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Seeking clarification clarifying
By Nur Huda binti Rosley & Nurul Syafiqah binti Yahya (AS2013A1)

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giving and responding to opinions (problem solving) by Nurul Ain binti Anuar and Nur Syafiqah Nazimah binti Azhari

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giving and responding to opinions (problem solving) by Nurul Ain binti Anuar and Nur Syafiqah Nazimah binti Azhari

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by Nurain Shafinas binti Mohd Nasir & Siti Nazaemilia binti Kharudin

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Making phone calls and making appointments

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Making phone calls and making appointments

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by Farah Emylia Bt Zulkifli & Rabiatul Adawiyah BT Zulkifli

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by Nurshamimi binti Anwar and Nur Zuhairah binti Mohd Hafizan.

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Language Expression; Complaining and Making decision (formal workplace interaction)

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Language Expression; Complaining and Making decision (formal workplace interaction)

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By Muhammad Ammar Bin Sazeli, together with Muhammad Rasyid Izzuddin

1. Complaining: to express dissatisfaction, pain, uneasiness, censure, resentment, or grief; find fault.

Example: Making a Complaint - a faulty TV

Ammar: Good afternoon, can I help you?

Izud: I hope so. I bought this television here about three months ago, but the sound and picture quality are awful. The picture is always flickering and there's a dark line down the left-hand side of the screen. And there's an annoying hissing sound in the background.

Ammar: Do you have an outdoor antenna?

Izud: Yes, I do.

Ammar: Have you tried adjusting the antenna?

Izud: Several times.

Ammar: Hmmmmm. I'll get our engineers to have a look at it.

Izud: A friend of mine bought the same model here and had exactly the same problems. I want a refund.

Ammar: I'm afraid it isn't our policy to give refunds, sir.

Izud: I want to see the manager.

2. Making Decision: Act of selecting a logical choice from the available options.

Example: Making decision to change the supplier in meeting.
Ammar: Well, you all know that Ryder's have raised the price of their components from RM1200 to RM1350 for 100. It's quite a large increase. So now maybe is the time to move to a new supplier. I would appreciate your input on this.

Rasyid: In my opinion we should move to another supplier, as you said it's a very large increase. They are just taking advantage of the situation. I had a meeting with the sales manager of their competitors Fizon Industries on Tuesday and they said they can supply us with 100 for RM1255.

Izuddin: We shouldn't rush into anything. We've worked with Ryder's for nearly 10 years and we've never had any problems with them. We should talk to Ryder's again and try to reach a compromise. I'm sure they won't want to loss our contract.
Rasyid and Ammar: We agreed. We should try to negotiate first with them before making such drastic change.

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Mimy Zulaikha binti M. Osman
Nurul Illiya Zafirah binti Zulfikri

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Language Expression; Giving compliments & praising and congratulating  (informal workplace interaction)

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Language Expression; Giving compliments & praising and congratulating  (informal workplace interaction)

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ADAM AZRI BIN MOHAMED ALI
MOHAMAD SYAHMIM BIN MOHAMAD DIN

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giving compliments & Praising and congratulating

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Nur Liyana binti Marfur
Farina Syazwani binti Md Azhan

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FARIN YANA AS2013A1 Agreeing, Disagreeing, Justifying

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Nurul Dayana binti Zainudin
Nurizzati binti Bani

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Informal workplace : Engaging in small talk ( Initiating and closing conversation)

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Informal workplace : Engaging in small talk ( Initiating and closing conversation)

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FARAH NAJWA BINTI MOHD NASIR
NURUL ATIKA BINTI MOHD LATIF

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Language expressions for formal workplace interaction: Making  presentations – introduction & closing

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Language expressions for formal workplace interaction: Making  presentations – introduction & closing

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By: Farhanna Binti Mohd Lias (2018410406)
Nur Naziehah Binti Shamsul Bahari (2018659856)