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'BORANG A' AND 'LAPORAN MAKLUMAT MAJIKAN'

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'BORANG A' AND 'LAPORAN MAKLUMAT MAJIKAN'

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https://www.youtube.com/watch?v=2WjL-BmHuss

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I started my first day intern at the Amansari Hotel Nusajaya, Johor Bharu. I learn about their organisation...then introduced myself to the other workers.

I start to learn about the products and services provided in the hotels. Also learn what need to do at the front office and how to speak with customers friendly.

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On the third day, I need to handle the customers but for small cases such they want to know how to go Legoland from the hotels.

Forth day, I learn how to key in the information about the customers or guest who want to check-in and check-out in the computer system.

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For today, I need to check the information in the computer to make sure the date for the customer whos booking online to take their keys.

Day six, I learn more about front office, such carry guest luggage, always be friendly during the guest need help..

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In the morning, I need to check the total of guest that check-in and check-out. Therefore, I need to update the information to the front office department. They monitoring me to make sure I learn it.

Day eight, I learn to answering the call from customers. The customers want to know about the price for the deluxe rooms

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For today, the front office staff show me how to handle the front desk during crowded of guest. They handle nicely and controlly.

Last day, I interviewed the Madam Fadzlinda binti Ahmad who is HR CUM PAYROLL EXECUTIVE at Amansari Hotel Nusajaya