# data[].attributes.headline
I am concerned that Hub staff who are there 5 days/week struggle to access time for training that is key to their personal development. I would recommend creating a reserve list of staff willing to cover so they can attend training.

# data[].attributes.subject
I am concerned that Hub staff who are there 5 days/week struggle to access time for training that is key to their personal development. I would recommend creating a reserve list of staff willing to cover so they can attend training.

# data[].attributes.headline
The Hub is not currently very comfortable to work in for staff who may be DASS registered for physical conditions or have general health issues. There needs to be laptop stands for every working seat for a start.

# data[].attributes.subject
The Hub is not currently very comfortable to work in for staff who may be DASS registered for physical conditions or have general health issues. There needs to be laptop stands for every working seat for a start.

# data[].attributes.headline
I haven't received my new job description or any POD paperwork/contract since being moved to SoE in January.

# data[].attributes.subject
I haven't received my new job description or any POD paperwork/contract since being moved to SoE in January.

# data[].attributes.headline
I really appreciate having such a supportive and kind team, as well as positive working relationships across TLSE. I look forward to every Hub shift too!

# data[].attributes.subject
I really appreciate having such a supportive and kind team, as well as positive working relationships across TLSE. I look forward to every Hub shift too!

# data[].attributes.body
While I understand the need to handover work when we go on annual leave, this is a new process that I have not been aware of until recently. Could you provide more information on why we are having this new process?

# data[].attributes.headline
We'd like information on plans to streamline processes across the school for next academic year. There's particular Departments that still follow their own processes with a reluctance to change which is causing problems.

# data[].attributes.subject
We'd like information on plans to streamline processes across the school for next academic year. There's particular Departments that still follow their own processes with a reluctance to change which is causing problems.

# data[].attributes.body
Workload has been tripled for myself personally after SEP and everyday feels like firefighting, it is even harder when one team member is on leave as the workload is even bigger. It has an effect on my personal wellbeing, as I am always worried about falling behind.

The stress of deadlines are sometimes passed on inevitably between team members (e.g. from line manager to team member, especially as some of us who has had new line managers after SEP) and personally I find it another stress factor trying to work on the dynamic while under the stress of meeting deadlines. This is the same when communicating with some people while everyone is under stress, as everyone has different pace of working and misunderstandings arise at times.

I have to pass on attending some faculty/university events due to having to meet deadlines and work commitments - it is a bit frustrating.

# data[].attributes.headline
How is or will the success of SEP be measured? And what is the timescale please? There was a sort of timescale for the roll out but we've heard nothing since.

# data[].attributes.subject
How is or will the success of SEP be measured? And what is the timescale please? There was a sort of timescale for the roll out but we've heard nothing since.

# data[].attributes.headline
Documenting processes, especially for tasks where multiple teams are involved.

# data[].attributes.subject
Documenting processes, especially for tasks where multiple teams are involved.

# data[].attributes.headline
The effect of prolonged stress on our well-being. Not being able to remember when our work environment last felt 'normal'. 

# data[].attributes.subject
The effect of prolonged stress on our well-being. Not being able to remember when our work environment last felt 'normal'. 

# data[].attributes.headline
I would like to know the reasons why some staff only have to be on campus two or less days a week. This includes SoE and beyond.

# data[].attributes.subject
I would like to know the reasons why some staff only have to be on campus two or less days a week. This includes SoE and beyond.

# data[].attributes.headline
Old Email addresses still being used by Academic staff

# data[].attributes.subject
Old Email addresses still being used by Academic staff

# data[].attributes.body
The previous old department email addresses are still active. Academic staff are still using the old department email address, as they have said it isn't clear which SOE team to contact, so the programmes team are still having to forward their emails to the other teams.

# data[].attributes.headline
It would be good if all the 4-person meeting rooms had a big monitor for meetings

# data[].attributes.subject
It would be good if all the 4-person meeting rooms had a big monitor for meetings

# data[].attributes.headline
When can we expect a proper job description? 

# data[].attributes.subject
When can we expect a proper job description? 

# data[].attributes.body
There needs to be a dedicated reception for the Eng A and B buildings as the current system of directing everything to the hub is not working and is impacting students' experience. Staff cannot answer queries and this causes frustration for both parties.

