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Report Industry (Khor Zi Liang-Azuma Sushi)

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Report Industry (Khor Zi Liang-Azuma Sushi)

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Report Internship Program at Azuma Sushi (Khor Zi Liang)

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Through out the day, i was preparing for bar and also not forget to teach newbie person come from sabah. In this last week, i was handling a lot of stock for counting. By the way, this internship in my life was unforgetable.

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How the wonderful i get the tips again from my regular customer i was wish by them for get everything well in the future. After that, i send them different flavor of ice cream for each person. We being talk a lot and they do not mind sharing their knowledge and experience with me when they are in intern period.

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Through the day, i was called by manager to learn some sushi knowledge before i left, i went to the sushi bar and try to get the rice into sushi palate, they give me handling about Tamago sushi and some mentai sushi, there are the most easier sushi for newbie person. There was the quiet different day i saw a lot of order came Non stop. I always try to lead myself and make sushi by my hand non stop.

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Borang B (Penilaian Pelajar -Penyelia Industri)

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10.30 Punch in
Opening bar duty in this Week

11.30
Start serve customer with food and service, preparing to every order in bar and customize some new drinks when free.

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As usual, opening bar as duty, preparing every drink menu order. Serve the drink, clean the table and resetting the table when customer is leave.

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Through the day, i became i sushi bar helper which responsibility on fulfill the sushi in sushi belt. Besides that, they also not mind sharing with their tips on how to using knife with the correct position due to different part of sushi come with different ways of knife cut.

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10.30 a.m.
Punch In
The first day at Japanese Restaurant to learn about their culture, food and know the new friend in new working pace. The day i punch in do not provide meals for staft. I start to my opening duty which is opening bar station.

11.30 a.m.
Restaurant working hour start and i am preparing for accept order and do order.

02.30 p.m.
Rest

05.30 p.m.
Get back to work

10.30 p.m.
Done

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10.30a.m.
Punch card

11.30p.m.
Ready for opening hour restaurant and today position on runner which is send food. For today, i most understand every sushi and don food, mee and else. I try to remember all the request of all customer and serve the better service to them

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10.30a.m.
Punch card

11.30
Continue as a runner, today i will assist bar and runner. I try to get faster to understand every order on bar and formula of all the drinks order. As the runner, i will get remember every table number and try the best to serve the food when it get on ready!

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10.30a.m.
Punch Card

11.30 a.m.
Stand by for serving customer, ready to order, and opening bar tendar, assist to make the desert and also drinks in bar

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10.30a.m.
Punch in

11.30a.m.
After opening duty, assist the chef to rewrite the price of menu, increasing price in 2022. Teaching Chef how to use excel more smooth and send to the seller to print out the new drink, set, promotion menu.

10.30p.m.
Punch Out

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10. 30 am
Punch in and preparing to opening bar as usual. Today, i will be arrange to serve alcohol to reservation for 10 person from penang customer. Whatever, i try my best and FINALLY i get some 'pocket money' before they go back. I appreciate everything i learn here, and i will continue to try better and better.

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Due to the reason tomorrow count stock last day of month, today stock need to out back to stockroom and standby for early month stock come avoid shock of stock. However, i will be learn how to count stock and assist my partner Wei Hua to renew stock tomorrow.

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Opening bar as usual, but today need to count the stock for every day last of month. Therefore, today will close early for stock counting. Everything in bar need to record for renew bar need for early month

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There was my last day internship on this position. Today, i was going to be food runner for the last day. From the beginning, i was just send the food one by one until now can remember table numble for food and also not in schedule. There really improve advice on my aggressive about this job. For sure, we also take a lot of photo for memory before i leave. I will always remember the place where i stay for my intern period. As the Nelson Madela say, there is not passion to be found playing small, in settling of life there is less than the one, you are capable for living, this world does inspire me a lot and bring me up together in my intern period. I appreciate everything i had!!

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For early month, bar tender need to be recheck all the stock and reconfirm every item in bar is available to serve and stock properly. My today duty is with my partner Wei Hua Together check the last stock and send report to office.

