# data[].attributes.body
Small place in mrt where people rest in when they suddenly feel unwell during transport

# data[].attributes.body
Performing corrective maintenance on time for minimal delays and disruptions to train services

# data[].attributes.body
train faults, whether to construct some lines

# data[].attributes.body
Power outage

Train breakdown/ faulty track

Shortage of manpower

Maintaining the train condition

Longer travelling time for inaccessible places

# data[].attributes.body
People that need help can go to the MRT station staff for help

(Eg. Patients with dementia, missing items, etc.)

# data[].attributes.headline
Delayed train arrival timings or disruptions in commute

# data[].attributes.subject
Delayed train arrival timings or disruptions in commute

# data[].attributes.headline
Dealing with crowd control and public complaints when train services breaks down 

# data[].attributes.subject
Dealing with crowd control and public complaints when train services breaks down 

# data[].attributes.body
because technology and electronics are used, the train tracks or the train can have problems

# data[].attributes.headline
Inability to revert an automated system to a manual one 

# data[].attributes.subject
Inability to revert an automated system to a manual one 

# data[].attributes.body
Since everything is automated, manual skills of driving trains will be lost or under supplied as the numbers of automated trains outnumber the number of available professionals to operate them. this makes the professionals lose significance and usability which paves the way for potential issues to occur where there are no available professionals to solve the automated system’s problems

# data[].attributes.body
A challenge that SMRT faces is that people "blame" SMRT for things that they have no control over. Like they are merely operators and have no control over signages in the MRT etc. which falls under the control of LTA

MRT breakdowns are more frequent since the trains are starting to age

# data[].attributes.body
Wear and tear of infrastructure

# data[].attributes.headline
people get upset with the delay and disruption when train services break down 

# data[].attributes.subject
people get upset with the delay and disruption when train services break down 

# data[].attributes.body
smrt staff, engineers, civil servants in LTA

# data[].attributes.body
PTO (Public Transport Operators): SMRT, SBS Transit

Land Transport Authority

Commuters

# data[].attributes.body
wear and tear of infrastructure, people not knowing the responsibilities of MRT as an operator

# data[].attributes.body
Disruption caused by peak hour crowd

Power outage

Worn and old train tracks

Overcrowding of train that causes delay

# data[].attributes.headline
Making good use of the space to also contribute to the society

# data[].attributes.subject
Making good use of the space to also contribute to the society

# data[].attributes.body
Train switches that determine the direction of railway tracks being unable to direct oncoming trains in the correct direction

# data[].attributes.body
Some challenges that could come up when dealing with accessibility is overcrowding . When the new mrt stations connecting us to J.B are built, the SMRT guy told us there would be a lot more people using the trains. With more people onboard, AFNs could have difficulties travelling

# data[].attributes.body
MRT station officers, staff, engineers, the public, Commuters, LTA and possibly SLA

# data[].attributes.body
train faults and construction planning of new lines

# data[].attributes.body
SMRT staff/control system, public

# data[].attributes.body
When more people come from malaysia or other areas where they used to take buses to their destination with the increasing number of mrt statios being built, the trains will be more crowded and people who need to use it more urgently may not be able to use it.

# data[].attributes.headline
Aging population or Interest in related fields 

# data[].attributes.subject
Aging population or Interest in related fields 

# data[].attributes.body
Aging population/Fall in interest in related fields > lesser young people to operate physically demanding jobs > fall in manpower for train mechanics or real time response members

# data[].attributes.body
Train faults is an issue SMRT currently faces. The recent fault of the East-West line that required 6 days to be repaired caused many disruptions for commuters with rippling effects. Like some PSLE students were late or missed their exams due to the disruption. These issues cannot be completely prevented. However, this shows that more options for public transport has to be provided, in preparation for future disruptions.

# data[].attributes.body
SMRT personnel

Members of the public

Rolling stock Maintenance Group

LTA

Service Staff

# data[].attributes.headline
Allowing people with disabilities to use the area to bask 

# data[].attributes.subject
Allowing people with disabilities to use the area to bask 

# data[].attributes.headline
Universal Design Features in MRT stations

# data[].attributes.subject
Universal Design Features in MRT stations

# data[].attributes.body
ramps

Braille lift buttons

Tactile ground surfaces

Wheelchair-friendly fare gates

Designated Care Zones for elderly and visually-impaired

# data[].attributes.headline
SMRT which has spillover effects onto the whole population 

# data[].attributes.subject
SMRT which has spillover effects onto the whole population 

# data[].attributes.body
Lack of alternative sources of transportation, especially in MRT stations that do not have interchanges.

