# data[].attributes.headline
Ver el vídeo # 1 sobre cómo brindar un excelente servicio a los clientes en un restaurante.                                Ver video #2 mal servicio que se le brinda a los clientes de un restaurante.

# data[].attributes.subject
Ver el vídeo # 1 sobre cómo brindar un excelente servicio a los clientes en un restaurante.                                Ver video #2 mal servicio que se le brinda a los clientes de un restaurante.

# data[].attributes.body
Su participación en el Padlet consistirá en comparar ambos servicios al cliente basándose en sus propias experiencias y cómo será el servicio que usted brindará a sus clientes en su propio restaurante en un futuro cercano.

# data[].attributes.attachment_link.title
10 Steps to Deliver Excellent Customer Service at Your Restaurant

# data[].attributes.attachment_link.title
LINC 2.10 - Bad Service in a Restaurant: Lesson 36 - English in Vancouver

# data[].attributes.body
The customer service of the first video is correct, all this procedure that is done is to make the customer feel comfortable and have a pleasant visit, but these are some points that we can not forget:
1. Have a very good presentation and oral expression.
2. To suggest the menu of the day or the specialty.
3. Suggest the most famous drinks of the restaurant.
4. Write down the meals very well and repeat the order to the customers so as not to make a mistake.
5. Serve the ladies first
6. If the order is delayed, let the customer know.

In the second video the customer treatment is very bad, because despite having a bad day or problems the customer should be greeted with a smile, but what were the waitress's mistakes?
1. Interrupting the diners and delivering the menu in a rude way.
2. Poor presentation and oral expression
3. Delaying the customer's order and not commenting on the delay.
4. Forgetting what has been ordered
all these things, no matter how small, make a customer never come back to our restaurant again

If I had a restaurant I would train my employees in customer service since our restaurant depends on it, give them a uniform so that they go elegant and with etiquette, teach them basic manners and above all respect for the diner and the work they are doing.

the video is an example of the service that should be offered in a restaurant.

# data[].attributes.headline
Excellent and bad customer service in restaurant

# data[].attributes.subject
Excellent and bad customer service in restaurant

# data[].attributes.body
The quality of service in a restaurant is a crucial factor in the customer experience, and can make the difference between a satisfactory visit and a disappointing one.

Bad service can be extremely frustrating for customers. Lack of attention, delay in the delivery of food or drinks, or lack of courtesy on the part of the staff can be a reason for dissatisfaction.

Poor service can cause customers to lose trust in the restaurant. They may think you don't care about their experience and are unlikely to return.

Good service can be a key factor in a restaurant's success and reputation, while poor service can have significant negative effects. Restaurant owners and staff must strive to provide exceptional service to ensure customer satisfaction and business growth.

Good service is always important for my business and for clients.

# data[].attributes.body
Since the waiter is in his o her position, the" maitre "tries to give a professional service and provide a good experience to customers; Next, the waiter, as could be seen in the video, tries to convey important affection and special atention to the customers; paying attention,and to bring exactly what they ask and gives them the right meal to them.Maintaining a certain time in each step of the service and returns to ask if everything it's ok with the order,the drinks ,or the attention and the place,making feel welcomed and care,so they feel happy to return to our restaurant.

After watching the two videos we can see that comparing the service of the first video the atention given to the customers in the second video wasn't the same the waiter didn't pay attention to any of the requests that the customers did, so the customer didn't feel satisfy.

In the future when I have my own restaurant my plan is to capacitate all my coworkers and my employees to give a good customer service to all my customers so they can feel satisfied and they can have more empathy with all my customers, in this way I can avoid all my clients receive a bad service and even though my waiters too, scape from a bad experience from impolite customers.

# data[].attributes.body
I think we should all follow the way of serving customers as in the first video in a good manner and with joy.

Regarding the second video you can see the incorrect way of serving a customer, the waitress forgot things, she was not aware of the customers and did it in an unprofessional manner.

# data[].attributes.body
Excellent customer service in a restaurant is not only about the delicious food, but also about the attention and warm treatment we receive. When staff are friendly, attentive, and care about our experience, they create a welcoming environment that makes us feel valued and welcome. It is that combination of exquisite flavors and exceptional service that makes a visit to this restaurant memorable and makes us want to return again and again.

