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Be self aware of your own bias

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Do not assume

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The emphasis on deploying emotional intelligence skills to accomplish a clearly defined vision (as opposed to just being right) when you depend on the cooperation of others, especially from outside inner circle of colleagues. It was a lesson in diplomacy really

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--staff have to spend time "troubleshooting" problems due to upper-level (lack of coordination).

---more importantly, there's no real place for upper level management to "hear" about these issues (nor are they who pay the costs). The Bank needs better mechanisms to listen and consider grievances

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step back and reflect on bias and feelings
put yourself on someone else`s shoes

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separate facts from emotions;
how to give and receive feedback;
think about my assumptions;
cultivating stillness

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Account for discrepancies between institutions
Difficulty to have various cultures (public vs private) come together
Sensitivity of environmental matters

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Being aware of our mental state and emotions before engaging with others

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Reflect on what assumptions I am making about the situation and the person I am communicating with. Separate it from facts.

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Always write down your assumptions to reflect on your decision making process
Do give feedback, but with the 3 point way

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-Giving feedback in a constructive way

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Be prepared before reaching out to the management to make a big decision

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Separating facts from Emotions.
Having a clear vision.

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- Communication avoids bias

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Be self aware of your own bias