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Passengers' negative feedback on VietJet Air flight delays

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Passengers' negative feedback on VietJet Air flight delays

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Some reasons why VietJet Air flights are often delayed:

Ground service transition caused disruptions

Impact of adverse weather conditions

Limited operational and handling capacity

Dense flight scheduling

Airport congestion

Technical issues and lack of backup aircraft

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Step 6: Check the boarding pass information

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Step 6: Check the boarding pass information

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Choose Download or Send Email to save the card and use it when going to the airport.

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Step 2: Search for flights according to their needs  

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Step 2: Search for flights according to their needs  

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Choose button Check in

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Booking Code, Last Name, Middle Name, and First Name. Then, read the notes and scroll down to click Search.

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Check-in at the airport (traditional counter or kiosk)

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Check-in at the airport (traditional counter or kiosk)

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Check in Vietjet online via the app and website

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Check in Vietjet online via the app and website

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In the aviation industry, "delivery" refers to the customer's ability to exercise the right to use the purchased airline ticket.

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The system sends the electronic ticket (E-ticket) via email

The business can download the list of tickets through the management system

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The business account available in the system

Card or bank transfer (if there is no credit account yet)

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Check:

Flight information

Ticket price & additional services

The system will calculate the total cost and display the refund/exchange policy

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Choose:

Flight (departure – arrival, date and time, ticket type)

Number of passengers

Enter the list of passengers or upload a file (for large groups)

Select additional services (if needed): luggage, meals, seating, insurance

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Corporate booking portal (B2B Portal) via web browser

Vietjet Air App or official website

Log in with the corporate account

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Step 1: Register a corporate account (if not already done)

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Step 1: Register a corporate account (if not already done)

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The business contacts the Sales Department of Vietjet to:

Open a B2B (Corporate Account)

Negotiate payment policies, limits, and incentives

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Step 7: Send the electronic ticket via email/app & SMS

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Step 7: Send the electronic ticket via email/app & SMS

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The voucher will be sent to customers through:

Email

SMS message

VietJet app (if the customer uses the app)

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Bank cards and accounts:

International credit/debit cards: Visa, Mastercard, JCB, American Express.

Domestic debit cards (ATM)

E-wallet : SkyPay , ZaloPay

Pay later

Installment payment through MOVI (Fly Now – Pay Later)

Confirm payment & issue electronic ticket code (PNR)

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Step 5: Choose to purchase additional services

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Step 5: Choose to purchase additional services

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Buy additional checked baggage

Order a meal

Purchase travel insurance

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Step 4: Enter passenger & contact information

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Step 4: Enter passenger & contact information

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Fill in all passenger information: Full name, date of birth, identification documents. Fields marked with (*) are mandatory.

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Step 3: Select flight – Class – Additional services 

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Step 3: Select flight – Class – Additional services 

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Choose the ticket type according to your needs;

Eco (savings)

Deluxe (flexible)

SkyBoss (premium)

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Step 1: Customers access the website/app  

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Step 1: Customers access the website/app  

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Select the itinerary (one-way/round trip), departure point - destination, travel date, number of passengers.

Press “Search for flights” for the system to display suitable options.

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VietJet Air distributes flight tickets through OTA partners such as Traveloka, Agoda, Booking.com, Expedia, and other online agents.

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Vietjet has 2 mobile apps to assist customers in booking tickets:

VietJet Air: Supports individual customers in booking tickets

Agency Portal: VietJet provides a mobile application for agents, helping to manage bookings and tickets conveniently

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The main platform for customers to check flight schedules, book tickets, make payments, check in online, and manage reservations.

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VIETJET, VIETJET AIR, VIETJETAIR, hang khong noi dia gia re, thanh pho ho chi minh, da nang, ha noi

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Vietjet offers several online channels for purchasing tickets.

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VietJet Air, fully known as VietJet Aviation Joint Stock Company, is the first private airline in Vietnam operating under the low-cost carrier model (Low-Cost Carrier - LCC). The airline officially commenced operations in 2011 and quickly became one of the leading airlines in the country and the region.

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Order processing is the process by which a shop owner receives and verifies the details of an order, then proceeds to package the goods, ship them, track the shipment, and complete the payment with the buyer