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My name is Tânia Cubeiro.  I am 18 years old . I am live in Santo Tirso.
I have one brother. I am a student at Tomaz Pelayo.
I an taking a course of administrative assistant.
I'm very punctual, responsible, worker, organised.

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Ending
Giving reason for writing
Sending an attachment or enclossure
Offering more information or help
Introducing good news
Requesting
Thanking
Apologising
Inviting, accepting , declining
Arranging
Checking and clarifying
Structure and signposting
Comparing
Reporting what was said
Reporting figures and trends
Reporting and summarising results
Concluding and recommending.

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1- Hi bruce baines
It,s about your visit to italy next week , here is details of your flights and hotel reservations. I m sorry but college in perugia has cancelled the appointment on wednesday . Can you give the same presentation in Bologna?
Could you confirm the flight times as soom as possible . Dont ' be afraid to coll me to contact me if you need me to assist you any further.
Bye Tânia.
2- Dear Maddie
I am writing about the flight the flight times to italy . Unfortunalyt I can ' t fly out on Monday morning . I ' be gradful if you could change it to Monday evening ?
I would be apply.
Kind regards yours.

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Dear Mr. Brown
Dear Ms white
Dear Sir
Dear Sir or Madam
Gentlemen

Starting
To inform you that ...
To request ...
To enquire about...
I am writing to tell you about ...

Referring to previous contact
Thank you for letter of march 15.
In reply to your request ,...
Thank you for your letter regarding ...
Further to our meeting last week ...
I enjoyed having lunch with  you last week in tokyo.

Making a request
We would appreciate it if you would...
Could you please send me...
In addition , i would like to receive ...
Please let me know what action you propose to take.

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I am writing in reply to your letter of the 15 indt we were"t able to solve this issue, because Mr. Noel, our accountant, resigned his possition very recently ,and as a result we weren't aware of the clearing of these account.
We now, however, will trace all our accounts and will pay our debit of £620. We hope tha this incident did't disturbe you nor made you belive that the not clearing of the balance on the due dave was intentinual.
Yours faithfully

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Dear Mr. Rohn,
I am writing to concern you of your debt of £591, once again.
Unfortunatelly, the payment has passed away three months ago.
We would appreciate it if you would want cooperate in paying us, therefore, we'll sue you if your debt insn't cleared the next ten days.
Yours faithfully

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1. Include just the right amount information.
2. plan your letter
3. be clear and polite.
4. make the sure the reader understand your abbreviations and figures.
5. try to be accourate.
6. Pay attention to tittles , names , enclosures and references.

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Edition            Displayed
Brand Chatn
Dictation Selection
Samples Discount
Substantial       Current

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1. Ask for the price list.
2. Ask for a sample in case of douht.
3.Five details about yers firm.
4. be specific about what you want.
5. Ask for discounts.

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Computer, pencil, pen, sheets, table, covers, notebooks, penchil holder, chair, secretary, bookmarks, sharpen, rubber, schoolbag, shelves to lay sheets.

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A) I get up at 8.00.
B) I have a bowl of cereal when I get to work.
C) I usually go to work by car.
D) It takes about 10 minutes.
E) I turn the computer and read my e-mail.
F) I also take clients calls and deal with e-mails.
G) I usually have lunch at my desk.
H) I visit clients.
I) l leave work around seven, but quite aften i go to on evening meering.
J) I like to see my friends and family.
K) I usually go to bed between 10 p.m. and midnight.

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Subject:  14th January service payment

Dear Mr. Silva

I am writing to inform you that we pretend pay for the service provided on the last day 14th January, in 3 instalments, like as had been suggested by your company.

An early reply would be appreciated.

Yours faithfully,

Maria August (Director

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1. viz
2. six weeks.
3. No.
1. Next six weeks
2. documents an spay
3. chief buyer
4. 15%
5. order 4316
Letter 2
1. Mackentie bros.
2. the crockery should be packed in six creaks , to sets per crate , each piece individully  rappece creats marked clearly whith their name the words " fragil" "crockcry and numbered 1-6.
3. letter of credit .
4. yes, they will be accepted.
5. there are regular sallings from liverpool.
Letter 3
1. He can confirm it because he writes that there won, t be mo trouble in supplying you and he made sweaters for all age.
2. yes. he does . He offers 5% off for orders over $ 2,000.
3. He suggests changing it by saying that they can revievfit.
4. They have enclosed their summer catalogue and a price list.
5. He asks for cash againist documents.
6. He suggests that by refering to their retailers in europe and america.
7. The expression is " wide solution of garments.

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1. $ 3850
2. The company are waiting for compensation for cargo lost inafire.
3. Yes, does they enquire.
4. Because their insecure company had promissed to pay them compensation within the next few weeks.
5.Appreciate.
6. Clear, intended, shipment, compesation, appreciate.

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4.
4.1.  H would be better because we would have 3% discount.
4.2. Mr Cliff doesn' t need any references because he his an old costumer he knows him well.
4.3. He should pay it next month.
4.4. He is offering montly statements.
4.5. He assures that by reffering to past orders.
4.6. He refuses credit facilities because is products have competive prices and he has small profit margins.
4.7. No . They have refused it to other costumers.
4.8. He says that they look forward to hearing from them soon.
Points to remenber:
2. In case of refusing credit facilities , the answer must be worded ( writing ) carefully.

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Account , account number, advisor , ATM , ATM card , balance , bank card , bank charges , bank manager , bank services , bank statement , borrow , Branch , Cash, Cheque ( uk) / check (us), close an account , counter, credit card , credited, crrent account .

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ficha 16- transportation and shipping - tania cubeiro