# data[].attributes.headline
Poor working environment on the 3rd floor

# data[].attributes.subject
Poor working environment on the 3rd floor

# data[].attributes.body
The other staff on floors 4, 5 and 6 floors have better working experience in MECD. The staff on the 3rd Floor in the TLSE office have the exact opposite. The office is cold, dirty, untidy, and unsafe as there are strangers walking through using the office as a corridor.

# data[].attributes.headline
It would be good to get information after this meeting that shows how all our feedback and comments have been considered, and the positive actions/changes that will be made as a result. 

# data[].attributes.subject
It would be good to get information after this meeting that shows how all our feedback and comments have been considered, and the positive actions/changes that will be made as a result. 

# data[].attributes.body
In some areas the expectations associated with our roles are still unclear and this is nearly four months into SEP. This has hindered colleagues' ability to work effectively and to access the appropriate training and guidance.

# data[].attributes.body
We don't feel like a big team, or like we are in small teams. Some of us struggle with workload but others don't seem to have the same workload.

# data[].attributes.headline
It would be nice for staff to have their own desk where they had the equipment that they needed and where they felt comfortable. I think the benefit of hot desking (people chatting to different colleagues/networking) is lost due to teams sitting together. 

# data[].attributes.subject
It would be nice for staff to have their own desk where they had the equipment that they needed and where they felt comfortable. I think the benefit of hot desking (people chatting to different colleagues/networking) is lost due to teams sitting together. 

# data[].attributes.body
There seems to be a disproportionate expectation of effort from some staff compared to others. Tasks which have strict deadlines and that all staff need to help with are being left to a handful of people who then are under immense pressure to complete these tasks accurately and to the deadline.

# data[].attributes.headline
Hot desking is disruptive to working routine, especially when equipment is placed elsewhere or gets completely removed when booked by others. 

# data[].attributes.subject
Hot desking is disruptive to working routine, especially when equipment is placed elsewhere or gets completely removed when booked by others. 

# data[].attributes.headline
ensuring there is the proper equipment at each desk, monitor with appropriate cable, keyboard and mouse

# data[].attributes.subject
ensuring there is the proper equipment at each desk, monitor with appropriate cable, keyboard and mouse

# data[].attributes.body
More social events across the TLSE team e.g. coffee mornings and staff allowed the time to attend.

# data[].attributes.body
When students come into the Student Support Hub with queries(whom aren't our faculty/school).
We often have to make a student wait for staff response or even lack there of to then send them away with an email/webpage and an apology. It means the likelihood of their query remaining unresolved is high. As a member of staff on the hub where sometimes all I can do is email on behalf of a student and hope they respond is poor and reflects badly on the help we can provide.

# data[].attributes.body
Staff wellbeing is still a big concern. For assessment and wellbeing teams in particular, we are once again facing very tight deadlines at the end of semester 2. This causes a massive amount of pressure and stress on staff. This has been fed back multiple times, so it is frustrating changes are not being made.
All staff are still working at pandemic levels, with no quieter periods to catch up/do any planning/complete training. This way of working is unsustainable and adding to staff members' stress.

# data[].attributes.headline
Gaps in managerial presence at certain times of the week. 

# data[].attributes.subject
Gaps in managerial presence at certain times of the week. 

# data[].attributes.headline
Hub staff who are student facing work so hard to support our students and are doing an amazing job at responding to student queries quickly and offering the best wellbeing support. 

# data[].attributes.subject
Hub staff who are student facing work so hard to support our students and are doing an amazing job at responding to student queries quickly and offering the best wellbeing support. 

# data[].attributes.headline
Unrealistic turnaround times for work handed down to us by people who will not need to do the work and may not know what is required.

# data[].attributes.subject
Unrealistic turnaround times for work handed down to us by people who will not need to do the work and may not know what is required.

# data[].attributes.headline
Creating time and space for ALL School PS staff to get to know each other including a more social aspect.

# data[].attributes.subject
Creating time and space for ALL School PS staff to get to know each other including a more social aspect.

# data[].attributes.headline
Hub queries are quickly and efficiently dealt with. I'd like the people who work as first contact on the hub to be thanked.

# data[].attributes.subject
Hub queries are quickly and efficiently dealt with. I'd like the people who work as first contact on the hub to be thanked.