In the second customer service video we can see that there is a total difference in customer service because from the moment the clients arrive, they are not attended to with attention or politeness, the waitress forgets the clients' orders and does not bring them things on time. It treats them with disinterest And in the end they get upset, ask for the bill and leave. In my personal experience, if they treat me badly in a restaurant, I would not return. I would only return if I noticed that the staff had a lack of experience, but they tried to treat me kindly, so yes. I would give the restaurant a second chance, if I had my own restaurant I would like to give good customer service and if my costumers let me know o says me that they are being miss trying or angrey with a bad customer service I would apologize personally and give them a dessert, a drink or a special discount for them to return and I would try to immediately correct what has bothered them and let them know how important their opinion is for my restaurant.

# data[].attributes.body
In the first video, extremely significant aspects are highlighted that deserve special recognition:

The courteous greeting of the customer, which includes opening the door, a friendly welcome, a genuine smile and friendly guidance to your table.

Personal presentation and introduction to the menu, complemented by expert recommendations.

Diligence in customer service and efficiency in service times, avoiding any unnecessary delay.

These practices, without a doubt, help customers feel appreciated and comfortable during their stay at the establishment.

In contrast, the second video offers a clear example of how NOT to serve a customer. From the lack of initial courtesy to the inconsiderate attitude towards the diner, through negligence in taking care of his table and the inappropriate execution of his requests.

In my future gastronomic company, I have the firm determination to offer a service of the highest quality. This will begin with the selection of highly trained personnel whose love of customer service transcends mere financial compensation. My goal is for the client to feel fully satisfied and for my restaurant to be a haven of tranquility, where they can enjoy an exceptional culinary experience in a serene environment. I aspire for my restaurant to become a place of escape from routine, where each visit is a memorable experience for our customers.

# data[].attributes.body
In my personal opinion, the quality of customer service in a restaurant can make or break the entire dining experience. Good service goes beyond just delivering food; it's about creating a welcoming and enjoyable atmosphere for patrons. When I receive excellent service, it enhances the overall meal, making it a memorable and pleasant occasion. Friendly and attentive staff who take the time to understand and meet your needs can turn a regular meal into a delightful experience.

On the other hand, bad customer service can have a profoundly negative impact. It can leave a lasting impression and deter customers from returning. Whether it's slow service, rude or inattentive staff, or mistakes in orders, these issues can overshadow even the best cuisine. I believe that good service is just as important as the quality of the food itself when it comes to the success of a restaurant.

# data[].attributes.headline
In the video of good consumer service you can see first of all that the waiter's presentation is much better than the waitress in the second video. The waiter also took care to offer consumers the things they would need before they requested it. On the other hand, the waitress with bad service could not comply with what the customers asked for.

# data[].attributes.subject
In the video of good consumer service you can see first of all that the waiter's presentation is much better than the waitress in the second video. The waiter also took care to offer consumers the things they would need before they requested it. On the other hand, the waitress with bad service could not comply with what the customers asked for.

# data[].attributes.body
In the first video you can clearly see, even if it is an animated video, that the waiter is friendlier and pays more attention to the customers. You can also see how quickly he serves and that he cares about the customers' attention so that they have a good experience.

In the second video you can see that the waitress does not give importance to the customers, you can see that she is only there out of commitment and that she does not care that the customers have a good experience, also the delivery time of the order is very slow.

In conclusion, it is seen that good service and the speed with which the order is delivered guarantees a good customer experience and that makes customers think about that restaurant every time they want to go out to eat.

In my case, to provide excellent service you have to have good attention and reasonable waiting times, you also have to be kind to customers and have a pleasant atmosphere.

A service with a lack of attention and very high waiting times means that customers do not return to the restaurant.

# data[].attributes.body
In my opinion if i have a restaurant i would add this to the costumer service:
Personalization: Staff should be able to tailor the service to individual preferences and dietary requirements, offering a personalized experience.
Courtesy and Politeness: Respectful and courteous interactions with customers contribute to a positive atmosphere.
Cleanliness and Hygiene: The restaurant should maintain a high standard of cleanliness and adhere to proper hygiene practices.
Efficient Problem Resolution: In case of any issues or complaints, a quality restaurant’s staff should handle them professionally, aiming to resolve problems to the satisfaction of the customer.
Consistency: Quality service should be consistent, ensuring that every visit to the restaurant meets or exceeds customers’ expectations.
Value for Money: Customers should feel that they received value for the price they paid, whether it’s for the food quality, portion sizes, or the overall dining experience.
Menu Variety: A diverse menu with options for different tastes and dietary preferences is an important aspect of quality service.

