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Hello, I'm Jeewitha Rammani , a passionate Bachelor's of Entrepreneurship (Tourism) student currently embarking on an enriching internship journey at One & Only Desaru Coast. Overjoyed to contribute my skills and enthusiasm to the team, I aim to immerse myself in every aspect of tourism and hospitality, learning and growing throughout this transformative experience.

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One&Only Desaru Coast is a luxury beachfront resort located in Johor, Malaysia, offering a unique blend of tropical rainforest and pristine coastline. Opened in 2020 as the brand's first property in Southeast Asia, the resort is renowned for its sophisticated design by the late Kerry Hill, combining modern architecture with local Malaysian elements. Nestled within 128 acres of lush greenery, it provides guests with privacy, tranquility, and a world-class hospitality experience.

The resort features a limited collection of private suites and villas, each with its own plunge pool, along with top-tier facilities including the Chenot Spa, fine dining restaurants, and exclusive recreational activities. One&Only Desaru Coast is not only a destination for luxury travelers but also a symbol of sustainable, nature-integrated tourism in Malaysia, making it a standout in the region’s high-end hospitality landscape.

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Began my internship as a Host at One&Only Desaru Coast. The day started with an orientation session, introducing me to the resort’s standards and guest service protocols. I shadowed a senior host in the lobby, learning to greet guests, assist with check-ins, and provide information about resort amenities. Practiced using the property management system for guest registrations. The day was exciting but overwhelming as I adjusted to the fast-paced environment.

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Focused on mastering guest interactions today. I assisted guests with restaurant reservations and guided them to the spa and pool areas. Learned to anticipate guest needs, like offering chilled towels on arrival. A challenge was handling a guest’s request for a room upgrade, which required coordination with the front office team. Felt more confident in my role by the end of the day.

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Handled check-in processes independently for the first time. Processed guest details, issued key cards, and provided personalized welcomes. A guest complimented my warm approach, which boosted my confidence. Also assisted with luggage coordination, ensuring bell staff delivered bags promptly. Noticed the importance of clear communication between departments.

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Today involved managing a busy morning with multiple check-ins due to a group arrival. I helped organize welcome drinks and coordinated with housekeeping to ensure rooms were ready. Learned to stay calm under pressure while maintaining a friendly demeanor. Also attended a brief training on handling guest complaints effectively.

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Focused on guest departures, assisting with check-out processes and collecting feedback. Helped arrange airport transfers and ensured bills were accurate. A guest shared their appreciation for the seamless service, which felt rewarding. Ended the week with a team debrief, reflecting on my progress as a Host.

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My internship at One & Only Desaru Coast started with a friendly introduction! Ms. Mary Susan, Human Resource Learning and Development Manager, welcomed the team. We reviewed about the resort's ultra-luxury standards and my roles there. Meeting the staff renewed my passion for hospitality and set the tone for a wonderful trip!

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Orientation was the main focus of Day two. The staff gave us a tour of One & Only's amenities, including the Ambara restaurant, Hoshi, and Chenot spa. It was eye-opening to learn about the resort's design and technologies, such as Opera PMS. Ms. Melinda Mahfuz, the front desk manager, stressed the importance of guest-first service, which fueled my desire to help this world-class resort.

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The interns' resort visit today was fantastic! We looked around Villa One, the neighboring Els Club, and the infinity pool. The host, Jian Fong, offered insights on how each space improves visitor experiences. I gained an understanding of the resort's opulent offers from this trip, which helped me get ready for my roles as host and guest

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Mr. Razali, the leader of the security team, provided a thorough lesson on buggy operations that was essential to my internship responsibilities. He instructed us in maintenance checks, guest transport procedures, and safe driving. I can't wait to help visitors navigate the 128-acre resort with buggies, making sure that transfers go smoothly and safely.

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Today, Mr. Razali, the security team leader, led a course on accessing and using master keys. I gained knowledge of the procedures for managing master keys, which include safekeeping, places with restricted access, and precautions for visitors. My duties require this training in order to ensure that I uphold professionalism and security across One & Only's operations.

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Hari Raya Puasa ( Day 1)

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Hari Raya Puasa ( Day 2)

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Today, I had the opportunity to lead two buggy tours independently for new arrivals. I explained key attractions like Ember Beach Club and Chenot Spa during the ride. Guests appreciated the personal touch, and I was happy to apply what I’ve learned in the past two weeks.

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We received high-profile guests today, so I was part of the VIP handling team. I helped distribute fresh coconut welcome drinks and briefed guests about their villa facilities. I also practiced using the iPad system for check-in notes, with guidance from the supervisor.I also focused on check-out procedures today, ensuring guests were escorted punctually to the reception area. I also handled small farewell gifts and feedback forms. Learning how to interact with guests during their departure helped improve my hospitality confidence.

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Before my off day and rest day, with fewer arrivals. I focused on internal tasks such as preparing cool towels, polishing welcome trays, and arranging arrival water bottles. I also helped decorate the welcome counter with fresh orchids for an added luxury touch.

