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Speaking skills: The receptionist communicates with the customer through speaking.

Listening skills: The receptionist and customer engage in active listening by giving full attention to each other's talk.

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Louis Michael Danisworo

Dony Max Reiners Yakarimilena

Yanto Tepmul

Roberd Liardon Deda

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Reservation

Booking

Receptionist

Suitcase

Luggage

Customer service

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Source 1 and 2: The receptionist uses the language to

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Source 1 and 2: The receptionist uses the language to

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Greeting Guest:

"Good morning. Welcome to the Transnational Hotel. What can I do for you?"

"Good afternoon, welcome to the Dusit Thani hotel. How may I help you?

Asking about Reservations:

"Did you book the room directly through us, or did you use a hotel reservation service or a travel agent?"

Confirming details:

"Alright, Mr.Krissana. We have reserved 3 double rooms with garden view for 2 nights, is it correct?"

Offering Assistance:

"What can I do for you?"

"Can I help you sir?"

"I can upgrade you to one of our business suites."

"If you have any problems, feel free to call the front desk"

"I'd be more than happy to give you some sightseeing tips if need any"

Providing Information:

" Well, we don't have any more single rooms available, with the exception of one adjoined room."

"This is your access code and instructions on how to use it."

"And this is a list of all the hotel amenities, like the gym and the indoor pool."

Guidance :

"Just take the elevator on the right up to the 6th floor. When you get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side"

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Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

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How to Welcoming and Handling Visitors? Most Important Skill that a Receptionist Must Have

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Origin and Growth Of The Hospitality Industry

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Source 1 and 2: Modal verbs, simple present verbs, 

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Source 1 and 2: Modal verbs, simple present verbs, 

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Modal Verbs:

"What can I do for you?"

"Can I see that, please"

Conditional Tense:

"I'd be more than happy to give you some sightseeing tips if you need any"

Simple Present Tenses:

"Just leave your suitcase here"

Past Tense:

"I booked directly through you"

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Hotel Front Office role play - Guest registration

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Source 1 and 2: The receptionist hosts the guest and gives information about reservations.

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Source 1 and 2: The receptionist hosts the guest and gives information about reservations.

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The receptionist manages and records the room reservations, ensure room availability, and provide confirmations to the guest