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Have different coloured wristbands as a way of letting people identify that they have mental health issues

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Get the message across that everybody is worthy of help.  Everybody deserves to receive help.

Lockdown has highlighted mental health issues - it is good to talk

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More communication between different services in different counties

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People are living longer and get isolated - need things to do once they have retired

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Some people are not good at reading - need options like being able to phone instead

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Give people quick access to things

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Not everybody is good at technology.  We still need leaflets and paper for people who are less tech savvy, particularly older people.
Need to use pictures too - e.g. of train drivers to humanise things at train stations

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Make it easier to access services

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It would be great to give HPFT a club feel - to make it like a cool club to join. This would encourage people with lived experience to join and contribute back to supporting people

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Use NHSApp as a single point of information for people's needs.

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Use more analytics and data to see trends on things like hospital usage to forecast bed usage trends. This would help us understand who needs to use our services more. Should join up data with Viewpoint, MIND etc to help research on what needs people have - would reduce costs and make operations better

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Promote check and chat for people coming out of prison

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After people have been in inpatient units for a long time and go back into the community they should receive regular calls from check and chat to make sure they are OK back in the community - volunteers can help with this

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Do more support for young offenders as they are a vulnerable group (nearest unit is Aylesbury(?))

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Allow HPFT volunteers to support people in prison due to the high levels of mental ill health in prison

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Expand the number of crisis cafes and their opening hours

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Religious communities should have access to a phone number that it is not obvious what it is so that you can phone it without it being obvious what it is. People need to be able to seek help without fear that they will looked down on

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There are so many options of support - we need to use the HPFT brand as a way of promoting what is good

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Promote CALM (Campaign Against Living Miserably)

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Use a freephone number for people to be able to contact peer support workers if they need support

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Use posters on the back of loo doors to provide information and advice on mental health issues - e.g. public toilets

Similar information on bridges, stations etc

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Lower access rates are due to the older generation - they don't want to be known as crazy - what would the community say. This shuts down conversations. The older generation needs to be more educated. Sometimes people are taken away from this country so that you don't hear about what has happened to people. Need to go to gurdwaras, mosques, churches etc

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Be more out there in public places - offer support at universities, communities, town centres etc

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Need a QR code that CYP can use that they can take a photo of and then connect to support.

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Prevention is better than cure. We need to educate children and young people to understand their mental health. We should be able to do this without people needing to go to a mental health expert and be labelled.

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Samaritans deal with a whole range of things but we need more specific support for mental health

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Lots of people don't know where to get support. We have too many deaths by suicide on the train line. How do we get people to connect with Samaritans - it is a very old name and I'm not sure it connects with younger generation. Samaritans are only there to actively listen and that is it. Peer support is more active - it is a gift shred both ways

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I would like to see more peer support. Would like more awareness that it is ok not to be ok. This would help build the community that we have lost as people stick their heads in the phones all the time. Find ways of being able ot ask 'are you ok' in any situation, including supermarkets. Train more people in peer support and run peer support drop ins in different settings including GP practices, community centres, libraries etc. These could be done as talking tables where people can sit and have a chat. Coffee shops can be scary if you are on your own so this is a good way of making connections

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on the rare occasion something goes wrong HPFT will do everything they can to put it right. Support from Viewpoint and PALS with this is helpful

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Ken from Carers in Herts does amazing talks on dementia - uses visualisation and helps explain some of the behaviours people exhibit

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Carers in Herts have been awesome. Having a carers champion at the GP practice has been a godsend. Have moved GP practice and the new practice does not have one and this is a big loss. Proactive contact from the champion has been really helpful - great to have someone who reaches out to you. This makes you feel cared about

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HPFT should go forward with Action for Happiness and Togetherall

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Potential damage to people of being on social media. Blue Cross use their own internal Facebook system. Can be only used by internal staff and volunteers that is a really safe place to put things down. The information can't be transferred anywhere else. You can log in live and listen to people talk about mental health. HPFT could do something similar

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really lovely that Trust hasn't given up on me as a volunteer even if I haven't had time to do things for a few months

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More physical health training for MH nurses

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University studies programmes with general nurses training with specialising in MH after

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More MH training for General Hospital Nurses

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Too much silo working between general hospital and MH nursing

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Lack of understanding of MH in general hospital leads to people being categorised as MH and not treated properly

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All NHS Services to be trained in basics of Mental Health and first aid

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We need to talk about the size of this organisation (when it comes to outreach) - number of services, counties, staff

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Whats going on at the interface for people who access services

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MH Stigma still exists in the community

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Lack of education on police side of how to deal people experiencing MH crisis

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appreciate that other professionals may be hesistant in dealing with people with mental health conditions

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Service users are at the heart of what we do

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There is still a stigma around mental illness in the community

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accessing and encouraging appropriate screening

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Make sure every experience has to be positive

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Sometimes cultural sensitivities regarding mental health mean that local mental health services are not appropriate, sometimes need to adapt and offer services where less social stigma

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Address stigma

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Clarity of values and embedding these

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Ways for community to direct you towards help

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Better signposting towards effective self-help

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Make as easy as possible, where is the front door?

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Regular meetings/engagement with difficult to reach communities

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Get MH first aid into the communities

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Can use other services to understand who we're missing e.g. police

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carers are often left on the outside, are not considered part of the essential team

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Proactive outreach to underrepresented groups

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In carer training, was beneficial to have carer's who have been through the experience coming back to talk to those currently experiencing

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doing a better job of listening to BAME groups and adapting.

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Become leaders in fields that we have developed in eg. simulation hub

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Better training on what can be disclosed under GDPR to give staff confidence

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More training for carers to support their loved ones - promote carers council

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Engaging with cultural leaders - how we generate trust between services who know they are more likely to experience worse service than other people

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Remove and challenge any barriers to support

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Make them feel wanted - sometimes it can feel like a service user is being passed between teams and 'not wanted' by any

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Some groups do not trust the organisation

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Condition specific support for carers

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CQI - always important for an organisation to keep questioning

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Carers support network

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Simulation suite - really clear training points

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Promoting nursing staff too quickly - people are not getting enough experience

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Multiple options for carer support - e.g. Webinar / Bulletin / Support network (minimum carer input, maximum output)

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Trust should always be in a position to take advantage of any future increased funding for mental health - if government changes lead to this

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Dont take people out of their community

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Focus our support around what the service users feel they need and want to target rather than what the service can provide

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GPs in services - to deal with physical health needs of service users

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Retaining the right people to work in the Trust

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Expand on care coordination role - they seem to do this - but need the right people with life experience and practical experience

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Not enough adult nursing students coming through the pipeline

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Ensure correct staffing levels

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Adult care services impacting on HPFT

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Lots of staff leave the trust and want to come back

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Create strong consistent links with Adult social care services

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Create confidence in consistency in care

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We need assurance that cultures such as those seen in Panorama documentary are not seen in our trust - freedom to speak up guardian is good for this - but ensure this is visible and apparent to all staff

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Better support people who move between services (out of hospital into social care placement)

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Carers council to have links with each area - better communication of these networks

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Agency staffing is very confusing. Too many agencies, why are we not attracting staff

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A dedicated team for carer support , this team to be mirrored in Adult social care

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Clear relationships with GPs - often they don't know the processes either

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Avoid duplication of stories

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Consistency of staffing and having the right staff in the right place to offer a consistent service

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Better outreach - via GPs, via sending people from Trust to communities

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Cultural differences - some communities will engage if you go to them, but don't tend to come forward to services themselves

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See the person not the condition

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Stigma

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Could lead from having low expectations anyway