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Daft, R. L. (2015). The leadership experience. (6th ed.). Stanford, CT: Cengage Learning.

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These action strategies can help me to develop my leadership skills. When I study at school or work in hospitality industry, I can use the action plans to achieve a better performance in teamworks. When become a leader in future, my employees’ benefits would be cared for, and even the society could benefit when work efficiency is promoted by motivated employees. My positive attitude to diverse workforce is beneficial to the overall team, so it can enhance both my and my teammates’ work experience and communication skills. As an undergraduate student, I still have further knowledge to learn and much more to experience, and I would apply the action plans step by step.

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Action strategy:develop leadership skill in a workplace with diverse employees

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Action strategy:develop leadership skill in a workplace with diverse employees

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If I want to be a successful leader in the workplace, I need to develop the skills of working in a diverse workplace, which means working with people from different backgrounds. “The goal for today’s leader is to recognize that each person can bring value and strengths to the workplace based on his or her own combination of diverse characteristics.”(Daft, 2015, p. 327).

There are three strategies to achieve my goal of developing the skills to work with diverse workforce. First of all, I need to have a positive attitude to getting involved with a diverse workplace. Before I start leading my followers in diverse culture, I should be mindful with the fact. If I can well understand different culture backgrounds, it is also an opportunity to explore myself. In addition, a team with diverse cultural backgrounds could be more creative, because members have different perspectives in dealing with issues. Secondly, when I am trying to have a certain understanding of my followers, I should identify both their strengths and weaknesses. For example, some employees can speak a second language in addition to English, such as Chinese. This is their strengths and they have the advantage of expanding Chinese market. For employees poor in English, I would try to help them improve English. Last but not least, it is significant to avoid conflicts. As a leader, I should keep in mind to think from my followers’ perspectives. It is necessary to think about the possible conflicts that could happen in workplace, and increasing the verbal and non-verbal communications, or brainstorm is useful to avoid or solve the potential issues.

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How Diversity Shapes Leadership Development - Kyung Yoon

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In Chapter 11 of 19 in her 2011 Capture Your Flag interview, non-profit executive Kyung Yoon answers "What Role Has Diversity Played in Shaping Your Leadership Style?" Yoon notes how growing up as an Asian American, she was very mindful that she may be perceived differently than how she saw herself.

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Action strategy:take care of employees benefits

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Action strategy:take care of employees benefits

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There are three strategies for taking employee’s benefits into consideration. Firstly, different employees will have different expectations from workplace. I need to understand all the employees needs by increasing communication with them. “The leadership approach strives to motivate people by providing them with the opportunity to satisfy higher needs and become intrinsically rewards”(Daft, 2015, p.227). Secondly, after I figured out  employee’s needs, I would provide them with opportunities and help them to achieve their goals. For example, for the employees who want to develop in their career, I will try to provide them with more job development opportunities such as training to help them in career development. Lastly, when employees made mistakes, I would try to help them to correct in order to avoid making the same mistakes in future, instead of simply giving punishment to them. This is another way to motivate employees and provide them a positive working atmosphere by enhancing their well-being.

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Diana Dosik: Why we need to treat our employees as thoughtfully as our customers

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Today's companies know everything there is to know about their customers and will stop at nothing to ensure that their experience is pleasant and meaningful. But what if they directed some of the same energy toward understanding and engaging their employees? What are the potential payoffs for a better motivated, more loyal, and imaginatively innovating workforce?

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My first leadership goal is to take care of my employee’s benefits. Employees are the most valuable assets in a business. If they are well motivated, the work productivity could be enhanced accordingly. Therefore, a leader should treat employees as “guests”. My second leadership goal is to develop leadership skills in a workplace with diverse employees. In hospitality industry, most employees are different in terms of abilities, ethnicity, education, language and culture. To be an effective leader, I have to be able to build strong relationship with people in diversity with a positive attitude.

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After taking IHMN 354, I understand more about leadership, which is closely related to employees. Employees is an important component in business. Therefore, I need to learn strategies to motivate, communicate, and influence employees. In order to achieve my final goal, I build two leadership goals.

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It is my dream to be a successful entrepreneur in hospitality. My employees, customers and society can all benefit from my business. I am interested in watching speeches by successful entrepreneurs. In China, Jack Ma is almost the best example of a successful entrepreneur. As the founder of Alibaba and leading 5 million employees, he has led China to enter an Internet age. From Jack Ma’s speech, I learned the most important thing for a leader is to make employees feel happy, then work efficiency is promoted and customers will be happy.

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Alibaba Founder Biography | Startup Stories

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Jack Ma Speech Backs Young Hong Kong Entrepreneurs

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Jack Ma speech on Leadership Skills - Alibaba CEO Speech 2015 HD 馬雲

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Tips to be a leader? Jack Ma exposes top 10 secrets

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Hello Carolin,

I am glad to take you to watch my leadership storyboard journal. As a student in hospitality management program, I define the leadership as the abilities to guide followers to engage with better performance and achieve successes in business goals. The success of business is one of the best way to identify a person’s leadership. A good leadership is reflected by successfully managing a team with diverse employees and caring for employees’ benefits.

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Leadership involves the influencing process of leaders and followers to achieve the organisations objectives through change over time. - created at http://www.b2bwhiteboard.com