# data[].attributes.body
1) to understand the situations and issues given at the current point, to resolve and give our customers the best customer service possible and making them feel respected and having an enjoyable shopping experience here
2) include GST and HEART at all time to let our customers feel like they're important and that we're always here to give them a listening ear to their questions and letting them feel that they're important
3) having a good customer relations to retain them and have them coming back more often, building up this trust between consumer and business

# data[].attributes.body
My 3 Commitments :
1. Always welcome customers with open-arms.
2. Be proactive and find customers before they find me.
3. Do my very best to provide quality customer service that will satisfy all my customer’s wants and needs.

# data[].attributes.body
1. I hope to be able to assist customers better with HEART
2. I will be conscious of my body language
3. I will be more proactive and helpful to the customers

# data[].attributes.body
improve body language
be more patient
have a more positive mindset

# data[].attributes.body
-ProActive
-Be Attentive
-Listen to customers’ needs
❤️❤️❤️❤️❤️ Heart

# data[].attributes.body
• Listen to customer needs.
• Ensure communication is the right tone and choice of words.
• Give a solution to customers if the product is OOS or others.

# data[].attributes.body
1 sympathy
2 listen what customer need
3 keep smile

# data[].attributes.body
1) Take initiative to approach customers
2) Suggest similar products which already sold out
3) Smile and Serve , Simplicity :)

# data[].attributes.body
● Improve customer's journey
● Do the best to ensure that customers understand the products that they are buying & they are satisfied / happy with their puchases
● Cross sell if i am unable to upsell

# data[].attributes.body
1. Treat the customer with utmost respect, however demanding and harsh they may be.

2. Ensure customers' experience in the IKEA store is enjoyable and memorable, with them leaving with confidence.

3. To serve with ❤️!

# data[].attributes.body
1). Greet customer warmly n smile

2)  Face customer n listen to what they hv to say first.

3)  Never be ashamed to offer apology n say thank you.

# data[].attributes.body
1. Customer Journey
2. Meeting Customers with H.E.A.R.T
3. After Sales Services

# data[].attributes.body
1. Improve on body language
2. Try going the extra mile
3. Approach customer to check if they need any help

# data[].attributes.body
• Treat the customers the way I would like to be treated. Put myself in their shoes 👞
• Be sincere when serving because it will show through interaction and customers will feel sPeCiaL! ✨
• Always do my best 😎

Live love laugh 😼🫶🏻

# data[].attributes.body
1. Welcome customer with a smile and by looking approachable

2. Understand the customer needs & wants

3. Apologise to the customer if Ikea is unable provide for the exact item required

4. Attempt to rectify the problem the customer is experiencing

5. Kindly ask for a feedback from customer if there needs & wants have been addressed appropriately.

# data[].attributes.body
1. Greet customers with a smile and be friendly
2. Listen and understand their enquiries or needs.
3. Be helpful. Always provide a solution - suggest alternatives or options

# data[].attributes.body
1. Ensure to greet customer with a smile and help with what they need.
2. Provide alternatives and solutions if needed.
3. Thank customer and ensure they leave the store feeling satisfied with their purchase and experience.

# data[].attributes.body
1. Always give a listening ear to customers whenever they are in need of assistance, and to help them entirely and ensure that they leave IKEA with a smile.

2. Give recommendations or similar items to customers whenever the products that they want is unavailable.

3. Treat customers with respect as if they are your loved ones.

# data[].attributes.body
1) being understanding & patient towards frustrated customers
2) always smile & be levelheaded
3) increase my product knowledge for smoother customer service

Name: Athirah
HFB: 6/18

# data[].attributes.body
1.  Treat my customer as my friend.
2. Help my customer and recommend them suitable product for their needs.
3. Double check the details before handing the order to customer.

# data[].attributes.body
Listen and understand the customer needs and serve the customer with your best knowledge

# data[].attributes.body
- Be more understanding and listening to customer’s needs
- Answer customer professionally
- Recommend suitable products and solutions if the one they want is out of stock.