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10.30
Opening bar duty, help service staft to fast turnover table. A lot of regular customer is come today and serve the better service to them and delicious food

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For this week, i will training in cashier and hold cashier money in this Week. My trainer is Supervisor and he is friendly, he always teaxh me and reminder me alway check and recheck before closing cashier and opening cashier. I will be more attention in this week avoid any lost of money.

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Opening cashier, and start send report and need to Bank in money. Besides that, cashier need to calculcate yesterday giving away how many pieces of voucher and send to office. After that, as usual i will assist service staft to faster turnover table

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10.30
Cashier job is a little bit confuse and i will assist by partner and i also ask him when I still confusing. Whatever, i still giving away voucher for every spend over 100 for a voucher as duty. Besides that, i will try to assist bar tender when busy to do drink order

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Opening cashier in morning and learn how to make coffee better for serving regular customer. However, coffee out of store today and get a lot of suggestion from customer.

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Cause of manager today have a trip to sabah, i will helping him to send report to office. As usual, after i am done cashier opening, i scan mitori item which is every purchase food item to computer and make a file to be easier office check.

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For today, i am as a runner which spending food to every customer. I learn every food name and how to serve food. When we are serve food, we must avoid serve near by children Specialist hot food such as nabeyaki, tepanyaki, this possibillity will harm children.

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To be continue as runner, i need to take care of spending food and take care of section service, due to short of service staft, so i need to back up when in busy time. When we are serve them, i usually give them a lot of smile and FINALLY today get some tips and this got a lot of motivate in service

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As usual, runner send food and a lot of take away food from food panda, grabfood, hungry, need to be careful before passing food to them. However, today face a problem which is my partner forgot to put dressing salad after customer get, luckily, my manager as a rider to send again to them and they also accept our apologize.

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AFTER opening duty done which is setting all section and standby every need such as spoon, force, plate and else. I standby for food runner and try to Speed up as many food to serve while my Speed is still enough fast. However, my partner Xin Wei alway help me in my job make me easier. I am always be grateful have him.

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Opening duty as usual. Standby and prepare for food runner. For today, i always get wrong with send food to wrong table. Luckily my partner alway told me and remember me. As a food runner, we need to take care of section duty such as food order, but main to send food quickly.

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After complete my opening duty as preparing every section need. I take care of section duty such as take order, refill green tea and else. I always told by my manager to make the best service to every customer. Our sales target in this month is near by to RM 320,000 and after we will get more incentive.

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As the food runner, i make it faster to send food and drink order as soon as possible. However, i make a mistake over throw the food in tray, but luckily didn't hurt anyone. My manager also forgive my mistake.

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As usual opening duty to preparing every need in section and calculcate carry forward of cashier today. As food runner and helper of cashier cause of new staft to learn cashier and i will be back up of she. Although i cant afford in food runner, but i will learn how to make turnover table faster with clean table and bring new customer.

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For today, i will take care of section service, take order and check customer food. Since i am not fully understand menu food, so i always ask for my captain about ingredient of food. Sometime, we need to remember ingredient of food such as situation customer maybe allergy. Therefore, its is much important information we need to let customer know.

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Today, opening duty as section person in charge. We must be always keep section hygiene is always maintain in good condition. However, today come a vegetarian customer, so he asking for vege food. Since our restaurant is muslim friendly and not available for vege, lastly he chose plain garlic fried rice under our strong recommended and he also understand and praise us a good recommended to our office.

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I try to make the host which is bringing every customer to their table. When in peak period, i learn how to handle the best choice of every reservation and walk in customer. For avoid customer compalain that is too much longer of waiting for a seat, i always discuss with my manager how to handle and figure out the best solution by myself.

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After learn from yesterday, i always get ready for apoease customer for too much longer waiting time. In addition, manager told me can trying to make two table customer sharing a table after asking their permission. But its is always have customer compalain about too much longer when its was peak period.

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After been two day of host, i thought i was a quick learner and been learn the skill to handle the compalain from different people. I could say that this job is really will be honed my skill and getting more easier to my job and really love our specialty which is our common goal tracking customer frown into smile when he having food at our restaurant.

