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Today is my last day because i have another work after this short practical. So as for today a customer have called to ask about price of a trip with bus and van to Melaka, Johor and Singapore(not spend night). They discuss about driver for both transport, permit to get into Singapore. They also ask whether we can do permit for them or not. They are not decide yet about the date because they want to know price first. They also do some negotiation to make the price down a bit. As result, they said they will call back for confirmation. As this is my last day, the staff have prepare some celebration for me, they have been ask to come again. I were grateful have an opportunity to cooperate with them.

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As for today, we received a call from a teacher that wanted to go to Hatyai&Songkla in one trip bringing his student. He said he want to go in Ogos. They were discussing about price, passport and so on. International travel a little bit difficult but our company have prepared that sort of needed by customer for sure. So it will smooth the trip. In  our package we also stated where the customer will spend their night, which attraction they will visit. We also can make a tentatif program for them. That will ease their work.

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As for today, i were asked to photostat bank receipt which is payment prove and stapler together then put in one file. This is to avoid that bank receipt lose the writing. Normally we will check again if the customer really paid not not. Later on a customer come to ask about or package haji&umrah. We have no reason to not explaining although the customer is not sure to take the package or not. We brief him some information regarding the package so that he can decide afterwards which package should he take.

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Today early in the morning after i settle prepared all stuff, a staff asked me to send an email to a customer. That customer have asked for some transaction made by her, and the transaction was keep by other staff and i have to search all over her computer finally i found it and send it to her. It was relief when i found that file in the computer after searching for an hour. Right after that, a marriage couple around 50's had come and asked a package to Acheh. We had long time not visit Acheh. So we do not have a package for that place. But fortunately one of the staff did save the information then we can brief the customer. We had so many place to visit at Acheh when follow the package.

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On this day i am back to do some rearrangement of files. Today i have checked payment receipt with voucher payment. I have to stapler it together and put it in one file. This will help our staff to check back in future the evidence of customer's payment. Since today is Saturday, we came at 9 a.m and back at 5p.m. There are not much work to do amd some of staff do not have to come to work.

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Today a group of family which is our customer visit us to book for umrah. Our staff were briefing the umrah package to the family. There are many types of umrah package which is different prices. After briefing, they agreed to choose one of the package. On the evening, our staff have call some people to come to office to complete "badal haji". It can be done just with our boss Haji Daud. Our boss usually outstation but once he visit office we will asked people to come to office for "badal haji".

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Today i help one of staff rearrange all file in the rack and put the some paper in the file. Some of the paper is a memo for Perbadanan Stadium Darul Aman. Actually the company is nearer the stadium. So if the company want to do something, it must send memo a official letter to Perbadanan Stadium Darul Aman. Other than that i also put some bill in BSP biling. I don' t know exactly what the file is for but i think it is some bill that the comapany should pay or something like that.

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On this day, i started my work with usual routine. Get prepare all facilities to all staff who will use it. At the afternoon, a customer called through phone asking about bus and van services. Other than we have travel package and book online flight ticket, we also have a bus and van for rent. The customer wants to go to Negeri Sembilan. He asked for a bus and a van include driver for the trip. He asked for 4days 3night during the trip. He also discuss about price and do negotiation to get the best price. After a long talk and call back several times, he agreed with the price.

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On the second day, i came to work at 8.30 a.m because Puan Roha did not tell me what time should i came to work so i decide to come at 8.30 a.m. I started my day with open all pc for staff, sweep floor, open air-cond and prepare their needs. This is usually did by any staff who came early  while staff who back from work late, they have to throw rubbish and lock office safely. This day i learn how to book ticket flight on the spot. Means customer come to buy a flight ticket that fly today. The customer wants to fly to KLIA on that evening because he had another time flying to Myanmar. So he wants to arrive at KLIA before another schedule. Sometimes we had the ticket sometimes not. So usually we do not prefer sudden buying ticket flight. The price also expensive. Although i am not the person who deal with the customer but i learned how to book ticket flight.

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Today i started my SIEP at a company named Jagongmas Travel and Tours sdn. bhd. On my first day, Puan Roha which is secretary in the company asked me to come at 9 a.m. As i arrived at workplace, there's already have people in the office. I thought i came late but actually there are two time of working hour which is 8.30 a.m to 5 p.m and 9 a.m to 5.30 p.m. I did nothing on first day because i am still new and i did observing other staff with their specific work. There's not much work to do because there are about 5 practical student include me. All of us did not have specific work, we just help other staff who need help