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Purpose: Help customers easily search and choose suitable products.

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Process:

Customers visit the website or The Gioi Di Dong application.

Use the search bar with keywords (eg: "iPhone 14") or browse product categories (phones, laptops, accessories, etc.).

Smart filters: price, brand, features (eg: RAM, battery capacity).

View product details: images, specifications, customer reviews.

Compare products to make a purchase decision.

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Delivery

Fast delivery speed:

Standard delivery within 6 hours, express delivery in 1–2 hours for inner-city areas.

Flexible delivery time:

Delivery available from 9:00 AM to 9:00 PM in Ho Chi Minh City and 9:00 AM to 8:00 PM in other provinces.

In-house delivery team:

Staff wear uniforms, professionally trained, ensuring quality without relying on third parties.

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Customer's Role

Provide accurate delivery information: Enter full address, contact number, and recipient name when placing an order. Double-check to avoid errors.

Choose desired delivery time: Select a preferred time slot from system options; special requests like same-day delivery can be selected if available.

Add special notes (if any): E.g., “After 6 PM,” “Call before arrival,” or “Leave at security gate” to assist in proper.

The Gioi Di Dong Role (Delivery Arrangement Team)

Receive and classify orders: System automatically categorizes orders by location, time, and product type.

Select suitable warehouse: Based on customer’s location, the system chooses the nearest warehouse; alternatives are used if needed.

Plan delivery routes: Optimize delivery by grouping orders by area and time slot for efficient assignment.

Coordinate with delivery team: Handover order details after arrangement is finalized.

Update delivery status: Customers can track statuses like “Arranging delivery” or “Ready to deliver” in real time.

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Collect customer information and complete payment transactions safely and quickly.

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1. Automatic order confirmation

After the customer places an order or completes payment, the system will:

Generate a unique order ID (e.g. #TGDĐ12345678)

Save product details, price, delivery address, and payment method

Example:

“You have ordered an iPhone 15 Pro Max – Delivery to District 1 – Paid via Momo”

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1. Entering Personal Information and Delivery Address.

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1. Entering Personal Information and Delivery Address.

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After a customer selects a product and clicks "Buy Now" or "Add to Cart" and proceeds to checkout, Thegioididong.com will redirect them to a page requesting their information.

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Required Information: Customers need to input basic details like Pronoun ( Mr or Ms), Full Name and Phone Number.

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Delivery Address:

Customers will be prompted to select their Province/City, District/Ward, and enter a Detailed Address (house number, street name, commune/precinct).

The system might suggest saved addresses (if the customer is logged in and has a purchase history).

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Delivery Time (optional): Depending on the product type and location, Thegioididong.com may offer options to choose a preferred delivery time (e.g., same-day delivery, scheduled delivery, or pick up at the store).

Order Notes (optional): Customers can add special notes for their order (e.g., "deliver during office hours," "call before arriving," etc.).

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Thegioididong.com offers various flexible payment methods to suit diverse customer needs:

Cash on Delivery (COD): This is a popular method and preferred by many Vietnamese customers.

Bank Transfer: Customers receive Thegioididong.com's bank account information and perform a bank transfer. The order will be confirmed after the transaction is successful.

Payment at Supermarket: Customers can order online and choose to pay and pick up the product at the nearest Thegioididong store.

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Online Payment:

Domestic ATM Card/Internet Banking: Customers select their bank and complete payment through the bank's online payment gateway.

International Credit/Debit Cards (Visa/MasterCard/JCB): Enter card information (card number, cardholder name, expiration date, CVV/CVC code) to pay.

E-wallets: Thegioididong.com supports popular e-wallets like Momo, ZaloPay, VNPay-QR. Customers simply scan the QR code or confirm via the wallet app.

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Installment Payment:

Installment via Financial Companies: Linked with financial companies like Home Credit, FE Credit. Customers will fill out information and have their installment application approved directly on the website or at the store.

Installment via Credit Card: Applicable for certain credit card types, with preferential terms and interest rates.

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3. Order Confirmation and Security Code.

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3. Order Confirmation and Security Code.

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Review Information: Before finalizing, the system will display all order information again (product, quantity, total amount, delivery information, payment method) for the customer to review one last time.

Confirm and Place Order: The customer clicks the "Place Order" button.

OTP/Two-Factor Authentication: For online payment methods, customers may be required to enter an OTP (One-Time Password) sent to their registered phone number or email to confirm the transaction. This is an important security step.

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Transparent delivery fees:

Free for the first 10 km for orders over 500,000 VND. Extra distance charged clearly per kilometer.

Free installation with delivery:

Available for large products (TVs, refrigerators, etc.) if the order meets the value requirements.

Easy time scheduling and rescheduling:

Customers can choose preferred delivery time or reschedule easily if needed.

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2. Notify customer via multiple channels

Send confirmation email

Send SMS and App notification

Contents include: order details, estimated delivery date, order tracking link

💬SMS Example:

“TGDD: Your order #12345678 has been received. Estimated delivery: June 22. Track at thegioididong.com/tra-cuu”

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🛒 Actions: The customer clicks the Add to Cart ( Thêm vào giỏ ) button. For some products, they might first select color, storage capacity, or specific bundles (e.g., phone with a protective case). After adding, they might see a pop-up confirming the addition and suggesting related accessories or encouraging them to continue shopping.

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Highlights:

interface, fast "

System: fast loading speed, optimized user experience.

Recommend products based on search history or market trends.

Result: Customers choose the product they like and add it to cart.

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☎️ Order Confirmation

Multi-channel confirmation:

After ordering, customers receive a confirmation SMS from +8090, email, and app notification.

Quick phone confirmation:

Staff will call to confirm the order within 1–2 hours after purchase.

Personalized service via CRM:

The system allows staff to address customers by name and check past purchase history for accuracy.

Easy order tracking:

Customers can monitor order status (processing, shipping, completed) via the website or app.

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Objectives: Make sure the product is still in the warehouse and is packed properly, ready to deliver.

Implementation process:

1. Automatic inventory inspection system: When the order is confirmed, the number of inventory inspection systems at the nearest central warehouse or store.

2. Transfer information to the warehouse department: If the goods are still, the order information is sent to the warehouse staff to carry out the goods.

3. Take products from warehouse (picking): Warehouse staff using barcode scanner (barcode scanner) to ensure the right product.

4. Packing (Packing): The product is packaged by a box/box suitable to ensure safety when transporting. Order labels are printed and pasted on the package.

5. Status update: After the package is completed, the order update system is "ready to deliver".

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3. Auto-routing to nearest store/warehouse

The system checks the customer's address

Then selects the nearest store/warehouse with stock to fulfill the order
→ This reduces delivery time and logistics cost

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👉🏻The Gioi Di Dong's Role: Ensure the Add to Cart ( Thêm vào giỏ ) function is seamless and responsive. The system must accurately reflect the chosen variant and update the cart quantity and subtotal in real-time. Cross-selling or up-selling opportunities (e.g., Related products) are often presented here

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4. Update order status

Order status automatically changes step by step

🛵Pending → Confirmed → Processing

Customers can track real-time status via website or app