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What I learned on the first day is :

Listen to a briefing from HR about staff organization.

Join a hotel tour and hear briefing from the Front Office Head about the duties.

Learn how the booking system works.

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The learning for the second day is :

Learn how to enter customer bookings using the computer.

Identify the rate code for each price offered.

Identify the types of rooms offered by the hotel.

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The learning for the third day is :

How to greeting guests.

How to answer calls from guests.

Learn what billing instructions must be included with each booking.

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The learning for the day is :

Answer the call from the guest.

Make a booking.

Learn about the system used.

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The learning of the day is :

How to check out guest from the system.

Give a deposit to the guest.

Make a booking.

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Today's training covers:

Learn how to check revenue of hotel.

Make a bookings.

Checking confirmation booking guest.

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Today's lesson is:

How to make a room key using a key detector.

How to clear the key after the guest gives when they check out.

Count the keys every time change shifts.

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The focus of today’s learning is :

How to check in guest through the system.

Make a check in simulation with staff.

Make a booking.

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The learning for the day is :

Make a bookings.

Checking guest confirmation bookings.

Check in learned.

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What I learn today is :

Check in learned again with simulation.

Make a reservation through travel agent like Booking.com, Agoda and Trip.com.

How to handle a call when no rooms are available on the guest's requested date.

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The learning for the day is :

Make a reservation for walk in guest.

Check in learned again with simulation.

Make online bookings.

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Today's lesson is :

Count the keycard before changing shift.

Make a bookings.

Explore more about the system used hotel.

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Today's training covers:

Observed guest check-out process.

Learned how to print and explain guest bills.

Helped collect room keys.

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Today's lesson is :

Practiced checking out guests with supervisior.

Learned how to handle cash and card payments.

Helped answer questions about charges.

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The learning of the day is :

Checked out guests with help from supervisor.

Helped store luggage for guests leaving later.

Learned how to handle cash and card payments.

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The learning of the day is :

Watched how late check-out requests are handled.

Learned to solve billing issues quickly.

Helped guests book transport after check-out.

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The focus of today’s learning is :

Handled wake-up call requests and guest messages.

Assisted in organizing guest key cards

Practiced polite and efficient communication during busy hours.

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Today's lesson is :

Helped answer questions about charges.

Printed final bills and processed payments.

Collected guest feedback during check-out.

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Watched how guests are checked in.

Practiced checking in guests with staff.

Helped explain hotel services to guests.

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Practiced checking in guests with supervisor.

Prepared check-in papers for upcoming guests.

Watched how to handle guest complaints calmly.

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Practiced checking in guests with staff with simulation.

Learned to handle early check-in requests.

Saw how the team checks passports for foreign guests.

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Checked in guests with help from supervisor.

Helped explain breakfast times and hotel rules.

Learn how to update guest profile in the hotel system after check in.

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Checked in guests with help from staff.

Learned to offer room upgrades at check-in.

Make a reservation room to guest.

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Check in walk-in guests monitor by supervisor.

Explain to the guest about rules hotel and operation hour.

Make a bookings.

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Greeted guests at the front desk.

Helped answer general questions about the hotel.

Learned to give directions and information clearly.

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Practiced using polite language and tone.

Answered phone calls and transferred to the right departments.

Helped explain hotel rules to guests clearly.

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Watched how to handle difficult or upset guests calmly.

Check in guest monitor by staff.

Learned to operate the payment terminal for card transactions.

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Assisted with guest requests (extra pillows, wake-up calls).

Learned to offer solutions quickly for guest issues.

Make a reservation guest through call and online travel agent booking.

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Handled wake-up call requests and guest messages.

Worked with bellman to manage guest luggage.

Helped check in walk-in guests.

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Check in guest monitor by supervisor.

Helped update guest profile.

Learned how to communicate with housekeeping department about the room.

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Checked in guest.

Helped update guest profile.

Make a reservation.

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Learn how to used terminal.

Check-in guest by monitor by staff.

Updated guest profile.

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Check out guest process.

First time being left alone at reception.

Pick up call guest.

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Check out guest

Handle guest complain when they check out which is give a bad feedback about the resort

Make a bookings.

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Greeted guests at the front desk.

Helped answer general questions about the hotel.

Learned to give directions and information clearly.

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Learned how to make Courtsey Order (CO) for breakfast.

Learned how to make accidiential charger for late check out and extra mattres.

Learned how to make dm log which is daily report

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Make a bookings.

Check confirmation bookings.