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For today, that is something special and quite busy day due to labour day and we all stand by to serve customer with our top speed. From 11.30a.m., a lot of customer look after for sushi and we non stop for refuiling sushi on sushi bell. However, i be food runner and need to send food to 2st floor also, that is really quite tired for me and a good experience for me to learn how to carry on 2 tray on one time. As the food runner, must be make sure every food is correctly send to table without any mistake, if not, that is need to redo and a lot of trouble to do.

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After labour day, we are preparing to serve customer on the next few day adifitri, so day was really busy week due to a lot of Public holiday and we are short of service staft. However, i always been a senior attendance to teach the newble for do the best job on their position such as bar tender, runner cashier and so on. I could say that this job is give me a lot of life lessons after been this job.

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As usual, make a bar opening after Punch in, for bar opening, we must prepare 4 jag hot green tea and 4 cold green tea. In addition, we could also stand by every need of order such as sirup, ice, blended, coffee machine, fruit machine and so on. I also did a lot of washing coffee machine today and priority must be clean.

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For today, we got special guest hence we need preparing for almost 50 child from orphanage at night. We put them the table on 2st floor and i still remamber all of their face is kind, grateful, and soft. Some of them could not say anything, some of them are first time to having sushi and some of them are just 4-6 years old. But all of them have their great mother which is Head of their camp. She always take good care of them and so patient on them. I could say that she really is equip of skill and ability to handle different mistake from those child.

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I usually will celebrate mother day with my parent, but today i must be duty to standby high traffic jam of customer. I am being a food runner again today and  prepare to serve food in Top Speed, due to i need to run 1st floor and 2st floor. I also alway s show good posture always smile and hope fully my service can make every family changing their frown into smile. Some of customer prepare cake and a lot of surprise in our restaurant meticulously. I always been surprise to see that and grateful to serve them.

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In fact of day adifitri, we did not have any staft rest and standby for high traffic for whole week. However, today i make a mistake again which is order food incorrectly and i need to pay it. But, manager Kindly settle and void the bills again for me again.

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Day 38 (10/5/2022)- Public Holiday Leave

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Day 38 (10/5/2022)- Public Holiday Leave

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Day 39 (11/5/2022)- Public Holiday Leave

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Day 39 (11/5/2022)- Public Holiday Leave

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As usual, opening bar and stand by Green Tea in this morning, i was always being helper of cashier and food runner. However, i always try to improve myself from communication skill and learn something from senior. Today being a bar tender, i need to wash the tangki for closing bar for every thursday. This job is simple but sometime the hardest part is can't clean enough.

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Today birthday and i special request off from my manager and he was approved, but i celebrate my birthday with them and they always smile and friendly to me.

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After the 3 day off, i been a food runner again, i trustly love to serve and always grateful i can meet new friend and learn food runner, cashier,bbar, done a lot of paperwork at here.

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The time is gone fast and past 2 month of intern life. After i done opening duty as the cashier today, i going be a food runner for today, i learn how to communicate with other. Communicate skill is most important in our service job. We must always patient with customer service, handling different complain from other. We always meet the wrong other with customer and food already out but customer always reject, this make us to cover waste of food costing.

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A nice day with get the tips again from regular customer. This family always like our service which always smile to them. But i after told them i stay here for internship and they suggest me can try their company after done of internship. Service staft is tired but learn a lot and i hope fully i also can get the serive job such as airline as cabin crew in FUTURE.

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Last day of week 8 in internship. I finally get the chance to try food for free. This is because a chef from another outlet trying to cook and after that he will stayv in our outlet which is Azuma Sushi. After taste a don and miburi, i love the taste of hotate which is scallop and baby octypus. This two taste is nice and the tepanyaki salmon is taste more salty but i still accept it. Since he is stay for three day but i only see him for last day due to the reason i did not work for FRIDAY and Saturday.

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Today has been scolded by a table with a couple. They scold about we disturb until third time and one time for combine table for them. Since after third time disturb, a guys was very angry and scolded me around for one minute and asking where is manager. After manager discuss with him, he need my apologize. Since he was angry, manager also told me apologize with him since this was'nt my fault. BUT, i start thinking about where i am wrong although manager told me i never get wrong with that. once maybe i combine table for him but ram their table too much. After that, since i did not know they need personal space and i still make a mistake to disturb in situation nobody told me. But i think ing this is a life lessons and good working experience for me.i hope i can learn it and remember also.

