trip and package.
Besides that, I also help another staff to list cuatomer's name who is will going trip to Beijing China.

# data[].attributes.body
Today, I get a call from customer who is wanted to change the date for their trip to Balkan.I make a receipt for second payment and full payment for customer who is make a deposit at ATM and come to office

# data[].attributes.body
My task is make a quotation which is get a ground for the package from person incharge, check a flight ticket for package Guilin, Perth, and Balkan.

# data[].attributes.body
At office, all the staff have a outside work from office such as settle a VISA at legation for BEIJING trip package, go to airport to check in ticket flight for KEMBARA SUFI customer trip to HO CHI MINH CITY

# data[].attributes.body
Now, I know what's the meaning of customer services in tourism agency and what should I do if there are have a problem with customer.

Today also, I need to pick up the phone, respond Whatsapp and Email from customer, and serve customer who is come to office to make a payment and booked a holiday package.

# data[].attributes.body
Since my started internship,today is my first day I feel like I'm as a trully worker because, I have handle a customer problem, and I learn that the meaning of "CUSTOMER ALWAYS RIGHT".

# data[].attributes.body
Today's task is update the advertise the package through the facebook and pick up the phone

# data[].attributes.body
Today, my task only to update an advertisement through FACEBOOK and MUDAH.my. and as usual, I need to pick up the phone who is majority called from customer.

Today, I helped staff to make a luggage tag for coming soon trip.

# data[].attributes.body
My task for today starting with make a quotation for Perth trip to email to customer. After at, as usual, I need to make an advertising..

At the noon, I accompany my supervisor go to mall to buyed a stationary for office..

Back to office, I have a customer who is waiting dor the quotation about trip to the Korea, so I need to make a quotation about that

# data[].attributes.body
As usual, update advertising, reply whatsapp and email from customer and make a receipt to cusmoter who is make a deposit, second payment and full payment

# data[].attributes.body
Today as usual, I need to check email & whatsapp aplication and reply the customer question about the trip.

After, I only update and update again the advertising about the trip such ac Europe, Balkan, Korea, Thailand and so on through facebook and mudah.my

# data[].attributes.body
Today's assignment I did was answer a call and reply to emails from customers asking about the trip tourism. Besides, I also make daily tasks such as creating advertisement through facebook and Mudah.my. Furthermore, I also was given the assignment to create customer receipts and send tit back the image to them.

# data[].attributes.body
Today is off day, but this morning I was asked to send the customer a trip to Ho Chi Minh City in KLIA2. At there, I learned how to handle customer to check in their flight after that, the staff who is with my gived a briefing about their flight departure to Ho Chi Minh City and about the itenerary.

AIRPORT DUTY - HO CHI MINH CITY
Handle customer
- take the arrival of participants
- give their detail (luggage tag, itinerary, schedule prayers for 5 countries, and insurance)
- help and handle participants to make a luggage drop
- person in charged make a briefing
- make a participants photo-shoot
- finished (participants gets into the gate for departure)

# data[].attributes.body
Today is the third day of my internship, I was given a task to check the names of the participants to join the trip to Europe will be held in March. I also need to call each participant to remind representatives of the last date fullpayment for the trip. today is the first day I made an actual quotation for the reply email from customers who inquire about tour packages offered

# data[].attributes.body
Today I continued my internship session with learn something new..
I learn how to make a quotation to deal with customer.

I need to make my own quotation based on the information that given by person incharge for the different state because, as a Intern I need to achieve at least Rm100k since my first day until my last day internship.. So, I need to make my own advertising using a facebook and mudah.com

# data[].attributes.headline
06 Feb. 2017   Today is my first day internship.. 

# data[].attributes.subject
06 Feb. 2017   Today is my first day internship.. 

# data[].attributes.body
I practically started with an introductory session between staff in the branch of Anggerik Mall. After that, I disclosed regarding the scope of work in the Kembara Sufi and their regulations. After that, I need to download all kinds of applications used by the company for using while working. I also get a task to make advertising on travel packages and it is does't matter to me because it is familiar to me since in UMK land I also learn how to answer customer calls correctly, how to make a payment receipt, and I was given the task to review the details of customers who have made payments in terms of the correct name, identity card number and passport so no mistakes can complicate matters when flying onwards.