# data[].attributes.body
Better help customers with deeper understanding of processes

Empathise and mind my actions and words

Spread the spirit and values of the organisation

# data[].attributes.body
• Always greet customers with a smile and eye contact.
• Providing alternative solutions to customers needs and wants.
• Double checking their post orders together with them to allow them to have the sense confidence ordering with you.

# data[].attributes.body
- Talk to customer nicely and in a friendly manner
- help customer that is struggling or listen to their needs and recommend other alternatives for their situations
- Thank the customer and wish them a great day ahead/ happy shopping.

# data[].attributes.body
1) Always Keep your composure when attending Unpleasant customer to a pleasant customer

2) To always be more understanding to customers needs

3) ensure customers that we will always have alternative to their out of stock solutions

# data[].attributes.body
1) Take the initiative to approach customer in a nice way.

2) Pay attention to customer’s enquiry and listen to them.

3) Thanks them for shopping in IKEA after creating sales order with them.

# data[].attributes.body
1 take the initiative to approch customer in nice way
2 pay attention to customer enquiry
3 tanks to customer

# data[].attributes.body
Listening ears
Empathy
Patience

# data[].attributes.body
1.  When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed.

2. Love your job.

3. Listen from your heart.

# data[].attributes.body
- Be more patient with other customer's complains
- Understand and articulate better with the customer when explaining
- Potray positive body language when serving customer

# data[].attributes.body
Understand
Listen
Thank upu

# data[].attributes.body
1.) Greet , thank you to customer
2.) look for Body language customer who need help
3.) extra mile to customers .
4.) give solutions, upsell products
5.) serve customer with ( Heart ) .

# data[].attributes.body
- saying "Hi" & "Thank you" with every customer conversations.
- listen more attentively to customers.
- provide more alternatives and solutions to customers.

# data[].attributes.headline
Able to serve customers in a professional way.

# data[].attributes.subject
Able to serve customers in a professional way.

# data[].attributes.body
Learn to attend to customer needs and the services they want.
Learn to use the methods learn to better serve the the customers

# data[].attributes.body
To listen to customer to understand their needs

To always recommend alternative similar product if the one customer wsnt is not in stock

To advise customer so they have more knowledge on the product they are buying

# data[].attributes.body
Being more patient & listen to customer’s concern. Offering solution and giving clear explanation with confident. Building a good rapport with customer & uphold of our IKEA values & motto.

# data[].attributes.body
Always greet and thank the customers with a smile in any situation. Put ourselves in the customers shoes and treat them how we would want to be treated when in a difficult situation. Provide recommendations for customers as an alternative when items are oos to know we have tried our best to help them with their shopping exp.

# data[].attributes.body
I will:
✨✨✨✨✨
- Be more aware that my customers may be first time shoppers.
- Acknowledge that my customers know my explanation is clear
- Recommend alternatives before offering them the option to purchase online/next time
✨✨✨✨✨

# data[].attributes.body
-use GST when serving customers.
- listen to customer needs.
- try your best to get what the customers wants.

# data[].attributes.body
• Always greet and smile to customers.

• Be more patient. Listening and understand their needs.

• To always provide extra mile and make them become a happy customer.

# data[].attributes.body
- Greet all customers with a smile 😃
- Assist customers when they need assistance
- Remember whatever happens, don’t take things personal ✌🏻😇

# data[].attributes.body
Empathize the customer. Small things matter and goes a long way!

Propose them your products! Show them our beautiful range!

Always end with a farewell greeting!

# data[].attributes.body
I would:
- Be always patient when dealing with customers and have empathy with them.
- Give them other options or suggestions if we can't find any immediate answer.
- Always greet and thank them in every conversation. :)

# data[].attributes.body
I will do my best to assist customers’ inquiries.
I will try my best to give more spectific direction so that customer can enjoy their experience.
I would want to improve my body posture and have good impression towards customers.

# data[].attributes.body
Have a lil bit more emphaty with customers
Listen and understand before replying
Put my best foot first when speaking with customers.