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After knew the important and role of service staft, i always improve my weekness which is less patient and always self-concious. Today, i be arrange to  service staft since my service skill need to improve. Sometime we face the customer we will madness and thinking they always asking fool question but in customer service job, we must be always patient and learn from previous experience. This make us become stronger and stronger.

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Since i need to prepare my interview job after internship over, i special request Punch in everning which is 5.30p.m. After punch in, i stand by for section B, prepare empty plate, glass and else for each table.

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Azuma sushi which is a su-francaise Edo Ichi Group. Edo Ichi Group has been success fully achieves milestones with ardrnt attitude combining outstanding performance in enterprise banding strategizing and attained positive reputation along with recognitions from nunerous authoritative organization and media outlet. One of the most important organization "Malaysian Tatler" takes in account the environment, food, wine and service of the restaurant in a detailed system, with each of these categories obligated to provide a quality experience to consumers. In 2016, Edo Ichi Group has won the "Malaysia Top Business Excellence Award" while also being recommended by "I PENANG best Restaurant Guide" as the best restaurant in Penang. The Award only goes to companies or restaurant that are truly a cut above inprodects and service. Over the years, edo Ichi Group has undoubtedly put the brand's rebust fortitude under the spotlight and continue to shinr in radiant brightness. 

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Azuma sushi which is a su-francaise Edo Ichi Group. Edo Ichi Group has been success fully achieves milestones with ardrnt attitude combining outstanding performance in enterprise banding strategizing and attained positive reputation along with recognitions from nunerous authoritative organization and media outlet. One of the most important organization "Malaysian Tatler" takes in account the environment, food, wine and service of the restaurant in a detailed system, with each of these categories obligated to provide a quality experience to consumers. In 2016, Edo Ichi Group has won the "Malaysia Top Business Excellence Award" while also being recommended by "I PENANG best Restaurant Guide" as the best restaurant in Penang. The Award only goes to companies or restaurant that are truly a cut above inprodects and service. Over the years, edo Ichi Group has undoubtedly put the brand's rebust fortitude under the spotlight and continue to shinr in radiant brightness. 

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Opening bar as usual, bar tender preparing green tea and ice. I have done a lot of order in this morning and learn how to handling different order in the same time. Once again request by manager to help key in the new price in food apps. Since the price of chicken is increase from day to day, our restaurant also cant afford anymore to make the decision to changing price again. But compare to the other francaise such as edo ichi, zenti, azuma, customer still accept the price since pandemic.

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Punch in at 10.30a.m. After get my duty start, i finish early and get my breakfast before continue my routine job. Since breakfast has staft meal. I do not go outside anymore.today has been a food runner, in this position,i learn about how to distinguish every food are ready to serve before send to the table. Every food over cooked or something special request must been reminder and if not available to serve, we need to send back to kitchen.

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As usual, i need to finish my opening duty early and try to counting last stock for every last day of month. I been take around 3 hour to done and after finish my duty, i try to figure out every unit of bar need and restock for bar.

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The 1st day of june, i have to prepare the mitori invoice which is every purchase of food, after i have make it clean and i was send the report to OFFICE included of Bank in cash and else. I been a cashier a day and this position always must be careful since it related to money.

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a day of opening duty as service staft. After i get my duty start, i trying to get my job finish ealier so i can have the addiotinal time to set up my another job which is clean aircoon. This job is really tired and i had to clean every aircoon in 1st floor and 2st floor with my 3 captain. After get my duty finished, i need to make it try before assemble again for aircoon.

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The day start with the opening bar, after i lunch break, i hanging out with colleague to buy some tools for toilet such as air spread and ELSE at Mr. Diy. However i could only find brush and we need find out another tools at shopping mall. Luckily, aeon mall is near to us and we travel there and restock the remain item.