Pick up call guest about reservation.

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Make a remind call to guest about checked out time.

Check out guest process.

Prepare keycard for check in next shift.

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Make a bookings.

Check out guest.

Pick up call guest about reservation

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Helped bellmen to pick up guest to go breakfast with buggy.

Make a reservation through call and online.

Count keycard and float money.

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Handled wake-up call requests and guest messages.

Assisted in organizing guest key cards

Practiced polite and efficient communication during busy hours.

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Make a bookings.

Updated guest profile.

Count keycard and money float before changing shift.

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Make a reservation.

Check booking through email

Check-in guest

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Help send a courtsey order (CO) to kitchen and f&b department.

Make a bookings.

Pick up call guest

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Bad Experience

The buggy I was driving had brake issues and caused an accident.

The guest did not suffer any injuries.

The manager offered complimentary breakfast as an apology.

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Advice from manager about accident happen.

Check in guest.

Make a bookings.

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Checked in guest

Make a reservation

Pick up call guest

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Check-in guest.

Assist check-in guest which is help bellman carry the luggage.

Make a bookings.

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Handled wake-up call requests and guest messages.

Worked with bellman to manage guest luggage.

Helped check in walk-in guests.

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Communicate with sale department about check availability of room.

Handle call guest.

Check-out guest.

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Make a bookings and check email about upcoming event.

Check-out guest.

Count float money and keycard.

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Update to housekeeping department about status of guest.

Communicate with sale department which make a reservation room.

Count float money and keycard.

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System change from IFCA to Hotel X

Start learning new system which Hotel X.

Taught by FOA Syafiqa.

Pick up call guest.

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Explore more about new system.

Make a bookings.

Pickup call guest.

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Make a bookings.

Make a reservation through call.

Assist staff to check in guest

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Check-in guest.

Send guest in house list.

Make reservation.

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Make a bookings into the new system.

Explore more about new system.

Pick up call guest.

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Explore more about new system.

Make a bookings.

Pickup call guest.

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Meeting with a high school teacher.

Working as a bellman today.

Help to assist to look at the hall because he wants to do a survey to hold his son's wedding ceremony.

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Helped answer questions about charges.

Printed final bills and processed payments.

Collected guest feedback during check-out.

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Make a reservation.

Check booking through email

Check-in guest

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Explore more about new system.

Make a bookings.

Pickup call guest.

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Helped bellmen to pick up guest to go breakfast with buggy.

Make a reservation through call and online.

Count keycard and float money.

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Manager's briefing on the June price promotion :

Promotion can only be used on weekdays.

Voucher 2 seat bicycle for 1 hour.

Inclusive 1 pax breakfast only

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Handled wake-up call requests and guest messages.

Assisted in organizing guest key cards

Greeting guest with polite and efficient communication

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Handle guest complain through call.

Check-out guest process.

Remind call to guest for check out.

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Cover bellman to pick up guest to go breakfast at restaurant.

Greeting guest in reception.

Make a bookings.

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Make a bookings.

Check-out guest.

Make a remind call.

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Helped bellmen to pick up guest to go breakfast with buggy.

Make a reservation through call and online.

Count keycard and float money.

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Check in walk-in guests.

Explain to the guest about rules hotel and operation hour.

Make a bookings.

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Check in guest

Handle guest complain because room problem

Make a bookings.

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Handle guest complain about the room problem.

Offer guest to upgrade room.

Assist to check in guest with staff.

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Make a booking taxi for foreign guest.

Make a bookings.

Handle call guest.

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Checked in guest.

Helped update guest profile.

Make a reservation.

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Help bellman to send guest to the room.

Assist staff to check-in guest

Explain to the guest about breakfast and rule in the resort after check in process.

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Make a group reservation.

Check in guest process.

Help bellman to send guest when busy time.

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Pick up call guest.

Explain about Jun Deals to guest when check in time.

Offer to upgrade room with better price.

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Make a reservation

Handle guest complain about the room

Count float money and keycard

# data[].attributes.headline
FRIDAY (20 JUN) OFF DAY - REPLACEMENT OFF DAY

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FRIDAY (20 JUN) OFF DAY - REPLACEMENT OFF DAY

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Closing Duyong Mart account monitor by staff

Closing account for evening shift.

Check in guest.

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Make a bookings reservation.

Learn how to check Event Order (EO) and Local Order (LO).

Learn how to make quotation.

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Check out guest process.

Remind call guest about check out time.

Closing account for morning shift.