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Ondrej.C, Martin, Charles, Patryk, Ondrej.M

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Ondrej.C, Martin, Charles, Patryk, Ondrej.M

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Communication in the team worked well. Finding the "moment of truth".

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Teamwork went well. If someone didn't understand a topic, we explained it to the person.

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It was easy to find the touchpoints, triggers for costumers to visit the show,high - low contact finding, teamwork was really great

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- Understanding the core and peripherals, the needs of the customers, the three stages of the services, touch points, low to high contact services.

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Brainstorming and then putting the ideas together with our group /Jana, Elena, Dóra, Lívia, Adam

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Paula, Natalie, Tom

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Everybody understood the qustions in a different way and it was difficult to find the right meaning /Jana, Elena, Dóra, Lívia, Adam

# data[].attributes.headline
Ondrej.C, Martin, Charles, Patryk, Ondrej.M

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Ondrej.C, Martin, Charles, Patryk, Ondrej.M

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Nothing was challenging.

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Great teamwork, communication and participation from all group members /Andreea, Ivan, Patryk, Bianka, Elin

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nothing in particular

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Evaluation of alternative services /Jana, Elena, Dóra, Lívia, Adam

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Bianka, Ivo, Patryck Andreea, Elin

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evaluation of alternative services

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We all had different opinions and ideas. Also we didn't really understand some of the questions so that was challenging.

# data[].attributes.headline
Ondrej.C, Martin, Charles, Patryk, Ondrej.M

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Ondrej.C, Martin, Charles, Patryk, Ondrej.M

# data[].attributes.body
-Evaluation of alternative services.

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It was a little bit challenging of the time frame, we needed a little bit more time to go really deep into this theme

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- Servuction model
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Paula, Natalie, Tom

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Bianka, Elin, Andreea, Ivo, Patryk

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the second question of the pre-purchase stage.

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Service operation systems

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The Servuction model.