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Today we gonna try some new food which is tai kabayaki. This is different fish with salmon and it taste more suitable for me. I love the taste of teriyaki with tai kabayaki inside. However, we will push this item on next week and regular customer got another choice.

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A day we have fun freefire with them. A short morning fun and we went back to work at 10.30am. A little bit late when we back work and we finished as much as we can for our opening duty. Since manager also have fun with us so that can be easier we go out for fun.

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The day i going be service crew and make the decision to improve my skill as the host today. I always meet a lot of kind and gave of customer make my day. Everyday i meet the different requirement from customer, some of them likely to make special on food like changing our food in menu. Some of them are calling someone at the "mamak style" like to Hello Hello or less respectful in attitude. That make me fell i did not get respect from them.

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As the day to opening bar as usual. Get ready for green tea and order needs. Afterthat, i thinking about the new menu for next month and try to give my opinion to my manager. I usually like coffee specially Americano is my favourite and i hope that my future have my own cafes.

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Due to the reason is valantine day, we accept a lot of reservation about two. Tonight, we train to be fast and faster for turnover table. Sometime the hardest part is after customer finished their food but they still hold their table while a lot of people waiting for seat. This is the most hardest part for host.

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Middle of month and we still get a lot of reservation. After opening bar, i be a food runner for today. Sometime the hardest part in food runner is need to take cover spending dine in food and packaging take away like food panda apps, grabfood and hungry. We need to learn how to manage when a lot of sushi order and kitchen order come out together for avoiding mixed together different table different food

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As usual, opening bar regarding to busy day on thursday, i mostly prepare more jag of green tea. After that, my position on duty for today is food runner. After 3 month being  on this position, this position really honed my skill and train my Speed a lot. I send food from one tray until two tray now 3 tray of set food. I always improve myself and manager would not like me to stand for waiting food come out during free.

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The first day in this week need to be Bank in cash, and for this week due to the reason is currently at sabah, i will be responsibility to Bank in cash to account company. After the Bank in cash as my opening duty done, i respobility again to bring the newbie which is Soon Huat to their job as the service staft. My whole day duty is teach him about service basic and how to communicate with customer due to reason he first job

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As usual preparing to serve customernwith the best attitude and the best position. Different position honed my skill so much and for today i will be a food runner. As a food runner, sometime i will be stress when I do mistake which send wrong food to customer when in traffic jam hour. My captain always support my back and make me not feel stress too much.

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The day with partner Wei Hua Captain be a runner. We need to support each other and make the best team work take care of sending food to 1st and 2st floor. We getting tired after the night but this is special and unforgetable memory in my internship life.

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The day with testing new food in menu and we give our feedback to chef. For the new food 'Hotate Spicy Chizu Yaki' is really taste delicious for me and i hope that I can try again in future. More over, we spend our time to learn how to promote food and get more knowledge unless we can teach our customer

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The day started with opening bar. After the bar opening was done. We were made brifing for every morning. Manager always encourage and brief us a lot about take care customer service. More than basic knowledge and experience we can learn in our life lessons

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As usual. Opening bar and after that be runner with Xin Wei. He always teach me a lot about the food. How the food be ready before serve to customer and some recipe of food must be know different kind of food

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The day taste food again with chef, they always let us know about taste of food so that we can teach customer when they are asking. This also the part of service crew job. However, fot the food of july i will no longer can try due to reason i will end my internship next week. Service crew job is always sharing about their knowledge about food, sushi, fried food.

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As usual opening duty to preparing every need in section and calculcate carry forward of cashier today. As food runner and helper of cashier cause of new staft to learn cashier and i will be back up of she. Although i cant afford in food runner, but i will learn how to make turnover table faster with clean table and bring new customer.

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To be continue as runner, i need to take care of spending food and take care of section service, due to short of service staft, so i need to back up when in busy time. When we are serve them, i usually give them a lot of smile and FINALLY today get some tips and this got a lot of motivate in service

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I try to make the host which is bringing every customer to their table. When in peak period, i learn how to handle the best choice of every reservation and walk in customer. For avoid customer compalain that is too much longer of waiting for a seat, i always discuss with my manager how to handle and figure out the best solution by myself.