# data[].attributes.body
In the restaurant service is extremely important to give the best of one as it is the face or cover of our restaurant, in the first video we can see the good customer service that is provided and it is achieved that customers are satisfied, in the second video we can see bad practices in the service where the reputation of the business is affected. In my future restaurant I will try to maintain the best possible practices being attentive and respectful with each customer and striving to give the best possible service, in the different experiences serving customers in the Tuab I have learned to improve my service every day, I hope to put it into practice someday.

# data[].attributes.headline
Customer service in a restaurant is fundamental because an exceptional experience can turn an ordinary meal into a memorable one, while poor service can ruin even the best food. Attentive and friendly service is as crucial as the quality of the food, as it influences the overall perception of the place.

# data[].attributes.subject
Customer service in a restaurant is fundamental because an exceptional experience can turn an ordinary meal into a memorable one, while poor service can ruin even the best food. Attentive and friendly service is as crucial as the quality of the food, as it influences the overall perception of the place.

# data[].attributes.body
It is interesting how there are two perspectives of how to treat and how not to treat a customer, in the first video is as we have been told at the University of how to do things right, be aware of the diner, suggest options, always smile and have a good attitude, in the second case is the opposite, you could say that the woman who attends them does not care if customers are satisfied with the attention , From the experience I have had at TUAB I can say that to be a waiter you have to be dedicated and have the desire to serve, take orders well, be aware and make the waiter has everything he needs, offer water without the customer asking for it and have a good attitude at all times.

# data[].attributes.body
Both videos show major differences in terms of the service provided. In the first one, the waiter provides a quality service by making sure to be attentive to the diners, keeping a distance between them without being invasive of their personal space and providing optimal service.

And the second video shows in the foreground a waiter with a very poor service attitude, it should be noted that a good attitude greatly influences the treatment we will provide to our customers.

# data[].attributes.body
Unfortunately I have been able to receive both types of treatment in a restaurant. From a restaurant that has fully delivered great customer service and makes me feel at home,even one with terrible treatment that didn't even let me enjoy my food. If one day I have the possibility of having my own restaurant, I will seek to provide all the comforts to my client so that Make you feel at home, and provide you with a unique gastronomic experience.

Based on principles such as those that can be seen in the first video, avoiding the examples in the second video as much as possible.

# data[].attributes.body
Customer service is one of the most important parts of a restaurant, our customers should feel at home, and welcome as shown in the video "Excellent Customer Service", because the customer can get angry and we do not know how they will react or who they are, so you better be efficient and do proper customer service. To add up, the video "Bad customer service" we need to make sure of the customer’s time is important and be as fast as possible.

# data[].attributes.body
In the first customer service we could watch and note that the waiter is besides the table and watching for the costumers needs, such as water and if they need anything else, while in the second service we could see that the waiter was having a bad attitude towards the costumers, she didn't suggest anything from the menu. The waiter in the first service took care of the times correctly and took the food to his costumers in the right time, in the other hand the second waiter took a lot of time taking the food to the table to the point that the costumers used up all of their lunch time waiting for their food also the food was prepared incorrectly since one of the costumers told her that the cheese omelet didn't have any cheese on it, and the other costumer complained the the soup was plain and needs salt.

To give an excellent service the waiter needs to be besides the table in case the costumers needs something from him, also the table needs to be set correctly before the costumers sit down to have a meal this includes cleaning the table, having napkins, salt, pepper, a set of knife, fork and spoon, and checking on the chairs. When the costumers sit down you need to give them the menu and fill their glasses with water and ask them if they are ready to order, once they order as the waiter I need to take the food to their table as soon as posible for them to enjoy a warm meal, after they finish their food I should ask if they want a dessert if they don't want any I take them the bill and gently ask them to pay for their food. After that I should take them to the entrance thank them for choosing this restaurant, open the door and wish them a safe trip home.

# data[].attributes.body
The videos are very interesting and reflect a reality in customer service, in which we must take certain points into account.

1. The importance of details

take into account the customer's welcome, timely attention, correct taking of their order, etc.

2. The speed of delivery of the order

Delivery time is one of the most common problems found in restaurants and one of the ones that causes the most annoyance.

3. Not delivering the complete order

Not being careful when placing the order and verifying it is a common mistake that any of us has ever made.

I would like to have customer service where these three most essential points are improved day by day among a sea of ​​daily situations in food and beverage establishments