# data[].attributes.headline
Academic staff from the former MACE programmes still want one person to contact and seem to completely ignore that MACE no longer exists.  Some tasks are still being done as a department across all the programmes.

# data[].attributes.subject
Academic staff from the former MACE programmes still want one person to contact and seem to completely ignore that MACE no longer exists.  Some tasks are still being done as a department across all the programmes.

# data[].attributes.headline
Positive working relationships. Our team work well together and with other teams across TLSE. 

# data[].attributes.subject
Positive working relationships. Our team work well together and with other teams across TLSE. 

# data[].attributes.headline
Semester 2 Appeals - Across the year there has already been a large volume of appeals with some still awaiting outcomes from November 2022. The delay of appeal outcomes causes distressed students, and a lot more work and problems for teams across TLSE.

# data[].attributes.subject
Semester 2 Appeals - Across the year there has already been a large volume of appeals with some still awaiting outcomes from November 2022. The delay of appeal outcomes causes distressed students, and a lot more work and problems for teams across TLSE.

# data[].attributes.headline
More presence or availability from wider teams to help or support on the Hub. 

# data[].attributes.subject
More presence or availability from wider teams to help or support on the Hub. 

# data[].attributes.body
The desk rota quite often does not reflect reality. Desks are "booked out" but empty on the day.

# data[].attributes.headline
The TLSE away day has been scheduled at a very business critical time for a number of teams. This will most likely result in a number of staff not attending. There needs to be more communication on this so that staff do not feel left out/forgotten about or end up attending and feel overwhelmed and stressed at the thought of returning to a heavy workload. 

# data[].attributes.subject
The TLSE away day has been scheduled at a very business critical time for a number of teams. This will most likely result in a number of staff not attending. There needs to be more communication on this so that staff do not feel left out/forgotten about or end up attending and feel overwhelmed and stressed at the thought of returning to a heavy workload. 

# data[].attributes.headline
The purpose of SEP is still lost on many. It is still early days but it feels like a lot of upheaval for little gain. Especially the merging of Chem Eng with Civil 

# data[].attributes.subject
The purpose of SEP is still lost on many. It is still early days but it feels like a lot of upheaval for little gain. Especially the merging of Chem Eng with Civil 

# data[].attributes.headline
Being more efficient at advertising/interviewing for vacancies - it makes no sense that teams are left under resourced when managers are aware of someone leaving months in advance.

# data[].attributes.subject
Being more efficient at advertising/interviewing for vacancies - it makes no sense that teams are left under resourced when managers are aware of someone leaving months in advance.

# data[].attributes.headline
Hotdesking is not working for many. Big issues with cleanliness. Not having a solid base to work from and  have as your own has been bad for motivation. 

# data[].attributes.subject
Hotdesking is not working for many. Big issues with cleanliness. Not having a solid base to work from and  have as your own has been bad for motivation. 

# data[].attributes.headline
Teams are starting to becoming more established and good working relationships are being formed across TLSE.

# data[].attributes.subject
Teams are starting to becoming more established and good working relationships are being formed across TLSE.

# data[].attributes.headline
A solution to stop the student hubs being used as a 'one stop shop'. Everyone in the building still comes to the hub as there's nowhere else for them to get face to face support (academics, external services, visitors etc)

# data[].attributes.subject
A solution to stop the student hubs being used as a 'one stop shop'. Everyone in the building still comes to the hub as there's nowhere else for them to get face to face support (academics, external services, visitors etc)

# data[].attributes.headline
Asking for feedback from G2/3/4/5 PS Staff who any major decisions impact.

# data[].attributes.subject
Asking for feedback from G2/3/4/5 PS Staff who any major decisions impact.

# data[].attributes.headline
The turnaround times being far too tight. We are given a small amount of time to complete business critical work over assessment periods. These decisions are made without any input from PS staff who are actually doing the work and know what's realistic. It puts too much pressure on staff, and results get postponed as a knock on effect.

# data[].attributes.subject
The turnaround times being far too tight. We are given a small amount of time to complete business critical work over assessment periods. These decisions are made without any input from PS staff who are actually doing the work and know what's realistic. It puts too much pressure on staff, and results get postponed as a knock on effect.