# data[].attributes.body
1) 2 types of customer
2) Strategy for continuous improvement in customer relation
3) Handling customer complaints

# data[].attributes.body
1) Why service selling
2) Strategy to attract
3) Effective advertisement
4) Adv & Disadvan of advert

# data[].attributes.body
1) Definition
2) 4 elements of management control
3) Why quality control

# data[].attributes.body
1) Staff recruitment
2) Prod & Unprod staff
3) Welfares of staff

# data[].attributes.body
1) Method to open
2) Location consideration
3) Environmental considerations
4) Financial resources
5) Equipment required
6) Prod & Unprod area

# data[].attributes.body
Def: numec analysis which consider the financial & staff at service centre

# data[].attributes.body
1) Create the objectives
2) Planning
3) Establishment
4) Execution
5) Controlling