# data[].attributes.body
Track faults

Overcrowded trains which may not leave enough space for PWD that are wheelchair-bound

# data[].attributes.body
Maintaining train services during breakdowns.

# data[].attributes.body
faulty equipment due to wear and tear

future plans

# data[].attributes.body
Lack of spaces in MRTs for wheelchair bound people or the elderly. If more spaces could be constructed specifically for them, and abled ppl wouldn’t be allowed up to use those spaces (like priority spaces), AFNs wouldn’t have that much trouble getting into the MRTs.

# data[].attributes.body
too many people on board the train due to extra stations being added

# data[].attributes.body
Major disruptions make providing alternatives more challenging

# data[].attributes.headline
train faults, railway faults- cause inconvenience to passagers and smrt staff w the delayed timing and cause further frustration. Affect productivity of country (many working ppl will be late to work- causing them to not work as much. ) Smrt staff will also be under alot of pressure to recridy the problem asap, both by public and country as it affects at a large scale. They have limited time to solve the issue, every second counts and may contribute to an even larger and longer delay

# data[].attributes.subject
train faults, railway faults- cause inconvenience to passagers and smrt staff w the delayed timing and cause further frustration. Affect productivity of country (many working ppl will be late to work- causing them to not work as much. ) Smrt staff will also be under alot of pressure to recridy the problem asap, both by public and country as it affects at a large scale. They have limited time to solve the issue, every second counts and may contribute to an even larger and longer delay

# data[].attributes.headline
High passenger traffic during peak periods/track fault being unable to get mitigated 

# data[].attributes.subject
High passenger traffic during peak periods/track fault being unable to get mitigated 

# data[].attributes.body
SMRT staff : Customer service, technicians, maintenance workers

Affected commuters

# data[].attributes.body
people who use mrt

# data[].attributes.body
SMRT

AFNs

# data[].attributes.body
SMRT staff, members of public, other transport companies

# data[].attributes.body
smrt staff and government

# data[].attributes.headline
wear and tear of equipment, human fault/error, outdated texhnology

# data[].attributes.subject
wear and tear of equipment, human fault/error, outdated texhnology

# data[].attributes.body
Crowd control during peak hours

Resolving issues under time pressure

Meeting the public’s expectation/ needs during a train disruption

Assisting disadvantage groups (e.g. PWD, elderly)

# data[].attributes.body
Ordinary SG citizen - Reliable and Convenient public transport system

SMRT - Staff who are trained and capable of operating the machinery

Job Seekers - Change in the stigma surrounding “train mechanics/SMRT staff” being seen as a low paying job or being put in a bad light

# data[].attributes.body
SMRT—> agents

AFNs—> recipients

# data[].attributes.body
LTA -> Agents

# data[].attributes.body
1. Many lose access to essential services during peak periods, having to wait and waste their time amongst crowds

2. Typical routes inconvenient some groups of people, many having to take multiple complicated, unfamiliar and longer paths

# data[].attributes.body
the smrt staff, including those of SMRT.SBS and LTA service staff

# data[].attributes.body
an app to aid wayfinding in bus interchanges, includes directions with intuitive arrows to point users to the right directions.

# data[].attributes.body
An increase in the use of public transport by singaporeans

The lack of crowd control, especially during peak periods

# data[].attributes.body
LTA/SLA/SMRT --> agents

general public --> recipients

# data[].attributes.body
Efficiency + accuracy -must be balanced. Must be quick, precise and know what they are doing. If they quickly fix the problem but did not do it properly, might cause another delay in a few hours or worsen the earlier fault which will lead to an even bigger disruption. Cannot be slow either, every second contributes to an even larger delay which could potentially affect a large scale of productivity, frustration and anger. Alot of money wasted too, cause jams etc.

# data[].attributes.body
Currently, SMRT and LTA have planned to increase the number of doors per car from 4 to 5. This is because they anticipated that the Thompson East Coast Line would become much busier after completion in the future, when commuters from JB and those going to JB would be actively using the line. An extra door per car, would reduce clusters of passengers from forming in the middle of the train, as passengers are now given more incentive to be spread out. This shows the forward thinking mindset of SMRT and LTA, solving overcrowding issues like these before even they occur.