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I started the day assisting with early check-ins. One family arrived ahead of time, so I guided them to Ambara for breakfast while their villa was being prepared. It was a good opportunity to explain the breakfast spread and share insights about the resort’s dining concepts.

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Today ,We experienced a large number of arrivals from Singapore. I prepared buggy tags and welcome towels for the group. One guest inquired about spa availability, and I learned how to coordinate with the Chenot Spa team to check slot availability and confirm bookings.

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I was given more responsibility today and was assigned as the lead buggy host for two sets of arrivals. I felt more confident speaking about the resort's signature activities like Destination Dining and the curated nature walk. A guest even complimented me on my warm hospitality.

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I helped arrange a special anniversary welcome setup for a couple staying at Villa One. I prepared the towel swans and helped GRA with the floral decorations. The couple was delighted, and it was heartwarming to see how small touches create big impressions.

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Back on duty ,I assisted the Connectivity Center team briefly while waiting for new arrivals. I learned about the tech used to track guest preferences and internal messaging. Later, I returned to hosting duties, where I greeted two couples arriving for a weekend getaway.

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Today , I was assigned to escort a honeymoon couple to their villa, and it was a touching experience. I explained the villa’s amenities, including the private plunge pool and in-room dining services. I also helped GRA deliver a surprise honeymoon cake to the villa after check-in.

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The morning began with back-to-back check-ins. I offered cold towels and refreshments while explaining resort activities like the Fire Ritual and Chef’s Table Experience. In the evening, I assisted guests with buggy rides to Hoshi Restaurant and collected feedback on their dining experience.

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Today I supported the front desk team during a busy check-in block. I managed multiple buggies at once and ensured smooth coordination between bell service and butlers. I also practiced entering basic arrival notes into the Opera system with guidance from a senior host.

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I returned refreshed and participated in a departmental meeting focused on enhancing the guest welcome experience. We brainstormed new touches such as adding refreshing wipes with citrus scents. Later, I welcomed a group visiting for a wellness retreat and guided them toward Chenot Spa.

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Today I helped with VIP departure coordination. I ensured luggage was collected on time and escorted guests to the car while offering bottled water and departure gifts. The supervisor complimented my efficiency, which boosted my motivation as I near the end of my Host rotation.

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The week started with early arrivals. I greeted guests at the welcome pavilion and escorted them to their villas. I introduced one couple to the Fire Ritual activity, helping them with the booking process. It felt good to confidently recommend meaningful experiences.

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I assisted with a VIP buggy arrival from Singapore. The guests were scheduled for a romantic dinner at Ember Beach Club, so I coordinated closely with F&B to ensure timing was aligned. I also helped the GRA team prepare a candlelight welcome setup in the villa.

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As part of my cross-training, I shadowed the GRA team briefly to understand their tasks. I learned how they conduct villa inspections before guest arrivals, prepare welcome amenities, and take guest preferences seriously. This made me excited for my upcoming GRA role.

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I returned from my off days with renewed energy. I helped a family of four with a seamless check-in and offered them a short tour of the KidsOnly Club and beach activity zone. The kids were excited, and the parents appreciated my personalized touch.

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My final day as a Host was emotional. I received a heartfelt thank-you from a departing guest family. My manager acknowledged my improvement over the past six weeks, which gave me confidence to move into my next role as GRA starting tomorrow.

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My first day as a GRA started with villa preparation training. I assisted in checking that welcome notes, amenities, and floral decorations were perfectly arranged. I also accompanied my buddy GRA for an in-villa check-in, where I observed how they introduced the features and took note of dietary needs and preferences.

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I was tasked with preparing a honeymoon villa setup, including rose petals, towel swans, and a custom welcome note. In the afternoon, I attended to a guest request for a last-minute spa booking and managed to secure a slot at Chenot Spa. The guest thanked me for my quick assistance.

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Today I was assigned my own arrival guest. I welcomed a couple from China and led their villa orientation. I introduced them to features like the automatic curtains, Bose sound system, and in-room dining services. It felt rewarding to lead a check-in from start to finish.

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It was a public holiday and a high occupancy day. I supported multiple arrivals and helped manage welcome drinks, luggage coordination, and villa readiness. I also followed up on one guest's anniversary dinner at Hoshi and arranged for a surprise chocolate platter to be delivered post-dinner.

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After my off days, I was assigned to departure coordination. I helped ensure farewell amenities were in place and the departure buggy was on time. One guest left me a thank-you note for my hospitality during their stay, which was a wonderful encouragement at the end of the week.

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I started the week with a busy morning — preparing three villas for check-in. Each guest had specific preferences such as non-alcoholic welcome drinks, extra pillows, and certain scents for the diffuser. I coordinated with Housekeeping and F&B to ensure every detail was correct before arrival.

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I was assigned to handle two in-villa check-ins independently. One was a family from Australia with children, so I arranged kid-friendly welcome amenities and coloring sets. The second arrival was a couple celebrating their babymoon — I arranged a fruit platter and helped book a prenatal massage session at Chenot Spa.

