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YouTube link
https://youtu.be/7qT1eOdwBg0

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Today, I started to work at 7.50am. It was a tough day as I rarely wake up at this time. However, I made it and reached restaurant at time.

It was the first day we selling breakfast. As it was the first day and lack of promoting, we did not sell any set of breakfast. Most of the customers did not know that we had started to sell breakfast before office hour.

Miss Nora, the manager did promoted the breakfast menu to all customers who visited during lunch time. They promised to purchase the breakfast set next time.

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I helped to arrange the tables and chairs as I started to work earlier today

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Queue wireless calling system used by Rooster Roast as it is a self-service restaurant. Customers have to claim their order at the counter when the number plate rings

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Today was the last day working in Rooster Roast. I was in heavy mood but I still drove to work as usual.

Today, Mr Chan visited again. He came alone for lunch. He ordered a solo combo, Ninja Platter. After he finished his meal, we chatted for a while and returned him his Swarovski pen. He thanked us as it was his birthday present from his daughter.

Before leaving, I returned the apron to Miss Nora, the manager who treated us well, and took a group photo with all the staffs as well as the boss, Madam Hong.

This is a good experience for me to work in a self-service restaurant, Rooster Roast. I learnt the way of preparing ingredients for floor and kitchen used. I learnt to make delicious yet unique mashed sweet potato and gravy sauce as well.

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Today was a busy day. The manager (Miss Nora), the chef (Syafiq) and Fatin went to the factory in Ipoh, Perak to process and marinate the chicken. So, there were only four of us who worked today.

It was not busy during breakfast time. But, the peak hour started for lunch time. Luckily, we were used to it and quite systematic. We did not flutter and worked gently. The customers also waited patiently without any complain.

It was a tough day to us as there were only two service crews and two kitchen helpers. However, we make it!! Although it was tiring but four of us were satisfied as customers gave positive feedback to us.

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Today, a regular customer, Mr Chan, visited again. He is a Taiwanese who worked in Penang. He brought along two friends with him. They started to enjoy their meal while waiting for another friend. We served the rice to Mr Chan’s friend when he arrived.

After they left, we cleaned the table and found a Swarovski pen. We immediately handed it to Madam Hong and she told us that Mr Chan is a friend of her. She then called Mr Chan and kept the pen.

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Due to lacking of man power, I helped to cut cucumbers for salad menu to speed up the process

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I arranged the ingredients before start to operate

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I help to cut vegetables as preparation for breakfast menu

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Today was the second day selling breakfast. As Miss Nora promoted the menu yesterday, more customers came to purchase the breakfast set before they started to work.

Keong and I in-charged of making breakfast set. As more customers came for breakfast today, we were both quite busy but satisfied when customers enjoying the sandwiches we prepared.

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From right to left:
Syafiq(chef), Nicholas(kitchen helper), Kak Nora(manager), Hidayah(service crew), Fatin(service crew), Me(service crew), Keong(kitchen helper)

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Egg Toast Sandwich I prepared today

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The marinated chickens are placed on a steel branch before roast

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Today is the first day I started to work in Rooster Roast. It's a Philippines' styled roasted chicken restaurant.

The manager, Miss Nora, is very friendly and patient. She answered all the questions I asked, such as the background of the company and the signature flavour of roasted chicken. I met another floor staff today, Fatin. Both of them were graduated and no longer a student like me. They explained the menu and taught me what should I do today. I met two kitchen staffs as well, Nicholas and Keong.

The owner of the restaurant, Madam Hong, came today. She is the person in-charge who interviewed me. We chatted a little while as she wanted to know me more.

I'm still unfamiliar with the menu and anxious today. Perhaps tomorrow will be a great and smooth day to me.

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The manager, Miss Nora, and Fatin still worked in the factory. The cashier drawer was being locked and our boss, Madam Hong, was late today. It was a emergency case to us.

Unfortunately, there was a customer who came before Madam Hong arrived. However, we could settled it as the customer paid the exact amount. We recorded the order in a piece of paper and started to prepare the meal.

When Madam Hong reached, we told her the incident and she apologised for being late. She praised us as well because we could think of a solution  immediately.

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Today's lunch hour was a peak moment to us. We have a reservation of 25 pax. Besides, there was a batch of walk-in customers, 10 pax, approached at the same time. We were super busy and some of the side dishes were selling fast. We were all in a flurry at the time. As our restaurant is still new, the manager did not expect fulled-house customers. So, the ingredients were not prepare enough to cope the number of customers.

We were all in a rush peak hour today. We are all tension, anxious and stressful at the moment. Hopefully, this will be one of the experiences to us and we know what to do next time whenever there is a reservation for big batch of customers.

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Our restaurant is going to launch a new breakfast menu tomorrow. Keong and I were assigned to prepare breakfast menu. Thus, Syafiq, the chef, taught us the way to prepare the breakfast. He taught us the steps and the ingredients of each dish patiently.

We were able to learn all breakfast menu in one day. It was quite challenging as we need to remember the ingredients and the steps of making the sandwiches as well as the Honey Dijon Sauce. Fortunately, there is a receipt for us to refer anytime.

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As I am still new and unfamiliar with the menu, I helped to prepare drinks for customers.

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Mushroom Chicken Salad I prepared today

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Logo of the restaurant

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I learnt to cut the chicken into pieces or quaters. After cutting, the roasted chicken is ready to be served.

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I learnt to make Coleslaw today, following the recipe

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Customers' departmental lunch gathering

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Today was a special day. The owner of Rooster Roast, Madam Hong, invited Penang Holiao as a guest in order to promote our restaurant. It is a Facebook page which promotes food, places and happenings in Penang. They took photos and videos of the food and the environment. I was lucky enough as I was chosen to be their model when they shot a video of eating Rooster's Chicken Wrap, one of dishes in our menu.

This is my first time to be a model in an advertising video. Although they only shot the bottom part of my face a.k.a. my mouth, I am super excited. This is one of the unforgettable memory in my life.

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I weighed the ingredients of Cole Slaw according to the receipe

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I poured the flavoured powder into a jar filled with water to make drinks

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I learnt to make the Lemon Tea by mixing the water and powder according to the recipe

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The Facebook page owners enjoyed their meal after photo-shooting and video-shooting

The advertisement video:
https://www.facebook.com/174024409686246/posts/533018217120195/

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I toasted the bread for Chicken Toast Sandwich

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Chicken Toast Sandwich we learnt to prepare today

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New menu, to be launched on July 23

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As today I worked in morning shift, I could see the chicken roasting process. However, the chef did not allow me to involve in the chicken roasting prcess as it is super hot and dangerous

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The sweet potatoes are being fried before mashed

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Milk and other ingredients are mixed together with sweet potatoes

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The Solo Combo I prepared today

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Used by Rooster Roaster for packaging rice and chicken

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The outlook of the restaurant and the menu

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8oz Double-wall Cups & Assorted Paper Bags

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8oz Double-wall Cups & Assorted Paper Bags

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Paper cups used by Rooster Roaster for take away drinks and paper bags used for take away order

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Rooster Roast offers delivery service through DeliveryEat. Customers who order any meal from Rooster Roast by using DeliveryEat mobile application can get RM10 discount by entering the promo code

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Photo with Kak Nora. I appreciated Kak Nora as she always be patient to me and treat me well. I interviewed her for my SIEP video report and she gave me advices to improve in future

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The information of the company

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Interior of the restaurant

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Rubric for Daily Log

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Rubric for Video Report