# data[].attributes.body
The problem encountered
Steps taken to determine the cause of the problem
Steps to correct the problem and ensure that it will not reoccur

# data[].attributes.body
1. Nature of problem
2. Equipment
3. Configuration and Topology
4. Previous Troubleshooting
5. ?

# data[].attributes.body
Always starts at the application layer and works its way down until it finds a faulty layer.

# data[].attributes.body
Based on the circumstances and your experience, you might decide to start at any layer and work up or down the OSI stack.

# data[].attributes.body
Always starts at physical layer and works its way up until it finds a faulty layer.

# data[].attributes.body
This method relies on individual knowledge to determine the most probable cause of a problem, applies solutions and repeats until the problem is resolved.

# data[].attributes.body
The problem is assumed to be caused by a specific hardware component or a configuration file and is replaced by a good device or file to restore functionality.

# data[].attributes.body
1. Device power turned off
2. Device power unplugged
3. Loose network cable connection
4. Incorrect cable type
5. Faulty network cable

# data[].attributes.body
Test connections to other IP hosts

# data[].attributes.body
Displays the route taken to the destination

# data[].attributes.body
Displays the route taken to the destination

# data[].attributes.body
Directly queries the name server for information on a destination domain

# data[].attributes.body
Displays additional information including the MAC address, IP addresses of the default gateway and the DNS servers.

# data[].attributes.body
Releases the current DHCP bindings

# data[].attributes.body
Requests fresh configuration information from the DHCP server.