# data[].attributes.body
- Don’t take things personally
- Seek Clarifications
- Do not Assume

# data[].attributes.body
Hello
How are you ? What do you need?
Sorry we don't have stocks for this item, would you like to consider another even better item ?
This one durable and value for money .
Ok , see you next time :)

# data[].attributes.body
*Customer CENTRIC,always!
*Be attentive and engaged!
*Stay calm always and give customers a GREAT shopping experience.

# data[].attributes.body
Respect and good attitude

# data[].attributes.body
1) Be more empathize and considerate.
2) Always smile!
3) Don’t personalised.

Let’s together create a better everyday life for many people, including ourselves! ❤️
Cheers 🥂

# data[].attributes.body
Always try to be patient no matter what , if being Triggered by customer and cannot take it ? Excuse yourself and ask your fellow co-worker to assist the existing and walk away to calm yourself down in a quiet place 😉😉

# data[].attributes.body
Be more patient
Be more empathic
Recommend other solutions

# data[].attributes.body
1- make sure to smile and greet customers
2- always must understand that customers are not able to understand what you’ve been through (treat new customers like a brand new “story book”)
3- be more patient and also be able to give proper instructions

# data[].attributes.body
1. Talk to customers in a more respectful way so that they would speak to you in a respectful tone too.

2. Listen to customers needs and wants

3. Going the extra mile for customers that has no information on how to get the item , example : selfserve items rack locations

# data[].attributes.body
1.) Staying Calm & Compose regardless of how unpleasant situation is.

2.) Listening Skills

3.) Treat customers like our own family members. ❤️

# data[].attributes.body
1- I will greet and smile with any internal n external customers with eyes contact.
2- I will say thank you to all customers I serve.
3- I will alway look out for any visitors that the body language show that they need help.

# data[].attributes.body
1. Greet and say Hi to every customer I serve .
2. Listen attentive and give suggestions and recommendation when helping customer.
3. Thanks customers after every transaction or order is done .

# data[].attributes.body
1. Practic H.E.A.R.T in heart when ever attending to customer.

2. G.E.M if possible.

3. Ensure my team to attend and understand.

# data[].attributes.body
1. Practice HEART more.
2. Be more emphatized, go the Extra mile for customers.
3. Ensure coworkers understand and practice HEART so as to uplift the brand name.

# data[].attributes.body
Always protray my smile to all customers

Seek for all ways to assist customers

Do not take things personal

# data[].attributes.body
• Be more approachable, smile always and body language

• Listen attentively to customer’s needs/ wants

• Bring the best service to customer to achieve more sales

# data[].attributes.body
1. Use the 3 steps Approach
2. Always remember to use GST
3. Always find solutions for our customers

# data[].attributes.body
1) Greet, smile, and thank customers
2) Be empathetic when dealing with customers
3) Aware of my body language to come across more approachable

# data[].attributes.body
1. greet customer
2. be patient
3. say thank you

# data[].attributes.body
1. improve body language
2. greet customer
3. be patient

# data[].attributes.body
Acknowledge and greet customers
Listen to what customers needs and suggest or recommend
Say thank you and have a nice day.

# data[].attributes.body
1) To greet customers with a smile
2) To empathise with customers and to listen to their needs
3) Provide the customer with all the information they need and to thank them after serving

# data[].attributes.body
1️⃣ Welcoming & warm greetings
2️⃣ Assist & Cater to customer’s Needs
3️⃣ Personalised thanks

🌟Allowing customers to have a pleasant and seamless IKEA shopping experience!

# data[].attributes.body
1. To say hi to all customer that I meet
2. Follow the 3 steps model when directing customer.
3. Say thank u after serving customer.

# data[].attributes.body
Being able to handle unhappy customers and giving them a better recovery service.

Listening to their needs.

Not taking bad experience personally.

Name: Ayu Hana
HFB: HFB 3/9

# data[].attributes.body
Listening with patience.
Personalize thanks.
Customers are Family ❤️

Name: Vivian
HFB: CAL / ADD-ON