# data[].attributes.body
Commuters

SMRT staff, especially those who patrol the platform during peak hours

# data[].attributes.body
General Public

Train service to be…

consistent, efficient, smooth, affordable, reliable, accessible, clean

Answer their queries/ resolve their needs

SMRT Staff

Mindset: Serve the public needs and ensure a quick and smooth journey to not cause any dissatisfaction among the public

Preference: To seek the public’s patient and understanding

# data[].attributes.body
SMRT - Renewal of old assets, improvements to physical infrastructure (e.g. trains, stations)

General public/commuters - Reliable public transport, infrastructure with high ease of access to/from points of interests

# data[].attributes.body
For the wheelchair bound:

-> spaces large enough to situate their wheelchairs even if MRTs are crowded

For the elderly:

Enough seats on the train

The main issue we would want to tackle in this case would be building more designated areas that can be conveniently accessed without disrupting the flow of abled people into the MRT

# data[].attributes.body
1. The lack of an adequate amount of services like lifts and or crowd control

2. Existing infrastructure fails to account for some groups of people, just resulting in the lack of convenient paths

# data[].attributes.body
Manpower restrictions - SG aging population causes less young individuals to seek jobs in the market, placing hindrance in the recruitment of capable workers

Rising expectations - Issues with pay of the jobs may deter individuals from seeking such jobs when other white collar jobs pay higher salary

Nature of the job - The job having the individual to get their hands dirty and do manual labour deters them from doing it

# data[].attributes.body
Singapore

# data[].attributes.body
New MRT lines such as the Jurong Region Line, Cross Island Line for increased connectivity and redundancy to existing lines

# data[].attributes.body
Ensure all SMRT staffs are trained for crisis

Regular maintenance work done to train 24/7

Operator monitoring train movement through their screen and access for any train potential train fault

SMRT Staff Deployed immediately to the screen when there is train fault

Passenger Service Counter attending passenger who are unwell, so that they can attend to their needs

In an event of a train fault, students can request for an official letter from the train student if they have their national exam

Shutter deployment during train breakdown to facilitate transport at the affected areas to alleviate passenger inconvenience

# data[].attributes.body
SMRT staff:

cannot resolve problems which are out of their reach (like signs and lighting within stations)

needs patience from the public and understanding from them

General Public:

want efficient and affordable public transport

# data[].attributes.headline
Courses etc. to upskill youth/adults to lead them into this career/prepare them

# data[].attributes.subject
Courses etc. to upskill youth/adults to lead them into this career/prepare them

# data[].attributes.body
SMRT> Agent

AFNs > recipients

# data[].attributes.headline
Procure more trainsets to allow for higher frequency 

# data[].attributes.subject
Procure more trainsets to allow for higher frequency 

# data[].attributes.body
Procure trains with more cars for increased capacity per train

# data[].attributes.body
General public:

affordable, safe and efficient public transport

answer their queries and have their issues resolved well

SMRT Staff:

want to serve the public well and not be like unfairly blamed for things they have no control over

want patience and understanding from the public

# data[].attributes.body
Deploy more shutter bus to facilitate passenger transport during train fault as there were numerous report on the long waiting times to board the free shutter bus

Constant maintenance and repair to train and the tracks

SMRT personnel to gather commuters feedbacks and improve accordingly

Educate MORE institutions on SMRT operation, to gain awareness and deeper understanding

Social media outreach to youth through the use of AI and internet

# data[].attributes.body
Commuter:

Easy access to public transport such as MRT stations and buses

Shorter traveling time to reach desired destinations

# data[].attributes.body
(Based on the previous example I gave) I feel like an extra door per cabin, is more of a short term solution to tackle overcrowding and issues with accessibility. This is because, the rush in the TEL is only going to increase in the coming years, and more long term preventative measures have to be taken to solve these issues. Increasing the extensiveness and frequency of the TEL and investing in more manpower and workers to handle these upcoming crowds should also be implemented.

# data[].attributes.body
Explain clearly to the public the benefits of the actions of SMRT

# data[].attributes.body
A potential solution would be to stop people from passing through the gantry when there are too many people at the platform, just like when there is a train fault

# data[].attributes.body
improve public education

increase communication between various organizations, agencies, as well as the public

improve the efficiency of trains

# data[].attributes.body
Cost/ Resources

Manpower

Time

Public negative perception

# data[].attributes.body
Express train services to reduce traveling time

# data[].attributes.body
cost

time factor

manpower