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We had a late-night VIP arrival. I stayed back to ensure the room was inspected, the personalized welcome note was in place, and the lighting and music settings were adjusted for an intimate arrival mood. I greeted the guests at the door and explained the villa facilities. They were impressed with the personalized touch.

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Returning from my off days, I participated in a mid-week briefing to discuss special requests for the weekend arrivals. I worked with the Butler team to organize a surprise engagement setup with rose petals and candles in one of the Ocean villas. It was exciting to see the teamwork involved in making moments unforgettable.

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I handled a birthday guest’s departure. The guest had celebrated their birthday at Ember Beach Club the night before, and I made sure a printed group photo and handwritten thank-you card were packed in their departure gift. It was a beautiful reminder of how meaningful hospitality can be.

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RPH ( Re-Public Holiday ) of Wesak Day

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RPH (Re-Public Holiday)

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Mid-week arrivals picked up again. I helped with in-villa orientations and noted a guest’s gluten-free dietary restrictions. I passed the information to F&B and ensured the next day’s breakfast would be customized. I also helped a guest arrange a spa treatment and created a reminder card to place in their villa.

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After my off days, I worked with the Connectivity Center to deliver a guest’s digital copy of their anniversary dinner photos. It was nice to cross-collaborate with another area of the Front Office. I also helped the Butler team with a special turndown service involving scented candles and background music for a proposal event.

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Sunday’s highlight was managing two surprise birthday setups — one in-villa and one at Ember Beach Club. I delivered balloons, customized a birthday cake tag, and checked in on the celebration discreetly. One of the guests gave me a hug and said this was their “most relaxing birthday ever.”

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Joined a tea-making session aimed at enhancing guest service knowledge through cultural beverage preparation. Learned how to brew and present different types of tea, with attention to aroma, temperature, and pouring techniques. The experience deepened my appreciation for detail and hospitality traditions.

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Today, I was entrusted with handling three back-to-back villa check-ins. I focused on remembering guest names and preferences. One guest was a repeat visitor and remembered me from my Host days — a proud moment that showed my growth and consistency in service.

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As a Guest Relations Assistant (GRA), I prepared suite keys ahead of guest arrivals. I checked the reservation details, ensured the keys were programmed correctly, and organized them for smooth check-in. This task helped me support front office operations and ensure a seamless welcome experience for each guest.

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On Thursday , I supported a large group arrival consisting of four families. I coordinated welcome amenities for both adults and children, and I managed villa walkthroughs efficiently. I also assisted with organizing a group dinner booking at Ambara and sent reminders via in-villa note cards.

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The week ended with a special project: creating a cultural welcome touch for guests from Japan. I collaborated with the F&B team to offer welcome tea and wrote a simple welcome message in Japanese with the help of Google Translate and a senior staff member. The guests smiled warmly — that small effort made their day.

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I began the day assisting a family check-in with two children. I arranged in-villa coloring kits, milk & cookies, and a child-sized robe. The kids were excited, and the parents appreciated the thoughtful setup. Later, I arranged a reservation for the family at Ambara and shared kid-friendly dining recommendations.

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Took part in a hands-on class focused on preparing traditional Malaysian roti canai. Practised dough flipping, folding techniques, and proper cooking methods under the guidance of the culinary team. This cultural activity not only sharpened my food knowledge but also gave insight into how local flavors are shared with international guests.

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Today I was assigned full responsibility for 3 villa arrivals. I coordinated directly with Housekeeping, Bell Service, and Spa to ensure a seamless experience. One guest complimented my calm approach even though their room was slightly delayed — I handled it with sincere updates and offered a complimentary mocktail upon arrival.

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Lead a full resort tour for a newly arrived guest, introducing key areas such as the main pool, dining outlets, spa, and activity zones. Focused on providing clear information while maintaining a friendly and professional tone. This experience improved my confidence in guest interaction and gave me the opportunity to represent the resort’s offerings directly.

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I led a briefing session for a junior intern joining our GRA team. It felt good to share my experience and mentor someone else. I also participated in a short training on "service recovery" where we learned how to handle minor guest dissatisfaction professionally and with empathy. I trainned to Scanned MyKad to confirm identity details and ensured accurate information was recorded in the system

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Agong;s Birthday

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I was assigned a surprise proposal setup inside a beachfront villa. I arranged rose petals, a "Will You Marry Me" sign, candles, and coordinated with F&B to deliver sparkling juice and strawberries. After the proposal, the couple personally thanked me — it was one of the most touching highlights of my internship

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I prepared three farewell gifts for departing guests, including printed photos from their Ember Beach Club dinner. I made sure all their transport, luggage handling, and buggy transfers were perfectly timed. It felt great receiving verbal appreciation and positive remarks in the departure feedback form.

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I participated in a Front Office team huddle where my supervisor acknowledged my strong performance as a GRA. I was then assigned to help train two new interns on the GRA process — showing them villa layout, amenities, turndown prep, and guest communication etiquette.

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My final day as GRA was bittersweet. I took the opportunity to thank my team, especially those who supported me from Week 7. I helped with two smooth check-ins and wrote a short farewell note to one long-stay guest I had bonded with. I felt proud knowing I left a positive impression both on guests and my team.